The Challenge: Unpredictable Discretionary Spend

Discretionary expenses – team offsites, last-minute software subscriptions, equipment, office supplies – are spread across corporate cards, marketplaces and one-off vendors. They rarely go through a structured procurement process, which makes them hard to track in real time. By the time these costs appear in your monthly report, the budget impact is already locked in and finance is left explaining overruns instead of steering spend.

Traditional approaches rely on static budgets, manual expense reviews and sporadic spreadsheet analysis. Controllers chase receipts, consolidate exports from multiple card providers and try to spot outliers line by line. This manual, backward-looking process cannot keep up with the volume and velocity of modern spending, especially when teams are remote, empowered to buy tools directly and using a mix of corporate and virtual cards.

The business impact is significant. Unpredictable discretionary spend erodes margin through unplanned costs, duplicate tools and unmanaged vendor creep. Forecasts become unreliable when ad-hoc purchases swing monthly numbers by high single-digit percentages. Leaders resort to blunt cost freezes and last-minute budget cuts that hurt employee engagement and slow down strategic initiatives. Meanwhile, opportunities to negotiate better terms, consolidate vendors or prevent policy violations are missed because finance only sees the full picture weeks later.

While this challenge is very real, it is also solvable. With the right use of AI for expense control, finance teams can move from reactive reporting to proactive steering. At Reruption, we’ve helped organisations build AI-driven workflows for complex financial and operational data, and the same approach applies here. In the rest of this article, you’ll see how to use Gemini to make discretionary spend visible, predictable and manageable – without slowing down the business.

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Our Assessment

A strategic assessment of the challenge and high-level tips how to tackle it.

From Reruption’s perspective, the key to solving unpredictable discretionary spend is not another static report, but an AI layer that continuously reads your card data, expense submissions and budgets. Gemini for finance teams can connect to your existing tools inside Google Workspace, classify spend in near real time and forecast volatility by department or project. Based on our hands-on experience implementing AI expense analytics and document intelligence, we see Gemini as a practical way to give finance proactive control without adding manual workload.

Frame Discretionary Spend as a Data Problem, Not a Discipline Problem

Many organisations treat uncontrolled discretionary spend primarily as a behavioural issue: teams are seen as undisciplined, managers as too lenient on approvals. This often leads to more policies, tighter approval chains and frustration on both sides. Strategically, it is more effective to first frame the challenge as a data visibility and analysis problem. If finance can’t see spend patterns early and clearly, it cannot guide behaviour constructively.

Gemini becomes powerful when you deliberately design it to fix this visibility gap. Instead of asking “How do we stop people from spending?”, the better question is “What data would we need, in what granularity and latency, to manage this spend intelligently?” That mindset shift helps you define the right connections, labels and alert logic for Gemini, and keeps the conversation with business stakeholders collaborative rather than restrictive.

Start with One or Two High-Variance Spend Categories

Trying to automate AI expense control across all discretionary categories at once is risky. You overcomplicate the initial scope and dilute stakeholder focus. Strategically, pick one or two categories where volatility is painful and the data is accessible – for example, travel & entertainment or software subscriptions. These usually have clear patterns (frequency, vendors, pricing) and strong sponsorship from finance and department heads.

Use Gemini to classify and analyse just these categories first. Demonstrating that you can forecast next month’s T&E spend by team with useful accuracy – and flag policy violations before reimbursement – builds confidence in the AI approach. Once stakeholders experience concrete value, you can expand to other discretionary buckets with a clear playbook and governance model.

Design Cross-Functional Ownership Between Finance and Business Teams

AI-driven discretionary spend management touches budgets, team autonomy and productivity tools. If ownership sits only in finance, you risk resistance from business units who feel controlled but not supported. Strategically, position Gemini as a joint capability: finance owns the models, rules and reporting; business owners co-design categories, thresholds and exception workflows.

This means involving department leaders early when defining what “acceptable volatility” means for their area, what constitutes a risky purchase, and what types of AI alerts are actionable vs. noise. When managers see that Gemini will actually help them run their budgets better – for example, by surfacing unused licenses or duplicate tools – they are more likely to support data-quality efforts and realistic alert thresholds.

