The Challenge: Duplicate and Fraudulent Claims

For most finance teams, duplicate and fraudulent claims are not a single large fraud case. They are a continuous drip of small, hard-to-spot issues: reused taxi receipts, slightly altered hotel invoices, split restaurant bills, suspicious mileage and fake or dormant vendors. In a high-volume environment with travel, procurement and subscriptions, these leakages quietly erode margins and weaken internal controls.

Traditional approaches rely on manual checks, basic rules in expense tools and sporadic audits. Reviewers skim PDFs and emails under time pressure, while Excel-based checks or static ERP rules can only catch the most obvious duplicates. As volumes grow and channels multiply (email, mobile receipt uploads, card feeds, shared drives), the chance that a human reviewer notices a subtly altered receipt or a vendor slightly renamed is close to zero.

The business impact is real. Direct financial losses from duplicate payments and fraudulent claims accumulate over time, but the indirect cost is even higher: distorted spend data, weak forecasting, reduced trust in expense policies and the risk of compliance issues in regulated environments. Finance leaders lose visibility into cost drivers and cannot confidently enforce approval rules at scale, which undermines their role as strategic partners to the business.

The good news: this is a solvable problem. Advances in multimodal AI now make it possible to read invoices and receipts like a human, but with the memory and consistency of a machine. At Reruption, we have seen how AI-first workflows can transform document-heavy processes in practice, replacing manual checks with smart, explainable controls. In the rest of this page, you’ll find concrete guidance on how to use Gemini to detect duplicate and fraudulent claims and how to implement these capabilities in a way that fits your finance organisation.

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Our Assessment

A strategic assessment of the challenge and high-level tips how to tackle it.

From Reruption’s hands-on work building AI-powered document analysis and compliance workflows, we see a clear pattern: finance departments that treat Gemini for duplicate and fraudulent claim detection as a core control layer – not just a convenience feature – achieve the best results. Gemini’s tight integration with Google Workspace, its multimodal ability to understand text, tables and images, and its API surface make it a strong candidate to automate claim validation and augment finance review teams.

Think of Gemini as a Control Layer, Not a Gadget

The first strategic shift is to position Gemini as part of your internal control system, not as a side experiment. That means explicitly defining which expense risks Gemini should own: duplicate receipts, mismatched VAT, fake vendors, out-of-policy categories, and discrepancies against card data. Document these risks in your finance risk register and map them to specific AI checks.

When AI is framed as a control layer, it gets the right level of governance. You can assign process ownership, define escalation paths for high-risk flags, and decide which decisions can be automated versus which always require human approval. This creates confidence for CFOs and controllers that AI-driven expense control improves, rather than weakens, compliance.

Start with One High-Risk Flow and Expand from There

Trying to let Gemini police every type of expense from day one usually stalls. Instead, pick one clearly defined flow with measurable risk: for example, travel & entertainment claims for sales teams or invoice reimbursement for contractors. Implement Gemini checks end-to-end there, measure the reduction in duplicates and suspicious claims, and use the results to refine your approach.

This narrow scope helps align finance, IT and the business on concrete outcomes (e.g. “reduce duplicate T&E claims by 60%”). Once the team sees clear value and stable performance, you can extend the same patterns to procurement and subscriptions. This staged rollout is exactly how we structure AI PoCs at Reruption: sharp focus, fast learning, then scale.

Design Collaboration Between AI and Finance Reviewers

Strategically, the goal is not to fully automate approvals but to augment finance reviewers. Decide which tasks Gemini does alone (OCR, data extraction, policy checks, transaction matching) and where human judgment is essential (contextual exceptions, senior executive spending, nuanced vendor relationships).

Map out the review workflow: which flags go straight to AP clerks, which trigger manager approval, and which are auto-rejected or auto-approved. Consider how Gemini’s findings appear in tools people already use – Gmail, Google Sheets, or a BI dashboard – so reviewers can act quickly instead of logging into yet another system.

Align Data Access, Security and Compliance from Day One

Using Gemini for financial documents means working with sensitive data: vendor details, employee spending, sometimes personally identifiable information. Strategically, you need a clear view of where data flows, which models are used, and how you control access and logging. Involve InfoSec and Compliance early to set guardrails instead of fighting them later.

Define which document sources Gemini may access (e.g. specific Google Drive folders, email labels, expense export files), how long data is retained, and how model outputs are stored for audit. This clarity reduces resistance from stakeholders and ensures your AI-driven expense controls can withstand internal and external audits.

