The Challenge: Manual Prospect Research

Most sales teams still rely on manual prospect research to personalize outreach. Reps jump between Google, LinkedIn, company websites and news pages to find a relevant hook before writing each email or call script. This is slow, repetitive work that rarely fits into the pressure of hitting weekly activity targets.

Traditional approaches no longer scale. Playbooks that ask reps to spend 10–15 minutes researching every prospect simply collapse when a team needs to run multi-threaded outreach across hundreds of accounts. Generic templates with a first-name merge field and one vague company reference are not enough in markets where buyers receive dozens of sales emails every week. The result is a painful trade-off: either low-volume, well-researched outreach or high-volume, shallow messaging that gets ignored.

The business impact is significant. Time lost on manual research is time not spent on actual selling, multi-threading, or discovery calls. Pipeline generation stalls because reps cap out at a small number of high-effort touches per day. Response rates stay in the low single digits, and high-value opportunities are missed because outreach fails to reference the specific trigger events, initiatives, or challenges that would have caught the buyer’s attention. Over time, this creates a real competitive disadvantage against teams that use AI to turn public signals into precise, timely messages.

The good news: this challenge is absolutely solvable. Modern models like Gemini can scan web results, news, and public profiles in seconds and convert them into structured prospect snapshots that feed personalized emails, talk tracks, and briefs. At Reruption, we’ve built AI-powered research and content workflows inside real organizations, so we know where the pitfalls and the quick wins are. In the rest of this guide, you’ll find practical, step-by-step ideas to move from manual prospect research to an AI-augmented, scalable outreach engine.

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Our Assessment

A strategic assessment of the challenge and high-level tips how to tackle it.

From Reruption’s perspective, the key is not just "adding AI" but building a repeatable, Gemini-powered prospect intelligence workflow that fits how your sales team already works. We’ve implemented AI solutions that pull unstructured information from documents, the web and internal systems, and turned it into actionable insights for non-technical users. The same approach applies here: use Gemini plus Google Workspace to automatically research, structure and surface prospect data exactly where reps draft their outreach.

Treat Prospect Intelligence as a Repeatable System, Not Hero Work

Many sales teams still depend on a few “research heroes” who are great at digging up insights. That doesn’t scale. With Gemini for prospect research, the mindset shift is to design a repeatable system that turns public data into a consistent prospect snapshot for every rep, every time. Define exactly which data points matter for your ICP: key initiatives, recent funding, technology stack, hiring trends, leadership moves, and so on.

Strategically, this means aligning sales leadership, sales ops and marketing on a standard prospect profile that Gemini should generate. When everyone agrees which fields belong in that profile, you can configure prompts and templates once, then reuse them across the team. This reduces variance in outreach quality and makes it easier to measure what actually drives replies.

Integrate Gemini Into Existing Tools Before Adding New Ones

A common failure pattern is spinning up separate AI tools that live outside the sales team’s daily workflow. Reps will not copy-paste between five tabs all day. Instead, focus on how Gemini integrates with Google Workspace: Gmail for email drafting, Docs and Sheets for research templates, and Slides for account briefings.

From a strategic perspective, this minimizes change management risk. You keep the mental model simple for the team (“click this Gemini button in Gmail to research and draft”) while you experiment behind the scenes with prompts, data sources and templates. Once the foundation works inside Workspace, you can move on to deeper CRM or sales engagement integrations.

Define Clear Guardrails for Data Quality and Compliance

Using AI for sales prospect research introduces new types of risk: outdated information, hallucinated details, and compliance issues when dealing with regulated industries. Strategically, you need guardrails. Decide which sources Gemini is allowed to use (e.g. public web data, company website, newsroom, LinkedIn profile summaries) and which it must avoid. Clarify what “good enough” looks like for research quality.

Document simple verification procedures (for example: “Reps must double-check sensitive facts like funding amounts or quoted statements before sending”) and incorporate them into your enablement. This way, AI becomes a powerful assistant rather than an unreviewed decision-maker. Reruption’s work on AI in regulated and industrial environments has shown that this upfront clarity significantly reduces friction later with Legal, Compliance and IT.

