Unclear Next-Action Ownership

At the end of the interaction, it’s often unclear who must do what by when—agent, back-office, or customer. Missing confirmations and vague follow-ups create confusion, broken promises, and repeat contacts from customers chasing updates or corrections.

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Other Problems for Boost First-Contact Resolution

Incomplete Issue Triage Missing Customer Context Slow Knowledge Lookup Inconsistent Troubleshooting Steps Unclear Next-Action Ownership

Other Goals in Customer Service

Automate Customer Support Boost First-Contact Resolution Personalize Customer Interactions Monitor Service Quality Deflect Support Volume

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