The Challenge: Out-of-Policy Expense Claims

For most finance teams, out-of-policy expense claims are a persistent blind spot. Travel, client entertainment, subscriptions, and ad-hoc purchases all flow through different channels. By the time you see them, they are already in the system, mixed with hundreds or thousands of compliant items. Manually checking every line against a complex policy is simply not feasible.

Traditional controls rely on static rules in expense tools and occasional manual audits. These rules handle simple checks like daily meal caps or missing receipts, but they fail when policies become nuanced: city-level hotel limits, client-specific exceptions, repeated borderline claims, or spending patterns that are technically within limits but clearly abusive. As policies evolve, IT and finance struggle to keep system rules in sync with the real world, leaving gaps that employees quickly and often unintentionally exploit.

The result is significant uncontrolled spend and friction. Non-compliant expenses slip through and inflate T&E costs, especially in travel, procurement, and long-tail software subscriptions. Finance teams waste hours on after-the-fact disputes that damage trust with employees and managers. Leadership loses real-time visibility into cost drivers and cannot enforce approval rules at scale, which weakens bargaining power with vendors and undermines broader cost-control programs.

This challenge is real, but it is solvable. With modern AI expense control, you can review every claim in real time, apply complex policy logic consistently, and surface patterns humans would never see. At Reruption, we’ve helped organisations move from manual, reactive checks to AI-first operational controls in other critical areas like document analysis and compliance. The rest of this page walks you through how to apply the same thinking using Gemini to bring your out-of-policy spend under control.

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Our Assessment

A strategic assessment of the challenge and high-level tips how to tackle it.

From Reruption’s work building AI-first internal tools and document analysis systems, we’ve seen how quickly manual control processes become bottlenecks. Applying that experience to Gemini for expense policy enforcement means treating Gemini not as a chatbot, but as a reasoning engine embedded into your finance workflows: reading receipts and invoices, interpreting your policy, and flagging outliers automatically before they hit your ledger.

Anchor Gemini in a Clear Expense Governance Model

Before you integrate Gemini into your expense process, you need a clear governance model: who defines policy, who owns exceptions, and how decisions are documented. AI cannot fix a fuzzy policy. If regional hotel limits, per-diem rules, or subscription approval thresholds are ambiguous, Gemini will reflect that ambiguity and generate inconsistent flags.

Start by consolidating your travel and expense policy into a single, machine-readable source of truth. This doesn’t require rewriting everything, but your rules must be explicit enough that a system can interpret them: numeric limits, location-specific rules, role-based exceptions, and escalation paths. When Gemini evaluates claims against this structure, you get consistent, defendable decisions rather than ad-hoc judgments from individual approvers.

Think in Risk Tiers, Not Binary Approvals

A purely binary approach (approve/decline) is rarely effective for AI-driven expense control. Instead, design your Gemini integration around risk tiers: low-risk claims that can be auto-approved, medium-risk items that require manager review, and high-risk or clearly out-of-policy spend that is blocked and escalated.

This risk-based mindset allows you to automate the long tail of routine, compliant expenses while focusing human attention where it matters. Gemini excels at aggregating weak signals—slightly unusual merchants, repeated borderline claims, or cross-employee patterns—and translating them into a risk score. Finance can then set thresholds by region or business unit and adjust them as comfort with the system grows.

Prepare Teams for AI-Assisted, Not AI-Driven, Decisions

Even with a strong policy, finance teams and managers must understand that Gemini augments their judgment rather than replaces it. Early in the rollout, over-automation can create resistance if employees see “the AI” as an opaque authority that blocks legitimate claims.

Set expectations clearly: Gemini highlights potential out-of-policy items, explains the reasoning in human language, and suggests actions, but final decisions initially remain with humans. Give approvers and finance analysts transparent views into Gemini’s assessment—what rule it applied, what pattern it detected—so they can learn to trust its recommendations and push back where needed.

Design for Continuous Learning and Policy Feedback Loops

Policies and behaviours change: new travel patterns, emerging vendors, updated benefits. A one-time configuration of AI expense controls will quickly become outdated. Treat your Gemini implementation as a living system that learns from approvals, rejections, and policy updates.

Strategically, this means defining clear feedback signals. When managers override a Gemini flag as acceptable, that decision should feed into how similar future claims are scored. When finance updates a policy—e.g., lowering hotel caps in a specific city—you need a simple workflow to propagate that change into the Gemini policy prompts and configuration. Over time, this feedback loop reduces false positives and improves detection of genuinely problematic spend.

