The Challenge: Cross-Channel Performance Blindness

Marketing leaders invest heavily in search, social, display, and video — yet still lack a clear, unified view of what truly drives conversions. Data lives in silos, each platform reports its own version of success, and stitching everything together in spreadsheets or BI tools rarely delivers the full picture. The result is cross-channel performance blindness: you see parts of the story, but not the complete path customers take from first touch to revenue.

Traditional approaches rely on manual reporting, last-click attribution, and channel-specific dashboards. These methods were acceptable when media mixes were simpler and update cycles were weekly, not hourly. Today, with multi-touch journeys, dynamic creative, and budget decisions happening in near real time, static reports and one-size-fits-all attribution models simply cannot keep up. They miss interaction effects between channels, ignore creative-level signals, and make it hard to ask more nuanced questions like “Which combination of audience and format actually moves the needle?”

The business impact is significant. Without a trusted cross-channel view, budgets stay stuck in familiar channels instead of being reallocated to the true ROAS drivers. Underperforming campaigns survive longer than they should, while high-impact audiences, keywords, or placements are discovered late — or not at all. Acquisition costs creep up, experimentation slows down because analysis takes too long, and competitors who can see and act on cross-channel insights faster begin to outbid and outlearn you.

The good news: this problem is real, but it is solvable. With the right data foundation and modern AI like Gemini integrated into Google Marketing Platform and BigQuery, you can move from fragmented reports to a living, conversational view of performance across Search, YouTube, and Display. At Reruption, we’ve seen how AI-driven analytics can cut through complexity in other data-heavy domains, and the same principles apply here. In the rest of this guide, you’ll find concrete steps to use Gemini to eliminate cross-channel performance blindness and turn your media data into a strategic advantage.

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Our Assessment

A strategic assessment of the challenge and high-level tips how to tackle it.

From Reruption’s perspective, the real opportunity is not just to bolt Gemini onto existing reports, but to redesign how your marketing team asks questions of cross-channel data. By connecting Gemini to Google Marketing Platform (GMP) and BigQuery, you can move beyond static dashboards and use natural language to explore which campaigns, audiences, and creatives truly drive performance across Search, YouTube, and Display. Our hands-on experience building AI-first analytics and decision tools shows that the combination of a solid data model plus a conversational AI layer can radically shorten the path from question to decision.

Anchor Gemini in a Clear Cross-Channel Measurement Strategy

Before you introduce Gemini into your marketing analytics stack, you need a clear point of view on what “success” looks like across channels. Decide on primary conversion events, supporting micro-conversions, and the attribution logic you trust (e.g. data-driven attribution in Google Ads combined with modeled conversions in Google Analytics 4). Without this strategic baseline, Gemini will surface patterns, but your team won’t know which ones truly matter.

Define a minimal set of cross-channel KPIs — for example, blended CAC, incremental conversions, and cross-channel ROAS — and document how they are calculated in BigQuery. This gives Gemini a stable, business-aligned frame of reference. You’re not asking the model to invent success metrics; you’re asking it to analyse and explain performance using metrics that leadership has already agreed on.

Treat Gemini as a Co-Analyst, Not an Auto-Pilot

The most effective teams position Gemini as a co-analyst for marketing, not as an autonomous decision-maker. Strategically, this means shifting your mindset from “Gemini will optimise my campaigns” to “Gemini will help my team discover and validate better optimisation hypotheses faster.” This keeps human judgment and brand context in the loop, while still exploiting the model’s ability to scan millions of rows of cross-channel data.

Encourage performance marketers and analysts to use Gemini in structured workflows: weekly deep dives, pre- and post-campaign reviews, and budget reallocation sessions. Ask for explanations (“why is this audience underperforming on YouTube but not on Search?”) and counterfactuals (“what happens to blended ROAS if I move 10% spend from Display to Search?”) rather than blindly accepting recommendations.

Prepare Your Data Foundation Before Scaling AI Analysis

Strategically, Gemini is only as good as the cross-channel data you feed it. If campaigns are inconsistently named, UTM parameters are messy, or key conversion events are not reliably tracked, the model will either miss insights or surface misleading correlations. Before scaling Gemini usage, invest in a lightweight but robust data model in BigQuery that normalises campaign names, channels, devices, and audience definitions.

This does not require a multi-year data lake project. A focused effort to standardise core tables (impressions, clicks, costs, conversions) across Search, YouTube, and Display can be done in weeks. From there, Gemini can reliably answer higher-order questions about channel mix, creative performance, and audience overlap, because the underlying schema is coherent.