Prepare Your Team for AI-First Expense Control

Even the best AI fraud detection fails if the finance team doesn’t trust or use it. Plan for training and change management as a core part of your rollout. Controllers and AP clerks should understand, at a high level, how Gemini identifies duplicates and anomalies, what its typical error modes are and how to override it when needed.

Set clear expectations: AI is a second set of eyes, not an infallible judge. Encourage feedback cycles where reviewers can flag false positives and missed cases, which can then feed into prompt refinements or rule adjustments. This co-evolution between human expertise and AI models is where we see the strongest, most sustainable improvements in expense control.

Used deliberately, Gemini can become a central control layer for duplicate and fraudulent claims, continuously scanning invoices, receipts and emails and surfacing only the cases that truly need human attention. The finance teams we work with don’t aim for magic; they aim for a measurable drop in leakage and a higher-quality review process, and Gemini is a practical way to get there. If you want to explore what this could look like in your environment, Reruption can help you scope and build a focused PoC, validate the detection quality on your own expense data and design an AI-first workflow that fits your finance organisation.

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Real-World Case Studies

From Banking to Automotive: Learn how companies successfully use Gemini.

JPMorgan Chase

Banking

In the high-stakes world of asset management and wealth management at JPMorgan Chase, advisors faced significant time burdens from manual research, document summarization, and report drafting. Generating investment ideas, market insights, and personalized client reports often took hours or days, limiting time for client interactions and strategic advising. This inefficiency was exacerbated post-ChatGPT, as the bank recognized the need for secure, internal AI to handle vast proprietary data without risking compliance or security breaches. The Private Bank advisors specifically struggled with preparing for client meetings, sifting through research reports, and creating tailored recommendations amid regulatory scrutiny and data silos, hindering productivity and client responsiveness in a competitive landscape.

Lösung

JPMorgan addressed these challenges by developing the LLM Suite, an internal suite of seven fine-tuned large language models (LLMs) powered by generative AI, integrated with secure data infrastructure. This platform enables advisors to draft reports, generate investment ideas, and summarize documents rapidly using proprietary data. A specialized tool, Connect Coach, was created for Private Bank advisors to assist in client preparation, idea generation, and research synthesis. The implementation emphasized governance, risk management, and employee training through AI competitions and 'learn-by-doing' approaches, ensuring safe scaling across the firm. LLM Suite rolled out progressively, starting with proofs-of-concept and expanding firm-wide.

Ergebnisse

  • Users reached: 140,000 employees
  • Use cases developed: 450+ proofs-of-concept
  • Financial upside: Up to $2 billion in AI value
  • Deployment speed: From pilot to 60K users in months
  • Advisor tools: Connect Coach for Private Bank
  • Firm-wide PoCs: Rigorous ROI measurement across 450 initiatives
Read case study →

Duolingo

EdTech

Duolingo, a leader in gamified language learning, faced key limitations in providing real-world conversational practice and in-depth feedback. While its bite-sized lessons built vocabulary and basics effectively, users craved immersive dialogues simulating everyday scenarios, which static exercises couldn't deliver . This gap hindered progression to fluency, as learners lacked opportunities for free-form speaking and nuanced grammar explanations without expensive human tutors. Additionally, content creation was a bottleneck. Human experts manually crafted lessons, slowing the rollout of new courses and languages amid rapid user growth. Scaling personalized experiences across 40+ languages demanded innovation to maintain engagement without proportional resource increases . These challenges risked user churn and limited monetization in a competitive EdTech market.

Lösung

Duolingo launched Duolingo Max in March 2023, a premium subscription powered by GPT-4, introducing Roleplay for dynamic conversations and Explain My Answer for contextual feedback . Roleplay simulates real-life interactions like ordering coffee or planning vacations with AI characters, adapting in real-time to user inputs. Explain My Answer provides detailed breakdowns of correct/incorrect responses, enhancing comprehension. Complementing this, Duolingo's Birdbrain LLM (fine-tuned on proprietary data) automates lesson generation, allowing experts to create content 10x faster . This hybrid human-AI approach ensured quality while scaling rapidly, integrated seamlessly into the app for all skill levels .