Address Compliance, Data Protection, and Audit Requirements Upfront

Finance data is sensitive by definition. Implementing Gemini for expense auditing touches receipts, card transactions, and sometimes confidential client information. Strategically, you need to decide where data is processed, how long it is retained, and what evidence auditors will require.

Collaborate early with your security, legal, and compliance teams to define constraints: data residency, logging requirements, and how AI decisions are documented. Design the system so that every Gemini decision is traceable—inputs, reasoning summary, and outcome—so you can demonstrate to auditors that your controls are robust and explainable. This upfront alignment avoids painful rework later and speeds up approval for scaling the solution across entities.

Using Gemini for out-of-policy expense control is less about adding another tool and more about reshaping how policy is applied in real time: clear governance, risk-based controls, transparent decision support, and continuous learning. Reruption’s AI engineering and Co-Preneur approach are built for exactly this type of embedded, operational solution—working side by side with your finance and IT teams to get from idea to a running AI control loop. If you’re considering automating your expense checks with Gemini, we can help you test feasibility quickly and scale what works without disrupting your existing finance stack.

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Real-World Case Studies

From Banking to Healthcare: Learn how companies successfully use Gemini.

Wells Fargo

Banking

Wells Fargo, serving 70 million customers across 35 countries, faced intense demand for 24/7 customer service in its mobile banking app, where users needed instant support for transactions like transfers and bill payments. Traditional systems struggled with high interaction volumes, long wait times, and the need for rapid responses via voice and text, especially as customer expectations shifted toward seamless digital experiences. Regulatory pressures in banking amplified challenges, requiring strict data privacy to prevent PII exposure while scaling AI without human intervention. Additionally, most large banks were stuck in proof-of-concept stages for generative AI, lacking production-ready solutions that balanced innovation with compliance. Wells Fargo needed a virtual assistant capable of handling complex queries autonomously, providing spending insights, and continuously improving without compromising security or efficiency.

Lösung

Wells Fargo developed Fargo, a generative AI virtual assistant integrated into its banking app, leveraging Google Cloud AI including Dialogflow for conversational flow and PaLM 2/Flash 2.0 LLMs for natural language understanding. This model-agnostic architecture enabled privacy-forward orchestration, routing queries without sending PII to external models. Launched in March 2023 after a 2022 announcement, Fargo supports voice/text interactions for tasks like transfers, bill pay, and spending analysis. Continuous updates added AI-driven insights, agentic capabilities via Google Agentspace, ensuring zero human handoffs and scalability for regulated industries. The approach overcame challenges by focusing on secure, efficient AI deployment.

Ergebnisse

  • 245 million interactions in 2024
  • 20 million interactions by Jan 2024 since March 2023 launch
  • Projected 100 million interactions annually (2024 forecast)
  • Zero human handoffs across all interactions
  • Zero PII exposed to LLMs
  • Average 2.7 interactions per user session
Read case study →

H&M

Apparel Retail

In the fast-paced world of apparel retail, H&M faced intense pressure from rapidly shifting consumer trends and volatile demand. Traditional forecasting methods struggled to keep up, leading to frequent stockouts during peak seasons and massive overstock of unsold items, which contributed to high waste levels and tied up capital. Reports indicate H&M's inventory inefficiencies cost millions annually, with overproduction exacerbating environmental concerns in an industry notorious for excess. Compounding this, global supply chain disruptions and competition from agile rivals like Zara amplified the need for precise trend forecasting. H&M's legacy systems relied on historical sales data alone, missing real-time signals from social media and search trends, resulting in misallocated inventory across 5,000+ stores worldwide and suboptimal sell-through rates.

Lösung

H&M deployed AI-driven predictive analytics to transform its approach, integrating machine learning models that analyze vast datasets from social media, fashion blogs, search engines, and internal sales. These models predict emerging trends weeks in advance and optimize inventory allocation dynamically. The solution involved partnering with data platforms to scrape and process unstructured data, feeding it into custom ML algorithms for demand forecasting. This enabled automated restocking decisions, reducing human bias and accelerating response times from months to days.