Align Marketing, Data, and Finance Around Shared Views of ROAS

Cross-channel optimisation often fails not for technical reasons, but because stakeholders disagree on how to interpret ROAS. Finance may care about margin and payback period, while marketers focus on volume and CPA. Before embedding Gemini into decision-making, bring marketing, data, and finance teams together to define shared thresholds: what is an acceptable blended CAC? How do we value assisted conversions? What time-to-conversion window do we care about?

Once you have this alignment, configure Gemini prompts and views to reflect these shared definitions. For example, when asking Gemini for “best-performing channels”, clarify whether you mean short-term ROAS, lifetime value, or share of incremental conversions. This reduces friction later when AI-generated insights challenge existing budget allocations.

Manage Risk with Guardrails and Incremental Budget Shifts

Even with strong data and alignment, there is strategic risk in letting any system drive large budget swings. Instead of using Gemini to instantly overhaul your media plan, use it to identify high-confidence opportunities for incremental budget tests. For instance, start with 5–10% reallocation experiments informed by Gemini’s insights, and track impact on blended metrics over a few weeks.

Set explicit guardrails: maximum daily budget shifts per channel, minimum data volume before acting on a recommendation, and clear stop-loss criteria when a test underperforms. This risk-managed approach lets your team build trust in AI-powered cross-channel optimisation over time, instead of betting the entire budget on the first set of insights.

Used thoughtfully, Gemini with Google Marketing Platform and BigQuery can turn cross-channel performance blindness into a continuously updated, conversational view of what truly drives ROAS. The key is to combine a disciplined measurement strategy, a solid data foundation, and a co-analyst mindset so that Gemini amplifies your team’s strengths instead of replacing them. At Reruption, we specialise in building exactly these AI-first analytics workflows inside organisations — from rapid PoC to production-ready decision tools — and we’re happy to explore how Gemini could reshape your marketing performance reviews and budget decisions.

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Real-World Case Studies

From Banking to Human Resources: Learn how companies successfully use Gemini.

Commonwealth Bank of Australia (CBA)

Banking

As Australia's largest bank, CBA faced escalating scam and fraud threats, with customers suffering significant financial losses. Scammers exploited rapid digital payments like PayID, where mismatched payee names led to irreversible transfers. Traditional detection lagged behind sophisticated attacks, resulting in high customer harm and regulatory pressure. Simultaneously, contact centers were overwhelmed, handling millions of inquiries on fraud alerts and transactions. This led to long wait times, increased operational costs, and strained resources. CBA needed proactive, scalable AI to intervene in real-time while reducing reliance on human agents.

Lösung

CBA deployed a hybrid AI stack blending machine learning for anomaly detection and generative AI for personalized warnings. NameCheck verifies payee names against PayID in real-time, alerting users to mismatches. CallerCheck authenticates inbound calls, blocking impersonation scams. Partnering with H2O.ai, CBA implemented GenAI-driven predictive models for scam intelligence. An AI virtual assistant in the CommBank app handles routine queries, generates natural responses, and escalates complex issues. Integration with Apate.ai provides near real-time scam intel, enhancing proactive blocking across channels.

Ergebnisse

  • 70% reduction in scam losses
  • 50% cut in customer fraud losses by 2024
  • 30% drop in fraud cases via proactive warnings
  • 40% reduction in contact center wait times
  • 95%+ accuracy in NameCheck payee matching
Read case study →

Ooredoo (Qatar)

Telecommunications

Ooredoo Qatar, Qatar's leading telecom operator, grappled with the inefficiencies of manual Radio Access Network (RAN) optimization and troubleshooting. As 5G rollout accelerated, traditional methods proved time-consuming and unscalable , struggling to handle surging data demands, ensure seamless connectivity, and maintain high-quality user experiences amid complex network dynamics . Performance issues like dropped calls, variable data speeds, and suboptimal resource allocation required constant human intervention, driving up operating expenses (OpEx) and delaying resolutions. With Qatar's National Digital Transformation agenda pushing for advanced 5G capabilities, Ooredoo needed a proactive, intelligent approach to RAN management without compromising network reliability .

Lösung

Ooredoo partnered with Ericsson to deploy cloud-native Ericsson Cognitive Software on Microsoft Azure, featuring a digital twin of the RAN combined with deep reinforcement learning (DRL) for AI-driven optimization . This solution creates a virtual network replica to simulate scenarios, analyze vast RAN data in real-time, and generate proactive tuning recommendations . The Ericsson Performance Optimizers suite was trialed in 2022, evolving into full deployment by 2023, enabling automated issue resolution and performance enhancements while integrating seamlessly with Ooredoo's 5G infrastructure . Recent expansions include energy-saving PoCs, further leveraging AI for sustainable operations .

