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Optimizing the Customer Journey and Touchpoints with AI
Janine Outronger
Janine Outronger
20.01.2026

Optimizing the Customer Journey and Touchpoints with AI

enterprise AI customer journey and touchpoints AI for customer experience

Discover how AI transforms the customer journey and touchpoints. A strategic guide for enterprise leaders on implementing AI to drive growth and loyalty.

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Blog

  • Optimizing the Customer Journey and T...
  • A C-Suite Guide to Models of Business...
  • Strategy & Technology: A Guide for Ex...
  • Strategic Imperatives in Banking Comp...
  • Unlocking Profitability in Last Mile ...
  • A Strategic Framework for Make-vs-Buy...
  • A Strategic Executive's Guide to Mode...
  • Strategische Geschäftsmodellinnovatio...
  • Automotive Artificial Intelligence: A...
  • Make or Buy Analysis: A Strategic Gui...

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How-to-AI

  • Fix Slow CRM List Building with Gemin...
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  • Fix Fragmented Customer Data with Gem...
  • Use ChatGPT to Reveal Hidden Self‑Ser...
  • Fix Slow Month-End Close with ChatGPT...
  • Fix Unreliable Stress Testing in Fina...
  • Stop Repeating HR Answers: Automate F...
  • Turn Unstructured Onboarding Feedback...

Industry Cases

  • Goldman Sachs' GenAI: Turbocharging B...
  • DBS Bank: AI Triumph in Fraud, Person...
  • Citibank HK Wealth 360: AI-Powered We...
  • RBC NOMI: ML Personalizes Savings & Budgeting
  • NYU Langone's NYUTron: AI Predicting ...
  • Ford's AI Cobots: Sanding Cars in 35 Seconds
  • H&M's AI: Conquering Trends & Inventory Chaos
  • DHL's AI Predictive Maintenance: IoT ...
  • AT&T: AI Saves Billions in Network Op...
  • Unilever's AI Hiring: 90% Faster, 16%...

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