Capital One Eno: AI Cuts Call Center Volume 50%
Capital One's Eno conversational AI chatbot and voicebot tackled high routine call volumes, delivering 24/7 support and slashing call center contacts by 50% through in-house NLP tech across SMS, app, and voice channels.
Read case study →Klarna AI Chatbot: 2/3 Chats Handled, $40M Saved
Klarna's OpenAI-powered multilingual chatbot revolutionized customer service, handling two-thirds of chats for 150M users, slashing resolution times from 11 to 2 minutes, matching human CSAT, and saving $40M yearly while replacing 700 agents.
Read case study →BP's AI: $10M Peak Energy Savings via Open Energi
BP acquired Open Energi's AI platform to optimize energy use in oil, gas, and renewables, slashing peak costs by $10M annually while managing 80+ MW assets for grid flexibility and efficiency.
Read case study →Mastercard Doubles Fraud Detection with GenAI & Graphs
Mastercard harnesses generative AI and graph machine learning to detect compromised cards 2x faster, thwarting card-testing attacks proactively and slashing fraud before it strikes. Launched in 2024, it boosts detection up to 300%. (187 chars)
Read case study →Nubank's AI Revolutionizes Pix with Multimodal Payments
Nubank harnesses multimodal generative AI to enable Pix instant payments via voice, text, or images on app and WhatsApp, slashing processing time by 60% and scaling for 114M customers. Tested since Aug 2024 with 2M users.
Read case study →Upstart's AI Credit Risk Modeling Revolutionizes Lending
Upstart uses machine learning with 1,600+ variables to approve 44% more creditworthy borrowers than FICO models, cutting rates by 36% and automating 80% of loans for 500+ banks.
Read case study →DBS Bank: AI Triumph in Fraud, Personalization & GenAI
Southeast Asia's largest bank scales ML for fraud detection analyzing 15K data points/customer and GenAI for internal support, achieving 17% fraud savings boost, 100+ personalized algorithms, and 250K efficient monthly queries. Harvard-studied strategy drives productivity.
Read case study →Nubank's GPT-4 AI: Scaling Support for 114M Users
Nubank leverages OpenAI's GPT-4 and ML to automate 55% of Tier-1 support, slash response times by 70%, and enhance fraud detection for 114M customers across LatAm, boosting efficiency and personalization.
Read case study →Kaiser Permanente's AAM: AI Cuts Mortality 16%, Saves 500 Lives
Kaiser Permanente's Advance Alert Monitor (AAM) uses predictive analytics on EHR data to flag deteriorating patients early, achieving a 16% mortality reduction, preventing 500+ deaths yearly, and lowering readmissions in its Northern California hospitals.
Read case study →NatWest Cora+: OpenAI Revolutionizes UK Banking Chatbot
NatWest integrates OpenAI LLMs into Cora+ chatbot, achieving 150% CSAT boost, proactive complex query handling, and advanced fraud detection while serving 19M+ customers.
Read case study →Goldman Sachs' GenAI: Turbocharging Banker Efficiency
Goldman Sachs rolled out a generative AI assistant to 10,000+ employees, slashing time on emails, coding, and document analysis. This secure tool boosts productivity in investment banking without replacing jobs, marking a key step in Wall Street's AI adoption.
Read case study →bunq Finn: Scaling Neobank Support with GenAI Chatbot
bunq, Europe's second-largest neobank, launched Finn in 2023—a generative AI assistant handling 75% of customer queries instantly. It provides personalized banking insights, reduces human support load, and evolved to fully conversational by 2024, answering over 100,000 questions post-beta.
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