Build Risk Mitigation into Gemini from Day One

Introducing AI for financial controls naturally raises questions around false positives, compliance and data privacy. An effective strategy is to treat Gemini initially as a “second pair of eyes” rather than an automatic blocker. Configure it to monitor, classify and recommend, while humans retain final approval for high-impact decisions. This reduces change resistance and gives you time to tune the system.

Define clear guardrails: which data Gemini can access, how long it may retain intermediate results, and which outputs are auditable. Work with IT and compliance to ensure that finance’s use of Gemini fits into the organisation’s broader AI governance. With this foundation, you can gradually move from advisory alerts to automated actions (e.g. holding back reimbursements that clearly violate policy) with confidence.

Invest in Finance Team Readiness, Not Just Tool Setup

Even the best Gemini finance integrations fail if controllers and analysts treat AI as a black box. Strategically, budget time for upskilling: how large language models work, what they are good and bad at, and how to design prompts and checks for financial workflows. This doesn’t mean turning finance into data scientists, but giving them enough understanding to trust – and challenge – the AI.

Encourage finance team members to experiment with Gemini inside Google Sheets, Docs and Chat on non-critical tasks first. Let them see how quickly they can reconcile card statements, regroup expenses or simulate scenarios compared to manual work. A finance team that knows how to “speak AI” will surface new use cases on their own and become an active co-creator of your AI expense control strategy, not just a user of someone else’s tool.

Used thoughtfully, Gemini gives finance leaders a new lever on unpredictable discretionary spend: always-on visibility, early warnings and scenario modelling that sits directly in the tools your teams already use. The organisations we see succeed don’t just plug Gemini into card data; they treat it as a shared capability between finance, IT and business leaders, designed around real decisions and clear guardrails. If you want to explore what that could look like in your context, Reruption can help you scope and prototype a focused Gemini use case for discretionary spend – from data connections to working alerts – so you see concrete results before committing to a larger rollout.

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Real-World Case Studies

From Banking to Energy: Learn how companies successfully use Gemini.

Capital One

Banking

Capital One grappled with a high volume of routine customer inquiries flooding their call centers, including account balances, transaction histories, and basic support requests. This led to escalating operational costs, agent burnout, and frustrating wait times for customers seeking instant help. Traditional call centers operated limited hours, unable to meet demands for 24/7 availability in a competitive banking landscape where speed and convenience are paramount. Additionally, the banking sector's specialized financial jargon and regulatory compliance added complexity, making off-the-shelf AI solutions inadequate. Customers expected personalized, secure interactions, but scaling human support was unsustainable amid growing digital banking adoption.

Lösung

Capital One addressed these issues by building Eno, a proprietary conversational AI assistant leveraging in-house NLP customized for banking vocabulary. Launched initially as an SMS chatbot in 2017, Eno expanded to mobile apps, web interfaces, and voice integration with Alexa, enabling multi-channel support via text or speech for tasks like balance checks, spending insights, and proactive alerts. The team overcame jargon challenges by developing domain-specific NLP models trained on Capital One's data, ensuring natural, context-aware conversations. Eno seamlessly escalates complex queries to agents while providing fraud protection through real-time monitoring, all while maintaining high security standards.

Ergebnisse

  • 50% reduction in call center contact volume by 2024
  • 24/7 availability handling millions of interactions annually
  • Over 100 million customer conversations processed
  • Significant operational cost savings in customer service
  • Improved response times to near-instant for routine queries
  • Enhanced customer satisfaction with personalized support
Read case study →

Pfizer

Healthcare

The COVID-19 pandemic created an unprecedented urgent need for new antiviral treatments, as traditional drug discovery timelines span 10-15 years with success rates below 10%. Pfizer faced immense pressure to identify potent, oral inhibitors targeting the SARS-CoV-2 3CL protease (Mpro), a key viral enzyme, while ensuring safety and efficacy in humans. Structure-based drug design (SBDD) required analyzing complex protein structures and generating millions of potential molecules, but conventional computational methods were too slow, consuming vast resources and time. Challenges included limited structural data early in the pandemic, high failure risks in hit identification, and the need to run processes in parallel amid global uncertainty. Pfizer's teams had to overcome data scarcity, integrate disparate datasets, and scale simulations without compromising accuracy, all while traditional wet-lab validation lagged behind.