Prepare Your Sales Team for Collaboration with AI, Not Replacement

If the team believes Gemini will replace their judgment, adoption will suffer. Position Gemini for manual prospect research as a way to free them from low-value work so they can spend more time on discovery, multi-threading and deal strategy. The mindset is “co-pilot”, not “autopilot”.

Practically, this means training reps to critique and improve AI output. Encourage them to adjust prompts, add their own insights, and save successful email versions back into a shared library. Over time, this creates a virtuous cycle: Gemini handles the heavy lifting of research, and your best sellers continuously improve the messaging layer.

Start with a Narrow Pilot and Explicit Success Metrics

Before you roll Gemini-based prospecting out to the whole sales organization, run a contained pilot with a small group of motivated reps. Limit the scope: for example, only use Gemini to enrich and personalize first-touch emails for a specific segment, such as mid-market accounts in one region.

Define explicit metrics up front: time spent per researched contact, number of high-quality touches per day, reply rate, and number of qualified meetings booked. This gives leadership hard data to evaluate ROI and justify further investment. It also surfaces operational issues (prompt design, data access, training gaps) while the blast radius is still small.

Using Gemini to automate manual prospect research is less about flashy AI demos and more about designing a robust workflow that feeds your sales team with reliable, timely insight. When Gemini is embedded into Gmail, Docs and Sheets with clear guardrails and success metrics, reps can shift their energy from Googling prospects to running real sales conversations.

Reruption has helped organizations turn unstructured information into practical AI-powered tools, and the same engineering and Co-Preneur mindset applies here: build something that your team will actually use, measure its impact, then scale. If you want to explore what a Gemini-based research and personalization engine could look like in your environment, we’re happy to discuss options from a focused PoC to a full rollout.

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Real-World Case Studies

From Fintech to EdTech: Learn how companies successfully use Gemini.

Klarna

Fintech

Klarna, a leading fintech BNPL provider, faced enormous pressure from millions of customer service inquiries across multiple languages for its 150 million users worldwide. Queries spanned complex fintech issues like refunds, returns, order tracking, and payments, requiring high accuracy, regulatory compliance, and 24/7 availability. Traditional human agents couldn't scale efficiently, leading to long wait times averaging 11 minutes per resolution and rising costs. Additionally, providing personalized shopping advice at scale was challenging, as customers expected conversational, context-aware guidance across retail partners. Multilingual support was critical in markets like US, Europe, and beyond, but hiring multilingual agents was costly and slow. This bottleneck hindered growth and customer satisfaction in a competitive BNPL sector.

Lösung

Klarna partnered with OpenAI to deploy a generative AI chatbot powered by GPT-4, customized as a multilingual customer service assistant. The bot handles refunds, returns, order issues, and acts as a conversational shopping advisor, integrated seamlessly into Klarna's app and website. Key innovations included fine-tuning on Klarna's data, retrieval-augmented generation (RAG) for real-time policy access, and safeguards for fintech compliance. It supports dozens of languages, escalating complex cases to humans while learning from interactions. This AI-native approach enabled rapid scaling without proportional headcount growth.

Ergebnisse

  • 2/3 of all customer service chats handled by AI
  • 2.3 million conversations in first month alone
  • Resolution time: 11 minutes → 2 minutes (82% reduction)
  • CSAT: 4.4/5 (AI) vs. 4.2/5 (humans)
  • $40 million annual cost savings
  • Equivalent to 700 full-time human agents
  • 80%+ queries resolved without human intervention
Read case study →

Associated Press (AP)

News Media

In the mid-2010s, the Associated Press (AP) faced significant constraints in its business newsroom due to limited manual resources. With only a handful of journalists dedicated to earnings coverage, AP could produce just around 300 quarterly earnings reports per quarter, primarily focusing on major S&P 500 companies. This manual process was labor-intensive: reporters had to extract data from financial filings, analyze key metrics like revenue, profits, and growth rates, and craft concise narratives under tight deadlines. As the number of publicly traded companies grew, AP struggled to cover smaller firms, leaving vast amounts of market-relevant information unreported. This limitation not only reduced AP's comprehensive market coverage but also tied up journalists on rote tasks, preventing them from pursuing investigative stories or deeper analysis. The pressure of quarterly earnings seasons amplified these issues, with deadlines coinciding across thousands of companies, making scalable reporting impossible without innovation.

