The Challenge: Duplicate and Fraudulent Claims

Finance teams are under constant pressure to control spend, yet duplicate and fraudulent expense claims are often hidden in thousands of small invoices, receipts and card transactions. A reused taxi receipt here, a split hotel bill there, a slightly renamed vendor — individually they look harmless. At scale, they erode margins, weaken trust in expense policies and absorb countless hours of manual review.

Traditional controls rely on keyword rules, simple amount thresholds and sample-based audits. These approaches struggle with today’s volume and variety of expense data: scanned receipts in different languages, mixed corporate and personal spend on the same trip, subscription services billed in subtle ways. Human reviewers simply cannot read and cross-check every line item, and classic rule engines can be gamed once employees understand how they work.

The business impact goes beyond the direct financial loss. Weak expense fraud detection undermines your internal control system and exposes you during audits. Budget owners lose confidence in reported numbers, finance spends time firefighting exceptions instead of advising the business, and opportunities to optimise travel, procurement and subscription spend remain unseen. Competitors who automate this layer gain cleaner books, faster closes and better cost visibility.

Yet this challenge is solvable. Modern AI systems like Claude can read long expense reports, invoices and travel logs in context, detect patterns that humans miss, and flag suspicious claims before they are reimbursed. At Reruption, we’ve seen how applying an AI-first lens to document-heavy processes transforms control quality and team productivity. The rest of this page walks through how you can use Claude to bring the same rigor to duplicate and fraudulent claims in your finance function.

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Our Assessment

A strategic assessment of the challenge and high-level tips how to tackle it.

From Reruption’s work building AI-powered document analysis and internal assistants, we’ve seen that Claude is particularly strong at handling long, messy financial artefacts: expense reports with many attachments, travel itineraries, internal expense policies and card statements. Our perspective is simple: used correctly, Claude for expense fraud detection becomes a tireless reviewer that cross-checks every claim against policies and patterns, while still producing explanations finance controllers can understand and challenge.

Treat AI as a Second Pair of Eyes, Not a Black Box Judge

The first strategic decision is to position Claude as a review assistant, not an autonomous decision-maker. In finance, control quality and auditability matter as much as speed. Claude should pre-screen expense reports, highlight potential duplicates and fraudulent claims, and surface structured reasons like “same receipt image used on these three dates” or “vendor not found in supplier master”. Final approval remains with a human controller.

This framing reduces organisational resistance and audit risk. Controllers stay in charge, but their attention is focused on the 5–10% of claims that Claude ranks as most suspicious. Over time, you can gradually increase automation for low-risk, repetitive cases once your team trusts the system’s behaviour and understands its limits.

Design Around Your Policies and Risk Appetite

Claude is most effective when it is configured around your actual expense policies, risk thresholds and approval workflows. Strategically, that means translating policy PDFs and scattered guidelines into clear, machine-readable rules and examples: what counts as a duplicate, how per-diem limits work, which vendors are considered high-risk, what documentation is required for each expense type.

Use Claude to interpret and normalise these policies, but define the “red lines” centrally: which violations automatically block reimbursement, which only trigger a comment, and which data should be written back into your ERP or expense management tool. This ensures AI-powered checks reinforce your internal control framework rather than creating a parallel system with conflicting logic.

Start with High-Volume, High-Ambiguity Categories

Not every expense category needs AI on day one. Strategically, focus Claude on high-volume, high-ambiguity spend where traditional rules underperform: travel and entertainment, subscriptions, miscellaneous reimbursements and vendor invoices from long-tail suppliers. These are exactly the areas where duplicate and fraudulent claims tend to hide.

By narrowing scope, you reduce implementation complexity and can demonstrate value quickly. Once you have proven detection improvements and controller acceptance in these categories, extend coverage to other areas such as mileage claims, training budgets or marketing expenses.

Prepare Teams for a Shift from Data Entry to Investigation

Introducing Claude in finance workflows changes the role of your people. Less time is spent on manual checks (e.g. “does this receipt match this line item?”) and more on investigative work: reviewing AI-flagged anomalies, asking follow-up questions, and refining policies. Strategically, you need to prepare your team for this shift in skill profile and mindset.

Invest in basic AI literacy, transparent training data and examples, and clear escalation paths for disputed cases. Make it explicit that the goal is to reduce low-value manual work, not headcount. When controllers see that AI helps them catch patterns they would have missed — like systematic receipt reuse by a specific cost centre — adoption becomes much easier.

