The Challenge: Cross-Channel Performance Blindness

Marketing teams run campaigns across search, social, display, and video – but the data sits in silos. Each platform offers its own dashboards, metrics, and attribution models. The result is cross-channel performance blindness: you see how each channel performs in isolation, but not how they work together to drive revenue or where your next euro of spend should actually go.

Traditional approaches rely on manual exports, spreadsheet gymnastics, and inconsistent attribution rules to stitch the picture together. Analysts spend hours aggregating CSVs from Google Ads, Meta, LinkedIn, and programmatic platforms, only to arrive at lagging, static reports. By the time a useful view is compiled, campaign conditions have already changed, and decisions are based on outdated performance, not live signals.

The business impact is significant. Without a unified view, budgets often stay locked in underperforming channels, CPAs creep up unnoticed, and promising combinations of creative, audience and channel never get the spend they deserve. Leadership loses confidence in digital marketing numbers, optimization cycles slow down, and competitors who use data more effectively outbid you in the auction and outlearn you in the market.

The good news: this problem is real but solvable. With the right data flows and AI layer, you can let algorithms continuously scan cross-channel performance, surface patterns humans miss, and recommend concrete budget shifts. At Reruption, we’ve built AI-based analytics and decision-support tools in complex environments and seen how fast clarity can return once the right system is in place. In the rest of this page, you’ll find practical guidance on how to use ChatGPT as a flexible performance analyst to overcome cross-channel blindness and systematically improve ROAS.

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Our Assessment

A strategic assessment of the challenge and high-level tips how to tackle it.

From Reruption’s perspective, ChatGPT is not a magic dashboard replacement – it’s a powerful reasoning layer on top of your existing cross-channel advertising data. With our hands-on experience designing AI tools, automations, and analytics for complex organisations, we’ve seen that the biggest gains come when teams combine solid data foundations with an AI assistant that can summarise, compare, and explain performance in plain language for marketers and leadership alike.

Think of ChatGPT as a Performance Analyst, Not a Black Box

The most effective way to use ChatGPT for cross-channel performance is to treat it like a smart analyst that reads your reports, not a replacement for your BI stack. You still need clean, well-structured exports or API feeds from your ad platforms; ChatGPT then adds value by turning those numbers into clear narratives, hypotheses, and next steps.

Strategically, this means defining the questions you want answered before you start. For example: “Which campaigns should lose budget today?” or “Where are we paying too much for low-intent traffic?” When you design your data flows and prompts around these high-impact questions, ChatGPT becomes a decision partner that reduces analysis time and elevates marketing conversations with stakeholders.

Align on Measurement and Attribution Before Scaling AI

If every channel uses different conversion definitions and attribution windows, AI-driven cross-channel optimisation will amplify confusion instead of clarity. Before you rely on ChatGPT for recommendations, align your organisation on key concepts: what counts as a conversion, which touchpoints you care about, and what “good” ROAS or CAC looks like for each objective.

This alignment is as much a leadership and governance topic as it is a technical one. Marketing, finance, and sales should agree on reference metrics and thresholds. Only then can ChatGPT reliably compare channels and campaigns, highlight anomalies, and flag when performance truly deviates from expectations instead of just reflecting different attribution models.

Prepare Teams for an Always-On Insight Loop

Using ChatGPT to optimise ad performance is not a one-off project; it’s an operating model shift. Teams move from monthly or weekly reporting cycles to near real-time insight loops. Strategically, this requires clarity on who owns which decisions, how often to review AI outputs, and what level of automation is acceptable.

Marketers, performance managers, and leadership should be comfortable asking ChatGPT ad-hoc questions, challenging its conclusions, and translating insights into budget changes. Training and enablement become part of the strategy: the more confidently your team interacts with AI, the more value you’ll extract from your data.

