The Challenge: Inefficient Audience Targeting

Most marketing teams know they are wasting money on the wrong people, but lack the time and tools to fix it. Audience targeting is still driven by coarse segments ("lookalikes", "remarketing", "interest bundles") and intuition. As a result, campaigns reach large groups where only a small fraction is truly ready to buy, and the rest consume budget without contributing to revenue.

Traditional approaches to audience definition no longer keep up with the complexity of modern digital advertising. Manually slicing CRM exports, building static personas, and running occasional A/B tests simply cannot handle the volume of signals coming from multiple ad platforms, analytics tools, and customer touchpoints. Even sophisticated marketers end up maintaining parallel audience logics in Meta Ads, Google Ads, LinkedIn, and programmatic platforms, leading to inconsistencies and unscalable targeting strategies.

The business impact is significant: higher customer acquisition costs, lower ROAS, and missed opportunities in under-served high-value niches. Budget leaks into segments with low intent or poor fit, while promising micro-segments remain undiscovered. Over time, competitors who use advanced audience modeling outbid you on the best users, while you are left paying more for lower quality traffic. Internally, teams spend hours every week on manual segmentation work that could be better invested in strategy and creative testing.

This challenge is real, but it is also solvable. With the right use of AI for audience targeting, you can turn scattered data into precise, testable segments and dynamic messaging. At Reruption, we have seen how AI-first ways of working can replace manual guesswork in marketing operations. In the rest of this article, you will find practical guidance on how to use Claude to make your targeting sharper, your campaigns more efficient, and your team free to focus on strategy instead of spreadsheets.

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Our Assessment

A strategic assessment of the challenge and high-level tips how to tackle it.

From Reruption's experience building AI-first marketing workflows, the real leverage does not come from one more dashboard, but from using models like Claude to systematically mine existing audience, survey, and performance data for patterns humans would miss. Our engineering teams have implemented similar analysis pipelines in other domains, giving us a clear view on what is realistic when you apply Claude to inefficient audience targeting and how to integrate it into existing media operations without disrupting your day-to-day campaigns.

Think in Systems, Not One-Off Audience Experiments

Many teams start by asking Claude for new "audience ideas" and stop there. Strategically, it is more powerful to design a repeatable audience optimization system: a process where Claude continuously ingests new performance data, aggregates learnings across channels, and suggests updated segments and hypotheses on a regular cadence.

This means defining, upfront, which data Claude should see (campaign structures, audience definitions, CRM attributes, survey answers), how often it should be refreshed, and how its recommendations will be reviewed and translated into platform changes. Treat Claude as an analysis engine embedded in your media cycle, not as a sporadic brainstorming tool.

Align Targeting Strategy With Business Economics

Before pushing Claude to find ever finer micro-segments, clarify the economic boundaries of your acquisition strategy. Which customer types drive margin, retention, and strategic value? What CAC thresholds are acceptable by segment? Claude is especially effective when it can evaluate audience performance against clear commercial constraints.

Provide Claude with your CLV models, margin profiles, and target CAC/ROAS benchmarks per product or region. Ask it to classify audiences not just by similarity, but by economic value. This strategic framing prevents over-optimization on cheap clicks and keeps the focus on audiences that support the business model.

Prepare Your Team for an AI-Augmented Targeting Workflow

Using Claude for audience segmentation fundamentally changes how planners, performance marketers, and analysts collaborate. Instead of each media manager owning their own black-box segmentation per channel, Claude can become a shared intelligence layer that standardizes how audiences are defined and evaluated.

Invest in alignment: define who owns prompt design, who validates Claude’s findings, and how decisions are documented. Upskill key team members so they can critically question Claude’s outputs, spot overfitting, and integrate domain knowledge (e.g., seasonality, brand constraints) that the raw data may not capture. The goal is not to replace media expertise but to amplify it.

Manage Data Quality and Privacy From Day One

The quality of Claude’s audience insights depends heavily on the quality and compliance of your input data. Strategically, you need a clear stance on which data sources are in scope (ad platform reports, analytics events, CRM, survey tools) and how personally identifiable information (PII) is handled.

