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  6. Inconsistent Answer Quality

Inconsistent Answer Quality

Different agents give different answers to the same question, depending on experience or which knowledge article they find. This inconsistency confuses customers, causes rework, escalations and exposes the company to compliance risks.

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Other Problems for Automate Customer Support

Slow First Response Times High Volume Repetitive Queries Inconsistent Answer Quality Manual Ticket Triage Limited 24/7 Support Coverage

Other Goals in Customer Service

Automate Customer Support Boost First-Contact Resolution Personalize Customer Interactions Monitor Service Quality Deflect Support Volume

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