The Challenge: Unqualified Inbound Form Fills

Marketing teams invest heavily in campaigns, content, and landing pages to drive inbound demand – but a large share of form submissions end up being students, vendors, job seekers, or prospects who are years away from buying. Instead of a clean stream of sales-ready leads, CRMs fill up with noise. The result: frustrated sales teams, bloated databases, and lost trust in marketing-sourced pipeline.

Traditional fixes rarely solve the issue. Adding more form fields or stricter validation often reduces overall conversion without meaningfully improving lead quality. Manual list cleaning and hand-written scoring rules don’t keep up with dynamic traffic sources, new campaigns, and changing buyer journeys. Ops teams patch together filters in marketing automation tools, but these rule sets quickly become brittle and hard to maintain – and they still miss the nuance of real buyer intent.

If this stays unsolved, the business pays for it on multiple levels. SDRs and sales reps waste hours per week chasing low-quality leads instead of focusing on high-intent accounts. Pipeline reports become unreliable because marketing-sourced leads are discounted as “junk”. Data teams lose signal in a sea of bad contacts, making it harder to optimize channels and audiences. Over time, this creates a competitive disadvantage: while others are using AI to route the right leads to the right reps, your teams are still triaging inboxes and cleaning spreadsheets.

The good news: this problem is highly measurable and very solvable with the right use of AI for marketing lead qualification. By combining website and campaign data with smarter, AI-based filtering, you can drastically increase the share of qualified inbound leads without sacrificing volume. At Reruption, we’ve seen how an AI-first approach to workflows can replace brittle rule sets with adaptive systems. In the rest of this guide, you’ll see practical steps to use Gemini to understand where junk leads come from, redesign your forms and journeys, and automatically filter and score inbound leads so your teams can focus on real opportunities.

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Our Assessment

A strategic assessment of the challenge and high-level tips how to tackle it.

From Reruption’s perspective, the fastest way to fix unqualified inbound form fills is to treat it as a data and workflow problem, not just a copywriting one. With hands-on experience implementing AI solutions for marketing and sales, we see Gemini’s tight integration with the Google stack (Analytics, Ads, Looker Studio, Sheets) as a powerful lever: you can let Gemini analyze your web analytics, ad traffic, and form submissions end-to-end, then use those insights to redesign targeting, form questions, and predictive filters instead of guessing.

Start with a Clear Definition of “Qualified” for Marketing and Sales

Before you ask Gemini to optimize anything, you need shared alignment on what a “qualified inbound lead” actually means. Many teams run into trouble because marketing optimizes for form fill volume while sales optimizes for opportunity value. Your first strategic step is to translate vague concepts like “decision-maker” or “enterprise fit” into explicit criteria: company size, region, industry, technology stack, buying role, or specific problems mentioned.

Once this definition is clear, you can use Gemini for lead scoring and qualification with confidence. You’re not asking an LLM to “guess”; you’re giving it a structured rubric that reflects your joint GTM strategy. This alignment is also critical change management: sales will only trust AI-based filters if they see their own qualification logic reflected in how Gemini evaluates leads.

Use Gemini as an Analyst Across the Full Funnel, Not Just the Form

Many teams jump straight to rewriting form copy. That’s a tactical fix on the last step of the journey. Strategically, you want Gemini to look upstream and downstream: which channels, keywords, creatives, and landing pages tend to generate junk leads vs. qualified leads? How do those cohorts behave differently on-site before they fill out a form?

By connecting Gemini to exports from Google Analytics, Google Ads, and your CRM or marketing automation platform, you can let it cluster and explain patterns: “These campaigns consistently bring students,” or “This content asset over-indexes on vendors.” This funnel-wide perspective lets you make smarter decisions about budgets, targeting, and content strategy, instead of just tightening the gate at the form.

Design Form Strategies Around Intent Signals, Not Friction

The instinctive response to bad leads is to add friction: more fields, tougher questions, or mandatory phone numbers. Strategically, that often hurts the very ICP prospects you care about. A better mindset is to use Gemini to identify and amplify intent signals while keeping the experience smooth for high-fit visitors.

For example, you might use Gemini to suggest dynamic questions that adapt to the visitor’s context (source campaign, visited pages, or content topic) and then score their answers in the background. Instead of making the form longer for everyone, you use Gemini-based scoring to make smart, invisible distinctions between likely students, vendors, and buyers. The goal: the right leads get through easily, while low-intent contacts are politely nurtured or deprioritized.

