The Challenge: Inefficient Audience Targeting

Marketing teams are under pressure to deliver growth, but many still aim campaigns at broad, imprecise audiences. You group users by high-level demographics or generic interests, then hope your message hits the right people. The result: budgets leak on impressions and clicks from users who were unlikely to convert from the start.

Traditional approaches to audience targeting rely heavily on manual analysis, platform presets, and marketer intuition. You pull segments in Google Ads, Meta, or your DSP, try to interpret search terms and audience insights, then update targeting rules by hand. This process is slow, biased by personal experience, and almost impossible to keep consistent across channels and markets. As user behavior fragments and privacy rules change, guesswork simply can’t keep up.

The cost of not solving this is significant. Wasted spend on mismatched audiences inflates customer acquisition costs and pushes ROAS down. Sales teams receive low-quality leads. Valuable micro-segments that could convert at high rates remain hidden in your data. Meanwhile, competitors that use AI to refine their audiences can outbid you efficiently, dominate the best inventory, and set new performance benchmarks your manual setup can’t match.

The good news: this problem is highly solvable with the right use of AI. By combining your existing Google marketing data with Gemini, you can move from intuition-based targeting to data-driven audience design at scale. At Reruption, we’ve helped organisations build AI-first workflows that turn raw signals into actionable segments and negative audiences. Below, we’ll walk through a practical, non-theoretical approach you can use to systematically improve your audience targeting and ad performance.

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Our Assessment

A strategic assessment of the challenge and high-level tips how to tackle it.

From Reruption’s hands-on work building AI-first marketing workflows, we see a clear pattern: companies already sit on rich Google Ads and Analytics data, but struggle to turn it into precise audiences. Gemini is particularly strong here because it natively understands Google’s ecosystem and can interpret search terms, queries, and funnel performance into concrete audience targeting strategies that marketers can actually use.

Anchor Gemini in a Clear Audience Strategy, Not Just "Better Keywords"

Many teams try AI as a quick fix for keyword lists or ad copy, but ignore the underlying audience strategy. Before plugging Gemini into your marketing workflows, define what “good” targeting means for your business: which customer profiles are truly profitable, which intents matter, and which segments you actively want to exclude. This strategic clarity gives Gemini a frame to generate meaningful audience segment frameworks instead of generic ideas.

Use your existing LTV, margin, and sales feedback to describe your best and worst-fit customers in business terms. Then instruct Gemini to translate those profiles into search behavior, content consumption patterns, and likely channel touchpoints. That way, the AI operates as a strategic partner in sharpening your targeting, not just as a keyword expansion tool.

Treat Gemini as an Analyst for Cross-Channel Audience Signals

Marketing organisations are often structured by channel: search, social, display, affiliate. Audience insights get trapped in silos, and each team reinvents the wheel. A smarter approach is to use Gemini as a cross-channel analyst that can read exported reports from multiple platforms and identify patterns you’d miss manually.

Strategically, this means setting up a recurring workflow where audience performance data from Google Ads, Analytics, and potentially CRM exports are summarised and interpreted by Gemini. The goal is not to replace your channel experts, but to give them a shared, AI-generated perspective on which intents, creative angles, and demographic traits consistently drive profitable responses across channels.

Prepare Your Team for AI-Augmented Decision-Making

Even the best AI insights are wasted if the marketing team lacks the mindset or processes to act on them. Before scaling Gemini-based targeting, align your marketing, data, and performance teams on how AI-driven audience recommendations will be used. Clarify roles: who validates new segments, who owns negative audience decisions, and who is allowed to adjust bids or budgets based on Gemini’s suggestions.

This organisational readiness matters more than another dashboard. Encourage a test-and-learn culture where Gemini’s recommendations are treated as hypotheses to be validated via controlled experiments, not as unquestionable truths. This keeps risk under control while building trust in AI-assisted targeting.