Ergebnisse

  • 30% increase in profits from optimized inventory
  • 25% reduction in waste and overstock
  • 20% improvement in forecasting accuracy
  • 15-20% higher sell-through rates
  • 14% reduction in stockouts
Read case study →

Nubank (Pix Payments)

Payments

Nubank, Latin America's largest digital bank serving over 114 million customers across Brazil, Mexico, and Colombia, faced the challenge of scaling its Pix instant payment system amid explosive growth. Traditional Pix transactions required users to navigate the app manually, leading to friction, especially for quick, on-the-go payments. This app navigation bottleneck increased processing time and limited accessibility for users preferring conversational interfaces like WhatsApp, where 80% of Brazilians communicate daily. Additionally, enabling secure, accurate interpretation of diverse inputs—voice commands, natural language text, and images (e.g., handwritten notes or receipts)—posed significant hurdles. Nubank needed to overcome accuracy issues in multimodal understanding, ensure compliance with Brazil's Central Bank regulations, and maintain trust in a high-stakes financial environment while handling millions of daily transactions.

Lösung

Nubank deployed a multimodal generative AI solution powered by OpenAI models, allowing customers to initiate Pix payments through voice messages, text instructions, or image uploads directly in the app or WhatsApp. The AI processes speech-to-text, natural language processing for intent extraction, and optical character recognition (OCR) for images, converting them into executable Pix transfers. Integrated seamlessly with Nubank's backend, the system verifies user identity, extracts key details like amount and recipient, and executes transactions in seconds, bypassing traditional app screens. This AI-first approach enhances convenience, speed, and safety, scaling operations without proportional human intervention.

Ergebnisse

  • 60% reduction in transaction processing time
  • Tested with 2 million users by end of 2024
  • Serves 114 million customers across 3 countries
  • Testing initiated August 2024
  • Processes voice, text, and image inputs for Pix
  • Enabled instant payments via WhatsApp integration
Read case study →

Lunar

Banking

Lunar, a leading Danish neobank, faced surging customer service demand outside business hours, with many users preferring voice interactions over apps due to accessibility issues. Long wait times frustrated customers, especially elderly or less tech-savvy ones struggling with digital interfaces, leading to inefficiencies and higher operational costs. This was compounded by the need for round-the-clock support in a competitive fintech landscape where 24/7 availability is key. Traditional call centers couldn't scale without ballooning expenses, and voice preference was evident but underserved, resulting in lost satisfaction and potential churn.

Lösung

Lunar deployed Europe's first GenAI-native voice assistant powered by GPT-4, enabling natural, telephony-based conversations for handling inquiries anytime without queues. The agent processes complex banking queries like balance checks, transfers, and support in Danish and English. Integrated with advanced speech-to-text and text-to-speech, it mimics human agents, escalating only edge cases to humans. This conversational AI approach overcame scalability limits, leveraging OpenAI's tech for accuracy in regulated fintech.

Ergebnisse

  • ~75% of all customer calls expected to be handled autonomously
  • 24/7 availability eliminating wait times for voice queries
  • Positive early feedback from app-challenged users
  • First European bank with GenAI-native voice tech
  • Significant operational cost reductions projected
Read case study →

Ford Motor Company

Manufacturing

In Ford's automotive manufacturing plants, vehicle body sanding and painting represented a major bottleneck. These labor-intensive tasks required workers to manually sand car bodies, a process prone to inconsistencies, fatigue, and ergonomic injuries due to repetitive motions over hours . Traditional robotic systems struggled with the variability in body panels, curvatures, and material differences, limiting full automation in legacy 'brownfield' facilities . Additionally, achieving consistent surface quality for painting was critical, as defects could lead to rework, delays, and increased costs. With rising demand for electric vehicles (EVs) and production scaling, Ford needed to modernize without massive CapEx or disrupting ongoing operations, while prioritizing workforce safety and upskilling . The challenge was to integrate scalable automation that collaborated with humans seamlessly.

Lösung

Ford addressed this by deploying AI-guided collaborative robots (cobots) equipped with machine vision and automation algorithms. In the body shop, six cobots use cameras and AI to scan car bodies in real-time, detecting surfaces, defects, and contours with high precision . These systems employ computer vision models for 3D mapping and path planning, allowing cobots to adapt dynamically without reprogramming . The solution emphasized a workforce-first brownfield strategy, starting with pilot deployments in Michigan plants. Cobots handle sanding autonomously while humans oversee quality, reducing injury risks. Partnerships with robotics firms and in-house AI development enabled low-code inspection tools for easy scaling .

