The Challenge: Unclear Channel Attribution

Modern buyers rarely convert after a single touch. They click a search ad, see a social impression, read a newsletter, and return via direct — and your analytics stack tries to condense this into a single number. The result is unclear channel attribution: you struggle to understand which touchpoints actually drive revenue, which channels assist, and where budget should really go.

Many teams still rely on last-click attribution or a few static rule-based models in their analytics tools. These methods were acceptable when journeys were short and channels were limited. Today, with dark social, walled gardens, content syndication, and complex retargeting, traditional approaches can’t keep up. They ignore assist value, underweight early-funnel campaigns, and can’t surface subtle cannibalization effects between overlapping channels.

The business impact is substantial. Budgets are shifted away from top-of-funnel and mid-funnel programs that nurture demand, because their contribution is underreported. Over-credited branded search and retargeting campaigns receive disproportionate spend, inflating cost per incremental conversion. Teams end up debating reports instead of optimizing campaigns, and competitors who better understand their own marketing attribution quietly gain share by backing the truly effective channels.

This challenge is real, but it’s solvable. With today’s language models, you can finally process messy attribution exports, logs, and BI extracts at scale, uncover attribution gaps, and test alternative models without a data science team for every question. At Reruption, we’ve helped organisations build AI-first analytics capabilities that replace static reports with living, explainable insights. In the rest of this page, you’ll see how to use Claude to turn unclear attribution into a concrete, actionable view of channel performance.

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Our Assessment

A strategic assessment of the challenge and high-level tips how to tackle it.

From our work building AI solutions inside marketing and commercial teams, we’ve seen that the real bottleneck isn’t the lack of data — it’s the lack of interpretable, trustworthy attribution insight. Tools collect clicks and conversions, but very few organisations can comfortably explain why a channel gets the credit it does. Used well, Claude for marketing analytics becomes a flexible analyst: it can explore large attribution exports, highlight anomalies, and translate complex model behaviour into language business leaders actually understand.

Think in Attribution Questions, Not Just Models

Before you reach for algorithmic multi-touch attribution, get clear on the business questions you need answered. Do you want to know which channels are driving incremental conversions versus cannibalizing existing demand? Whether prospecting campaigns actually feed retargeting pools? Or how long typical paths are from first touch to revenue by segment?

Frame these as explicit questions for Claude to explore in your data. Instead of “run me a data-driven attribution model”, think “compare assisted versus last-click contribution for paid social across all journeys longer than three touches”. This mindset helps ensure AI effort is aligned with budget decisions and guardrails, not just analytics curiosity.

Use Claude as a Bridge Between Marketing and Data Teams

Channel attribution sits at the intersection of marketing strategy and data engineering. Marketers know what campaigns try to achieve, data teams know where tracking breaks. Claude is particularly strong as a translator between these worlds: it can read metric definitions, tracking specs, and raw exports, then explain in plain language how they connect.

Strategically, establish Claude as a shared workspace: data teams provide extracts and documentation; marketers provide hypotheses and business context. Claude can then synthesise both into narratives: why certain channels look over-credited, where UTMs are inconsistent, or why assisted conversion reporting is unreliable. This reduces friction and builds a shared understanding of what your attribution numbers actually mean.

Focus on Diagnosing Tracking and Identity Gaps First

Many organisations jump straight into debating model types (linear vs. time-decay vs. algorithmic) when their tracking and identity resolution foundation is still weak. If user IDs, UTMs, and events are inconsistent, no model will produce reliable answers.

Use Claude first as a diagnostic tool: have it scan large CSVs or log extracts for missing or conflicting UTMs, inconsistent naming conventions, and unlinked user identifiers across devices or sessions. Strategically, this gives you a prioritized backlog of fixes that raise the ceiling on what any attribution effort can achieve, whether AI-powered or not.

Prepare Your Team for Explainable, Not Black-Box, AI Analytics

Marketing leaders are understandably wary of opaque models deciding where millions in budget go. One of Claude’s strengths for marketing attribution analysis is explainability: it can take algorithmic model outputs from your BI or analytics tools and summarise them into clear, non-technical narratives for executives.