Lösung

Pfizer deployed AI-driven pipelines leveraging machine learning (ML) for SBDD, using models to predict protein-ligand interactions and generate novel molecules via generative AI. Tools analyzed cryo-EM and X-ray structures of the SARS-CoV-2 protease, enabling virtual screening of billions of compounds and de novo design optimized for binding affinity, pharmacokinetics, and synthesizability. By integrating supercomputing with ML algorithms, Pfizer streamlined hit-to-lead optimization, running parallel simulations that identified PF-07321332 (nirmatrelvir) as the lead candidate. This lightspeed approach combined ML with human expertise, reducing iterative cycles and accelerating from target validation to preclinical nomination.

Ergebnisse

  • Drug candidate nomination: 4 months vs. typical 2-5 years
  • Computational chemistry processes reduced: 80-90%
  • Drug discovery timeline cut: From years to 30 days for key phases
  • Clinical trial success rate boost: Up to 12% (vs. industry ~5-10%)
  • Virtual screening scale: Billions of compounds screened rapidly
  • Paxlovid efficacy: 89% reduction in hospitalization/death
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JPMorgan Chase

Banking

In the high-stakes world of asset management and wealth management at JPMorgan Chase, advisors faced significant time burdens from manual research, document summarization, and report drafting. Generating investment ideas, market insights, and personalized client reports often took hours or days, limiting time for client interactions and strategic advising. This inefficiency was exacerbated post-ChatGPT, as the bank recognized the need for secure, internal AI to handle vast proprietary data without risking compliance or security breaches. The Private Bank advisors specifically struggled with preparing for client meetings, sifting through research reports, and creating tailored recommendations amid regulatory scrutiny and data silos, hindering productivity and client responsiveness in a competitive landscape.

Lösung

JPMorgan addressed these challenges by developing the LLM Suite, an internal suite of seven fine-tuned large language models (LLMs) powered by generative AI, integrated with secure data infrastructure. This platform enables advisors to draft reports, generate investment ideas, and summarize documents rapidly using proprietary data. A specialized tool, Connect Coach, was created for Private Bank advisors to assist in client preparation, idea generation, and research synthesis. The implementation emphasized governance, risk management, and employee training through AI competitions and 'learn-by-doing' approaches, ensuring safe scaling across the firm. LLM Suite rolled out progressively, starting with proofs-of-concept and expanding firm-wide.

Ergebnisse

  • Users reached: 140,000 employees
  • Use cases developed: 450+ proofs-of-concept
  • Financial upside: Up to $2 billion in AI value
  • Deployment speed: From pilot to 60K users in months
  • Advisor tools: Connect Coach for Private Bank
  • Firm-wide PoCs: Rigorous ROI measurement across 450 initiatives
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IBM

Technology

In a massive global workforce exceeding 280,000 employees, IBM grappled with high employee turnover rates, particularly among high-performing and top talent. The cost of replacing a single employee—including recruitment, onboarding, and lost productivity—can exceed $4,000-$10,000 per hire, amplifying losses in a competitive tech talent market. Manually identifying at-risk employees was nearly impossible amid vast HR data silos spanning demographics, performance reviews, compensation, job satisfaction surveys, and work-life balance metrics. Traditional HR approaches relied on exit interviews and anecdotal feedback, which were reactive and ineffective for prevention. With attrition rates hovering around industry averages of 10-20% annually, IBM faced annual costs in the hundreds of millions from rehiring and training, compounded by knowledge loss and morale dips in a tight labor market. The challenge intensified as retaining scarce AI and tech skills became critical for IBM's innovation edge.

Lösung

IBM developed a predictive attrition ML model using its Watson AI platform, analyzing 34+ HR variables like age, salary, overtime, job role, performance ratings, and distance from home from an anonymized dataset of 1,470 employees. Algorithms such as logistic regression, decision trees, random forests, and gradient boosting were trained to flag employees with high flight risk, achieving 95% accuracy in identifying those likely to leave within six months. The model integrated with HR systems for real-time scoring, triggering personalized interventions like career coaching, salary adjustments, or flexible work options. This data-driven shift empowered CHROs and managers to act proactively, prioritizing top performers at risk.