Work with your legal and data protection teams to define safe data representations (e.g., aggregated or anonymized attributes rather than raw PII) that Claude can process. Set guardrails so Claude never becomes an uncontrolled repository of sensitive data. This preserves trust with stakeholders and avoids rework later when scaling AI-driven audience targeting across markets.

Start With a Narrow, Valuable Use Case and Expand

Instead of trying to "AI-ify" all targeting at once, select one high-impact scope where inefficient targeting is clearly measurable: for example, prospecting campaigns for a key product in one region. Define what success looks like (e.g., 15–25% improvement in ROAS, reduction in CPAs for cold traffic) and use Claude to redesign the audience structure and messaging there first.

This focused pilot creates evidence for what works in your context and exposes integration challenges early. Once you have a working playbook, you can gradually extend Claude’s role to retargeting, cross-sell campaigns, new markets, or additional channels. This staged approach matches Reruption’s Co-Preneur mindset: deliver something real fast, then scale from results rather than from PowerPoint.

Used thoughtfully, Claude can turn inefficient audience targeting into a structured, data-driven process that continuously refines who you reach and how you speak to them. The key is to embed it into your existing marketing system with clear economics, governance, and workflows rather than treating it as a one-off experiment. Reruption combines deep engineering with hands-on marketing experience to design and implement these Claude-powered targeting loops; if you want to explore what this could look like for your campaigns, we are happy to discuss a concrete, ROI-focused path forward.

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Real-World Case Studies

From Banking to EdTech: Learn how companies successfully use Claude.

Commonwealth Bank of Australia (CBA)

Banking

As Australia's largest bank, CBA faced escalating scam and fraud threats, with customers suffering significant financial losses. Scammers exploited rapid digital payments like PayID, where mismatched payee names led to irreversible transfers. Traditional detection lagged behind sophisticated attacks, resulting in high customer harm and regulatory pressure. Simultaneously, contact centers were overwhelmed, handling millions of inquiries on fraud alerts and transactions. This led to long wait times, increased operational costs, and strained resources. CBA needed proactive, scalable AI to intervene in real-time while reducing reliance on human agents.

Lösung

CBA deployed a hybrid AI stack blending machine learning for anomaly detection and generative AI for personalized warnings. NameCheck verifies payee names against PayID in real-time, alerting users to mismatches. CallerCheck authenticates inbound calls, blocking impersonation scams. Partnering with H2O.ai, CBA implemented GenAI-driven predictive models for scam intelligence. An AI virtual assistant in the CommBank app handles routine queries, generates natural responses, and escalates complex issues. Integration with Apate.ai provides near real-time scam intel, enhancing proactive blocking across channels.

Ergebnisse

  • 70% reduction in scam losses
  • 50% cut in customer fraud losses by 2024
  • 30% drop in fraud cases via proactive warnings
  • 40% reduction in contact center wait times
  • 95%+ accuracy in NameCheck payee matching
Read case study →

Upstart

Banking

Traditional credit scoring relies heavily on FICO scores, which evaluate only a narrow set of factors like payment history and debt utilization, often rejecting creditworthy borrowers with thin credit files, non-traditional employment, or education histories that signal repayment ability. This results in up to 50% of potential applicants being denied despite low default risk, limiting lenders' ability to expand portfolios safely . Fintech lenders and banks faced the dual challenge of regulatory compliance under fair lending laws while seeking growth. Legacy models struggled with inaccurate risk prediction amid economic shifts, leading to higher defaults or conservative lending that missed opportunities in underserved markets . Upstart recognized that incorporating alternative data could unlock lending to millions previously excluded.

