The Challenge: Out-of-Policy Expense Claims

For most finance teams, out-of-policy expense claims are a persistent blind spot. Travel, client entertainment, subscriptions, and ad-hoc purchases all flow through different channels. By the time you see them, they are already in the system, mixed with hundreds or thousands of compliant items. Manually checking every line against a complex policy is simply not feasible.

Traditional controls rely on static rules in expense tools and occasional manual audits. These rules handle simple checks like daily meal caps or missing receipts, but they fail when policies become nuanced: city-level hotel limits, client-specific exceptions, repeated borderline claims, or spending patterns that are technically within limits but clearly abusive. As policies evolve, IT and finance struggle to keep system rules in sync with the real world, leaving gaps that employees quickly and often unintentionally exploit.

The result is significant uncontrolled spend and friction. Non-compliant expenses slip through and inflate T&E costs, especially in travel, procurement, and long-tail software subscriptions. Finance teams waste hours on after-the-fact disputes that damage trust with employees and managers. Leadership loses real-time visibility into cost drivers and cannot enforce approval rules at scale, which weakens bargaining power with vendors and undermines broader cost-control programs.

This challenge is real, but it is solvable. With modern AI expense control, you can review every claim in real time, apply complex policy logic consistently, and surface patterns humans would never see. At Reruption, we’ve helped organisations move from manual, reactive checks to AI-first operational controls in other critical areas like document analysis and compliance. The rest of this page walks you through how to apply the same thinking using Gemini to bring your out-of-policy spend under control.

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Our Assessment

A strategic assessment of the challenge and high-level tips how to tackle it.

From Reruption’s work building AI-first internal tools and document analysis systems, we’ve seen how quickly manual control processes become bottlenecks. Applying that experience to Gemini for expense policy enforcement means treating Gemini not as a chatbot, but as a reasoning engine embedded into your finance workflows: reading receipts and invoices, interpreting your policy, and flagging outliers automatically before they hit your ledger.

Anchor Gemini in a Clear Expense Governance Model

Before you integrate Gemini into your expense process, you need a clear governance model: who defines policy, who owns exceptions, and how decisions are documented. AI cannot fix a fuzzy policy. If regional hotel limits, per-diem rules, or subscription approval thresholds are ambiguous, Gemini will reflect that ambiguity and generate inconsistent flags.

Start by consolidating your travel and expense policy into a single, machine-readable source of truth. This doesn’t require rewriting everything, but your rules must be explicit enough that a system can interpret them: numeric limits, location-specific rules, role-based exceptions, and escalation paths. When Gemini evaluates claims against this structure, you get consistent, defendable decisions rather than ad-hoc judgments from individual approvers.

Think in Risk Tiers, Not Binary Approvals

A purely binary approach (approve/decline) is rarely effective for AI-driven expense control. Instead, design your Gemini integration around risk tiers: low-risk claims that can be auto-approved, medium-risk items that require manager review, and high-risk or clearly out-of-policy spend that is blocked and escalated.

This risk-based mindset allows you to automate the long tail of routine, compliant expenses while focusing human attention where it matters. Gemini excels at aggregating weak signals—slightly unusual merchants, repeated borderline claims, or cross-employee patterns—and translating them into a risk score. Finance can then set thresholds by region or business unit and adjust them as comfort with the system grows.

Prepare Teams for AI-Assisted, Not AI-Driven, Decisions

Even with a strong policy, finance teams and managers must understand that Gemini augments their judgment rather than replaces it. Early in the rollout, over-automation can create resistance if employees see “the AI” as an opaque authority that blocks legitimate claims.

Set expectations clearly: Gemini highlights potential out-of-policy items, explains the reasoning in human language, and suggests actions, but final decisions initially remain with humans. Give approvers and finance analysts transparent views into Gemini’s assessment—what rule it applied, what pattern it detected—so they can learn to trust its recommendations and push back where needed.

Design for Continuous Learning and Policy Feedback Loops

Policies and behaviours change: new travel patterns, emerging vendors, updated benefits. A one-time configuration of AI expense controls will quickly become outdated. Treat your Gemini implementation as a living system that learns from approvals, rejections, and policy updates.

Strategically, this means defining clear feedback signals. When managers override a Gemini flag as acceptable, that decision should feed into how similar future claims are scored. When finance updates a policy—e.g., lowering hotel caps in a specific city—you need a simple workflow to propagate that change into the Gemini policy prompts and configuration. Over time, this feedback loop reduces false positives and improves detection of genuinely problematic spend.