Ergebnisse

  • 15% reduction in radio power consumption (Energy Saver PoC)
  • Proactive RAN optimization reducing troubleshooting time
  • Maintained high user experience during power savings
  • Reduced operating expenses via automated resolutions
  • Enhanced 5G subscriber experience with seamless connectivity
  • 10% spectral efficiency gains (Ericsson AI RAN benchmarks)
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Maersk

Shipping

In the demanding world of maritime logistics, Maersk, the world's largest container shipping company, faced significant challenges from unexpected ship engine failures. These failures, often due to wear on critical components like two-stroke diesel engines under constant high-load operations, led to costly delays, emergency repairs, and multimillion-dollar losses in downtime. With a fleet of over 700 vessels traversing global routes, even a single failure could disrupt supply chains, increase fuel inefficiency, and elevate emissions . Suboptimal ship operations compounded the issue. Traditional fixed-speed routing ignored real-time factors like weather, currents, and engine health, resulting in excessive fuel consumption—which accounts for up to 50% of operating costs—and higher CO2 emissions. Delays from breakdowns averaged days per incident, amplifying logistical bottlenecks in an industry where reliability is paramount .

Lösung

Maersk tackled these issues with machine learning (ML) for predictive maintenance and optimization. By analyzing vast datasets from engine sensors, AIS (Automatic Identification System), and meteorological data, ML models predict failures days or weeks in advance, enabling proactive interventions. This integrates with route and speed optimization algorithms that dynamically adjust voyages for fuel efficiency . Implementation involved partnering with tech leaders like Wärtsilä for fleet solutions and internal digital transformation, using MLOps for scalable deployment across the fleet. AI dashboards provide real-time insights to crews and shore teams, shifting from reactive to predictive operations .

Ergebnisse

  • Fuel consumption reduced by 5-10% through AI route optimization
  • Unplanned engine downtime cut by 20-30%
  • Maintenance costs lowered by 15-25%
  • Operational efficiency improved by 10-15%
  • CO2 emissions decreased by up to 8%
  • Predictive accuracy for failures: 85-95%
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Morgan Stanley

Banking

Financial advisors at Morgan Stanley struggled with rapid access to the firm's extensive proprietary research database, comprising over 350,000 documents spanning decades of institutional knowledge. Manual searches through this vast repository were time-intensive, often taking 30 minutes or more per query, hindering advisors' ability to deliver timely, personalized advice during client interactions . This bottleneck limited scalability in wealth management, where high-net-worth clients demand immediate, data-driven insights amid volatile markets. Additionally, the sheer volume of unstructured data—40 million words of research reports—made it challenging to synthesize relevant information quickly, risking suboptimal recommendations and reduced client satisfaction. Advisors needed a solution to democratize access to this 'goldmine' of intelligence without extensive training or technical expertise .

Lösung

Morgan Stanley partnered with OpenAI to develop AI @ Morgan Stanley Debrief, a GPT-4-powered generative AI chatbot tailored for wealth management advisors. The tool uses retrieval-augmented generation (RAG) to securely query the firm's proprietary research database, providing instant, context-aware responses grounded in verified sources . Implemented as a conversational assistant, Debrief allows advisors to ask natural-language questions like 'What are the risks of investing in AI stocks?' and receive synthesized answers with citations, eliminating manual digging. Rigorous AI evaluations and human oversight ensure accuracy, with custom fine-tuning to align with Morgan Stanley's institutional knowledge . This approach overcame data silos and enabled seamless integration into advisors' workflows.

Ergebnisse

  • 98% adoption rate among wealth management advisors
  • Access for nearly 50% of Morgan Stanley's total employees
  • Queries answered in seconds vs. 30+ minutes manually
  • Over 350,000 proprietary research documents indexed
  • 60% employee access at peers like JPMorgan for comparison
  • Significant productivity gains reported by CAO
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Citibank Hong Kong

Wealth Management

Citibank Hong Kong faced growing demand for advanced personal finance management tools accessible via mobile devices. Customers sought predictive insights into budgeting, investing, and financial tracking, but traditional apps lacked personalization and real-time interactivity. In a competitive retail banking landscape, especially in wealth management, clients expected seamless, proactive advice amid volatile markets and rising digital expectations in Asia. Key challenges included integrating vast customer data for accurate forecasts, ensuring conversational interfaces felt natural, and overcoming data privacy hurdles in Hong Kong's regulated environment. Early mobile tools showed low engagement, with users abandoning apps due to generic recommendations, highlighting the need for AI-driven personalization to retain high-net-worth individuals.