Design Guardrails to Manage Risk and Data Quality

Any AI-driven budget recommendation is only as good as the data behind it. Strategically, you need guardrails that prevent noisy or incomplete data from triggering drastic changes in spend. This might mean requiring a minimum number of conversions before acting on suggestions, or configuring approval workflows where human owners review high-impact recommendations.

It’s also important to consider privacy, security, and compliance. Decide early which datasets can be shared with ChatGPT, how to anonymise sensitive information, and how to log AI-generated decisions. With clear guardrails, ChatGPT becomes a safe accelerator of insight instead of a risky autopilot.

Start with Narrow, High-Impact Use Cases

Instead of trying to solve all cross-channel reporting at once, pick one or two use cases where ChatGPT can immediately reduce manual work and improve outcomes. Examples include weekly cross-channel performance summaries, anomaly detection for CPAs, or prioritised lists of campaigns to scale or pause.

This focused approach allows you to test feasibility quickly, refine your prompts and data structures, and demonstrate value to stakeholders. Once the organisation has seen a few concrete wins, it becomes much easier to expand to deeper attribution analysis, creative testing insights, or automated “what-if” budget scenarios – all powered by the same AI foundation.

Used strategically, ChatGPT can turn fragmented platform exports into a coherent story of what really drives your ROAS across channels – and do it in minutes instead of days. The key is to combine clear measurement rules, robust data flows, and a team that knows how to interrogate and act on AI-generated insights. Reruption has helped organisations build exactly these kinds of AI-first decision tools, from proof-of-concept to live operations, and we apply the same Co-Preneur mindset to marketing analytics. If you’re ready to move beyond cross-channel performance blindness, we’re happy to explore what a tailored, ChatGPT-powered insight engine could look like for your team.

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Real-World Case Studies

From Healthcare to News Media: Learn how companies successfully use ChatGPT.

AstraZeneca

Healthcare

In the highly regulated pharmaceutical industry, AstraZeneca faced immense pressure to accelerate drug discovery and clinical trials, which traditionally take 10-15 years and cost billions, with low success rates of under 10%. Data silos, stringent compliance requirements (e.g., FDA regulations), and manual knowledge work hindered efficiency across R&D and business units. Researchers struggled with analyzing vast datasets from 3D imaging, literature reviews, and protocol drafting, leading to delays in bringing therapies to patients. Scaling AI was complicated by data privacy concerns, integration into legacy systems, and ensuring AI outputs were reliable in a high-stakes environment. Without rapid adoption, AstraZeneca risked falling behind competitors leveraging AI for faster innovation toward 2030 ambitions of novel medicines.

Lösung

AstraZeneca launched an enterprise-wide generative AI strategy, deploying ChatGPT Enterprise customized for pharma workflows. This included AI assistants for 3D molecular imaging analysis, automated clinical trial protocol drafting, and knowledge synthesis from scientific literature. They partnered with OpenAI for secure, scalable LLMs and invested in training: ~12,000 employees across R&D and functions completed GenAI programs by mid-2025. Infrastructure upgrades, like AMD Instinct MI300X GPUs, optimized model training. Governance frameworks ensured compliance, with human-in-loop validation for critical tasks. Rollout phased from pilots in 2023-2024 to full scaling in 2025, focusing on R&D acceleration via GenAI for molecule design and real-world evidence analysis.

Ergebnisse

  • ~12,000 employees trained on generative AI by mid-2025
  • 85-93% of staff reported productivity gains
  • 80% of medical writers found AI protocol drafts useful
  • Significant reduction in life sciences model training time via MI300X GPUs
  • High AI maturity ranking per IMD Index (top global)
  • GenAI enabling faster trial design and dose selection
Read case study →

AT&T

Telecommunications

As a leading telecom operator, AT&T manages one of the world's largest and most complex networks, spanning millions of cell sites, fiber optics, and 5G infrastructure. The primary challenges included inefficient network planning and optimization, such as determining optimal cell site placement and spectrum acquisition amid exploding data demands from 5G rollout and IoT growth. Traditional methods relied on manual analysis, leading to suboptimal resource allocation and higher capital expenditures. Additionally, reactive network maintenance caused frequent outages, with anomaly detection lagging behind real-time needs. Detecting and fixing issues proactively was critical to minimize downtime, but vast data volumes from network sensors overwhelmed legacy systems. This resulted in increased operational costs, customer dissatisfaction, and delayed 5G deployment. AT&T needed scalable AI to predict failures, automate healing, and forecast demand accurately.