Address Compliance, Data Protection, and Audit Requirements Upfront

Finance data is sensitive by definition. Implementing Gemini for expense auditing touches receipts, card transactions, and sometimes confidential client information. Strategically, you need to decide where data is processed, how long it is retained, and what evidence auditors will require.

Collaborate early with your security, legal, and compliance teams to define constraints: data residency, logging requirements, and how AI decisions are documented. Design the system so that every Gemini decision is traceable—inputs, reasoning summary, and outcome—so you can demonstrate to auditors that your controls are robust and explainable. This upfront alignment avoids painful rework later and speeds up approval for scaling the solution across entities.

Using Gemini for out-of-policy expense control is less about adding another tool and more about reshaping how policy is applied in real time: clear governance, risk-based controls, transparent decision support, and continuous learning. Reruption’s AI engineering and Co-Preneur approach are built for exactly this type of embedded, operational solution—working side by side with your finance and IT teams to get from idea to a running AI control loop. If you’re considering automating your expense checks with Gemini, we can help you test feasibility quickly and scale what works without disrupting your existing finance stack.

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Real-World Case Studies

From Healthcare to Payments: Learn how companies successfully use Gemini.

Kaiser Permanente

Healthcare

In hospital settings, adult patients on general wards often experience clinical deterioration without adequate warning, leading to emergency transfers to intensive care, increased mortality, and preventable readmissions. Kaiser Permanente Northern California faced this issue across its network, where subtle changes in vital signs and lab results went unnoticed amid high patient volumes and busy clinician workflows. This resulted in elevated adverse outcomes, including higher-than-necessary death rates and 30-day readmissions . Traditional early warning scores like MEWS (Modified Early Warning Score) were limited by manual scoring and poor predictive accuracy for deterioration within 12 hours, failing to leverage the full potential of electronic health record (EHR) data. The challenge was compounded by alert fatigue from less precise systems and the need for a scalable solution across 21 hospitals serving millions .

Lösung

Kaiser Permanente developed the Advance Alert Monitor (AAM), an AI-powered early warning system using predictive analytics to analyze real-time EHR data—including vital signs, labs, and demographics—to identify patients at high risk of deterioration within the next 12 hours. The model generates a risk score and automated alerts integrated into clinicians' workflows, prompting timely interventions like physician reviews or rapid response teams . Implemented since 2013 in Northern California, AAM employs machine learning algorithms trained on historical data to outperform traditional scores, with explainable predictions to build clinician trust. It was rolled out hospital-wide, addressing integration challenges through Epic EHR compatibility and clinician training to minimize fatigue .

Ergebnisse

  • 16% lower mortality rate in AAM intervention cohort
  • 500+ deaths prevented annually across network
  • 10% reduction in 30-day readmissions
  • Identifies deterioration risk within 12 hours with high reliability
  • Deployed in 21 Northern California hospitals
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JPMorgan Chase

Banking

In the high-stakes world of asset management and wealth management at JPMorgan Chase, advisors faced significant time burdens from manual research, document summarization, and report drafting. Generating investment ideas, market insights, and personalized client reports often took hours or days, limiting time for client interactions and strategic advising. This inefficiency was exacerbated post-ChatGPT, as the bank recognized the need for secure, internal AI to handle vast proprietary data without risking compliance or security breaches. The Private Bank advisors specifically struggled with preparing for client meetings, sifting through research reports, and creating tailored recommendations amid regulatory scrutiny and data silos, hindering productivity and client responsiveness in a competitive landscape.

Lösung

JPMorgan addressed these challenges by developing the LLM Suite, an internal suite of seven fine-tuned large language models (LLMs) powered by generative AI, integrated with secure data infrastructure. This platform enables advisors to draft reports, generate investment ideas, and summarize documents rapidly using proprietary data. A specialized tool, Connect Coach, was created for Private Bank advisors to assist in client preparation, idea generation, and research synthesis. The implementation emphasized governance, risk management, and employee training through AI competitions and 'learn-by-doing' approaches, ensuring safe scaling across the firm. LLM Suite rolled out progressively, starting with proofs-of-concept and expanding firm-wide.