Ergebnisse

  • DAU Growth: +59% YoY to 34.1M (Q2 2024)
  • DAU Growth: +54% YoY to 31.4M (Q1 2024)
  • Revenue Growth: +41% YoY to $178.3M (Q2 2024)
  • Adjusted EBITDA Margin: 27.0% (Q2 2024)
  • Lesson Creation Speed: 10x faster with AI
  • User Self-Efficacy: Significant increase post-AI use (2025 study)
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Pfizer

Healthcare

The COVID-19 pandemic created an unprecedented urgent need for new antiviral treatments, as traditional drug discovery timelines span 10-15 years with success rates below 10%. Pfizer faced immense pressure to identify potent, oral inhibitors targeting the SARS-CoV-2 3CL protease (Mpro), a key viral enzyme, while ensuring safety and efficacy in humans. Structure-based drug design (SBDD) required analyzing complex protein structures and generating millions of potential molecules, but conventional computational methods were too slow, consuming vast resources and time. Challenges included limited structural data early in the pandemic, high failure risks in hit identification, and the need to run processes in parallel amid global uncertainty. Pfizer's teams had to overcome data scarcity, integrate disparate datasets, and scale simulations without compromising accuracy, all while traditional wet-lab validation lagged behind.

Lösung

Pfizer deployed AI-driven pipelines leveraging machine learning (ML) for SBDD, using models to predict protein-ligand interactions and generate novel molecules via generative AI. Tools analyzed cryo-EM and X-ray structures of the SARS-CoV-2 protease, enabling virtual screening of billions of compounds and de novo design optimized for binding affinity, pharmacokinetics, and synthesizability. By integrating supercomputing with ML algorithms, Pfizer streamlined hit-to-lead optimization, running parallel simulations that identified PF-07321332 (nirmatrelvir) as the lead candidate. This lightspeed approach combined ML with human expertise, reducing iterative cycles and accelerating from target validation to preclinical nomination.

Ergebnisse

  • Drug candidate nomination: 4 months vs. typical 2-5 years
  • Computational chemistry processes reduced: 80-90%
  • Drug discovery timeline cut: From years to 30 days for key phases
  • Clinical trial success rate boost: Up to 12% (vs. industry ~5-10%)
  • Virtual screening scale: Billions of compounds screened rapidly
  • Paxlovid efficacy: 89% reduction in hospitalization/death
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IBM

Technology

In a massive global workforce exceeding 280,000 employees, IBM grappled with high employee turnover rates, particularly among high-performing and top talent. The cost of replacing a single employee—including recruitment, onboarding, and lost productivity—can exceed $4,000-$10,000 per hire, amplifying losses in a competitive tech talent market. Manually identifying at-risk employees was nearly impossible amid vast HR data silos spanning demographics, performance reviews, compensation, job satisfaction surveys, and work-life balance metrics. Traditional HR approaches relied on exit interviews and anecdotal feedback, which were reactive and ineffective for prevention. With attrition rates hovering around industry averages of 10-20% annually, IBM faced annual costs in the hundreds of millions from rehiring and training, compounded by knowledge loss and morale dips in a tight labor market. The challenge intensified as retaining scarce AI and tech skills became critical for IBM's innovation edge.

Lösung

IBM developed a predictive attrition ML model using its Watson AI platform, analyzing 34+ HR variables like age, salary, overtime, job role, performance ratings, and distance from home from an anonymized dataset of 1,470 employees. Algorithms such as logistic regression, decision trees, random forests, and gradient boosting were trained to flag employees with high flight risk, achieving 95% accuracy in identifying those likely to leave within six months. The model integrated with HR systems for real-time scoring, triggering personalized interventions like career coaching, salary adjustments, or flexible work options. This data-driven shift empowered CHROs and managers to act proactively, prioritizing top performers at risk.

Ergebnisse

  • 95% accuracy in predicting employee turnover
  • Processed 1,470+ employee records with 34 variables
  • 93% accuracy benchmark in optimized Extra Trees model
  • Reduced hiring costs by averting high-value attrition
  • Potential annual savings exceeding $300M in retention (reported)
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Citibank Hong Kong

Wealth Management

Citibank Hong Kong faced growing demand for advanced personal finance management tools accessible via mobile devices. Customers sought predictive insights into budgeting, investing, and financial tracking, but traditional apps lacked personalization and real-time interactivity. In a competitive retail banking landscape, especially in wealth management, clients expected seamless, proactive advice amid volatile markets and rising digital expectations in Asia. Key challenges included integrating vast customer data for accurate forecasts, ensuring conversational interfaces felt natural, and overcoming data privacy hurdles in Hong Kong's regulated environment. Early mobile tools showed low engagement, with users abandoning apps due to generic recommendations, highlighting the need for AI-driven personalization to retain high-net-worth individuals.