Design Guardrails to Mitigate Risk and Bias

AI-generated segments can sometimes drift into sensitive or non-compliant territory (e.g. proxies for protected characteristics, or segments that violate your brand’s guidelines). At a strategic level, you need clear guardrails for how Gemini is allowed to refine audiences. This includes defining forbidden targeting criteria, safe negative audiences, and compliance considerations with your legal and data protection teams.

Embed those constraints into your prompts and workflows from the start. For example, explicitly instruct Gemini to avoid using health, political, or other sensitive attributes when suggesting new audience ideas. This reduces risk and prevents uncomfortable surprises when ideas move from analysis to live campaigns.

Start with Focused Pilots in High-Impact Funnels

Trying to “AI everything” at once is a recipe for chaos. Instead, strategically select 1–2 high-impact funnels—such as branded and non-branded search for your top product line—and use Gemini-powered audience refinement there first. These funnels usually have enough volume to generate statistically valid results and enough business relevance to showcase impact.

Define clear success metrics (e.g. % reduction in cost per acquisition, improvement in conversion rate from new segments, or decrease in wasted spend from negative audiences) and a fixed test period. Once the pilot shows stable improvements, you can roll out the approach to additional campaigns, channels, and markets with more confidence.

Used deliberately, Gemini can transform inefficient audience targeting from a guessing game into a systematic, data-backed process that continuously improves ROAS. The key is to combine your business understanding with Gemini’s analytical power and to embed it into the way your team makes targeting decisions. At Reruption, we specialise in turning these concepts into working AI tools and workflows inside your organisation, not just slideware—if you want to explore a focused proof of concept or a production-ready setup, our team is ready to help you design and implement it.

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Real-World Case Studies

From Banking to Healthcare: Learn how companies successfully use Gemini.

DBS Bank

Banking

DBS Bank, Southeast Asia's leading financial institution, grappled with scaling AI from experiments to production amid surging fraud threats, demands for hyper-personalized customer experiences, and operational inefficiencies in service support. Traditional fraud detection systems struggled to process up to 15,000 data points per customer in real-time, leading to missed threats and suboptimal risk scoring. Personalization efforts were hampered by siloed data and lack of scalable algorithms for millions of users across diverse markets. Additionally, customer service teams faced overwhelming query volumes, with manual processes slowing response times and increasing costs. Regulatory pressures in banking demanded responsible AI governance, while talent shortages and integration challenges hindered enterprise-wide adoption. DBS needed a robust framework to overcome data quality issues, model drift, and ethical concerns in generative AI deployment, ensuring trust and compliance in a competitive Southeast Asian landscape.

Lösung

DBS launched an enterprise-wide AI program with over 20 use cases, leveraging machine learning for advanced fraud risk models and personalization, complemented by generative AI for an internal support assistant. Fraud models integrated vast datasets for real-time anomaly detection, while personalization algorithms delivered hyper-targeted nudges and investment ideas via the digibank app. A human-AI synergy approach empowered service teams with a GenAI assistant handling routine queries, drawing from internal knowledge bases. DBS emphasized responsible AI through governance frameworks, upskilling 40,000+ employees, and phased rollout starting with pilots in 2021, scaling production by 2024. Partnerships with tech leaders and Harvard-backed strategy ensured ethical scaling across fraud, personalization, and operations.

Ergebnisse

  • 17% increase in savings from prevented fraud attempts
  • Over 100 customized algorithms for customer analyses
  • 250,000 monthly queries processed efficiently by GenAI assistant
  • 20+ enterprise-wide AI use cases deployed
  • Analyzes up to 15,000 data points per customer for fraud
  • Boosted productivity by 20% via AI adoption (CEO statement)
Read case study →

Lunar

Banking

Lunar, a leading Danish neobank, faced surging customer service demand outside business hours, with many users preferring voice interactions over apps due to accessibility issues. Long wait times frustrated customers, especially elderly or less tech-savvy ones struggling with digital interfaces, leading to inefficiencies and higher operational costs. This was compounded by the need for round-the-clock support in a competitive fintech landscape where 24/7 availability is key. Traditional call centers couldn't scale without ballooning expenses, and voice preference was evident but underserved, resulting in lost satisfaction and potential churn.