Engineer for Traceability and Compliance from Day One

Finance leaders need assurance that any AI-based fraud detection is explainable, auditable and compliant with data protection rules. Strategically, that means designing your Claude integration to store the prompts, model outputs and key decision signals for each checked claim. This creates a traceable trail you can show to internal audit or external auditors.

Work with legal, compliance and IT security early to define data boundaries: which fields are sent to Claude, how PII is handled, where logs are stored, and who can access what. Reruption’s work on secure AI document analysis has shown that involving these stakeholders at the outset dramatically accelerates later approvals and reduces the risk of having to redesign the solution under regulatory pressure.

Used with the right strategy, Claude becomes a scalable defence against duplicate and fraudulent expense claims — reading every document, cross-checking every pattern, and surfacing clear explanations your finance team can act on. Reruption specialises in turning that potential into concrete, secure workflows that match your policies, systems and risk appetite. If you want to test this in your own environment, our AI PoC format makes it straightforward to validate detection quality and effort before you invest in a full rollout.

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Real-World Case Studies

From Banking to Logistics: Learn how companies successfully use Claude.

DBS Bank

Banking

DBS Bank, Southeast Asia's leading financial institution, grappled with scaling AI from experiments to production amid surging fraud threats, demands for hyper-personalized customer experiences, and operational inefficiencies in service support. Traditional fraud detection systems struggled to process up to 15,000 data points per customer in real-time, leading to missed threats and suboptimal risk scoring. Personalization efforts were hampered by siloed data and lack of scalable algorithms for millions of users across diverse markets. Additionally, customer service teams faced overwhelming query volumes, with manual processes slowing response times and increasing costs. Regulatory pressures in banking demanded responsible AI governance, while talent shortages and integration challenges hindered enterprise-wide adoption. DBS needed a robust framework to overcome data quality issues, model drift, and ethical concerns in generative AI deployment, ensuring trust and compliance in a competitive Southeast Asian landscape.

Lösung

DBS launched an enterprise-wide AI program with over 20 use cases, leveraging machine learning for advanced fraud risk models and personalization, complemented by generative AI for an internal support assistant. Fraud models integrated vast datasets for real-time anomaly detection, while personalization algorithms delivered hyper-targeted nudges and investment ideas via the digibank app. A human-AI synergy approach empowered service teams with a GenAI assistant handling routine queries, drawing from internal knowledge bases. DBS emphasized responsible AI through governance frameworks, upskilling 40,000+ employees, and phased rollout starting with pilots in 2021, scaling production by 2024. Partnerships with tech leaders and Harvard-backed strategy ensured ethical scaling across fraud, personalization, and operations.

Ergebnisse

  • 17% increase in savings from prevented fraud attempts
  • Over 100 customized algorithms for customer analyses
  • 250,000 monthly queries processed efficiently by GenAI assistant
  • 20+ enterprise-wide AI use cases deployed
  • Analyzes up to 15,000 data points per customer for fraud
  • Boosted productivity by 20% via AI adoption (CEO statement)
Read case study →

AT&T

Telecommunications

As a leading telecom operator, AT&T manages one of the world's largest and most complex networks, spanning millions of cell sites, fiber optics, and 5G infrastructure. The primary challenges included inefficient network planning and optimization, such as determining optimal cell site placement and spectrum acquisition amid exploding data demands from 5G rollout and IoT growth. Traditional methods relied on manual analysis, leading to suboptimal resource allocation and higher capital expenditures. Additionally, reactive network maintenance caused frequent outages, with anomaly detection lagging behind real-time needs. Detecting and fixing issues proactively was critical to minimize downtime, but vast data volumes from network sensors overwhelmed legacy systems. This resulted in increased operational costs, customer dissatisfaction, and delayed 5G deployment. AT&T needed scalable AI to predict failures, automate healing, and forecast demand accurately.

Lösung

AT&T integrated machine learning and predictive analytics through its AT&T Labs, developing models for network design including spectrum refarming and cell site optimization. AI algorithms analyze geospatial data, traffic patterns, and historical performance to recommend ideal tower locations, reducing build costs. For operations, anomaly detection and self-healing systems use predictive models on NFV (Network Function Virtualization) to forecast failures and automate fixes, like rerouting traffic. Causal AI extends beyond correlations for root-cause analysis in churn and network issues. Implementation involved edge-to-edge intelligence, deploying AI across 100,000+ engineers' workflows.

