Key Facts

  • Company: Mastercard
  • Company Size: 33,400 employees, $25.1B revenue (2023)
  • Location: Purchase, New York, USA
  • AI Tool Used: Generative AI + Graph Machine Learning
  • Outcome Achieved: **2x faster** compromised card detection, up to **300%** fraud boost

Want to achieve similar results with AI?

Let us help you identify and implement the right AI solutions for your business.

The Challenge

In the high-stakes world of digital payments, card-testing attacks emerged as a critical threat to Mastercard's ecosystem. Fraudsters deploy automated bots to probe stolen card details through micro-transactions across thousands of merchants, validating credentials for larger fraud schemes. Traditional rule-based and machine learning systems often detected these only after initial tests succeeded, allowing billions in annual losses and disrupting legitimate commerce.[1] The subtlety of these attacks—low-value, high-volume probes mimicking normal behavior—overwhelmed legacy models, exacerbated by fraudsters' use of AI to evade patterns.[2]

As transaction volumes exploded post-pandemic, Mastercard faced mounting pressure to shift from reactive to proactive fraud prevention. False positives from overzealous alerts led to declined legitimate transactions, eroding customer trust, while sophisticated attacks like card-testing evaded detection in real-time. The company needed a solution to identify compromised cards preemptively, analyzing vast networks of interconnected transactions without compromising speed or accuracy.[3]

The Solution

Mastercard's Decision Intelligence (DI) platform integrated generative AI with graph-based machine learning to revolutionize fraud detection. Generative AI simulates fraud scenarios and generates synthetic transaction data, accelerating model training and anomaly detection by mimicking rare attack patterns that real data lacks.[2] Graph technology maps entities like cards, merchants, IPs, and devices as interconnected nodes, revealing hidden fraud rings and propagation paths in transaction graphs.[1]

This hybrid approach processes signals at unprecedented scale, using gen AI to prioritize high-risk patterns and graphs to contextualize relationships. Implemented via Mastercard's AI Garage, it enables real-time scoring of card compromise risk, alerting issuers before fraud escalates. The system combats card-testing by flagging anomalous testing clusters early.[4]

Deployment involved iterative testing with financial institutions, leveraging Mastercard's global network for robust validation while ensuring explainability to build issuer confidence.[3]

Quantitative Results

  • **2x faster** detection of potentially compromised cards
  • Up to **300% boost** in fraud detection effectiveness
  • **Doubled** rate of proactive compromised card notifications
  • Significant reduction in fraudulent transactions post-detection
  • Minimized false declines on legitimate transactions
  • **Real-time** processing of billions of transactions

Ready to transform your business with AI?

Book a free consultation to explore how AI can solve your specific challenges.

Implementation Details

Technology Stack and Architecture

Mastercard's solution centers on its proprietary Decision Intelligence (DI) platform, enhanced with generative AI models akin to GPT architectures and graph machine learning. The gen AI component generates synthetic data to augment sparse fraud signals, enabling faster training of detection models on rare events like card-testing attacks. Graph ML, powered by technologies like Neo4j or proprietary graph databases, models transactions as dynamic graphs where nodes represent cards, accounts, merchants, devices, and IPs, with edges capturing relationships and velocities.[1][2]

This architecture processes billions of transactions daily, using embeddings to vectorize graph features and feed them into transformer-based gen AI for predictive scoring. Risk scores are computed in milliseconds, flagging cards with elevated compromise probability based on propagated signals from testing clusters.

Implementation Timeline and Approach

Development began in early 2024 at Mastercard's AI Garage, with the foundational gen AI model announced in February 2024, promising up to 300% detection boosts. By May 2024, the full gen AI + graph system launched commercially, doubling detection speeds for compromised cards. Rollout involved phased pilots with issuing banks, integrating via APIs into existing authorization flows.[3] Training leveraged federated learning across Mastercard's network to preserve privacy, with continuous retraining on evolving attack vectors.

The approach overcame data silos by unifying siloed signals into a unified graph, using gen AI for imputation of missing data. Scalability was ensured via cloud-native deployment on hyperscalers, handling peak loads during high-fraud periods like holidays.

Key Challenges and Solutions

A primary challenge was class imbalance in fraud data—fraud comprising <0.1% of transactions—addressed by gen AI's synthetic oversampling, improving model recall without inflating false positives. Graph complexity risked computational bottlenecks, mitigated by efficient graph neural networks (GNNs) like GraphSAGE for scalable inference.[2] Regulatory compliance (e.g., GDPR, PCI-DSS) was navigated through explainable AI techniques, providing audit trails of graph traversals and AI decisions.

Integration hurdles with diverse issuer systems were resolved via standardized APIs and sandbox testing, achieving 99.9% uptime. Fraudster adaptation was countered with online learning, updating models in hours versus weeks.

Deployment and Scaling

Post-launch, the system scaled globally, covering over 3 billion cards. Enhancements in 2025 incorporated behavioral biometrics and velocity checks, per recent reports. Ongoing monitoring via A/B testing validates 2x speed gains and ROI through reduced fraud losses.[4] Future iterations explore agentic AI for autonomous response.

Impact on Ecosystem

Issuers report fewer chargebacks, merchants see reduced testing traffic, and consumers experience seamless payments. This positions Mastercard as a leader in AI-driven payments security.[5]

Interested in AI for your industry?

Discover how we can help you implement similar solutions.

Results

Mastercard's generative AI + graph ML system delivered transformative outcomes since its 2024 rollout. It achieved a 2x acceleration in detecting potentially compromised cards, enabling proactive notifications to issuers before fraud materializes—doubling the rate of such alerts and preventing card-testing attacks at the source.[1] This proactive stance reduced fraudulent transactions ecosystem-wide, with early pilots showing substantial declines in successful tests.[2] Quantitatively, the foundational gen AI model boosted fraud detection efficacy by up to 300% in controlled tests, per announcements, through superior handling of evolving threats.[3] False positive rates dropped, minimizing legitimate declines—a key metric for customer satisfaction—while processing speeds supported real-time decisions on billions of daily authorizations. By mid-2025, integrations with risk-scoring and biometrics further enhanced accuracy, protecting consumers amid rising AI-powered fraud.[4] The impact extends beyond metrics: issuers gained actionable insights via explainable graphs, fostering trust and adoption. Economic benefits include billions in averted losses, reinforcing Mastercard's competitive edge in payments security. Continuous evolution ensures resilience against 2025's sophisticated attacks.[5]

Contact Us!

0/10 min.

Contact Directly

Your Contact

Philipp M. W. Hoffmann

Founder & Partner

Address

Reruption GmbH

Falkertstraße 2

70176 Stuttgart

Social Media