Lösung

Wealth 360 emerged as Citibank HK's AI-powered personal finance manager, embedded in the Citi Mobile app. It leverages predictive analytics to forecast spending patterns, investment returns, and portfolio risks, delivering personalized recommendations via a conversational interface like chatbots. Drawing from Citi's global AI expertise, it processes transaction data, market trends, and user behavior for tailored advice on budgeting and wealth growth. Implementation involved machine learning models for personalization and natural language processing (NLP) for intuitive chats, building on Citi's prior successes like Asia-Pacific chatbots and APIs. This solution addressed gaps by enabling proactive alerts and virtual consultations, enhancing customer experience without human intervention.

Ergebnisse

  • 30% increase in mobile app engagement metrics
  • 25% improvement in wealth management service retention
  • 40% faster response times via conversational AI
  • 85% customer satisfaction score for personalized insights
  • 18M+ API calls processed in similar Citi initiatives
  • 50% reduction in manual advisory queries
Read case study →

Best Practices

Successful implementations follow proven patterns. Have a look at our tactical advice to get started.

Connect Gemini to a Clean BigQuery Marketing View

The first tactical step is to create a unified marketing performance view in BigQuery that spans Search, YouTube, and Display. Use native connectors (e.g. Google Ads to BigQuery, Campaign Manager 360 exports, GA4 exports) to load raw data, then build a standardised table with common fields: date, channel, campaign, ad_group, creative_id, audience, device, impressions, clicks, cost, conversions, revenue.

Once this view is in place, expose it to Gemini through a secure connection. Define which tables and columns Gemini can access, and provide short descriptions for each field (e.g. “blended_roas: revenue divided by cost across all channels”). This metadata helps Gemini interpret queries correctly and respond with precise, business-relevant answers.

Use Natural-Language Queries to Diagnose Cross-Channel Gaps

With the data connection live, start using natural-language queries in Gemini to perform diagnostics you would typically do in spreadsheets or BI tools. Focus on questions that compare channels, formats, and audiences side by side, and ask Gemini to return both tables and narrative explanations.

Example Gemini prompts for cross-channel diagnostics:

"Using the cross_channel_performance table, compare blended ROAS, CAC, and
conversion rate for Search, YouTube, and Display over the last 30 days.
Highlight which channel is driving the most incremental conversions at the
lowest CAC."

"Identify campaigns where YouTube is driving a lot of assisted conversions
but few last-click conversions. What share of total conversions do these
assists represent, and how does that change our view of YouTube's value?"

"List the top 10 audience segments by cross-channel ROAS. For each segment,
show performance by channel and suggest where we should consider increasing
or decreasing budget."

Use these outputs in your weekly performance reviews. Save effective prompts as templates so the team can re-run them consistently and compare trends over time.

Drill Down to Creative- and Query-Level Insights

Once channel-level patterns are clear, use Gemini to zoom into creative performance and search query patterns across channels. Join creative IDs with metadata like headline, call to action, thumbnail type, or video length. In search, pull search term reports; in YouTube, include video engagement metrics; in Display, include placement categories.

Example Gemini prompts for creative and query analysis:

"From the creative_performance table, find ad creatives that underperform
on YouTube but overperform on Search in terms of ROAS. What common
characteristics do they have (e.g. messaging, offer, length)?"

"Analyse search queries and YouTube video topics that appear in
high-performing journeys. Group them into 5–7 themes and suggest
cross-channel content angles we should test."

Use these insights to refine your creative briefs and keyword strategies. For instance, if Gemini identifies that shorter, price-focused messages work on Search but not on YouTube, you can adjust your video storytelling while keeping the offer consistent.

Build Gemini-Assisted Budget Reallocation Routines

Turn Gemini into a practical tool for budget reallocation decisions by designing a simple, repeatable workflow for your performance team. Start with a weekly routine: export the latest cross-channel data into BigQuery, then ask Gemini to propose reallocation opportunities based on pre-defined constraints.

Example Gemini prompt for budget recommendations:

"Using the last 30 days of data in cross_channel_performance, propose a
reallocation of 10% of our total media budget across Search, YouTube, and
Display to maximise blended ROAS. Respect these rules:
- No channel budget changes by more than +/- 5% in one week
- Maintain at least 20% of budget on YouTube for upper-funnel reach
- Flag campaigns with low statistical confidence (low spend or few
  conversions) and treat them as 'do not move yet'.

Present the results as a table with 'from' and 'to' budgets per channel and
campaign, plus a short explanation of the expected impact."