Ergebnisse

  • Billions of dollars saved in network optimization costs
  • 20-30% improvement in network utilization and efficiency
  • Significant reduction in truck rolls and manual interventions
  • Proactive detection of anomalies preventing major outages
  • Optimized cell site placement reducing CapEx by millions
  • Enhanced 5G forecasting accuracy by up to 40%
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Wells Fargo

Banking

Wells Fargo, serving 70 million customers across 35 countries, faced intense demand for 24/7 customer service in its mobile banking app, where users needed instant support for transactions like transfers and bill payments. Traditional systems struggled with high interaction volumes, long wait times, and the need for rapid responses via voice and text, especially as customer expectations shifted toward seamless digital experiences. Regulatory pressures in banking amplified challenges, requiring strict data privacy to prevent PII exposure while scaling AI without human intervention. Additionally, most large banks were stuck in proof-of-concept stages for generative AI, lacking production-ready solutions that balanced innovation with compliance. Wells Fargo needed a virtual assistant capable of handling complex queries autonomously, providing spending insights, and continuously improving without compromising security or efficiency.

Lösung

Wells Fargo developed Fargo, a generative AI virtual assistant integrated into its banking app, leveraging Google Cloud AI including Dialogflow for conversational flow and PaLM 2/Flash 2.0 LLMs for natural language understanding. This model-agnostic architecture enabled privacy-forward orchestration, routing queries without sending PII to external models. Launched in March 2023 after a 2022 announcement, Fargo supports voice/text interactions for tasks like transfers, bill pay, and spending analysis. Continuous updates added AI-driven insights, agentic capabilities via Google Agentspace, ensuring zero human handoffs and scalability for regulated industries. The approach overcame challenges by focusing on secure, efficient AI deployment.

Ergebnisse

  • 245 million interactions in 2024
  • 20 million interactions by Jan 2024 since March 2023 launch
  • Projected 100 million interactions annually (2024 forecast)
  • Zero human handoffs across all interactions
  • Zero PII exposed to LLMs
  • Average 2.7 interactions per user session
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IBM

Technology

In a massive global workforce exceeding 280,000 employees, IBM grappled with high employee turnover rates, particularly among high-performing and top talent. The cost of replacing a single employee—including recruitment, onboarding, and lost productivity—can exceed $4,000-$10,000 per hire, amplifying losses in a competitive tech talent market. Manually identifying at-risk employees was nearly impossible amid vast HR data silos spanning demographics, performance reviews, compensation, job satisfaction surveys, and work-life balance metrics. Traditional HR approaches relied on exit interviews and anecdotal feedback, which were reactive and ineffective for prevention. With attrition rates hovering around industry averages of 10-20% annually, IBM faced annual costs in the hundreds of millions from rehiring and training, compounded by knowledge loss and morale dips in a tight labor market. The challenge intensified as retaining scarce AI and tech skills became critical for IBM's innovation edge.

Lösung

IBM developed a predictive attrition ML model using its Watson AI platform, analyzing 34+ HR variables like age, salary, overtime, job role, performance ratings, and distance from home from an anonymized dataset of 1,470 employees. Algorithms such as logistic regression, decision trees, random forests, and gradient boosting were trained to flag employees with high flight risk, achieving 95% accuracy in identifying those likely to leave within six months. The model integrated with HR systems for real-time scoring, triggering personalized interventions like career coaching, salary adjustments, or flexible work options. This data-driven shift empowered CHROs and managers to act proactively, prioritizing top performers at risk.

Ergebnisse

  • 95% accuracy in predicting employee turnover
  • Processed 1,470+ employee records with 34 variables
  • 93% accuracy benchmark in optimized Extra Trees model
  • Reduced hiring costs by averting high-value attrition
  • Potential annual savings exceeding $300M in retention (reported)
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FedEx

Logistics

FedEx faced suboptimal truck routing challenges in its vast logistics network, where static planning led to excess mileage, inflated fuel costs, and higher labor expenses . Handling millions of packages daily across complex routes, traditional methods struggled with real-time variables like traffic, weather disruptions, and fluctuating demand, resulting in inefficient vehicle utilization and delayed deliveries . These inefficiencies not only drove up operational costs but also increased carbon emissions and undermined customer satisfaction in a highly competitive shipping industry. Scaling solutions for dynamic optimization across thousands of trucks required advanced computational approaches beyond conventional heuristics .