Set a strategic standard internally: any attribution change must come with an AI-generated explanation your CMO would be comfortable defending. Train your team to challenge Claude: ask it to compare models, highlight where results are unstable, and flag where the underlying data may be too thin. This builds trust, because AI becomes a partner in critical thinking rather than a mysterious authority.

Mitigate Risk with Structured Pilots and Guardrails

Shifting budget based on new attribution insights can be risky. Instead of a big-bang change, design structured pilots around Claude’s recommendations. For example, move a limited percentage of spend from over-attributed branded search into under-attributed upper-funnel campaigns in one region, then have Claude monitor the impact using the same attribution logic.

Define guardrails up front: minimum data volume, acceptable CPA or ROAS ranges, and decision checkpoints. Claude can help document these criteria, evaluate pilot performance, and produce debriefs. Strategically, this approach turns AI-driven attribution into a controlled experiment engine rather than a one-off overhaul.

Used thoughtfully, Claude transforms unclear channel attribution from a frustrating black box into a structured, explainable decision system for your marketing spend. It won’t replace your analytics stack, but it will make that stack far more understandable and actionable. At Reruption, we specialise in embedding exactly this kind of AI capability inside organisations — from attribution diagnostics to production-ready workflows — and we’re happy to explore what a focused pilot could look like for your team.

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Real-World Case Studies

From Automotive to Manufacturing: Learn how companies successfully use Claude.

Cruise (GM)

Automotive

Developing a self-driving taxi service in dense urban environments posed immense challenges for Cruise. Complex scenarios like unpredictable pedestrians, erratic cyclists, construction zones, and adverse weather demanded near-perfect perception and decision-making in real-time. Safety was paramount, as any failure could result in accidents, regulatory scrutiny, or public backlash. Early testing revealed gaps in handling edge cases, such as emergency vehicles or occluded objects, requiring robust AI to exceed human driver performance. A pivotal safety incident in October 2023 amplified these issues: a Cruise vehicle struck a pedestrian pushed into its path by a hit-and-run driver, then dragged her while fleeing the scene, leading to suspension of operations nationwide. This exposed vulnerabilities in post-collision behavior, sensor fusion under chaos, and regulatory compliance. Scaling to commercial robotaxi fleets while achieving zero at-fault incidents proved elusive amid $10B+ investments from GM.

Lösung

Cruise addressed these with an integrated AI stack leveraging computer vision for perception and reinforcement learning for planning. Lidar, radar, and 30+ cameras fed into CNNs and transformers for object detection, semantic segmentation, and scene prediction, processing 360° views at high fidelity even in low light or rain. Reinforcement learning optimized trajectory planning and behavioral decisions, trained on millions of simulated miles to handle rare events. End-to-end neural networks refined motion forecasting, while simulation frameworks accelerated iteration without real-world risk. Post-incident, Cruise enhanced safety protocols, resuming supervised testing in 2024 with improved disengagement rates. GM's pivot integrated this tech into Super Cruise evolution for personal vehicles.

Ergebnisse

  • 1,000,000+ miles driven fully autonomously by 2023
  • 5 million driverless miles used for AI model training
  • $10B+ cumulative investment by GM in Cruise (2016-2024)
  • 30,000+ miles per intervention in early unsupervised tests
  • Operations suspended Oct 2023; resumed supervised May 2024
  • Zero commercial robotaxi revenue; pivoted Dec 2024
Read case study →

NatWest

Banking

NatWest Group, a leading UK bank serving over 19 million customers, grappled with escalating demands for digital customer service. Traditional systems like the original Cora chatbot handled routine queries effectively but struggled with complex, nuanced interactions, often escalating 80-90% of cases to human agents. This led to delays, higher operational costs, and risks to customer satisfaction amid rising expectations for instant, personalized support . Simultaneously, the surge in financial fraud posed a critical threat, requiring seamless fraud reporting and detection within chat interfaces without compromising security or user trust. Regulatory compliance, data privacy under UK GDPR, and ethical AI deployment added layers of complexity, as the bank aimed to scale support while minimizing errors in high-stakes banking scenarios . Balancing innovation with reliability was paramount; poor AI performance could erode trust in a sector where customer satisfaction directly impacts retention and revenue .

