The Challenge
High volume of routine inquiries to call centers and need for always-on account assistance.
The AI Solution
"Eno" AI chatbot and voice assistant that helps customers with account info, spending tracking, alerts via text or voice, across web, app, and smart speakers.
Type of AI Used: Conversational AI (NLP chatbot/voicebot)
Results & Impact
As of 2024, Eno's 24/7 assistance led to a 50% reduction in call center contact volume, as many basic issues are resolved by the bot.