Ergebnisse

  • Users reached: 140,000 employees
  • Use cases developed: 450+ proofs-of-concept
  • Financial upside: Up to $2 billion in AI value
  • Deployment speed: From pilot to 60K users in months
  • Advisor tools: Connect Coach for Private Bank
  • Firm-wide PoCs: Rigorous ROI measurement across 450 initiatives
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Amazon

Retail

In the vast e-commerce landscape, online shoppers face significant hurdles in product discovery and decision-making. With millions of products available, customers often struggle to find items matching their specific needs, compare options, or get quick answers to nuanced questions about features, compatibility, and usage. Traditional search bars and static listings fall short, leading to shopping cart abandonment rates as high as 70% industry-wide and prolonged decision times that frustrate users. Amazon, serving over 300 million active customers, encountered amplified challenges during peak events like Prime Day, where query volumes spiked dramatically. Shoppers demanded personalized, conversational assistance akin to in-store help, but scaling human support was impossible. Issues included handling complex, multi-turn queries, integrating real-time inventory and pricing data, and ensuring recommendations complied with safety and accuracy standards amid a $500B+ catalog.

Lösung

Amazon developed Rufus, a generative AI-powered conversational shopping assistant embedded in the Amazon Shopping app and desktop. Rufus leverages a custom-built large language model (LLM) fine-tuned on Amazon's product catalog, customer reviews, and web data, enabling natural, multi-turn conversations to answer questions, compare products, and provide tailored recommendations. Powered by Amazon Bedrock for scalability and AWS Trainium/Inferentia chips for efficient inference, Rufus scales to millions of sessions without latency issues. It incorporates agentic capabilities for tasks like cart addition, price tracking, and deal hunting, overcoming prior limitations in personalization by accessing user history and preferences securely. Implementation involved iterative testing, starting with beta in February 2024, expanding to all US users by September, and global rollouts, addressing hallucination risks through grounding techniques and human-in-loop safeguards.

Ergebnisse

  • 60% higher purchase completion rate for Rufus users
  • $10B projected additional sales from Rufus
  • 250M+ customers used Rufus in 2025
  • Monthly active users up 140% YoY
  • Interactions surged 210% YoY
  • Black Friday sales sessions +100% with Rufus
  • 149% jump in Rufus users recently
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Citibank Hong Kong

Wealth Management

Citibank Hong Kong faced growing demand for advanced personal finance management tools accessible via mobile devices. Customers sought predictive insights into budgeting, investing, and financial tracking, but traditional apps lacked personalization and real-time interactivity. In a competitive retail banking landscape, especially in wealth management, clients expected seamless, proactive advice amid volatile markets and rising digital expectations in Asia. Key challenges included integrating vast customer data for accurate forecasts, ensuring conversational interfaces felt natural, and overcoming data privacy hurdles in Hong Kong's regulated environment. Early mobile tools showed low engagement, with users abandoning apps due to generic recommendations, highlighting the need for AI-driven personalization to retain high-net-worth individuals.

Lösung

Wealth 360 emerged as Citibank HK's AI-powered personal finance manager, embedded in the Citi Mobile app. It leverages predictive analytics to forecast spending patterns, investment returns, and portfolio risks, delivering personalized recommendations via a conversational interface like chatbots. Drawing from Citi's global AI expertise, it processes transaction data, market trends, and user behavior for tailored advice on budgeting and wealth growth. Implementation involved machine learning models for personalization and natural language processing (NLP) for intuitive chats, building on Citi's prior successes like Asia-Pacific chatbots and APIs. This solution addressed gaps by enabling proactive alerts and virtual consultations, enhancing customer experience without human intervention.

Ergebnisse

  • 30% increase in mobile app engagement metrics
  • 25% improvement in wealth management service retention
  • 40% faster response times via conversational AI
  • 85% customer satisfaction score for personalized insights
  • 18M+ API calls processed in similar Citi initiatives
  • 50% reduction in manual advisory queries
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PepsiCo (Frito-Lay)

Food Manufacturing

In the fast-paced food manufacturing industry, PepsiCo's Frito-Lay division grappled with unplanned machinery downtime that disrupted high-volume production lines for snacks like Lay's and Doritos. These lines operate 24/7, where even brief failures could cost thousands of dollars per hour in lost capacity—industry estimates peg average downtime at $260,000 per hour in manufacturing . Perishable ingredients and just-in-time supply chains amplified losses, leading to high maintenance costs from reactive repairs, which are 3-5x more expensive than planned ones . Frito-Lay plants faced frequent issues with critical equipment like compressors, conveyors, and fryers, where micro-stops and major breakdowns eroded overall equipment effectiveness (OEE). Worker fatigue from extended shifts compounded risks, as noted in reports of grueling 84-hour weeks, indirectly stressing machines further . Without predictive insights, maintenance teams relied on schedules or breakdowns, resulting in lost production capacity and inability to meet consumer demand spikes.