Prepare Your Team and Data Infrastructure for AI-Driven Lead Filtering

Gemini is only as effective as the data and workflows around it. Strategically, you’ll need basic readiness in three areas: data quality, integration ownership, and governance. Data quality means your UTM tagging, campaign naming, and form fields are consistent enough that Gemini can recognise patterns. Integration ownership means someone is accountable for connecting Analytics, Ads, CRM, and Sheets/BigQuery so Gemini can reason across systems.

On the governance side, treat AI-based lead qualification as a production workflow, not a side experiment. Define who approves qualification rules, how often they’re reviewed, and how you’ll monitor bias or errors (e.g., unfairly filtering out certain geographies). This preparation doesn’t need to be heavy, but it should be explicit – otherwise you risk a powerful model operating in a vacuum.

Mitigate Risks with Human-in-the-Loop and Gradual Automation

Moving from rule-based filters to Gemini-driven lead filtering is a significant step. To de-risk it, design phases of automation rather than flipping a switch: start with Gemini as an advisor, then a co-pilot, and only then a fully automated gatekeeper. In early stages, Gemini can propose qualification scores and reasons, while SDRs or marketing ops decide which leads to accept or suppress.

This human-in-the-loop approach builds trust, surfaces edge cases, and allows you to refine prompts and rules. Over time, as accuracy and confidence improve, you can let Gemini auto-route or suppress leads below certain thresholds, with humans only reviewing exceptions. The strategic mindset: AI augments judgment first, automates second.

Used thoughtfully, Gemini can transform unqualified inbound form fills from an operational headache into a continuous optimization loop across your campaigns, forms, and routing rules. By aligning on qualification criteria, letting Gemini analyze full-funnel data, and rolling out AI-based filtering with human oversight, you can protect sales time while keeping the door wide open for the right prospects. Reruption works as a hands-on, Co-Preneur partner to design and implement these Gemini-driven workflows inside your existing stack, from rapid PoC to production. If you want to see how this could work on your actual traffic and CRM data, we can help you test it safely and turn the best version into a real, maintainable system.

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Real-World Case Studies

From Healthcare to Telecommunications: Learn how companies successfully use Gemini.

Kaiser Permanente

Healthcare

In hospital settings, adult patients on general wards often experience clinical deterioration without adequate warning, leading to emergency transfers to intensive care, increased mortality, and preventable readmissions. Kaiser Permanente Northern California faced this issue across its network, where subtle changes in vital signs and lab results went unnoticed amid high patient volumes and busy clinician workflows. This resulted in elevated adverse outcomes, including higher-than-necessary death rates and 30-day readmissions . Traditional early warning scores like MEWS (Modified Early Warning Score) were limited by manual scoring and poor predictive accuracy for deterioration within 12 hours, failing to leverage the full potential of electronic health record (EHR) data. The challenge was compounded by alert fatigue from less precise systems and the need for a scalable solution across 21 hospitals serving millions .

Lösung

Kaiser Permanente developed the Advance Alert Monitor (AAM), an AI-powered early warning system using predictive analytics to analyze real-time EHR data—including vital signs, labs, and demographics—to identify patients at high risk of deterioration within the next 12 hours. The model generates a risk score and automated alerts integrated into clinicians' workflows, prompting timely interventions like physician reviews or rapid response teams . Implemented since 2013 in Northern California, AAM employs machine learning algorithms trained on historical data to outperform traditional scores, with explainable predictions to build clinician trust. It was rolled out hospital-wide, addressing integration challenges through Epic EHR compatibility and clinician training to minimize fatigue .

Ergebnisse

  • 16% lower mortality rate in AAM intervention cohort
  • 500+ deaths prevented annually across network
  • 10% reduction in 30-day readmissions
  • Identifies deterioration risk within 12 hours with high reliability
  • Deployed in 21 Northern California hospitals
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NatWest

Banking

NatWest Group, a leading UK bank serving over 19 million customers, grappled with escalating demands for digital customer service. Traditional systems like the original Cora chatbot handled routine queries effectively but struggled with complex, nuanced interactions, often escalating 80-90% of cases to human agents. This led to delays, higher operational costs, and risks to customer satisfaction amid rising expectations for instant, personalized support . Simultaneously, the surge in financial fraud posed a critical threat, requiring seamless fraud reporting and detection within chat interfaces without compromising security or user trust. Regulatory compliance, data privacy under UK GDPR, and ethical AI deployment added layers of complexity, as the bank aimed to scale support while minimizing errors in high-stakes banking scenarios . Balancing innovation with reliability was paramount; poor AI performance could erode trust in a sector where customer satisfaction directly impacts retention and revenue .