Lösung

Upstart developed an AI-powered lending platform using machine learning models that analyze over 1,600 variables, including education, job history, and bank transaction data, far beyond FICO's 20-30 inputs. Their gradient boosting algorithms predict default probability with higher precision, enabling safer approvals . The platform integrates via API with partner banks and credit unions, providing real-time decisions and fully automated underwriting for most loans. This shift from rule-based to data-driven scoring ensures fairness through explainable AI techniques like feature importance analysis . Implementation involved training models on billions of repayment events, continuously retraining to adapt to new data patterns .

Ergebnisse

  • 44% more loans approved vs. traditional models
  • 36% lower average interest rates for borrowers
  • 80% of loans fully automated
  • 73% fewer losses at equivalent approval rates
  • Adopted by 500+ banks and credit unions by 2024
  • 157% increase in approvals at same risk level
Read case study →

Ford Motor Company

Manufacturing

In Ford's automotive manufacturing plants, vehicle body sanding and painting represented a major bottleneck. These labor-intensive tasks required workers to manually sand car bodies, a process prone to inconsistencies, fatigue, and ergonomic injuries due to repetitive motions over hours . Traditional robotic systems struggled with the variability in body panels, curvatures, and material differences, limiting full automation in legacy 'brownfield' facilities . Additionally, achieving consistent surface quality for painting was critical, as defects could lead to rework, delays, and increased costs. With rising demand for electric vehicles (EVs) and production scaling, Ford needed to modernize without massive CapEx or disrupting ongoing operations, while prioritizing workforce safety and upskilling . The challenge was to integrate scalable automation that collaborated with humans seamlessly.

Lösung

Ford addressed this by deploying AI-guided collaborative robots (cobots) equipped with machine vision and automation algorithms. In the body shop, six cobots use cameras and AI to scan car bodies in real-time, detecting surfaces, defects, and contours with high precision . These systems employ computer vision models for 3D mapping and path planning, allowing cobots to adapt dynamically without reprogramming . The solution emphasized a workforce-first brownfield strategy, starting with pilot deployments in Michigan plants. Cobots handle sanding autonomously while humans oversee quality, reducing injury risks. Partnerships with robotics firms and in-house AI development enabled low-code inspection tools for easy scaling .

Ergebnisse

  • Sanding time: 35 seconds per full car body (vs. hours manually)
  • Productivity boost: 4x faster assembly processes
  • Injury reduction: 70% fewer ergonomic strains in cobot zones
  • Consistency improvement: 95% defect-free surfaces post-sanding
  • Deployment scale: 6 cobots operational, expanding to 50+ units
  • ROI timeline: Payback in 12-18 months per plant
Read case study →

Associated Press (AP)

News Media

In the mid-2010s, the Associated Press (AP) faced significant constraints in its business newsroom due to limited manual resources. With only a handful of journalists dedicated to earnings coverage, AP could produce just around 300 quarterly earnings reports per quarter, primarily focusing on major S&P 500 companies. This manual process was labor-intensive: reporters had to extract data from financial filings, analyze key metrics like revenue, profits, and growth rates, and craft concise narratives under tight deadlines. As the number of publicly traded companies grew, AP struggled to cover smaller firms, leaving vast amounts of market-relevant information unreported. This limitation not only reduced AP's comprehensive market coverage but also tied up journalists on rote tasks, preventing them from pursuing investigative stories or deeper analysis. The pressure of quarterly earnings seasons amplified these issues, with deadlines coinciding across thousands of companies, making scalable reporting impossible without innovation.

Lösung

To address this, AP partnered with Automated Insights in 2014, implementing their Wordsmith NLG platform. Wordsmith uses templated algorithms to transform structured financial data—such as earnings per share, revenue figures, and year-over-year changes—into readable, journalistic prose. Reporters input verified data from sources like Zacks Investment Research, and the AI generates draft stories in seconds, which humans then lightly edit for accuracy and style. The solution involved creating custom NLG templates tailored to AP's style, ensuring stories sounded human-written while adhering to journalistic standards. This hybrid approach—AI for volume, humans for oversight—overcame quality concerns. By 2015, AP announced it would automate the majority of U.S. corporate earnings stories, scaling coverage dramatically without proportional staff increases.