Lösung

Cora+, launched in June 2024, marked NatWest's first major upgrade using generative AI to enable proactive, intuitive responses for complex queries, reducing escalations and enhancing self-service . This built on Cora's established platform, which already managed millions of interactions monthly. In a pioneering move, NatWest partnered with OpenAI in March 2025—becoming the first UK-headquartered bank to do so—integrating LLMs into both customer-facing Cora and internal tool Ask Archie. This allowed natural language processing for fraud reports, personalized advice, and process simplification while embedding safeguards for compliance and bias mitigation . The approach emphasized ethical AI, with rigorous testing, human oversight, and continuous monitoring to ensure safe, accurate interactions in fraud detection and service delivery .

Ergebnisse

  • 150% increase in Cora customer satisfaction scores (2024)
  • Proactive resolution of complex queries without human intervention
  • First UK bank OpenAI partnership, accelerating AI adoption
  • Enhanced fraud detection via real-time chat analysis
  • Millions of monthly interactions handled autonomously
  • Significant reduction in agent escalation rates
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Klarna

Fintech

Klarna, a leading fintech BNPL provider, faced enormous pressure from millions of customer service inquiries across multiple languages for its 150 million users worldwide. Queries spanned complex fintech issues like refunds, returns, order tracking, and payments, requiring high accuracy, regulatory compliance, and 24/7 availability. Traditional human agents couldn't scale efficiently, leading to long wait times averaging 11 minutes per resolution and rising costs. Additionally, providing personalized shopping advice at scale was challenging, as customers expected conversational, context-aware guidance across retail partners. Multilingual support was critical in markets like US, Europe, and beyond, but hiring multilingual agents was costly and slow. This bottleneck hindered growth and customer satisfaction in a competitive BNPL sector.

Lösung

Klarna partnered with OpenAI to deploy a generative AI chatbot powered by GPT-4, customized as a multilingual customer service assistant. The bot handles refunds, returns, order issues, and acts as a conversational shopping advisor, integrated seamlessly into Klarna's app and website. Key innovations included fine-tuning on Klarna's data, retrieval-augmented generation (RAG) for real-time policy access, and safeguards for fintech compliance. It supports dozens of languages, escalating complex cases to humans while learning from interactions. This AI-native approach enabled rapid scaling without proportional headcount growth.

Ergebnisse

  • 2/3 of all customer service chats handled by AI
  • 2.3 million conversations in first month alone
  • Resolution time: 11 minutes → 2 minutes (82% reduction)
  • CSAT: 4.4/5 (AI) vs. 4.2/5 (humans)
  • $40 million annual cost savings
  • Equivalent to 700 full-time human agents
  • 80%+ queries resolved without human intervention
Read case study →

UC San Diego Health

Healthcare

Sepsis, a life-threatening condition, poses a major threat in emergency departments, with delayed detection contributing to high mortality rates—up to 20-30% in severe cases. At UC San Diego Health, an academic medical center handling over 1 million patient visits annually, nonspecific early symptoms made timely intervention challenging, exacerbating outcomes in busy ERs . A randomized study highlighted the need for proactive tools beyond traditional scoring systems like qSOFA. Hospital capacity management and patient flow were further strained post-COVID, with bed shortages leading to prolonged admission wait times and transfer delays. Balancing elective surgeries, emergencies, and discharges required real-time visibility . Safely integrating generative AI, such as GPT-4 in Epic, risked data privacy breaches and inaccurate clinical advice . These issues demanded scalable AI solutions to predict risks, streamline operations, and responsibly adopt emerging tech without compromising care quality.