Lösung

To address this, AP partnered with Automated Insights in 2014, implementing their Wordsmith NLG platform. Wordsmith uses templated algorithms to transform structured financial data—such as earnings per share, revenue figures, and year-over-year changes—into readable, journalistic prose. Reporters input verified data from sources like Zacks Investment Research, and the AI generates draft stories in seconds, which humans then lightly edit for accuracy and style. The solution involved creating custom NLG templates tailored to AP's style, ensuring stories sounded human-written while adhering to journalistic standards. This hybrid approach—AI for volume, humans for oversight—overcame quality concerns. By 2015, AP announced it would automate the majority of U.S. corporate earnings stories, scaling coverage dramatically without proportional staff increases.

Ergebnisse

  • 14x increase in quarterly earnings stories: 300 to 4,200
  • Coverage expanded to 4,000+ U.S. public companies per quarter
  • Equivalent to freeing time of 20 full-time reporters
  • Stories published in seconds vs. hours manually
  • Zero reported errors in automated stories post-implementation
  • Sustained use expanded to sports, weather, and lottery reports
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Maersk

Shipping

In the demanding world of maritime logistics, Maersk, the world's largest container shipping company, faced significant challenges from unexpected ship engine failures. These failures, often due to wear on critical components like two-stroke diesel engines under constant high-load operations, led to costly delays, emergency repairs, and multimillion-dollar losses in downtime. With a fleet of over 700 vessels traversing global routes, even a single failure could disrupt supply chains, increase fuel inefficiency, and elevate emissions . Suboptimal ship operations compounded the issue. Traditional fixed-speed routing ignored real-time factors like weather, currents, and engine health, resulting in excessive fuel consumption—which accounts for up to 50% of operating costs—and higher CO2 emissions. Delays from breakdowns averaged days per incident, amplifying logistical bottlenecks in an industry where reliability is paramount .

Lösung

Maersk tackled these issues with machine learning (ML) for predictive maintenance and optimization. By analyzing vast datasets from engine sensors, AIS (Automatic Identification System), and meteorological data, ML models predict failures days or weeks in advance, enabling proactive interventions. This integrates with route and speed optimization algorithms that dynamically adjust voyages for fuel efficiency . Implementation involved partnering with tech leaders like Wärtsilä for fleet solutions and internal digital transformation, using MLOps for scalable deployment across the fleet. AI dashboards provide real-time insights to crews and shore teams, shifting from reactive to predictive operations .

Ergebnisse

  • Fuel consumption reduced by 5-10% through AI route optimization
  • Unplanned engine downtime cut by 20-30%
  • Maintenance costs lowered by 15-25%
  • Operational efficiency improved by 10-15%
  • CO2 emissions decreased by up to 8%
  • Predictive accuracy for failures: 85-95%
Read case study →

Royal Bank of Canada (RBC)

Financial Services

In the competitive retail banking sector, RBC customers faced significant hurdles in managing personal finances. Many struggled to identify excess cash for savings or investments, adhere to budgets, and anticipate cash flow fluctuations. Traditional banking apps offered limited visibility into spending patterns, leading to suboptimal financial decisions and low engagement with digital tools. This lack of personalization resulted in customers feeling overwhelmed, with surveys indicating low confidence in saving and budgeting habits. RBC recognized that generic advice failed to address individual needs, exacerbating issues like overspending and missed savings opportunities. As digital banking adoption grew, the bank needed an innovative solution to transform raw transaction data into actionable, personalized insights to drive customer loyalty and retention.