Ergebnisse

  • 14x increase in quarterly earnings stories: 300 to 4,200
  • Coverage expanded to 4,000+ U.S. public companies per quarter
  • Equivalent to freeing time of 20 full-time reporters
  • Stories published in seconds vs. hours manually
  • Zero reported errors in automated stories post-implementation
  • Sustained use expanded to sports, weather, and lottery reports
Read case study →

Amazon

Retail

In the vast e-commerce landscape, online shoppers face significant hurdles in product discovery and decision-making. With millions of products available, customers often struggle to find items matching their specific needs, compare options, or get quick answers to nuanced questions about features, compatibility, and usage. Traditional search bars and static listings fall short, leading to shopping cart abandonment rates as high as 70% industry-wide and prolonged decision times that frustrate users. Amazon, serving over 300 million active customers, encountered amplified challenges during peak events like Prime Day, where query volumes spiked dramatically. Shoppers demanded personalized, conversational assistance akin to in-store help, but scaling human support was impossible. Issues included handling complex, multi-turn queries, integrating real-time inventory and pricing data, and ensuring recommendations complied with safety and accuracy standards amid a $500B+ catalog.

Lösung

Amazon developed Rufus, a generative AI-powered conversational shopping assistant embedded in the Amazon Shopping app and desktop. Rufus leverages a custom-built large language model (LLM) fine-tuned on Amazon's product catalog, customer reviews, and web data, enabling natural, multi-turn conversations to answer questions, compare products, and provide tailored recommendations. Powered by Amazon Bedrock for scalability and AWS Trainium/Inferentia chips for efficient inference, Rufus scales to millions of sessions without latency issues. It incorporates agentic capabilities for tasks like cart addition, price tracking, and deal hunting, overcoming prior limitations in personalization by accessing user history and preferences securely. Implementation involved iterative testing, starting with beta in February 2024, expanding to all US users by September, and global rollouts, addressing hallucination risks through grounding techniques and human-in-loop safeguards.

Ergebnisse

  • 60% higher purchase completion rate for Rufus users
  • $10B projected additional sales from Rufus
  • 250M+ customers used Rufus in 2025
  • Monthly active users up 140% YoY
  • Interactions surged 210% YoY
  • Black Friday sales sessions +100% with Rufus
  • 149% jump in Rufus users recently
Read case study →

Best Practices

Successful implementations follow proven patterns. Have a look at our tactical advice to get started.

Aggregate Cross-Channel Audience Data for Claude

Start by building a consistent view of your existing audiences and their performance. Export data from your main ad platforms (e.g., Meta, Google, LinkedIn), analytics tools, and CRM. At minimum, include audience or ad set names, targeting criteria, spend, impressions, clicks, conversions, and revenue or lead value.

Clean the data so Claude can work with it: add columns that describe the audience in plain language (e.g., "lookalike purchasers 2% in DE", "remarketing 30 days all visitors"), standardize naming conventions, and anonymize any PII. Then paste representative slices into Claude or connect via API tools if available.

Example prompt to structure performance data:
You are a marketing data analyst.

I will provide tables with campaign, ad set/audience, targeting description,
spend, impressions, clicks, conversions, and revenue.

1) Normalize different audience names into consistent categories
   (e.g., cold interest, lookalike, remarketing, CRM list, etc.).
2) Calculate CTR, CVR, CPC, CPA, and ROAS per audience type.
3) Highlight which audience categories underperform and which outperform,
   across all channels.
4) Suggest 5-10 hypotheses for why some audience types perform better,
   and what additional audience splits we should test.

Return your output as a clear, structured explanation I can discuss with
my performance team.

Expected outcome: a unified, channel-agnostic view of which audience types work and where you are overspending, ready for deeper segmentation work.

Use Claude to Discover Under-Served Micro-Segments

Once you have consolidated performance data, use Claude to identify patterns that hint at under-served segments. Feed it a mix of high-performing and low-performing audiences along with any qualitative data you have: survey responses, call notes, NPS comments, or interview transcripts.