Lösung

Machine learning models integrated with heuristic optimization algorithms formed the core of FedEx's AI-driven route planning system, enabling dynamic route adjustments based on real-time data feeds including traffic, weather, and package volumes . The system employs deep learning for predictive analytics alongside heuristics like genetic algorithms to solve the vehicle routing problem (VRP) efficiently, balancing loads and minimizing empty miles . Implemented as part of FedEx's broader AI supply chain transformation, the solution dynamically reoptimizes routes throughout the day, incorporating sense-and-respond capabilities to adapt to disruptions and enhance overall network efficiency .

Ergebnisse

  • 700,000 excess miles eliminated daily from truck routes
  • Multi-million dollar annual savings in fuel and labor costs
  • Improved delivery time estimate accuracy via ML models
  • Enhanced operational efficiency reducing costs industry-wide
  • Boosted on-time performance through real-time optimizations
  • Significant reduction in carbon footprint from mileage savings
Read case study →

Best Practices

Successful implementations follow proven patterns. Have a look at our tactical advice to get started.

Build a Claude-Powered Pre-Check for Every Expense Report

Start by inserting a Claude pre-check step before human approval in your existing expense workflow. Export the full report (line items, employee, cost centre, trip details) plus images or PDFs of receipts, and feed them into Claude as a single structured prompt. Ask Claude to evaluate policy compliance, flag potential duplicates and highlight missing documentation.

System role (example):
You are an internal finance control assistant for ACME Corp. 
You know and apply ACME's expense policy precisely.
You must:
- Check each line item against the policy
- Detect possible duplicate claims across the provided data
- Flag suspicious vendors or descriptions
- Rate overall risk: low / medium / high
- Explain every flag in plain business English.

User content (example structure):
{
  "employee": {...},
  "trip": {...},
  "expense_policy": "<full policy text or summary>",
  "line_items": [...],
  "receipts": [base64 or links]
}

Return a structured JSON summary that your workflow engine or expense tool can consume. This enables automatic routing: low-risk reports can be fast-tracked, while high-risk ones go to senior controllers with Claude’s comments attached.

Use Image and Text Comparison to Catch Reused Receipts

Duplicate and fraudulent claims often rely on reused or manipulated receipts. To detect them, combine Claude’s text understanding with image fingerprinting from your internal stack. First, create a hash or similarity score for each uploaded receipt image and compare it against historical receipts to find likely duplicates or close matches.

Then pass the suspect pairs into Claude with explicit instructions to compare dates, amounts, vendors, line items and visual cues (such as logos or layout). Ask Claude to classify the pair as "likely duplicate", "possibly duplicate" or "different" and to explain its reasoning. This layered approach catches cases where employees slightly edit or crop receipts to circumvent naïve duplicate checks.

User prompt (example):
Compare the following two receipts and decide if they represent
(1) the same expense claimed twice,
(2) separate expenses with similar details, or
(3) unclear from the evidence.

Explain your reasoning in max 5 bullet points.

Receipt A OCR text:
...

Receipt B OCR text:
...

Cross-Check Expenses Against Internal Master Data

Many fake vendors and suspicious descriptions can be spotted by cross-checking claims against your internal master data. Create a service layer that exposes canonical lists of approved vendors, cost centres, projects and GL accounts. When sending data to Claude, include both the expense details and a snapshot of the relevant master data.

Prompt Claude to reconcile each claim: does the vendor appear in the list, is the cost centre consistent with the employee’s department, does the description plausibly match the GL account? Ask for a confidence score and short justification. This turns static master data into an active control mechanism without requiring a heavy rules engine implementation.

User prompt (example excerpt):
Here is our current vendor master list and cost centre structure.
Here are the expenses we want you to assess.

For each expense, answer:
- Is the vendor known? If not, why might that be risky?
- Is the cost centre plausible for this type of expense?
- Overall: OK, needs clarification, or likely policy breach.

Automate Policy Reasoning and Explanations

Claude excels at reading long policy documents and applying them consistently. Use this to convert your expense handbook and travel policy into an AI-enforced rulebook. Include the full policy text (or a curated summary) with each evaluation request, and ask Claude to cite specific sections or paragraphs when flagging an issue.

This not only improves control quality but also makes employee communication easier. When a claim is challenged, Claude can generate a short, polite explanation for the employee, referencing the relevant policy section. Controllers can then review and send, instead of drafting from scratch.

User prompt (example excerpt):
Based on the following ACME Expense Policy, review the expenses.