Ergebnisse

  • 95% accuracy in predicting employee turnover
  • Processed 1,470+ employee records with 34 variables
  • 93% accuracy benchmark in optimized Extra Trees model
  • Reduced hiring costs by averting high-value attrition
  • Potential annual savings exceeding $300M in retention (reported)
Read case study →

Associated Press (AP)

News Media

In the mid-2010s, the Associated Press (AP) faced significant constraints in its business newsroom due to limited manual resources. With only a handful of journalists dedicated to earnings coverage, AP could produce just around 300 quarterly earnings reports per quarter, primarily focusing on major S&P 500 companies. This manual process was labor-intensive: reporters had to extract data from financial filings, analyze key metrics like revenue, profits, and growth rates, and craft concise narratives under tight deadlines. As the number of publicly traded companies grew, AP struggled to cover smaller firms, leaving vast amounts of market-relevant information unreported. This limitation not only reduced AP's comprehensive market coverage but also tied up journalists on rote tasks, preventing them from pursuing investigative stories or deeper analysis. The pressure of quarterly earnings seasons amplified these issues, with deadlines coinciding across thousands of companies, making scalable reporting impossible without innovation.

Lösung

To address this, AP partnered with Automated Insights in 2014, implementing their Wordsmith NLG platform. Wordsmith uses templated algorithms to transform structured financial data—such as earnings per share, revenue figures, and year-over-year changes—into readable, journalistic prose. Reporters input verified data from sources like Zacks Investment Research, and the AI generates draft stories in seconds, which humans then lightly edit for accuracy and style. The solution involved creating custom NLG templates tailored to AP's style, ensuring stories sounded human-written while adhering to journalistic standards. This hybrid approach—AI for volume, humans for oversight—overcame quality concerns. By 2015, AP announced it would automate the majority of U.S. corporate earnings stories, scaling coverage dramatically without proportional staff increases.

Ergebnisse

  • 14x increase in quarterly earnings stories: 300 to 4,200
  • Coverage expanded to 4,000+ U.S. public companies per quarter
  • Equivalent to freeing time of 20 full-time reporters
  • Stories published in seconds vs. hours manually
  • Zero reported errors in automated stories post-implementation
  • Sustained use expanded to sports, weather, and lottery reports
Read case study →

Best Practices

Successful implementations follow proven patterns. Have a look at our tactical advice to get started.

Connect Gemini to Your Card and Expense Data via Google Sheets

The fastest way to get value from Gemini for discretionary spend control is to route your corporate card and expense data into Google Sheets and let Gemini work on top. Most card providers and expense tools (e.g. CSV exports or APIs) can feed a daily or weekly dump of transactions with fields such as date, vendor, amount, card holder, department and free-text description.

Set up a central “Discretionary Spend” Google Sheet that aggregates these feeds into a single table. Use a simple ETL process (Apps Script, a no-code connector or your data team) to normalise column names and formats. Once this is in place, finance analysts can open the sheet and use Gemini to auto-classify and analyse transactions without waiting for IT to build a full data warehouse model.

Example Gemini prompt in Google Sheets (cell note or side panel):

You are an AI finance assistant.
Given the following transaction columns:
- Date
- Amount (EUR)
- Vendor
- Description
- Card holder name
- Department

1) Assign a spend category from this list:
   - Travel & Entertainment
   - Software & SaaS
   - Office & Equipment
   - Training & Events
   - Marketing & Ads
   - Other Discretionary

2) Flag if the transaction is "Potential Policy Violation" based on:
   - Vendor looks personal (e.g. supermarkets, luxury brands)
   - Description suggests non-business purpose

Return a table with two new columns: Category, Policy_Flag.

Expected outcome: within hours, you have a structured, AI-enriched view of discretionary spend that can be filtered and pivoted by category, department and risk flag.

Build an AI-Driven Spend Classification Layer

Manual categorisation is one of the main reasons discretionary spend remains opaque. Use Gemini to maintain a consistent AI expense categorisation layer across teams and cards. Start by defining a taxonomy of categories and subcategories that match your chart of accounts and management reporting (e.g. T&E > Flights, Hotels, Meals; Software > Core Tools, Niche Tools, Trials).

