Limited 24/7 Support Coverage
Outside business hours, customers often face long waits, no live help and vague callback promises. Hiring night and weekend teams is costly, so issues pile up overnight, leading to morning spikes, churn risk and poor global customer experience.
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ChatGPT
Claude
Gemini
Zendesk AI
Intercom Fin
LivePerson
Ada
Kustomer
Genesys Cloud CX
Salesforce Service Cloud Einstein