Lösung

PepsiCo deployed machine learning predictive maintenance across Frito-Lay factories, leveraging sensor data from IoT devices on equipment to forecast failures days or weeks ahead. Models analyzed vibration, temperature, pressure, and usage patterns using algorithms like random forests and deep learning for time-series forecasting . Partnering with cloud platforms like Microsoft Azure Machine Learning and AWS, PepsiCo built scalable systems integrating real-time data streams for just-in-time maintenance alerts. This shifted from reactive to proactive strategies, optimizing schedules during low-production windows and minimizing disruptions . Implementation involved pilot testing in select plants before full rollout, overcoming data silos through advanced analytics .

Ergebnisse

  • 4,000 extra production hours gained annually
  • 50% reduction in unplanned downtime
  • 30% decrease in maintenance costs
  • 95% accuracy in failure predictions
  • 20% increase in OEE (Overall Equipment Effectiveness)
  • $5M+ annual savings from optimized repairs
Read case study →

Best Practices

Successful implementations follow proven patterns. Have a look at our tactical advice to get started.

Centralise Your Policy and Convert It into Gemini-Readable Rules

Start by collecting all relevant travel and expense policies: global policy, regional add-ons, works council agreements, and exceptions for specific roles or teams. Clean up duplication and contradictions—Gemini can reason about complex logic, but only if the source is coherent.

Then, translate the key parts into structured prompts and configuration that Gemini can consistently apply. For example, define city-level hotel caps, per-diem rates, alcohol rules, and approval thresholds in a structured document (JSON, YAML, or structured text) that your integration layer passes to Gemini with each claim.

System prompt example for Gemini:
You are an Expense Policy Engine for ACME Group.
Apply the following rules to each expense line item:
- Hotel caps per night (incl. taxes) by city and country
- Meal caps per day by country and role
- Alcohol is not reimbursable except for client dinners with VP+ present
- Subscriptions over 50 EUR/month require prior approval ID
Return:
- policy_compliance: COMPLIANT / BORDERLINE / NON_COMPLIANT
- violated_rules: list of rule IDs
- explanation: short natural language summary for the employee

By externalising the rules, finance can update policy text and parameters without redeploying the whole system—Gemini will always work with the latest version passed by your integration.

Automate Line-Item Classification and Receipt Matching

Integrate Gemini with your expense management system (e.g., via API or middleware) to process each submitted claim. The workflow should extract text and structure from receipts and match it to card transactions and user-input categories before any human sees the report.

Use Gemini to infer merchant type, expense category, and location, even when receipts are messy or in different languages. For example, a line item from a hotel restaurant can be classified as a meal, while the room charge becomes lodging. Gemini can also detect whether the receipt belongs to the same date, merchant, and approximate amount as the card transaction.

Prompt snippet for classification:
Classify this receipt into:
- expense_type (hotel, meal, taxi, ride-sharing, subscription, other)
- city, country
- currency
- is_personal_charge (yes/no)
- suspicious_signals (list)

Feed the classification output back into your expense tool, so approvers see clean, standardised categories and an initial compliance status that significantly reduces manual review time.

Implement Real-Time Risk Scoring and Routing Rules

Beyond rule checks, configure Gemini to generate a risk score for each expense report or even each line. Combine traditional factors (amount, country risk, employee role) with AI-detected patterns (round amounts, repeated claims at same time of day, sequence of similar merchants) for a more nuanced view.

Use that score to drive routing in your existing workflow engine. For example, expenses with a risk score < 20 are auto-approved if they also meet basic system rules; 20–60 are routed to the line manager; > 60 go to finance for further review with Gemini’s detailed explanation attached.

Example Gemini output schema:
{
  "risk_score": 72,
  "risk_factors": [
    "Multiple meal claims in same evening",
    "Merchant category not typical for business trips",
    "Previous similar claim rejected last month"
  ],
  "recommendation": "Escalate to Finance Controller",
  "explanation": "The employee submitted 3 dinner claims on the same date in one city..."
}

Approvers get immediate, structured context, so they can make faster, better-documented decisions.

Surface Policy Violations and Patterns in Dashboards

Use Gemini’s structured outputs to build expense compliance dashboards in your BI tool. Instead of generic T&E spend charts, track specific out-of-policy categories: hotel overages by city, late-night ride-sharing, subscriptions without approval IDs, or repeated borderline claims by department.

Aggregate Gemini’s violation tags and explanations into metrics such as “% reports with at least one violation”, “top 10 merchants by non-compliant spend”, or “departments with highest policy breach rate”. Connect this data to your cost-control projects so finance and business leaders can see where training, negotiation, or policy changes will have the biggest impact.