Ask Claude to correlate language in this qualitative data with performance patterns in your audiences. It can surface emerging micro-segments (e.g., specific industries, use cases, life stages) that your current targeting does not address explicitly.

Example prompt to find micro-segments:
You are a senior performance marketer.

Here are two inputs:
1) A table with audience definitions and performance metrics.
2) A set of anonymized survey responses from recent converters.

Tasks:
- Group survey responses into 5-10 themes (problems, use cases,
  motivations, demographics, firmographics).
- Compare these themes with our existing audiences.
- Identify 5-8 potential micro-segments that are not explicitly targeted
  today but are likely to respond well.
- For each micro-segment, describe:
  - Who they are
  - What pain or motivation they have
  - Which targeting options (interests, job titles, keywords, lookalikes,
    first-party data) we could use to reach them.

Expected outcome: a prioritized list of micro-segments backed by both quantitative and qualitative signals that your team can turn into new ad sets or ad groups.

Co-Design Granular Audience Structures for Ad Platforms

Claude is particularly useful for translating strategy into concrete, granular audience structures tailored to each platform. Provide your constraints (budget, minimum audience size, geo, funnel stage) and ask it to propose how to break down campaigns and ad sets to isolate key hypotheses.

Combine platform best practices with Claude’s structural suggestions. For example, ask it to design a Meta campaign with distinct ad sets for each micro-segment, ensuring enough budget per ad set and minimal overlap, or a Google Ads account structure aligning query themes with audience lists.

Example prompt to design audience structures:
You are an expert in Meta and Google Ads.

Goal: Reduce inefficient audience targeting and increase ROAS for our
prospecting campaigns in Germany.

Input:
- Budget: 40,000 EUR/month
- Product: B2B SaaS, ACV ~15,000 EUR
- Current audiences: [paste simplified list]
- New micro-segments: [paste from previous Claude output]

Tasks:
- Propose an ideal campaign & ad set structure for Meta, specifying
  targeting, budget allocation, and overlap considerations.
- Propose an ideal campaign & ad group structure for Google Ads, including
  audience lists and keyword themes per segment.
- For each segment, recommend which platform should get priority and why.

Expected outcome: concrete, platform-ready audience blueprints that your media buyers can implement and test within days.

Generate Segment-Specific Messaging and Creatives Briefs

Improved targeting only pays off if your messaging resonates with each segment. Use Claude to turn micro-segment definitions into actionable creative and copy briefs: pain points, benefits, objections, tone of voice, and proof points per audience.

Feed Claude your brand guidelines and high-performing ads, then ask it to adapt the language to each segment. You can have it generate hooks, headlines, primary text, and value propositions tailored to the motivations surfaced earlier, while you keep final editorial control.

Example prompt for segment-specific messaging:
You are a senior copywriter for performance marketing.

Brand guidelines: [paste relevant parts]
Segment description: [paste micro-segment from earlier step]
Objective: Drive demo requests from cold audiences.

Tasks:
- Summarize this segment's top 3 pains and top 3 desired outcomes.
- Create 5 ad hooks, 5 primary texts (max 110 characters), and 5
  longer body copies (max 250 characters) tailored to this segment.
- Suggest 3 visual concepts for static creatives and 2 storyboard ideas
  for short video ads.

Expected outcome: a library of segment-specific messaging assets that can be tested quickly in your newly structured campaigns.

Implement a Recurring Claude-Powered Audience Review Ritual

To keep audience targeting efficient over time, establish a recurring review ritual where Claude analyzes fresh performance data and recommends adjustments. For example, run a bi-weekly or monthly session in which you export updated data, rerun your analysis prompts, and review Claude’s suggestions in a 30–60 minute meeting with your performance team.

Over time, refine your prompts so Claude produces increasingly actionable, concise dashboards and recommendations that match your team’s vocabulary and KPIs. Document which suggestions you accept or reject to help Claude learn what works in your specific market.

