The Challenge
After-hours call center demand and customers who prefer voice support but face long waits.
The AI Solution
Europe's first GPT-4 powered voice banking assistant, capable of natural conversation to handle customer queries by phone 24/7 with no hold time.
Type of AI Used: Generative AI (Voice conversational agent)
Results & Impact
The bank expects this voice AI to eventually handle ~75% of all customer calls, drastically cutting wait times. Early feedback noted it helps customers who struggle with apps.