Example metric definitions:
- non_compliant_amount_share = non_compliant_amount / total_expense_amount
- avg_violations_per_report = total_violations / number_of_reports
- top_violation_types = count_by(violation_type)

These dashboards turn AI detections into concrete actions, from revising hotel caps in specific cities to adjusting travel guidelines for certain teams.

Create Transparent Explanations for Employees and Approvers

Configure Gemini not only to flag issues, but to generate short, user-friendly explanations embedded directly in your expense tool. This reduces back-and-forth emails and makes policy enforcement feel fair rather than arbitrary.

When a line is flagged, display Gemini’s explanation and the specific rule reference. For example:

Example explanation prompt:
Explain to the employee in 2-3 sentences why this expense may not be compliant.
Use clear, neutral language and reference the rule ID and key thresholds.

And the result:

"This dinner exceeds the maximum meal allowance of 40 EUR per person (Rule MEAL-3) for
Germany. The total including drinks is 78 EUR per person. Please either adjust the
claim to the allowed amount or provide justification for the overage (e.g., client dinner)."

Clear explanations reduce disputes and help employees self-correct their behaviour over time, which further decreases out-of-policy attempts.

Run an AI PoC Before Scaling Across All Entities

Before rolling out Gemini-based expense controls across the entire organisation, validate the approach with a focused Proof of Concept. Select one business unit, a subset of expense types (e.g., travel only), and a 4–8 week window to measure performance.

Define concrete KPIs: percentage of reports fully auto-approved, reduction in manual review time per report, detection rate of previously missed violations, and false-positive rate. Use these metrics to refine prompts, thresholds, and routing rules. Once the PoC demonstrates value and acceptable risk levels, you have data to secure broader stakeholder buy-in and plan a staged rollout.

Expected outcomes when implemented well: 30–60% reduction in manual line-item checks, 20–40% decrease in out-of-policy T&E spend in targeted categories within 6–12 months, and significantly fewer after-the-fact disputes—because potential issues are caught and explained in real time rather than during late audits.

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Frequently Asked Questions

Gemini analyses each expense line item together with receipts, card transactions, and your policy rules. It checks amounts against limits (e.g., hotel caps by city), validates required metadata (purpose, attendees, approval IDs), and looks for unusual patterns across time, merchants, and employees.

Instead of relying only on static rules in your expense tool, Gemini can interpret messy receipts, infer categories, and highlight borderline or suspicious behaviour. It then returns a compliance status, risk score, and explanation that your expense system can use to auto-approve, route for review, or block the claim.

Implementation usually involves three elements: API integration, policy encoding, and workflow configuration. Technically, you need a way for your expense tool or middleware to send claim data and receipts to Gemini, receive structured compliance outputs, and write those back into the expense records.

On the business side, finance provides the travel and expense policy, identifies key controls (e.g., hotel caps, subscription approvals), and helps define decision rules based on Gemini’s outputs. With a focused scope, a first integration can often be prototyped in a few weeks, then hardened for production once results are validated.

In a well-scoped pilot, organisations typically see a significant reduction in manual review effort within 4–8 weeks of implementation. Many routine, low-risk expenses can be auto-approved with high confidence, while higher-risk items are clearly flagged with explanations, which speeds up decisions.

On cost control, it is realistic to target a 20–40% reduction in out-of-policy T&E spend in selected categories (e.g., hotels, meals, subscriptions) over 6–12 months, driven by earlier detection, better visibility, and behaviour change. Exact numbers depend on your baseline policy enforcement, existing tools, and how aggressively you tune thresholds.

Finance data is sensitive, so any Gemini deployment for expense control must comply with your data protection, audit, and regulatory requirements. This typically includes clarifying where data is processed, how long content and logs are retained, and how AI decisions are documented.

A robust setup ensures that each AI assessment is traceable: inputs (anonymised where possible), policy rules applied, risk score, and final recommendation. These logs can be stored in your existing systems for audit trails. Reruption works with your security, legal, and compliance teams to align architecture and configuration with internal and external requirements before scaling the solution.

Reruption combines AI engineering depth with a Co-Preneur mindset—we work inside your P&L, not just in slide decks. For this use case, our 9.900€ AI PoC offering is often the best starting point: we help you define the expense control scope, assess technical feasibility with Gemini, and build a working prototype integrated with your existing tools.

From there, we support you in hardening the solution for production: refining policy prompts, optimising risk thresholds, designing dashboards, and integrating with your finance and compliance workflows. Because we operate like co-founders rather than external advisors, we stay involved until the new AI-based controls are actually live, measurable, and accepted by your finance team and stakeholders.

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