Lösung

Lunar deployed Europe's first GenAI-native voice assistant powered by GPT-4, enabling natural, telephony-based conversations for handling inquiries anytime without queues. The agent processes complex banking queries like balance checks, transfers, and support in Danish and English. Integrated with advanced speech-to-text and text-to-speech, it mimics human agents, escalating only edge cases to humans. This conversational AI approach overcame scalability limits, leveraging OpenAI's tech for accuracy in regulated fintech.

Ergebnisse

  • ~75% of all customer calls expected to be handled autonomously
  • 24/7 availability eliminating wait times for voice queries
  • Positive early feedback from app-challenged users
  • First European bank with GenAI-native voice tech
  • Significant operational cost reductions projected
Read case study →

PayPal

Fintech

PayPal processes millions of transactions hourly, facing rapidly evolving fraud tactics from cybercriminals using sophisticated methods like account takeovers, synthetic identities, and real-time attacks. Traditional rules-based systems struggle with false positives and fail to adapt quickly, leading to financial losses exceeding billions annually and eroding customer trust if legitimate payments are blocked . The scale amplifies challenges: with 10+ million transactions per hour, detecting anomalies in real-time requires analyzing hundreds of behavioral, device, and contextual signals without disrupting user experience. Evolving threats like AI-generated fraud demand continuous model retraining, while regulatory compliance adds complexity to balancing security and speed .

Lösung

PayPal implemented deep learning models for anomaly and fraud detection, leveraging machine learning to score transactions in milliseconds by processing over 500 signals including user behavior, IP geolocation, device fingerprinting, and transaction velocity. Models use supervised and unsupervised learning for pattern recognition and outlier detection, continuously retrained on fresh data to counter new fraud vectors . Integration with H2O.ai's Driverless AI accelerated model development, enabling automated feature engineering and deployment. This hybrid AI approach combines deep neural networks for complex pattern learning with ensemble methods, reducing manual intervention and improving adaptability . Real-time inference blocks high-risk payments pre-authorization, while low-risk ones proceed seamlessly .

Ergebnisse

  • 10% improvement in fraud detection accuracy on AI hardware
  • $500M fraudulent transactions blocked per quarter (~$2B annually)
  • AUROC score of 0.94 in fraud models (H2O.ai implementation)
  • 50% reduction in manual review queue
  • Processes 10M+ transactions per hour with <0.4ms latency
  • <0.32% fraud rate on $1.5T+ processed volume
Read case study →

Citibank Hong Kong

Wealth Management

Citibank Hong Kong faced growing demand for advanced personal finance management tools accessible via mobile devices. Customers sought predictive insights into budgeting, investing, and financial tracking, but traditional apps lacked personalization and real-time interactivity. In a competitive retail banking landscape, especially in wealth management, clients expected seamless, proactive advice amid volatile markets and rising digital expectations in Asia. Key challenges included integrating vast customer data for accurate forecasts, ensuring conversational interfaces felt natural, and overcoming data privacy hurdles in Hong Kong's regulated environment. Early mobile tools showed low engagement, with users abandoning apps due to generic recommendations, highlighting the need for AI-driven personalization to retain high-net-worth individuals.

Lösung

Wealth 360 emerged as Citibank HK's AI-powered personal finance manager, embedded in the Citi Mobile app. It leverages predictive analytics to forecast spending patterns, investment returns, and portfolio risks, delivering personalized recommendations via a conversational interface like chatbots. Drawing from Citi's global AI expertise, it processes transaction data, market trends, and user behavior for tailored advice on budgeting and wealth growth. Implementation involved machine learning models for personalization and natural language processing (NLP) for intuitive chats, building on Citi's prior successes like Asia-Pacific chatbots and APIs. This solution addressed gaps by enabling proactive alerts and virtual consultations, enhancing customer experience without human intervention.