Lösung

AT&T integrated machine learning and predictive analytics through its AT&T Labs, developing models for network design including spectrum refarming and cell site optimization. AI algorithms analyze geospatial data, traffic patterns, and historical performance to recommend ideal tower locations, reducing build costs. For operations, anomaly detection and self-healing systems use predictive models on NFV (Network Function Virtualization) to forecast failures and automate fixes, like rerouting traffic. Causal AI extends beyond correlations for root-cause analysis in churn and network issues. Implementation involved edge-to-edge intelligence, deploying AI across 100,000+ engineers' workflows.

Ergebnisse

  • Billions of dollars saved in network optimization costs
  • 20-30% improvement in network utilization and efficiency
  • Significant reduction in truck rolls and manual interventions
  • Proactive detection of anomalies preventing major outages
  • Optimized cell site placement reducing CapEx by millions
  • Enhanced 5G forecasting accuracy by up to 40%
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Airbus

Aerospace

In aircraft design, computational fluid dynamics (CFD) simulations are essential for predicting airflow around wings, fuselages, and novel configurations critical to fuel efficiency and emissions reduction. However, traditional high-fidelity RANS solvers require hours to days per run on supercomputers, limiting engineers to just a few dozen iterations per design cycle and stifling innovation for next-gen hydrogen-powered aircraft like ZEROe. This computational bottleneck was particularly acute amid Airbus' push for decarbonized aviation by 2035, where complex geometries demand exhaustive exploration to optimize lift-drag ratios while minimizing weight. Collaborations with DLR and ONERA highlighted the need for faster tools, as manual tuning couldn't scale to test thousands of variants needed for laminar flow or blended-wing-body concepts.

Lösung

Machine learning surrogate models, including physics-informed neural networks (PINNs), were trained on vast CFD datasets to emulate full simulations in milliseconds. Airbus integrated these into a generative design pipeline, where AI predicts pressure fields, velocities, and forces, enforcing Navier-Stokes physics via hybrid loss functions for accuracy. Development involved curating millions of simulation snapshots from legacy runs, GPU-accelerated training, and iterative fine-tuning with experimental wind-tunnel data. This enabled rapid iteration: AI screens designs, high-fidelity CFD verifies top candidates, slashing overall compute by orders of magnitude while maintaining <5% error on key metrics.

Ergebnisse

  • Simulation time: 1 hour → 30 ms (120,000x speedup)
  • Design iterations: +10,000 per cycle in same timeframe
  • Prediction accuracy: 95%+ for lift/drag coefficients
  • 50% reduction in design phase timeline
  • 30-40% fewer high-fidelity CFD runs required
  • Fuel burn optimization: up to 5% improvement in predictions
Read case study →

Amazon

Retail

In the vast e-commerce landscape, online shoppers face significant hurdles in product discovery and decision-making. With millions of products available, customers often struggle to find items matching their specific needs, compare options, or get quick answers to nuanced questions about features, compatibility, and usage. Traditional search bars and static listings fall short, leading to shopping cart abandonment rates as high as 70% industry-wide and prolonged decision times that frustrate users. Amazon, serving over 300 million active customers, encountered amplified challenges during peak events like Prime Day, where query volumes spiked dramatically. Shoppers demanded personalized, conversational assistance akin to in-store help, but scaling human support was impossible. Issues included handling complex, multi-turn queries, integrating real-time inventory and pricing data, and ensuring recommendations complied with safety and accuracy standards amid a $500B+ catalog.