Lösung

RBC introduced NOMI, an AI-driven digital assistant integrated into its mobile app, powered by machine learning algorithms from Personetics' Engage platform. NOMI analyzes transaction histories, spending categories, and account balances in real-time to generate personalized recommendations, such as automatic transfers to savings accounts, dynamic budgeting adjustments, and predictive cash flow forecasts. The solution employs predictive analytics to detect surplus funds and suggest investments, while proactive alerts remind users of upcoming bills or spending trends. This seamless integration fosters a conversational banking experience, enhancing user trust and engagement without requiring manual input.

Ergebnisse

  • Doubled mobile app engagement rates
  • Increased savings transfers by over 30%
  • Boosted daily active users by 50%
  • Improved customer satisfaction scores by 25%
  • $700M+ projected enterprise value from AI by 2027
  • Higher budgeting adherence leading to 20% better financial habits
Read case study →

Netflix

Streaming Media

With over 17,000 titles and growing, Netflix faced the classic cold start problem and data sparsity in recommendations, where new users or obscure content lacked sufficient interaction data, leading to poor personalization and higher churn rates . Viewers often struggled to discover engaging content among thousands of options, resulting in prolonged browsing times and disengagement—estimated at up to 75% of session time wasted on searching rather than watching . This risked subscriber loss in a competitive streaming market, where retaining users costs far less than acquiring new ones. Scalability was another hurdle: handling 200M+ subscribers generating billions of daily interactions required processing petabytes of data in real-time, while evolving viewer tastes demanded adaptive models beyond traditional collaborative filtering limitations like the popularity bias favoring mainstream hits . Early systems post-Netflix Prize (2006-2009) improved accuracy but struggled with contextual factors like device, time, and mood .

Lösung

Netflix built a hybrid recommendation engine combining collaborative filtering (CF)—starting with FunkSVD and Probabilistic Matrix Factorization from the Netflix Prize—and advanced deep learning models for embeddings and predictions . They consolidated multiple use-case models into a single multi-task neural network, improving performance and maintainability while supporting search, home page, and row recommendations . Key innovations include contextual bandits for exploration-exploitation, A/B testing on thumbnails and metadata, and content-based features from computer vision/audio analysis to mitigate cold starts . Real-time inference on Kubernetes clusters processes 100s of millions of predictions per user session, personalized by viewing history, ratings, pauses, and even search queries . This evolved from 2009 Prize winners to transformer-based architectures by 2023 .

Ergebnisse

  • 80% of viewer hours from recommendations
  • $1B+ annual savings in subscriber retention
  • 75% reduction in content browsing time
  • 10% RMSE improvement from Netflix Prize CF techniques
  • 93% of views from personalized rows
  • Handles billions of daily interactions for 270M subscribers
Read case study →

Best Practices

Successful implementations follow proven patterns. Have a look at our tactical advice to get started.

Standardize the Prospect Snapshot Gemini Should Produce

Before you start prompting Gemini, define the exact structure of the prospect research summary you want for every contact. This gives the model a clear target and makes the output consistent across reps and accounts. Typical fields include: company overview, key products, target customers, recent news or trigger events, strategic initiatives, tools/tech stack, and potential challenges related to your solution.

Create a shared Google Doc or Sheet template that your team agrees on, then turn that structure into a Gemini prompt. Here is an example you can adapt:

System role: You are a B2B sales research assistant.
Task: Create a structured prospect snapshot for a sales rep.

Input you will receive:
- Company name
- Public website URL
- Prospect name and role (if available)

Instructions:
1. Scan the company's website, news, and other reputable web results.
2. Produce the following sections:
   - Company Summary (2-3 sentences)
   - Core Products/Services
   - Primary Customer Segments
   - Recent News & Trigger Events (last 6-12 months)
   - Strategic Initiatives or Themes (digitalization, expansion, cost-cutting, etc.)
   - Potential Challenges Relevant to <YOUR SOLUTION CATEGORY>
   - 3 Hypotheses: Why our solution could matter now
3. Use bullet points where helpful. Be factual and concise.
4. Do not invent facts. If unsure, say "Not found".