Lösung

UC San Diego Health implemented COMPOSER, a deep learning model trained on electronic health records to predict sepsis risk up to 6-12 hours early, triggering Epic Best Practice Advisory (BPA) alerts for nurses . This quasi-experimental approach across two ERs integrated seamlessly with workflows . Mission Control, an AI-powered operations command center funded by $22M, uses predictive analytics for real-time bed assignments, patient transfers, and capacity forecasting, reducing bottlenecks . Led by Chief Health AI Officer Karandeep Singh, it leverages data from Epic for holistic visibility. For generative AI, pilots with Epic's GPT-4 enable NLP queries and automated patient replies, governed by strict safety protocols to mitigate hallucinations and ensure HIPAA compliance . This multi-faceted strategy addressed detection, flow, and innovation challenges.

Ergebnisse

  • Sepsis in-hospital mortality: 17% reduction
  • Lives saved annually: 50 across two ERs
  • Sepsis bundle compliance: Significant improvement
  • 72-hour SOFA score change: Reduced deterioration
  • ICU encounters: Decreased post-implementation
  • Patient throughput: Improved via Mission Control
Read case study →

AstraZeneca

Healthcare

In the highly regulated pharmaceutical industry, AstraZeneca faced immense pressure to accelerate drug discovery and clinical trials, which traditionally take 10-15 years and cost billions, with low success rates of under 10%. Data silos, stringent compliance requirements (e.g., FDA regulations), and manual knowledge work hindered efficiency across R&D and business units. Researchers struggled with analyzing vast datasets from 3D imaging, literature reviews, and protocol drafting, leading to delays in bringing therapies to patients. Scaling AI was complicated by data privacy concerns, integration into legacy systems, and ensuring AI outputs were reliable in a high-stakes environment. Without rapid adoption, AstraZeneca risked falling behind competitors leveraging AI for faster innovation toward 2030 ambitions of novel medicines.

Lösung

AstraZeneca launched an enterprise-wide generative AI strategy, deploying ChatGPT Enterprise customized for pharma workflows. This included AI assistants for 3D molecular imaging analysis, automated clinical trial protocol drafting, and knowledge synthesis from scientific literature. They partnered with OpenAI for secure, scalable LLMs and invested in training: ~12,000 employees across R&D and functions completed GenAI programs by mid-2025. Infrastructure upgrades, like AMD Instinct MI300X GPUs, optimized model training. Governance frameworks ensured compliance, with human-in-loop validation for critical tasks. Rollout phased from pilots in 2023-2024 to full scaling in 2025, focusing on R&D acceleration via GenAI for molecule design and real-world evidence analysis.

Ergebnisse

  • ~12,000 employees trained on generative AI by mid-2025
  • 85-93% of staff reported productivity gains
  • 80% of medical writers found AI protocol drafts useful
  • Significant reduction in life sciences model training time via MI300X GPUs
  • High AI maturity ranking per IMD Index (top global)
  • GenAI enabling faster trial design and dose selection
Read case study →

Best Practices

Successful implementations follow proven patterns. Have a look at our tactical advice to get started.

Use Claude to Audit Attribution Exports for Gaps and Inconsistencies

Start by exporting detailed path-level or event-level data from your analytics or BI system (e.g. Google Analytics 4, ad platforms, CDP). Include user IDs, timestamps, channels, campaigns, UTMs, and conversion flags. Claude can handle surprisingly large and messy CSV files if you chunk them and provide clear instructions.

Feed a sample of this data into Claude and ask it to identify tracking gaps, inconsistent naming, and suspicious patterns where attribution is likely wrong. For example, detect cases where conversions appear without prior touchpoints, or where specific channels never appear as assists even though they’re heavily used.

Example prompt:
You are a marketing attribution analyst.
I will provide you with a sample from our attribution export in CSV form.
Tasks:
1) Identify obvious data quality issues (missing UTMs, inconsistent channel names, missing user IDs).
2) Highlight patterns where last-click attribution is likely over-crediting a channel.
3) Suggest 5 concrete tracking fixes to improve our ability to attribute multi-touch journeys.
Return your findings in a structured format: Issues, Evidence, Recommended Fix.