Example prompt for recurring reviews:
You are our virtual performance marketing lead.

Here is the latest 30-day performance data for our campaigns
(we ran the new audience structure starting on [date]):
[paste updated table]

Compare to the previous 30 days and:
- Highlight which new micro-segments improved ROAS vs. old audiences.
- Flag any segments that are spending but not meeting CPA/ROAS targets.
- Recommend concrete actions: scale, pause, or refine each segment.
- Suggest 3 new audience or messaging tests based on patterns you see.

Expected outcome: a light-weight but disciplined optimization loop that steadily improves ROAS and reduces wasted spend as Claude and your team learn together.

Track a Focused Set of KPIs for AI-Driven Targeting

To prove that Claude-based audience optimization is working, focus on a small set of metrics. At the segment level, track CPA, ROAS, and conversion rate; at the portfolio level, monitor share of spend on high-performing segments vs. broad or underperforming ones. Use Claude to help you create simple reports and visual summaries that tie audience changes to business results.

Expected outcomes for a well-implemented setup are typically realistic improvements such as 10–25% reduction in CPA on prospecting, 10–20% improvement in ROAS for targeted campaigns, and a noticeable shift of budget (e.g., 20–40%) from broad, inefficient audiences into validated high-value segments within 8–12 weeks. Exact numbers will depend on your starting point, but with disciplined execution, Claude can materially improve how every euro of media budget is allocated.

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Frequently Asked Questions

Claude helps by processing large volumes of performance, audience, and customer data that are usually scattered across tools. It can normalize audience names across channels, calculate segment-level ROAS and CPA, and highlight which audiences consistently underperform. By combining this with survey responses or CRM notes, Claude can discover under-served micro-segments and suggest more granular ways to structure your targeting.

Instead of relying on manual spreadsheet work and intuition, your team gets concrete recommendations on which segments to scale, which to pause, and which new audience hypotheses to test, including draft messaging tailored to each segment.

You do not need a full data science team to benefit from Claude, but you do need three things: access to your campaign and audience data, at least one performance marketer who understands your ad platforms well, and someone comfortable crafting and iterating prompts. Technical integration can start simple (copy–paste exports) and evolve to more automated setups over time.

In practice, we see the best results when one person owns the Claude workflow (data preparation and prompt design) and collaborates closely with the media buyers who implement the recommended audience structures and tests in platforms like Meta and Google Ads.

For most advertisers with existing campaigns and sufficient volume, you can see the first actionable insights from Claude within a few days, as soon as you have exported and cleaned your historical data. Implementing new audience structures and segment-specific messaging usually takes 1–3 weeks, depending on how complex your account is and how fast you can move creatives through approval.

Measurable improvements in CPA and ROAS typically become visible within one to two optimization cycles (around 4–8 weeks), as your team tests and scales the best-performing segments. Full stabilization of a new, AI-augmented targeting model often happens over 2–3 months.

The direct cost of using Claude for audience targeting optimization is mainly usage-based (API or seat costs) and relatively small compared to your media budget. The more relevant question is whether Claude can shift enough spend from inefficient audiences into high-performing segments to justify the effort.

In many setups, achieving even a 10–15% reduction in CPA on cold traffic or a 10–20% improvement in ROAS on key campaigns pays back the investment quickly. Because Claude also reduces manual analysis time, you reclaim hours each week that can be reinvested into creative testing and strategic work, further improving your overall marketing efficiency.

Reruption supports you end-to-end, from idea to working solution. With our AI PoC offering (9,900€), we validate in a few weeks whether Claude can materially improve your audience targeting using your real data: we scope the use case, build a lean prototype workflow, test performance, and outline a production roadmap.

Beyond the PoC, our Co-Preneur approach means we embed with your marketing and tech teams, help design the right data flows, engineer Claude-based analysis and reporting, and co-own the first optimization cycles until results are proven. We do not stop at slides; we stay until a Claude-powered targeting system is live in your campaigns and your team is confident running it.

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