Lösung

Amazon developed Rufus, a generative AI-powered conversational shopping assistant embedded in the Amazon Shopping app and desktop. Rufus leverages a custom-built large language model (LLM) fine-tuned on Amazon's product catalog, customer reviews, and web data, enabling natural, multi-turn conversations to answer questions, compare products, and provide tailored recommendations. Powered by Amazon Bedrock for scalability and AWS Trainium/Inferentia chips for efficient inference, Rufus scales to millions of sessions without latency issues. It incorporates agentic capabilities for tasks like cart addition, price tracking, and deal hunting, overcoming prior limitations in personalization by accessing user history and preferences securely. Implementation involved iterative testing, starting with beta in February 2024, expanding to all US users by September, and global rollouts, addressing hallucination risks through grounding techniques and human-in-loop safeguards.

Ergebnisse

  • 60% higher purchase completion rate for Rufus users
  • $10B projected additional sales from Rufus
  • 250M+ customers used Rufus in 2025
  • Monthly active users up 140% YoY
  • Interactions surged 210% YoY
  • Black Friday sales sessions +100% with Rufus
  • 149% jump in Rufus users recently
Read case study →

American Eagle Outfitters

Apparel Retail

In the competitive apparel retail landscape, American Eagle Outfitters faced significant hurdles in fitting rooms, where customers crave styling advice, accurate sizing, and complementary item suggestions without waiting for overtaxed associates . Peak-hour staff shortages often resulted in frustrated shoppers abandoning carts, low try-on rates, and missed conversion opportunities, as traditional in-store experiences lagged behind personalized e-commerce . Early efforts like beacon technology in 2014 doubled fitting room entry odds but lacked depth in real-time personalization . Compounding this, data silos between online and offline hindered unified customer insights, making it tough to match items to individual style preferences, body types, or even skin tones dynamically. American Eagle needed a scalable solution to boost engagement and loyalty in flagship stores while experimenting with AI for broader impact .

Lösung

American Eagle partnered with Aila Technologies to deploy interactive fitting room kiosks powered by computer vision and machine learning, rolled out in 2019 at flagship locations in Boston, Las Vegas, and San Francisco . Customers scan garments via iOS devices, triggering CV algorithms to identify items and ML models—trained on purchase history and Google Cloud data—to suggest optimal sizes, colors, and outfit complements tailored to inferred style and preferences . Integrated with Google Cloud's ML capabilities, the system enables real-time recommendations, associate alerts for assistance, and seamless inventory checks, evolving from beacon lures to a full smart assistant . This experimental approach, championed by CMO Craig Brommers, fosters an AI culture for personalization at scale .

Ergebnisse

  • Double-digit conversion gains from AI personalization
  • 11% comparable sales growth for Aerie brand Q3 2025
  • 4% overall comparable sales increase Q3 2025
  • 29% EPS growth to $0.53 Q3 2025
  • Doubled fitting room try-on odds via early tech
  • Record Q3 revenue of $1.36B
Read case study →

Best Practices

Successful implementations follow proven patterns. Have a look at our tactical advice to get started.

Centralise Cross-Channel Data Before Asking Questions

To get reliable answers from ChatGPT on ad performance, start by centralising your data. Export standardised reports from Google Ads, Meta, LinkedIn, YouTube, and your display platforms into a single CSV, spreadsheet, or data warehouse view. Ensure consistent column names for core metrics like impressions, clicks, spend, conversions, revenue, and ROAS.

Once you have this foundation, provide ChatGPT with a clear explanation of your schema and business context before you ask performance questions. This minimises misinterpretation and allows the model to compare like with like across channels.