Ergebnisse

  • Sanding time: 35 seconds per full car body (vs. hours manually)
  • Productivity boost: 4x faster assembly processes
  • Injury reduction: 70% fewer ergonomic strains in cobot zones
  • Consistency improvement: 95% defect-free surfaces post-sanding
  • Deployment scale: 6 cobots operational, expanding to 50+ units
  • ROI timeline: Payback in 12-18 months per plant
Read case study →

Best Practices

Successful implementations follow proven patterns. Have a look at our tactical advice to get started.

Centralise Your Policy and Convert It into Gemini-Readable Rules

Start by collecting all relevant travel and expense policies: global policy, regional add-ons, works council agreements, and exceptions for specific roles or teams. Clean up duplication and contradictions—Gemini can reason about complex logic, but only if the source is coherent.

Then, translate the key parts into structured prompts and configuration that Gemini can consistently apply. For example, define city-level hotel caps, per-diem rates, alcohol rules, and approval thresholds in a structured document (JSON, YAML, or structured text) that your integration layer passes to Gemini with each claim.

System prompt example for Gemini:
You are an Expense Policy Engine for ACME Group.
Apply the following rules to each expense line item:
- Hotel caps per night (incl. taxes) by city and country
- Meal caps per day by country and role
- Alcohol is not reimbursable except for client dinners with VP+ present
- Subscriptions over 50 EUR/month require prior approval ID
Return:
- policy_compliance: COMPLIANT / BORDERLINE / NON_COMPLIANT
- violated_rules: list of rule IDs
- explanation: short natural language summary for the employee

By externalising the rules, finance can update policy text and parameters without redeploying the whole system—Gemini will always work with the latest version passed by your integration.

Automate Line-Item Classification and Receipt Matching

Integrate Gemini with your expense management system (e.g., via API or middleware) to process each submitted claim. The workflow should extract text and structure from receipts and match it to card transactions and user-input categories before any human sees the report.

Use Gemini to infer merchant type, expense category, and location, even when receipts are messy or in different languages. For example, a line item from a hotel restaurant can be classified as a meal, while the room charge becomes lodging. Gemini can also detect whether the receipt belongs to the same date, merchant, and approximate amount as the card transaction.

Prompt snippet for classification:
Classify this receipt into:
- expense_type (hotel, meal, taxi, ride-sharing, subscription, other)
- city, country
- currency
- is_personal_charge (yes/no)
- suspicious_signals (list)

Feed the classification output back into your expense tool, so approvers see clean, standardised categories and an initial compliance status that significantly reduces manual review time.

Implement Real-Time Risk Scoring and Routing Rules

Beyond rule checks, configure Gemini to generate a risk score for each expense report or even each line. Combine traditional factors (amount, country risk, employee role) with AI-detected patterns (round amounts, repeated claims at same time of day, sequence of similar merchants) for a more nuanced view.

Use that score to drive routing in your existing workflow engine. For example, expenses with a risk score < 20 are auto-approved if they also meet basic system rules; 20–60 are routed to the line manager; > 60 go to finance for further review with Gemini’s detailed explanation attached.

Example Gemini output schema:
{
  "risk_score": 72,
  "risk_factors": [
    "Multiple meal claims in same evening",
    "Merchant category not typical for business trips",
    "Previous similar claim rejected last month"
  ],
  "recommendation": "Escalate to Finance Controller",
  "explanation": "The employee submitted 3 dinner claims on the same date in one city..."
}

Approvers get immediate, structured context, so they can make faster, better-documented decisions.

Surface Policy Violations and Patterns in Dashboards

Use Gemini’s structured outputs to build expense compliance dashboards in your BI tool. Instead of generic T&E spend charts, track specific out-of-policy categories: hotel overages by city, late-night ride-sharing, subscriptions without approval IDs, or repeated borderline claims by department.

Aggregate Gemini’s violation tags and explanations into metrics such as “% reports with at least one violation”, “top 10 merchants by non-compliant spend”, or “departments with highest policy breach rate”. Connect this data to your cost-control projects so finance and business leaders can see where training, negotiation, or policy changes will have the biggest impact.

Example metric definitions:
- non_compliant_amount_share = non_compliant_amount / total_expense_amount
- avg_violations_per_report = total_violations / number_of_reports
- top_violation_types = count_by(violation_type)

These dashboards turn AI detections into concrete actions, from revising hotel caps in specific cities to adjusting travel guidelines for certain teams.