Ergebnisse

  • 30% increase in mobile app engagement metrics
  • 25% improvement in wealth management service retention
  • 40% faster response times via conversational AI
  • 85% customer satisfaction score for personalized insights
  • 18M+ API calls processed in similar Citi initiatives
  • 50% reduction in manual advisory queries
Read case study →

Kaiser Permanente

Healthcare

In hospital settings, adult patients on general wards often experience clinical deterioration without adequate warning, leading to emergency transfers to intensive care, increased mortality, and preventable readmissions. Kaiser Permanente Northern California faced this issue across its network, where subtle changes in vital signs and lab results went unnoticed amid high patient volumes and busy clinician workflows. This resulted in elevated adverse outcomes, including higher-than-necessary death rates and 30-day readmissions . Traditional early warning scores like MEWS (Modified Early Warning Score) were limited by manual scoring and poor predictive accuracy for deterioration within 12 hours, failing to leverage the full potential of electronic health record (EHR) data. The challenge was compounded by alert fatigue from less precise systems and the need for a scalable solution across 21 hospitals serving millions .

Lösung

Kaiser Permanente developed the Advance Alert Monitor (AAM), an AI-powered early warning system using predictive analytics to analyze real-time EHR data—including vital signs, labs, and demographics—to identify patients at high risk of deterioration within the next 12 hours. The model generates a risk score and automated alerts integrated into clinicians' workflows, prompting timely interventions like physician reviews or rapid response teams . Implemented since 2013 in Northern California, AAM employs machine learning algorithms trained on historical data to outperform traditional scores, with explainable predictions to build clinician trust. It was rolled out hospital-wide, addressing integration challenges through Epic EHR compatibility and clinician training to minimize fatigue .

Ergebnisse

  • 16% lower mortality rate in AAM intervention cohort
  • 500+ deaths prevented annually across network
  • 10% reduction in 30-day readmissions
  • Identifies deterioration risk within 12 hours with high reliability
  • Deployed in 21 Northern California hospitals
Read case study →

Best Practices

Successful implementations follow proven patterns. Have a look at our tactical advice to get started.

Use Gemini to Mine Search Term Reports into Actionable Audience Intents

Start by exporting your Google Ads search term reports for the last 30–90 days, including impressions, clicks, conversions, and cost. Combine this with performance columns so Gemini can see which terms drive value versus waste. Your goal is not just more keywords, but a richer map of user intent that informs which audiences to target or exclude.

Feed these exports into Gemini (chunked if necessary) and ask it to cluster queries into intent groups, then map them to audience characteristics and potential segment names. Include business context: products, pricing, and your definition of a qualified lead or high-value customer. This allows Gemini to distinguish between research intent, price shoppers, and high-intent buyers.

Example prompt for Gemini:
You are a performance marketing analyst.
You receive a Google Ads search term report with columns:
- search_term
- impressions
- clicks
- conversions
- cost
- conversion_value

Tasks:
1. Cluster search_term values into intent groups.
2. For each intent group, describe:
   - Typical user problem or need
   - Likely stage in the funnel (awareness, consideration, purchase)
   - Whether this group is likely high, medium, or low value, based on metrics.
3. Suggest audience segment ideas and negative audience ideas based on these groups.
4. Output in a concise table-like structure I can translate into new campaigns.

Expected outcome: a set of 8–20 intent-based audience groups and a short list of negative intents you can use to refine your targeting and exclusions.

Generate Positive and Negative Audience Frameworks from CRM and Funnel Data

Export anonymised CRM or conversion data from Google Analytics/GA4 (e.g. medium, campaign, landing page, basic demographics if available, and outcome such as LTV band or qualification status). The goal is to show Gemini which combinations of attributes tend to produce high-value versus low-value outcomes.