Example prompt to initialise context:
You are a senior performance marketing analyst.
Here is our cross-channel performance export with these columns:
- date, channel, campaign, ad_group, creative, audience
- impressions, clicks, spend, conversions, revenue
Our main KPI is ROAS (revenue/spend) and secondary is CPA (spend/conversions).
Assume all conversions use the same attribution logic.
I will now paste the data. Confirm you understand the structure, then wait for my questions.

Use ChatGPT to Generate Weekly Cross-Channel Performance Briefings

Instead of manually writing weekly performance emails, let ChatGPT summarise cross-channel performance into executive-ready narratives. Provide your latest export and ask for a structured briefing that highlights what changed, what’s working, and what needs attention.

Be explicit about your audience and preferred format (bullet points, tables, action items). Over time, you can turn this into a standard workflow where analysts simply update the data and reuse the same prompt.

Example prompt for a weekly briefing:
Using the performance data provided, create a weekly cross-channel marketing report for the CMO. Structure it as:
1) Executive summary (5 bullets)
2) Top 5 winning combinations of channel + campaign + audience by ROAS
3) Top 5 underperformers by CPA and wasted spend
4) Key trends vs. last week (ROAS, spend, conversions) by channel
5) Recommended concrete actions for the next 7 days, with expected impact.

Automate Anomaly Detection for ROAS, CPA, and Spend

ChatGPT can quickly flag unusual behaviour across channels that might otherwise go unnoticed until the next reporting cycle. Use it as an anomaly detection layer by feeding time-series performance data and asking it to spot sudden spikes or drops in ROAS, CPA, CTR, or spend.

To make this actionable, define thresholds and response expectations directly in the prompt. You can then schedule this workflow (via scripts and API calls in a more advanced setup) to run daily or even intra-day.

Example anomaly detection prompt:
You are monitoring cross-channel ad performance.
Using the last 30 days of data, identify:
- Any campaign where ROAS dropped >25% in the last 3 days vs. prior 14-day average
- Any campaign where CPA increased >30%
- Any campaign where daily spend changed >40% without a corresponding change in conversions
For each anomaly, provide:
- Channel / campaign name
- Metric affected and magnitude of change
- 2-3 plausible causes based on the data
- 2 specific tests or checks the marketing team should run today.

Ask ChatGPT to Prioritise Budget Shifts Across Channels

One of the highest-value use cases is using ChatGPT for budget reallocation recommendations. Instead of simple “increase best, cut worst” rules, you can instruct ChatGPT to factor in statistical significance, audience saturation, and your business constraints (e.g., minimum presence on brand campaigns).

Provide a clear budget change scenario (“We can move 15% of spend this week”) and ask ChatGPT to recommend specific shifts by channel and campaign, including rough impact estimates and risks.

Example budget optimisation prompt:
Assume we can reallocate 15% of our weekly cross-channel budget.
Rules:
- Maintain at least 60% of spend on brand protection campaigns.
- Do not increase spend by more than 30% on any single campaign in one week.
- Focus on maximising total conversions at stable or better ROAS.
Using the data, propose a reallocation plan:
- Which campaigns to reduce spend on (by percentage and amount)
- Which campaigns to increase spend on
- Estimated impact on total conversions and ROAS
- Key assumptions and risks I should be aware of.

Use ChatGPT to Synthesize Creative and Audience Insights

Cross-channel blindness isn’t only about numbers; it’s also about understanding which creative and audience combinations work best across platforms. Ask ChatGPT to cluster campaigns by messaging, format, or audience traits and infer patterns from performance data.

This is particularly powerful when your naming conventions encode key variables (e.g., “USP_price-vs-quality | persona_CFO | hook_risk-reduction”). ChatGPT can decode these patterns and summarise learnings for your creative and targeting strategy.

Example prompt for creative & audience insights:
Our campaign and ad names follow this structure:
[Channel]_[Persona]_[Hook]_[Format]
Using the performance data, please:
1) Identify the top 3 performing hooks across all channels by ROAS and CTR.
2) Identify which personas are most responsive on each channel.
3) Highlight any hooks that underperform consistently and should be retired.
4) Suggest 5 new test ideas for creative and audience combinations we haven't tried yet.