Policy:
<paste policy text>

For each violation, output:
- short_title
- explanation_for_controller
- explanation_for_employee (polite, reference policy section)

Score and Prioritise Anomalies for Human Review

To avoid overwhelming controllers with too many flags, design Claude outputs around risk scoring and prioritisation. For each claim or report, ask Claude to assign a risk level and to identify the 1–3 most critical anomalies to investigate first. Combine this with quantitative metrics (e.g. amount, frequency, employee history) in your own scoring logic.

In your workflow tool, use this combined score to drive SLAs and routing: high-risk claims must be reviewed within 24 hours by senior staff, while low-risk issues can wait or be sampled. Over time, analyse which Claude-flagged issues actually resulted in adjustments or rejections, and fine-tune prompts based on this feedback.

User prompt (example excerpt):
For the full report, give:
- overall_risk_score (1-100)
- top_3_risks: [ {type, severity, explanation} ]
- recommendation: approve / approve_with_comment / reject

Track KPIs and Iterate on Prompts Like a Product

Treat your Claude-based expense control as a product that needs ongoing optimisation. Define a few practical KPIs: percentage of reports automatically cleared as low risk, number of duplicates detected per 1,000 claims, average time saved per controller, and number of disputes where the employee successfully overturns a flag (false positives).

Review these metrics monthly. When you see too many false positives in a category, adjust prompts to be more conservative. When fraud cases slip through, add those as negative examples in your prompt or fine-tuning setup. Reruption’s AI PoC approach is built exactly around this loop: get a working prototype in production-like conditions, measure, refine, and then scale.

With a disciplined setup, finance teams typically see realistic outcomes such as a 30–50% reduction in manual review time for standard expense reports, a significant increase in detected duplicates and suspicious claims, and faster, better-documented approvals — all without changing their core ERP or expense platform.

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Frequently Asked Questions

Claude analyses the full context of an expense report: line items, receipts, travel details, card transactions and your own expense policy. It looks for patterns such as identical or very similar receipt content used multiple times, inconsistent dates between trips and invoices, unusual vendor names, and spend that doesn’t fit typical behaviour for a given role or cost centre.

Technically, it combines natural language understanding of descriptions and policies with structured comparisons of amounts, dates and vendors. When integrated with your systems, it can also use master data (e.g. approved vendors) and historical claims to spot anomalies that a rules engine or manual spot checks would miss.

At minimum, you need access to your expense data (reports, receipts, card feeds), an integration layer (often a small internal API or automation tool) and someone who can own the process from the finance side. On the technical side, skills in backend development and basic cloud infrastructure are helpful to securely connect Claude to your existing systems.

Finance teams do not need to become AI experts. Your main contribution is to clearly define policies, edge cases and decision rules. Reruption typically partners technical staff with finance stakeholders, using our own engineering team to handle prompt design, data pipelines and security so your controllers can focus on validating outputs and refining policies.

In our experience, a focused pilot for duplicate and fraudulent claims detection can be up and running in a few weeks, not months. Within the first 2–4 weeks, you can usually have a prototype that ingests real historical expense data, flags potential anomalies and provides explanations for controller review.

Meaningful results — such as a measurable increase in detected duplicates or a reduction in manual review time — often emerge within one or two accounting cycles. Reruption’s structured AI PoC format is designed exactly for this timeframe: we define the use case, build a working prototype, measure performance and outline a production plan, all within a compact project.

ROI comes from three main sources: prevented losses, saved time and improved control quality. Even in mid-sized organisations, low-level expense fraud and duplicate claims can quietly add up to significant annual amounts. Catching a fraction of these systematically often covers the AI running costs multiple times.

On the efficiency side, automating pre-checks and anomaly detection reduces manual review time per report, freeing controllers to focus on complex cases and analysis. There is also qualitative ROI: stronger internal controls, better audit readiness and more reliable spend data for strategic decisions. During a PoC, we typically quantify ROI with simple metrics like fraud/duplicate value detected, hours saved and manual checks reduced.

Reruption works as a Co-Preneur, embedding with your team to build real AI-powered finance workflows instead of just writing slide decks. We start with our 9.900€ AI PoC, where we scope your specific expense control challenges, design and build a Claude-based prototype that plugs into your data, and measure detection quality, speed and cost per run in your environment.

Beyond the PoC, we support you in hardening the solution: integrating with your ERP or expense tool, designing secure data flows, setting up monitoring and KPIs, and training controllers to work effectively with AI. Throughout, we bring deep engineering capabilities, an AI-first lens on your processes and a shared ownership mindset — acting like a co-founder of your internal AI product until it reliably catches duplicate and fraudulent claims at scale.

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