Slow Knowledge Lookup
Agents struggle to find the right article, policy, or troubleshooting step while the customer is waiting. Constant searching across multiple tools leads to long handle times, rushed or wrong answers, and unresolved issues that require another contact.
Choose Your Tool
ChatGPT
Claude
Gemini
Zendesk
Intercom
Coveo
Kyndi
Cognigy
Ada
Forethought