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Philipp Hoffmann
Philipp Hoffmann

Still can't get over how modern olive harvest works

AI Customer Customer Experience

Still can't get over how modern olive harvest works 😅Last year when driving back from Portugal we had been driving for literal hours on a highway through endless plantations of olive trees in Spain.Back then, I wondered how the hell this is harvested. Well, here is the answer.I love this type of machine:it's an innovation that is only possible through relentless customer centricity.What's the biggest need of an olive farmer during harvest?Speed. Ok, let's make the machine fast, first and foremo

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Philipp Hoffmann
Philipp Hoffmann

This actor was created by an AI

AI Customer Customer Experience

This actor was created by an AIIn this case, the model is used for "good purposes", e.g. for video or photo shoots, as a moderator, as a face-to-the-customer in the customer success environment.In the future, however, we will also see more and more "bad actors", i.e. artificially generated 3D models that, for example, emulate an important personality and put words into his or her mouth.The phenomenon is already known today as "deep fakes."The Pandorra's box in this area has been opened.However,

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If you could change one thing about your internet service provider, what would it be?
Philipp Hoffmann
Philipp Hoffmann

If you could change one thing about your internet service provider, what would it be?

Customer Customer Experience Technology

If you could change one thing about your internet service provider, what would it be?Whatever you can come up with: Starlink does it all.Today is the last day of my current billing cycle. At the end of this day Starlink will bill me another 100€ for the next month.Guess what? I could simply cancel the service with two clicks.How many telco providers do you know that allow you that? 😂 😅But that's how you got to do it. Be relentlessly customer centric. Only then will you learn the maximum in the

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After one weekend of playing with AI to code all the browser extensions I ever wanted
Philipp Hoffmann
Philipp Hoffmann

After one weekend of playing with AI to code all the browser extensions I ever wanted

AI Customer Customer Experience

⚡ After one weekend of playing with AI to code all the browser extensions I ever wanted - the realization?In the end, it all comes down to having ideas, being creative, being customer centric and knowing the problem you're trying to solve.Too fast I myself am falling into the trap of thinking technology first.Why not? "AI is exciting, it must be able to solve so many problems, automate tasks - which field can we apply it to?"Bam! Trapped.'Get out of the building!' still applies. Even with AI.#in

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Philipp Hoffmann
Philipp Hoffmann

The (Generative) AI revolution is here

AI Customer Customer Experience

This actor was created by an AI:In this case, the model is used for "good purposes", e.g. for video or photo shoots, as a moderator, as a face-to-the-customer in the customer success environment.In the future, however, we will also see more and more "bad actors", i.e. artificially generated 3D models that, for example, emulate an important personality and put words into his or her mouth.The phenomenon is already known today as "deep fakes."The Pandorra's box in this area has been opened. However

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Philipp Hoffmann
Philipp Hoffmann

When will VR finally take off? Not before it becomes way more accessible

Team Customer Customer Experience

This is how easy and fast it was to start a game on N64. Remember?Not so on the modern Virtual Reality headset "Quest Pro" by Meta that was just introduced.It seems like customer centricity doesn't really play a role there and that hurts adoption.Besides the steep price point of around 1.500€,it's simply no fun to set up the device in the room;then you still have to get the software side going: install Steam and some other stuff on your computer;and when you got that over with, you still have to

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When it comes to the Twitter overhaul, the principle should be: "Always assume positive intent"
Philipp Hoffmann
Philipp Hoffmann

When it comes to the Twitter overhaul, the principle should be: "Always assume positive intent"

Customer Customer Experience Digital Transformation

When it comes to the Twitter overhaul, the principle should be: "Always assume positive intent" Musk has repeatedly emphasized how important he considers Twitter as the "digital marketplace for free speech and exchange" (= townsquare of humanity). After many years of total abstinence I find it extremely exciting to be on Twitter again and to see what's happening and how people from Musk's bubble directly "customer-develop" new features on Twitter. And p

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