Ask Gemini to describe patterns in the data and to propose a framework of positive audiences (who you want more of) and negative audiences (who you want fewer impressions from). Include clear instructions about privacy and compliance so Gemini avoids suggesting sensitive attributes.

Example prompt for Gemini:
You are helping refine advertising audiences.
Here is sample data of past leads and customers with columns like:
- source / medium
- campaign
- device category
- country
- basic demographic buckets (if available)
- final_status (e.g. Won, Lost, Unqualified)
- LTV_band (e.g. <100, 100-500, >500)

1. Identify patterns that distinguish high LTV or Won customers from Unqualified/Low LTV.
2. Propose 5–10 positive audience segment definitions using only non-sensitive attributes.
3. Propose 5–10 negative audience or exclusion ideas to reduce wasted spend.
4. For each segment, explain why it should perform better or worse.

Expected outcome: a prioritised list of concrete audience rules and exclusion ideas you can translate into Google Ads audiences or custom segments in GA4.

Ask Gemini to Draft Audience-Specific Creatives and Message Variants

Once you have intent-based segments, use Gemini to generate creative variants aligned to each audience. Export your top-performing headlines, descriptions, and landing page copy from Google Ads and your website. Share these with Gemini as examples of brand voice and what has worked historically.

Then ask Gemini to produce 3–5 ad copy variants per audience segment that address the specific problem, language, and objections of that group. Include your brand and legal guidelines in the prompt so outputs are usable with minimal edits.

Example prompt for Gemini:
You are a performance copywriter for [Brand].
Here are examples of high-performing search ads and our brand guidelines: <paste>.
Here is an audience description:
"SMB owners searching for 'fast implementation marketing software' who value speed over price."

Tasks:
1. Write 5 Google search ad headlines (max 30 chars) and 4 descriptions (max 90 chars)
   tailored to this audience.
2. Emphasise implementation speed and ease, while staying within our brand voice.
3. Avoid mentioning discounts or pricing.

Expected outcome: a library of audience-tailored creatives you can plug into responsive search ads or A/B tests, reducing manual copywriting time and improving relevance.

Build a Recurring Gemini-Based Targeting Review Ritual

To keep your targeting sharp, establish a weekly or bi-weekly ritual where Gemini reviews updated performance data. Export fresh campaign and audience performance from Google Ads/GA4, then use a standard prompt to have Gemini summarise what’s working, what’s wasting spend, and which segments should be scaled or cut.

Document this as a repeatable process: where data is pulled from, how it’s prepped, which prompts are used, and how decisions are logged. Over time, you can semi-automate this with scripts or simple internal tools that feed data into Gemini and present recommendations in a structured format for your team to approve.

Example prompt for Gemini:
You are my weekly performance marketing analyst.
I will paste updated performance exports for:
- Campaign level
- Audience/segment level (if available)
- Search term level

Tasks:
1. Highlight 5–10 audiences or queries that are clearly underperforming.
2. Suggest specific negative audience or keyword exclusions to reduce wasted spend.
3. Highlight 5–10 high-performing patterns and recommend how to scale them
   (e.g. new segments, bid adjustments, new campaigns).
4. Summarise in a short, actionable report with priorities A/B/C.

Expected outcome: a consistent cadence of AI-assisted targeting improvements, with clear decisions each cycle rather than ad-hoc, reactive tweaks.

Use Gemini to Translate Business Strategy into Campaign Structures

When marketing receives a new strategic directive—entering a new market segment, launching a product, or targeting a specific industry—Gemini can help bridge the gap between abstract strategy and concrete campaign structures. Provide Gemini with your strategic brief, ICP descriptions, and historical performance insights, then ask it to propose campaign, ad group, and audience structures that reflect the strategy.