Feed Gemini a sample of historical, already-categorised transactions to learn your specific patterns. Then apply Gemini to new data to predict categories and flag low-confidence cases for human review. Over time, you can refine prompts and training examples to reduce rework.

Example refinement prompt for Gemini (Docs or Sheets):

You are helping maintain a finance spend taxonomy.
Here is our current mapping of Vendor to Category:
{{paste a table with Vendor, Category}}

Here is a new list of transactions with Vendor and Description.
1) Suggest the most likely Category using the existing mapping first.
2) Only propose a new Category if it clearly does not fit any existing one.
3) For each new Category you propose, explain the rationale in one sentence.

Expected outcome: 80–90% of new discretionary transactions classified automatically, with clear rationales for edge cases and minimal manual corrections.

Create Proactive Gemini Alerts in Google Chat or Email

Once your classification layer is stable, turn Gemini insights into proactive alerts. Instead of discovering overruns in a monthly close, you can receive weekly notifications when a team’s discretionary spend trend deviates from normal. Combine Gemini’s pattern recognition with simple business rules to avoid alert fatigue.

Use Apps Script or a workflow tool to run a scheduled process: aggregate the last 30 days of discretionary spend by department and category, let Gemini analyse trends versus the previous period, and post a concise summary into a dedicated Google Chat channel or email distribution list.

Example summary prompt for Gemini (scheduled process):

You are a virtual spend controller.
Given a table of discretionary spend by Department, Category and Week
for the last 12 weeks, do the following:

1) Identify departments where spend in the last 4 weeks is >25% higher
   than the prior 4-week average in any Category.
2) For each such department, write a short summary:
   - Which category increased
   - Approximate extra spend in EUR
   - Likely drivers based on vendor names and descriptions
3) Suggest 2–3 specific follow-up questions for the department lead.

Expected outcome: department heads and finance get a short, actionable digest of anomalies instead of raw transaction dumps, enabling earlier and more targeted conversations.

Use Gemini to Model Discretionary Spend Scenarios by Department or Project

Forecasting discretionary spend is notoriously hard because it depends on plans, culture and external triggers. Gemini can help by combining historical patterns with qualitative input from budget owners. Export the last 12–24 months of discretionary spend by department or project into a Google Sheet, and add columns for planned initiatives, headcount changes or upcoming events.

Ask Gemini to propose scenarios: “business as usual”, “cost-conscious”, “growth push”. It can estimate how much each scenario would change discretionary spend per category, based on comparable historical periods (e.g. previous product launches, hiring waves, office moves).

Example scenario modelling prompt (Docs):

You are supporting finance with scenario modelling for discretionary spend.

Input:
- 24 months of historical monthly spend by Department and Category
- Notes on planned initiatives for the next 12 months

Tasks:
1) Build three scenarios for the next 12 months:
   - Baseline
   - 10% cost reduction target on discretionary spend
   - 15% growth in activity (more events, marketing, tools)
2) For each scenario, estimate monthly spend per Department and Category.
3) Explain the main assumptions behind each scenario in bullet points.
4) Highlight 3–5 levers per scenario where managers can adjust behaviour
   without blocking critical work (e.g. vendor consolidation, travel rules).

Expected outcome: finance gains a structured, discussable view of discretionary spend futures that can be refined with stakeholders rather than guessed in isolation.

Embed Spend Guidelines and Justification Templates into Gemini Workflows

AI-based control is most effective when paired with clear guidance for employees. Use Gemini to surface spend guidelines at the moment of purchase or reimbursement. For example, when an employee fills a simple Google Form to request a new SaaS tool or large discretionary purchase, route the request to Gemini first.

Gemini can summarise the request, check it against your policies (stored in a reference document), and propose a justification template that the requester completes. It can also suggest alternatives, such as existing tools that might cover the same need. Approvers receive a structured summary instead of a vague free-text description.

Example approval support prompt (Forms & Docs backend):

You are assisting with discretionary spend approvals.

