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  6. Repetitive Simple Inquiries

Repetitive Simple Inquiries

Agents spend a big share of their time answering the same basic questions about pricing, opening hours, and simple how‑tos. This clogs queues, delays help for complex issues, and frustrates both customers and staff who feel their time is wasted.

Choose Your Tool

ChatGPT Claude Gemini Intercom Zendesk Freshdesk Ada Zendesk Answer Bot Cohere IBM Watson Assistant

Other Problems for Deflect Support Volume

Repetitive Simple Inquiries Hidden Self-Service Content Untriaged Low-Value Tickets After-Hours Support Gaps Channel-Hopping Customers

Other Goals in Customer Service

Automate Customer Support Boost First-Contact Resolution Personalize Customer Interactions Monitor Service Quality Deflect Support Volume

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