Expected outcome: reps receive a consistent, scannable snapshot within seconds, which they can use as the basis for their emails and call scripts.

Use Gemini in Gmail to Generate First-Touch Personalized Emails

Once you have a reliable prospect snapshot, connect it directly to email creation. With Gemini in Gmail, reps can paste the snapshot into the compose window and ask Gemini to draft a highly relevant first-touch message. Include instructions about tone, length and call-to-action.

Example workflow: the rep opens Gmail, starts a new email, inserts the prospect snapshot (or key sections), then prompts Gemini as follows:

You are a sales email assistant.
Using the following prospect snapshot, draft a concise first-touch email:

[PASTE PROSPECT SNAPSHOT HERE]

Write from the perspective of: <Your company and product one-liner>
Target persona: <Prospect role and seniority>

Constraints:
- 120-160 words
- 100% personalized to the company and role
- Start with a specific observation from their recent news or initiatives
- Avoid marketing buzzwords; be concrete
- End with a simple, low-friction CTA (15-minute call next week?)

Output:
- Subject line option A (personalized)
- Subject line option B (personalized)
- Email body

Expected outcome: reps can create tailored first-touch emails in under a minute, while still reviewing and adjusting the content before sending.

Create Call Prep Briefs in Google Docs with Gemini

Beyond email, you can use Gemini in Google Docs to generate structured call prep briefs from the same research. These briefs help reps prepare smarter discovery questions and anticipate objections based on the prospect’s context.

Example workflow: a rep opens a call prep template in Docs, inserts the prospect snapshot, and runs Gemini with a prompt like:

You are a sales strategist preparing a discovery call.
Based on the following prospect snapshot, create a call prep brief.

[PASTE PROSPECT SNAPSHOT]

Include:
1. Hypothesized priorities for this role and company (3-5 bullet points)
2. 6-8 tailored discovery questions
3. 3-4 likely objections and how we could address them
4. 2-3 short value stories that connect our solution to their context

Tone: practical, no jargon. Focus on questions that uncover real projects, budgets and timelines.

Expected outcome: shorter prep time per call, better-quality conversations, and a shared format that managers can coach against.

Automate List Enrichment and Prioritization in Google Sheets

Gemini can also help with lead scoring and prioritization using only public data and basic firmographics. Export a list of target accounts from your CRM into Google Sheets (company name, website, key contact role) and use Gemini to enrich each row with simple signals that indicate buying propensity or fit.

Example process: create a custom Gemini function or use the sidebar to run this type of prompt per row:

You are assisting with account prioritization.
Given this company and its website, analyze public information and answer:

Company: <company name>
Website: <URL>

Output as JSON with these fields:
- industry
- approximate company size (small, mid, enterprise)
- evidence of digital/AI initiatives (yes/no + short note)
- evidence of expansion, new products, or new markets (yes/no + note)
- potential trigger event found (text or "none")
- fit_score: 1-10 (how well they match our ICP, based on criteria..)
- notes_for_rep: 2-3 bullets

Use only information that can be reasonably inferred from public sources.

Expected outcome: your list becomes prioritized by fit and recent activity, guiding reps toward the most promising accounts first.

Build Reusable Prompt Snippets and Playbooks for the Team

To avoid every rep reinventing the wheel, turn effective Gemini prompts into standardized playbooks. Store them in a shared Google Doc or internal wiki, grouped by use case: research, first-touch email, follow-up, call prep, proposal tailoring, and so on.

For each snippet, include: the prompt, a short explanation of when to use it, and 1–2 example outputs (sanitized). Encourage reps to add variations that work well in their territory or segment. Over time, this becomes a living library of sales-ready AI workflows that new team members can adopt quickly.

Example follow-up prompt snippet:

You are a sales email assistant.
Draft a second-touch follow-up email for this prospect.