Lösung

Wealth 360 emerged as Citibank HK's AI-powered personal finance manager, embedded in the Citi Mobile app. It leverages predictive analytics to forecast spending patterns, investment returns, and portfolio risks, delivering personalized recommendations via a conversational interface like chatbots. Drawing from Citi's global AI expertise, it processes transaction data, market trends, and user behavior for tailored advice on budgeting and wealth growth. Implementation involved machine learning models for personalization and natural language processing (NLP) for intuitive chats, building on Citi's prior successes like Asia-Pacific chatbots and APIs. This solution addressed gaps by enabling proactive alerts and virtual consultations, enhancing customer experience without human intervention.

Ergebnisse

  • 30% increase in mobile app engagement metrics
  • 25% improvement in wealth management service retention
  • 40% faster response times via conversational AI
  • 85% customer satisfaction score for personalized insights
  • 18M+ API calls processed in similar Citi initiatives
  • 50% reduction in manual advisory queries
Read case study →

Best Practices

Successful implementations follow proven patterns. Have a look at our tactical advice to get started.

Connect Gemini to the Right Finance Data Sources

Effective duplicate and fraud detection starts with giving Gemini access to consistent, structured data. Begin by mapping where your expense information actually lives: emailed invoices to AP mailboxes, uploaded receipts in Google Drive, expense exports from your T&E system, and corporate card transaction feeds.

Work with IT to configure secure access. For example, route all incoming invoices to a dedicated Gmail label (e.g. invoices-to-process) and store processed PDFs in a controlled Drive folder. Use the Gemini API or Workspace extensions to let Gemini read email attachments, parse PDFs, and write extracted data – like vendor name, amount, date, tax and currency – into a central Google Sheet or database that becomes your expense ledger for AI checks.

Build a Gemini Workflow to Extract and Normalize Claim Data

Before Gemini can compare and flag suspicious claims, it needs to extract and normalize key fields from receipts and invoices. Use Gemini’s multimodal capabilities to read both the image and text content and return a clean, structured record. A typical extraction prompt for receipts might look like this:

System: You are a finance extraction assistant. Extract consistent, structured 
expense data from receipts and invoices for duplicate and fraud detection.

User: Extract the following fields from this document. If data is missing, return null.
Return JSON only.

Required fields:
- document_type (receipt, invoice, credit_note, other)
- vendor_name
- vendor_tax_id
- document_number
- document_date (ISO 8601)
- posting_date (if present)
- total_amount
- currency
- tax_amount
- tax_rate
- payment_method (card, cash, bank_transfer, unknown)
- employee_name (if present)
- cost_center (if present)
- line_items: description, quantity, unit_price, amount

Store the JSON output in a structured table. Normalise vendor names (e.g. via fuzzy matching), round amounts consistently and standardise dates and currencies. This clean layer is what enables reliable comparisons across thousands of small claims.

Implement Gemini-Powered Duplicate and Similarity Checks

With normalized data in place, configure a set of duplicate detection checks that combine deterministic rules and Gemini’s semantic capabilities. Start with simple technical checks – same vendor, same date, same amount within a short time window – and then add Gemini to evaluate less obvious similarities like different invoice numbers or slightly altered vendor spellings.

You can use Gemini to score similarity between a new claim and existing records by prompting it with a subset of candidate expenses:

System: You are an assistant helping a finance team detect duplicate and
fraudulent expense claims.

User: A new claim has been submitted. Compare it to the historical records
below and identify potential duplicates or reused receipts.

New claim:
{{new_claim_json}}

Historical claims:
{{candidate_claims_json}}

Task:
1. List any records that are likely duplicates or reused receipts.
2. For each, explain why (e.g. same vendor & date & amount, identical line items).
3. Return a JSON array with fields: historical_id, reason, similarity_score (0-1).

Use the similarity_score to decide which cases automatically get blocked and which are shown to reviewers as warnings.

Cross-Check Claims Against Card and ERP Transaction Data

Many fraudulent patterns only show up when you compare expense claims against card/ERP data. For example, an employee may submit a cash receipt for a hotel stay that was already paid by corporate card, or alter the receipt amount. Build a pipeline that regularly exports card transactions and relevant ERP bookings into the same structured table Gemini uses.

Then, configure a Gemini prompt to reconcile claims with underlying transactions:

System: You help reconcile employee expense claims with corporate card
transactions and ERP bookings.

User: Match this expense claim against the transaction list below.

Claim:
{{claim_json}}

Transactions:
{{transactions_json}}

Task:
- Identify matching transactions and explain the match (date, amount, vendor).
- Flag potential issues: no match found, multiple matches, higher claim amount
  than transaction, card transaction exists with no matching claim.
- Return JSON: {match_status, matched_transaction_ids, issues[]}.