Create Transparent Explanations for Employees and Approvers

Configure Gemini not only to flag issues, but to generate short, user-friendly explanations embedded directly in your expense tool. This reduces back-and-forth emails and makes policy enforcement feel fair rather than arbitrary.

When a line is flagged, display Gemini’s explanation and the specific rule reference. For example:

Example explanation prompt:
Explain to the employee in 2-3 sentences why this expense may not be compliant.
Use clear, neutral language and reference the rule ID and key thresholds.

And the result:

"This dinner exceeds the maximum meal allowance of 40 EUR per person (Rule MEAL-3) for
Germany. The total including drinks is 78 EUR per person. Please either adjust the
claim to the allowed amount or provide justification for the overage (e.g., client dinner)."

Clear explanations reduce disputes and help employees self-correct their behaviour over time, which further decreases out-of-policy attempts.

Run an AI PoC Before Scaling Across All Entities

Before rolling out Gemini-based expense controls across the entire organisation, validate the approach with a focused Proof of Concept. Select one business unit, a subset of expense types (e.g., travel only), and a 4–8 week window to measure performance.

Define concrete KPIs: percentage of reports fully auto-approved, reduction in manual review time per report, detection rate of previously missed violations, and false-positive rate. Use these metrics to refine prompts, thresholds, and routing rules. Once the PoC demonstrates value and acceptable risk levels, you have data to secure broader stakeholder buy-in and plan a staged rollout.

Expected outcomes when implemented well: 30–60% reduction in manual line-item checks, 20–40% decrease in out-of-policy T&E spend in targeted categories within 6–12 months, and significantly fewer after-the-fact disputes—because potential issues are caught and explained in real time rather than during late audits.

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Frequently Asked Questions

Gemini analyses each expense line item together with receipts, card transactions, and your policy rules. It checks amounts against limits (e.g., hotel caps by city), validates required metadata (purpose, attendees, approval IDs), and looks for unusual patterns across time, merchants, and employees.

Instead of relying only on static rules in your expense tool, Gemini can interpret messy receipts, infer categories, and highlight borderline or suspicious behaviour. It then returns a compliance status, risk score, and explanation that your expense system can use to auto-approve, route for review, or block the claim.

Implementation usually involves three elements: API integration, policy encoding, and workflow configuration. Technically, you need a way for your expense tool or middleware to send claim data and receipts to Gemini, receive structured compliance outputs, and write those back into the expense records.

On the business side, finance provides the travel and expense policy, identifies key controls (e.g., hotel caps, subscription approvals), and helps define decision rules based on Gemini’s outputs. With a focused scope, a first integration can often be prototyped in a few weeks, then hardened for production once results are validated.

In a well-scoped pilot, organisations typically see a significant reduction in manual review effort within 4–8 weeks of implementation. Many routine, low-risk expenses can be auto-approved with high confidence, while higher-risk items are clearly flagged with explanations, which speeds up decisions.

On cost control, it is realistic to target a 20–40% reduction in out-of-policy T&E spend in selected categories (e.g., hotels, meals, subscriptions) over 6–12 months, driven by earlier detection, better visibility, and behaviour change. Exact numbers depend on your baseline policy enforcement, existing tools, and how aggressively you tune thresholds.

Finance data is sensitive, so any Gemini deployment for expense control must comply with your data protection, audit, and regulatory requirements. This typically includes clarifying where data is processed, how long content and logs are retained, and how AI decisions are documented.

A robust setup ensures that each AI assessment is traceable: inputs (anonymised where possible), policy rules applied, risk score, and final recommendation. These logs can be stored in your existing systems for audit trails. Reruption works with your security, legal, and compliance teams to align architecture and configuration with internal and external requirements before scaling the solution.

Reruption combines AI engineering depth with a Co-Preneur mindset—we work inside your P&L, not just in slide decks. For this use case, our 9.900€ AI PoC offering is often the best starting point: we help you define the expense control scope, assess technical feasibility with Gemini, and build a working prototype integrated with your existing tools.

From there, we support you in hardening the solution for production: refining policy prompts, optimising risk thresholds, designing dashboards, and integrating with your finance and compliance workflows. Because we operate like co-founders rather than external advisors, we stay involved until the new AI-based controls are actually live, measurable, and accepted by your finance team and stakeholders.

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