Mercedes Benz Consulting Chatbot in Recruiting
- AI-based recruiting chatbot
- 24/7 availability for candidates
- Automated pre-qualification
- Integration with existing HR systems
Challenges
High volume of applicants
Mercedes Benz received hundreds of applications daily that had to be processed manually. The process was time-consuming and led to long waiting times for candidates.
Lack of availability
HR staff were not available around the clock to answer candidate questions. This led to frustration among potential applicants.
Inconsistent communication
Communication with candidates varied depending on the HR staff member responsible. There was a lack of a unified information base and consistent answers to frequently asked questions.
Chatbot Development
We developed an intelligent chatbot that understands and answers candidate questions based on Natural Language Processing (NLP). The bot was trained with extensive knowledge about job postings, requirements and the application process.
Integration & Automation
The chatbot was seamlessly integrated into Mercedes Benz's existing HR systems. It can automatically perform pre-qualifications, coordinate appointments and guide candidates through the entire application process.
Personalization & Learning
Through machine learning, the chatbot continuously adapts and improves its answers based on interactions. It recognizes context and can give personalized recommendations for suitable positions.
Result
The recruiting chatbot was successfully implemented and has significantly increased efficiency in the recruiting process. The processing time for applications was reduced by 60%, while candidate satisfaction increased significantly.
The chatbot answers hundreds of inquiries daily and allows HR staff to focus on the highest quality candidates. The 24/7 availability has also improved international reach in recruiting.
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Philipp M. W. Hoffmann
Founder & Partner
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Reruption GmbH
Falkertstraße 2
70176 Stuttgart
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