Given:
- Purchase description
- Estimated monthly or one-off cost
- Department and project
- Existing tools list (name, purpose, owner)
- Company policy document (summary provided)

Produce for the approver:
1) A concise one-paragraph summary of the request.
2) A list of potential overlaps with existing tools or vendors.
3) A short justification template the requester should fill in:
   - Business outcome
   - Alternatives considered
   - Expected duration of need
4) A risk rating: Low / Medium / High, with one-sentence explanation.

Expected outcome: higher-quality approval decisions, less back-and-forth, and a growing dataset of justifications that can later be analysed to refine policies and identify consolidation opportunities.

Track KPIs and Continuously Tune Prompts and Rules

To make Gemini for expense control durable, treat it as a living system with clear KPIs. Define a small set of metrics: percentage of transactions auto-categorised, number of alerts per month, share of alerts leading to concrete action, variance between forecasted and actual discretionary spend, and time saved in monthly close.

Review these KPIs quarterly with finance and key business stakeholders. Where auto-categorisation accuracy is low, adjust prompts or add training examples. Where alerts are ignored, refine thresholds or summary formats. Over time, you should see: 50–70% fewer manual categorisation hours, earlier detection of overspend by 2–4 weeks, and a measurable reduction in discretionary cost growth compared to baseline.

Expected outcomes when implementing these best practices realistically include: a 30–50% improvement in visibility of discretionary spend within the first quarter, 1–3 percentage points reduction in discretionary spend as a share of revenue through better decisions (not blunt cuts), and a meaningful reduction in last-minute cost-cutting measures as forecasts become more reliable.

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Frequently Asked Questions

Gemini helps by turning scattered card and expense data into structured, actionable insight. It can auto-classify transactions by category and department, flag potential policy violations and detect spending patterns that deviate from normal. Finance teams can then receive weekly or even daily summaries of anomalies, rising categories and risky vendors instead of mining raw data.

Combined with scenario modelling, Gemini can also forecast discretionary spend volatility by team or project, so you see upcoming pressure on budgets before month-end. This shifts finance from explaining the past to steering spend in real time.

You do not need a full data science team to start. At minimum, you need:

  • A finance owner who understands your discretionary spend categories, policies and reporting needs.
  • Basic Google Workspace skills (Sheets, Docs, Chat) in the finance team to interact with Gemini and interpret its output.
  • Light IT or data engineering support to automate data feeds from card providers and expense tools into Google Sheets or a central data source.

Reruption typically helps set up the first end-to-end workflow (data connection, prompts, alerts), while your finance team focuses on validating categories, thresholds and the usefulness of insights. Over time, controllers and analysts can maintain and evolve prompts themselves with limited technical support.

With a focused scope, you can see tangible results within 4–6 weeks. In the first 1–2 weeks, we usually define categories, connect initial data feeds and build a basic Gemini classification prompt. Weeks 3–4 are used to validate the quality of auto-categorisation, refine prompts and design simple alerts or dashboards for one or two high-variance spend categories.

By the end of this period, finance should already have a much clearer view of where discretionary money is going and which departments drive volatility. More advanced capabilities – such as scenario modelling or embedded approval support – can be layered on in subsequent iterations without disrupting the initial solution.

ROI typically comes from three areas: time saved, reduced waste and better forecasting. Time savings arise from automated categorisation and faster month-end analysis; many teams see 30–70% less manual work on these tasks. Reduced waste shows up as fewer duplicate tools, eliminated unused subscriptions and better adherence to policies – often reducing discretionary spend growth by 5–15% versus trend.

Improved forecasting means fewer last-minute cost freezes and more targeted interventions. To measure ROI, track metrics such as manual hours spent on categorisation and reporting, number and value of avoided or corrected spend issues flagged by Gemini, and variance between forecasted and actual discretionary spend before and after implementation.

Reruption works as a Co-Preneur alongside your finance and IT teams. With our AI PoC offering (9.900€), we can take a specific use case – for example, controlling software and travel spend – and deliver a working prototype in weeks. That includes defining the data scope, selecting the right Gemini workflows, connecting your card and expense systems, crafting effective prompts and evaluating performance.

We bring the same fast engineering and execution mindset we apply in complex AI projects (from document analysis to operational tooling) directly into your P&L, not just into a slide deck. After the PoC, we provide an implementation roadmap and, if you choose, hands-on support to harden the solution, expand it to more categories and embed it into your regular finance processes.

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