This gives you a prioritized, evidence-based list of fixes that your analytics or engineering team can action quickly.

Simulate Alternative Attribution Rules Before Changing Dashboards

Don’t immediately reconfigure your analytics platform. Instead, use Claude to simulate how different attribution rules would change channel performance using exported data. Provide it with path sequences and ask it to calculate revenue allocation under last-click, first-click, linear, time-decay, or custom models.

Claude can then summarise where conclusions are robust across models and where they are highly model-dependent. This is crucial before making high-stakes budget decisions.

Example prompt:
You are an expert in marketing channel attribution.
Here is a simplified export of user journeys with channels and revenue.
1) For each journey, calculate channel revenue allocation under:
   - Last-click
   - First-click
   - Linear
   - 7-day time-decay (weights decay by 50% every 7 days before conversion)
2) Aggregate results by channel and compare.
3) Identify channels that look strong only under last-click.
4) Provide a concise summary for executives about which channels are likely under-valued.

Run this exercise for different time periods and segments (e.g. new vs. returning customers) to see how attribution behaviour changes in practice.

Generate Executive-Ready Attribution Summaries and Visual Briefs

Once you have model outputs (from your BI tool or Claude simulations), use Claude to turn them into executive-ready narratives. Paste in key tables or metrics and ask for a one-page summary that a non-technical stakeholder can understand and discuss in a steering meeting.

Claude can also propose slide outlines or simple ASCII-style visualisations that your team can quickly translate into your preferred presentation format.

Example prompt:
You are preparing a 1-page brief for our CMO about channel attribution.
Input: summary tables for last-click vs. time-decay vs. data-driven models.
Tasks:
1) Explain in simple language how the models differ.
2) Highlight 3-5 key insights about winners/losers across models.
3) Recommend 2 budget reallocation experiments to run next quarter.
4) Provide a clear, non-technical explanation of risks and limitations.

This approach saves hours of manual deck-building and ensures decisions are grounded in a consistent story across channels and models.

Design Better UTM and Event Taxonomies with Claude

Poor UTM strategy is one of the main causes of unclear attribution. Claude can help design or refactor your tracking taxonomy so that it’s both consistent for machines and understandable for humans. Share your current UTM conventions, event lists, and channel groupings, and ask Claude to propose an improved structure.

Include constraints like existing BI reports, cross-team usage, and platform limitations. Claude can then generate naming rules, channel mapping tables, and checklists for campaign creation that reduce ambiguity and future-proof your attribution.

Example prompt:
You are a senior marketing operations architect.
Here is our current UTM schema and a sample of messy campaign names.
Design an improved taxonomy that:
- Standardises source/medium naming across all paid and organic channels
- Distinguishes clearly between prospecting, retargeting, and brand campaigns
- Supports reliable multi-touch attribution and cohort analysis
Deliverables:
1) Proposed UTM conventions (source, medium, campaign, content, term).
2) Example mappings from old to new for 20 sample campaigns.
3) Guardrails and rules marketers must follow when creating new campaigns.

Implement the resulting taxonomy in your campaign templates and briefing processes, and use Claude periodically to audit compliance based on new exports.

Identify Cannibalization and Assist Value Across Channels

Beyond basic attribution splits, Claude can analyse path sequences to detect channel cannibalization and assist relationships. For example, see whether heavy branded search spend simply captures users who were already influenced by upper-funnel channels or owned content.

Export sample journeys that include timestamps and channels. Ask Claude to cluster common paths and highlight where certain channels tend to appear before or after others, and whether removing or reducing a channel might simply shift credit rather than reduce total conversions.

Example prompt:
You are analysing channel cannibalization in our marketing mix.
Input: sample user journeys with ordered channels and conversion flags.
Tasks:
1) Identify common path patterns (e.g., Social - Direct - Brand Search).
2) Highlight channels that often appear late in the journey after multiple touches.
3) Estimate which of these are likely cannibalizing credit from earlier channels.
4) Suggest 3 experiments to test incremental lift vs. cannibalization.