This is especially useful for teams that need to roll out consistent structures across markets or brands. Use Gemini’s output as a blueprint, then refine with your channel experts before implementation.

Example prompt for Gemini:
You are a senior performance marketing strategist.
Here is our new go-to-market strategy and ICP description: <paste>.
Here is a summary of our past campaign structures and what has worked: <paste>.

Design a Google Ads account plan that includes:
1. Recommended campaign structure (search, Performance Max, etc.).
2. Suggested audience segments and exclusions per campaign.
3. Example ad messaging angles for each audience.
4. Notes on risks and what to monitor in the first 4 weeks.

Expected outcome: faster, more consistent translation of strategy into execution, with better upfront targeting assumptions and fewer rounds of trial-and-error.

Track Impact with Clear KPIs and Reasonable Expectations

To prove value and avoid overpromising, define clear before/after metrics for your Gemini-driven targeting improvements. Focus on KPIs tied directly to audience quality, such as cost per qualified lead, conversion rate by audience, wasted spend percentage (spend without conversions), and ROAS per segment.

In many cases, teams can realistically target 10–25% reduction in wasted spend on low-intent or misaligned audiences within 8–12 weeks, alongside incremental gains in conversion rate for refined segments. The exact numbers will depend on your baseline, but the key is to measure at the segment level, not just at the overall account level, so you can see where Gemini has made a real difference.

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Frequently Asked Questions

Gemini can analyse your existing Google Ads, Analytics, and CRM exports to uncover patterns that are hard to see manually. It clusters search terms and performance data into intent-based groups, proposes positive and negative audience segments, and generates audience-specific creative ideas.

Instead of guessing which users to target, you can use Gemini’s analysis to focus spend on high-intent, high-value segments while systematically excluding low-quality traffic. Over time, this shifts your campaigns from broad, inefficient targeting towards precise segments that convert at a higher rate.

You don’t need a full data science team to benefit from Gemini, but you do need basic performance marketing and data-handling skills. Typically, a performance marketer or marketing operations person can export Google Ads/GA4 reports, anonymise data if needed, and work with Gemini via prompts.

For more advanced setups—like automating recurring analyses or integrating Gemini into internal tools—you’ll benefit from light engineering support (e.g. for scripting, APIs, or dashboards). Reruption often bridges this gap by pairing marketing teams with our engineers so the workflows become sustainable instead of one-off experiments.

For most organisations, you can see early impact on audience quality and wasted spend within 4–8 weeks. In the first 1–2 weeks, you’ll focus on setting up data exports, running initial analyses in Gemini, and implementing new segments and negative audiences in your campaigns.

The following weeks are about collecting enough data to validate the changes and iterating based on performance. Sustainable improvements—like a 10–25% reduction in wasted spend or a noticeable lift in conversion rate for key segments—typically become visible after one to two optimisation cycles.

The direct usage cost of Gemini for analysis and content generation is typically minor compared to your media budget. The main investment is internal time (marketing, ops, potentially engineering) and any support from external partners like Reruption.

From an ROI perspective, the benchmark is your current level of inefficiency: if even 10–15% of your spend goes to low-intent or misaligned audiences, reducing that waste with Gemini pays back quickly. Additional upside comes from better-performing segments and creatives, which can lift ROAS and lower cost per acquisition without increasing budget.

Reruption works as a Co-Preneur inside your organisation: we don’t just recommend tools, we build and ship working AI workflows with you. For Gemini-based audience optimization, we can start with our AI PoC offering (9,900€) to prove technical feasibility and demonstrate impact on a concrete funnel—using your real Google Ads, Analytics, and CRM data.

From there, our team helps you design prompts, data pipelines, and simple internal tools so marketers can use Gemini reliably without becoming prompt engineers. We embed with your performance team, challenge assumptions, and move fast—from first prototype to a production-ready audience optimization workflow that fits your compliance and reporting standards.

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