Review these suggestions in your weekly optimisation meeting, apply them as controlled tests in Google Ads and other platforms, and log what you actually changed. Over time, you can refine the constraints based on your risk appetite and organisational experience.

Use Gemini to Generate Hypotheses for Cross-Channel Experiments

Beyond reporting, use Gemini to proactively suggest A/B tests and multi-channel experiments. Feed the model with your current media plan, target audiences, and business goals, then ask for specific experiments with clear hypotheses and success metrics.

Example Gemini prompt for experiment design:

"Based on our cross_channel_performance and creative_performance tables,
propose 5 cross-channel experiments to improve ROAS for our core 'SMB
buyers' audience. For each experiment, include:
- Hypothesis
- Target channels and formats
- Budget range
- Primary KPI (e.g. blended ROAS, incremental conversions)
- Minimum runtime before evaluation
- Risks or dependencies we should be aware of."

Turn the best ideas into experiments in Google Ads, YouTube, and Display & Video 360. Use Gemini again during and after the tests to interpret the results, focusing on incremental learnings rather than one-off wins.

Document and Share Gemini Playbooks with the Marketing Team

To make Gemini a durable part of your marketing operating model, create simple playbooks for common use cases: weekly performance review, pre-campaign planning, post-campaign analysis, and quarterly budget planning. Each playbook should include a short description, links to relevant BigQuery tables, and a set of tested prompts.

Host these playbooks in your internal wiki or enablement portal. Train the team to adapt prompts rather than starting from scratch each time. This reduces dependency on a few power users and makes AI-augmented analysis a normal part of how your marketing department operates.

When implemented in this way, teams typically see practical outcomes such as a 30–50% reduction in time spent on manual reporting, faster identification of underperforming spend across channels, and more confident budget reallocations that improve blended ROAS by a few percentage points over a quarter — realistic, sustainable gains rather than overnight miracles.

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Frequently Asked Questions

Gemini helps by sitting on top of your consolidated marketing data in BigQuery and Google Marketing Platform. Instead of manually stitching together exports from Search, YouTube, and Display, you ask Gemini questions in natural language: which channels drive the most profitable conversions, which audiences work best across formats, or where you’re overspending for low-quality traffic.

Because Gemini can analyse large datasets and return both tables and narrative explanations, it makes cross-channel patterns visible that are hard to see in isolated dashboards — for example, when YouTube assists conversions that Search closes, or when certain creatives perform very differently across placements.

You typically need three capabilities: data engineering to set up BigQuery and unify your marketing data, marketing analytics to define KPIs and attribution logic, and a basic understanding of Gemini and prompt design to interact with the model effectively. In many organisations, this means bringing performance marketing, BI, and IT/data teams together for a focused implementation.

Reruption usually starts with a narrow scope — for example, just Search + YouTube — and a single unified performance view in BigQuery. From there, we train your marketing team on practical Gemini prompts and workflows so they can run analyses themselves without depending on a data scientist for every question.

If your data connections to BigQuery are already in place, you can often see initial insights from Gemini-powered cross-channel analysis within a few weeks. The first phase is about setting up the data model and security, then validating that Gemini returns correct and useful answers to your core questions.

Meaningful business results — such as improved blended ROAS or reduced wasted spend — typically emerge over one to three optimisation cycles (e.g. 1–3 months), as you start to base budget reallocations and creative tests on Gemini’s insights, measure the impact, and refine your approach.

The main costs fall into three buckets: engineering effort to unify data in BigQuery, Gemini usage costs based on query volume, and enablement time to train your marketing team. Because Gemini queries are relatively lightweight compared to media spend, the technical running costs are typically small compared to your monthly ad budget.

On the ROI side, realistic gains come from reallocating underperforming budgets and identifying high-performing channels, audiences, or creatives faster. Many organisations can redirect 5–15% of spend that is clearly inefficient once they have a reliable cross-channel view, which often translates into a few percentage points of blended ROAS improvement over a quarter — a substantial impact at scale.

Reruption can support you end-to-end, from idea to working solution. We typically start with our AI PoC offering (9,900€) to prove that a Gemini-based cross-channel analytics use case actually works with your data and tools. In this phase, we define the scope, set up a minimal BigQuery model, connect Gemini, and demonstrate concrete analyses on your Search, YouTube, and Display campaigns.

Beyond the PoC, our Co-Preneur approach means we embed with your team like co-founders: we help design the data architecture, build reusable queries and prompts, integrate AI insights into your existing reporting and optimisation routines, and enable your marketers to use Gemini confidently. The goal is not a slide deck, but a live system that your organisation can run and evolve on its own.

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