Use these insights to design holdout tests or geo-experiments that confirm Claude’s hypotheses before large budget shifts.

Operationalise Claude into a Repeatable Attribution Review Ritual

The biggest gains come when Claude-driven attribution analysis becomes part of your regular marketing operations. Define a monthly or quarterly ritual where you export updated attribution data, run a consistent set of Claude prompts, and compare results to previous cycles.

Document a simple playbook: which exports to pull, which prompts to run, and which KPIs to track (e.g. change in channel ROAS under different models, share of spend in channels that look over-credited, percentage of conversions with complete journeys). Over time, you’ll see clearer patterns and can refine both the prompts and your underlying data.

Expected outcome: teams that adopt these practices typically see cleaner tracking within 1–2 quarters, more balanced upper- vs. lower-funnel investment, and a measurable increase in budget allocated based on multi-touch rather than last-click views. While metrics vary, it’s realistic to aim for a 10–20% improvement in the efficiency of your paid media spend as you reduce over-investment in cannibalizing channels and properly fund true growth drivers.

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Frequently Asked Questions

Claude excels at working with multi-touch attribution data in a flexible way. Instead of forcing everything into one fixed model, you can feed Claude exported path-level or event-level data and ask it to:

  • Spot tracking and UTM gaps that break journeys
  • Simulate different attribution rules (last-click, time-decay, linear, custom)
  • Identify channels that act primarily as assists vs. closers
  • Summarise model differences in plain language for stakeholders

Because it understands both structure and context, Claude can highlight where your current model is likely over-crediting or under-crediting specific channels and recommend targeted fixes.

You don’t need a full data science team to start. For a first phase, you typically need:

  • A marketer or analyst who can export data from analytics/BI tools (CSV, logs, or tables)
  • Basic understanding of your current attribution setup (e.g. which model your tools use)
  • Access to Claude and clear internal rules for handling data securely

Claude handles much of the heavy analytical lifting, including pattern detection and explanation. Over time, you may involve data engineering to improve data pipelines or implement recommended tracking changes, but the initial learning curve is relatively low compared to building custom models from scratch.

In our experience, you can get first actionable insights within days, not months. A typical timeline looks like this:

  • Week 1: Export data, have Claude run a data quality and tracking audit, surface obvious gaps and inconsistencies.
  • Weeks 2–3: Use Claude to simulate alternative attribution models, generate executive summaries, and define a set of budget or testing experiments.
  • Weeks 4–8: Implement quick tracking fixes and run controlled spend experiments, with Claude helping to evaluate performance under consistent logic.

Structural improvements to tracking and identity resolution may take longer, but you don’t need them all in place before Claude can start adding value.

The direct cost of using Claude is primarily usage-based (API or seat costs) plus some setup time from your team or a partner like Reruption. The ROI comes from better budget allocation and reduced manual analysis time.

In concrete terms, even a modest shift of 5–10% of spend away from over-attributed channels into truly incremental ones can have a significant impact on overall ROAS or CAC. Claude also reduces hours spent exporting, reconciling, and explaining attribution reports. Most organisations see the effort pay for itself quickly if they act on the insights with controlled spend experiments.

Reruption works as a Co-Preneur, embedding with your team to build real AI solutions rather than just slideware. For unclear channel attribution, we typically start with our AI PoC offering (9.900€), where we:

  • Define your specific attribution questions and decision needs
  • Assess data availability and quality across your tools
  • Build a Claude-based prototype that ingests your exports, audits tracking, and simulates alternative models
  • Evaluate performance, usability, and impact on real budget decisions
  • Deliver a roadmap to move from prototype to an operational workflow

From there, we can support hands-on implementation: integrating with your BI stack, refining prompts and workflows, and helping your marketing and analytics teams adopt an AI-first approach to attribution. The goal is not just a one-off analysis, but a repeatable system your organisation can run and evolve itself.

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