Feed the reconciliation results into a review dashboard so finance can focus on high-risk issues: claims without underlying spend, mismatched amounts, or suspicious vendor patterns.

Embed Gemini Flags into Workspace Tools Finance Already Uses

Adoption improves dramatically when Gemini’s fraud flags show up directly where finance teams work. Instead of forcing reviewers into a new UI, integrate output into existing tools: colour-coded columns in a Google Sheet, labels in Gmail, comments on Drive-stored PDFs, or a Looker Studio dashboard.

For example, you can write a small script or API integration that appends Gemini results into your central sheet with columns like ai_duplicate_score, ai_policy_violation, and ai_comment. Then, use conditional formatting to highlight risky claims and simple filters to assign work queues by risk level to AP clerks and controllers.

Continuously Tune Prompts and Thresholds Based on Reviewer Feedback

No detection setup is perfect on day one. Use reviewer feedback loops to improve Gemini’s expense control performance. Add simple columns or buttons where reviewers can mark AI flags as correct, false positive or missed issue. Export this feedback regularly and analyse patterns: Are specific vendors triggering too many false positives? Are there fraud patterns Gemini is not catching?

Use these insights to refine prompts (e.g. emphasise specific policy rules), adjust similarity thresholds and, where appropriate, add complementary rule-based checks for edge cases that AI alone struggles with. Over a few cycles, you should see a measurable reduction in noise and a higher proportion of “useful” flags.

Implemented in this way, finance teams can realistically aim for outcomes such as a 40–70% reduction in duplicate payments on targeted flows, a meaningful drop in fraudulent or non-compliant claims, and a double-digit reduction in manual review time for low-risk expenses. The exact numbers will depend on your baseline and data quality, but systematic use of Gemini in the finance stack will reliably surface more issues earlier, with far less manual effort.

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Frequently Asked Questions

Gemini combines document understanding with pattern recognition. First, it reads invoices and receipts (PDFs, images, emails) and extracts structured fields like vendor name, date, amount, tax and line items. Then, it compares each new claim against historical expenses, card transactions and ERP bookings to identify similarities and inconsistencies.

This goes beyond exact matches. Gemini can spot slightly changed vendor names, reused receipt images, split bills and claims that do not align with underlying card or ERP data. In practice, it produces a risk score and explanation for why a claim looks suspicious so finance reviewers can quickly validate or reject it.

You typically need three ingredients: access to Google Workspace and Gemini, someone who can orchestrate data flows (usually a data engineer or technically strong analyst) and a finance owner who defines the policies and risk scenarios. Most of the heavy lifting – document parsing, pattern matching, text analysis – is handled by Gemini itself.

Reruption usually works with a small, cross-functional team: 1–2 finance stakeholders who know the expense process, 1 data/automation engineer, and occasionally IT/security to approve data access. With this setup, you can build a functional pilot in weeks, not months.

For a focused use case like duplicate and fraudulent claims in one expense flow (e.g. T&E or contractor invoices), you can typically see first measurable results within 4–8 weeks. The first 2–3 weeks are used to connect data sources, configure extraction and set up basic duplicate checks. The following weeks are about tuning prompts, thresholds and workflows based on reviewer feedback.

Within one quarter, most organisations can quantify impact in terms of prevented duplicate payments, number of suspicious claims detected and reduction in manual review time for low-risk expenses. Full scale-out across all expense categories and regions will take longer, but the core value becomes visible early.

The ROI comes from three areas: avoided losses, time saved and better decision quality. Avoided losses are the direct duplicate payments and fraudulent claims you stop paying out once Gemini flags them. Time saved comes from automating data extraction and focusing reviewers only on high-risk items instead of every small receipt.

On top of that, cleaner expense data enables more accurate budgeting and vendor negotiations. While the exact ROI depends on your spend volume and current control maturity, we generally see that even a modest reduction in leakage and manual effort quickly outweighs the cost of Gemini usage and the initial implementation.

Reruption supports finance teams end to end – from clarifying the AI expense control use case to shipping a working solution. With our AI PoC offering (9,900€), we validate in a few weeks whether Gemini can reliably detect duplicates and suspicious claims on your real data. You get a functioning prototype, performance metrics and a production roadmap, not just a slide deck.

Beyond the PoC, our Co-Preneur approach means we embed with your team like co-founders: we help design the workflow, wire up your Google Workspace and finance systems, refine prompts and controls, and make sure the solution actually lands in your AP and controlling processes. The goal is not a one-off demo, but a sustainable AI control layer inside your finance organisation.

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