Context:
- Original email: [PASTE]
- Prospect snapshot: [PASTE]
- No response yet after 5 business days.

Instructions:
- 70-110 words
- Reference one new, specific detail from their company (news, initiatives)
- Add one short customer outcome relevant to their context
- Offer 2 precise time slots next week for a call.

Expected outcome: faster onboarding, more consistent use of Gemini across the team, and measurable improvements in reply rates due to better, shared prompting practices.

Track Performance Metrics and Feed Results Back into Prompts

To make AI-driven prospect research a real growth lever, you need a feedback loop. Track key metrics: research time per contact, number of personalized touches per rep per day, reply and meeting-booked rates by template or prompt version, and average deal size for AI-enhanced outreach vs. control.

On a recurring basis (e.g. every month), review what worked: which hooks, structures or tones get the highest replies? Adjust your Gemini prompts accordingly. For example, if short, problem-focused emails outperform long case-study emails, bake that into the constraints you give Gemini. This is where Reruption’s engineering mindset is valuable: we treat prompts, templates and workflows as an evolving product, not a one-off exercise.

Expected outcomes when implemented well: 30–50% reduction in time spent on manual prospect research, 2–3x increase in personalized outbound volume per rep, and realistic 20–40% improvements in reply rates for targeted segments, depending on baseline quality and list health.

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Frequently Asked Questions

Gemini can scan public web results, company sites, news pages and professional profiles in seconds and turn them into a structured prospect snapshot. Instead of a rep spending 10–15 minutes per account on Google and LinkedIn, Gemini produces a concise summary: what the company does, recent initiatives, trigger events, and hypotheses on where your solution might fit.

Reps then use that snapshot directly in Gmail or Google Docs to generate personalized emails and call prep. It doesn’t remove the rep’s judgment, but it removes 70–90% of the manual information hunting that slows down outreach today.

You don’t need a full data science team to start. At minimum, you need: access to Gemini in Google Workspace, a sales or revenue operations person who understands your ICP and processes, and someone with basic prompt engineering skills (often a technically inclined marketer or sales ops specialist).

Reruption typically helps clients by designing the prospect snapshot structure, crafting and testing prompts, and wiring them into Gmail, Docs and Sheets. Over time, we enable internal champions to own and evolve these workflows, so your team can adjust prompts and templates without external support.

For a focused use case like automating manual prospect research, you can see tangible time savings within a few weeks. A typical timeline looks like this: 1–2 weeks to define the snapshot structure and initial prompts, 2–4 weeks of pilot with a small rep group, and another 2–4 weeks to refine prompts based on reply data and user feedback.

In many organizations, reps report immediate time reductions after the first training session, because Gemini can already produce usable research summaries and draft personalized emails. More advanced optimizations (like consistent uplift in reply rates) emerge once you iterate on prompts and templates based on real performance data.

The direct cost of Gemini is typically a workspace or API-related subscription, which is modest compared to sales headcount costs. ROI comes from three main levers: reduced research time per contact, higher outreach volume per rep, and improved response and meeting-booked rates because outreach is more relevant.

As a reference point, if a rep saves even 30 minutes per day on prospect research and redirects that time into additional high-quality touches, the productivity gain compounds quickly across a team. Reruption helps quantify this during pilots by measuring baseline metrics and comparing them to AI-assisted workflows, so the business case is grounded in your actual numbers, not generic benchmarks.

Reruption supports organizations end-to-end, from idea to working solution. With our AI PoC offering (9,900€), we can rapidly validate whether a Gemini-based prospect research and personalization workflow works with your data, segments and tools. You get a functioning prototype, performance metrics, and a concrete roadmap for rollout.

Beyond the PoC, our Co-Preneur approach means we embed alongside your team: defining the prospect snapshot, designing prompts, integrating Gemini into Google Workspace and your CRM, and training reps to use the system effectively. We don’t stop at slides; we ship real workflows that your sales organization can run every day and evolve over time.

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