Document and Standardise Your ChatGPT Workflows

Once you have working prompts and processes, turn them into reusable playbooks for your team. Store your best ChatGPT prompts for ad optimisation in a shared repository, define when they should be used (daily check, weekly review, monthly strategy), and who is responsible.

This documentation reduces dependency on single power users and helps new team members quickly adopt AI-assisted workflows. Over time, you can refine prompts based on feedback and integrate them more tightly with your data pipelines or internal tools.

When implemented in this tactical, repeatable way, marketers typically see tangible gains: 20–40% less time spent on manual reporting, faster detection of underperforming campaigns, and more confident budget shifts that improve ROAS by a few percentage points over several optimisation cycles. The exact numbers will depend on your baseline, but the pattern is consistent: less blind analysis, more focused decision-making.

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Frequently Asked Questions

ChatGPT helps by turning fragmented platform data into unified insights. Instead of logging into multiple dashboards and stitching numbers in spreadsheets, you export or pipeline your data into a single view and let ChatGPT:

  • Summarise performance across search, social, display, and video in one narrative
  • Compare ROAS, CPA, and conversion trends across channels and campaigns
  • Spot anomalies (e.g. sudden CPA spikes) that merit immediate action
  • Recommend where to increase or cut spend, with reasoning in plain language

It doesn’t replace your ad platforms or BI tools; it sits on top of them as a flexible performance analyst that anyone on the team can query in natural language.

You don’t need a full data science team to get started, but you do need a few basics:

  • Someone who can reliably export and standardise cross-channel reports (or set up simple connectors)
  • Clear definitions of your key KPIs, attribution logic, and naming conventions
  • Marketers who are comfortable working with data and willing to experiment with prompts

From there, ChatGPT handles the heavy lifting of analysis and explanation. Reruption typically helps clients set up the initial data flows, design high-quality prompts, and train the marketing team so they can run and adapt the workflows independently.

On the analysis side, results are almost immediate: once you have a clean export, ChatGPT can produce useful cross-channel insights in a single working session. Teams usually see time savings on reporting and faster detection of performance issues within the first 1–2 weeks.

In terms of measurable performance uplift (ROAS, CPA), expect an iterative curve. As you act on AI-informed recommendations, refine budget allocation, and improve creative and audience decisions, you’ll typically see impact over several optimisation cycles – for many teams this means noticeable improvements within 4–8 weeks, assuming regular campaign changes and sufficient spend.

Yes, if implemented thoughtfully. The primary ROI from ChatGPT in marketing comes from reduced manual analysis time and better, faster decisions. Analysts and performance marketers spend fewer hours exporting, merging, and formatting reports, and more time actually optimising campaigns.

On the cost side, you pay for API usage or seats, plus some one-time setup effort. Even modest improvements – for example, cutting 10–15% of wasted spend on underperforming campaigns or reallocating budget to higher-ROAS combinations – typically outweigh the tooling and setup costs quickly. The key is to focus ChatGPT on high-leverage questions (budget shifts, anomaly detection, creative/audience insights) rather than low-impact curiosities.

Reruption supports you end-to-end, from idea to working solution. With our AI PoC offering (9.900€), we can rapidly validate a concrete use case such as “ChatGPT-powered cross-channel performance assistant” in your environment. That includes defining inputs and KPIs, designing the data flow, building a prototype that reads your real ad data, and testing how well ChatGPT surfaces insights and recommendations.

Beyond the PoC, we bring our Co-Preneur approach: we embed with your team, help integrate AI into your existing marketing and analytics stack, set up guardrails for security and compliance, and enable your marketers to use the tool confidently. The goal is not just a demo, but a reliable AI capability inside your organisation that actually moves ROAS and reduces wasted spend.

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