Lösung

Cora+, launched in June 2024, marked NatWest's first major upgrade using generative AI to enable proactive, intuitive responses for complex queries, reducing escalations and enhancing self-service . This built on Cora's established platform, which already managed millions of interactions monthly. In a pioneering move, NatWest partnered with OpenAI in March 2025—becoming the first UK-headquartered bank to do so—integrating LLMs into both customer-facing Cora and internal tool Ask Archie. This allowed natural language processing for fraud reports, personalized advice, and process simplification while embedding safeguards for compliance and bias mitigation . The approach emphasized ethical AI, with rigorous testing, human oversight, and continuous monitoring to ensure safe, accurate interactions in fraud detection and service delivery .

Ergebnisse

  • 150% increase in Cora customer satisfaction scores (2024)
  • Proactive resolution of complex queries without human intervention
  • First UK bank OpenAI partnership, accelerating AI adoption
  • Enhanced fraud detection via real-time chat analysis
  • Millions of monthly interactions handled autonomously
  • Significant reduction in agent escalation rates
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Zalando

E-commerce

In the online fashion retail sector, high return rates—often exceeding 30-40% for apparel—stem primarily from fit and sizing uncertainties, as customers cannot physically try on items before purchase . Zalando, Europe's largest fashion e-tailer serving 27 million active customers across 25 markets, faced substantial challenges with these returns, incurring massive logistics costs, environmental impact, and customer dissatisfaction due to inconsistent sizing across over 6,000 brands and 150,000+ products . Traditional size charts and recommendations proved insufficient, with early surveys showing up to 50% of returns attributed to poor fit perception, hindering conversion rates and repeat purchases in a competitive market . This was compounded by the lack of immersive shopping experiences online, leading to hesitation among tech-savvy millennials and Gen Z shoppers who demanded more personalized, visual tools.

Lösung

Zalando addressed these pain points by deploying a generative computer vision-powered virtual try-on solution, enabling users to upload selfies or use avatars to see realistic garment overlays tailored to their body shape and measurements . Leveraging machine learning models for pose estimation, body segmentation, and AI-generated rendering, the tool predicts optimal sizes and simulates draping effects, integrating with Zalando's ML platform for scalable personalization . The system combines computer vision (e.g., for landmark detection) with generative AI techniques to create hyper-realistic visualizations, drawing from vast datasets of product images, customer data, and 3D scans, ultimately aiming to cut returns while enhancing engagement . Piloted online and expanded to outlets, it forms part of Zalando's broader AI ecosystem including size predictors and style assistants.

Ergebnisse

  • 30,000+ customers used virtual fitting room shortly after launch
  • 5-10% projected reduction in return rates
  • Up to 21% fewer wrong-size returns via related AI size tools
  • Expanded to all physical outlets by 2023 for jeans category
  • Supports 27 million customers across 25 European markets
  • Part of AI strategy boosting personalization for 150,000+ products
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Ford Motor Company

Manufacturing

In Ford's automotive manufacturing plants, vehicle body sanding and painting represented a major bottleneck. These labor-intensive tasks required workers to manually sand car bodies, a process prone to inconsistencies, fatigue, and ergonomic injuries due to repetitive motions over hours . Traditional robotic systems struggled with the variability in body panels, curvatures, and material differences, limiting full automation in legacy 'brownfield' facilities . Additionally, achieving consistent surface quality for painting was critical, as defects could lead to rework, delays, and increased costs. With rising demand for electric vehicles (EVs) and production scaling, Ford needed to modernize without massive CapEx or disrupting ongoing operations, while prioritizing workforce safety and upskilling . The challenge was to integrate scalable automation that collaborated with humans seamlessly.

Lösung

Ford addressed this by deploying AI-guided collaborative robots (cobots) equipped with machine vision and automation algorithms. In the body shop, six cobots use cameras and AI to scan car bodies in real-time, detecting surfaces, defects, and contours with high precision . These systems employ computer vision models for 3D mapping and path planning, allowing cobots to adapt dynamically without reprogramming . The solution emphasized a workforce-first brownfield strategy, starting with pilot deployments in Michigan plants. Cobots handle sanding autonomously while humans oversee quality, reducing injury risks. Partnerships with robotics firms and in-house AI development enabled low-code inspection tools for easy scaling .

Ergebnisse

  • Sanding time: 35 seconds per full car body (vs. hours manually)
  • Productivity boost: 4x faster assembly processes
  • Injury reduction: 70% fewer ergonomic strains in cobot zones
  • Consistency improvement: 95% defect-free surfaces post-sanding
  • Deployment scale: 6 cobots operational, expanding to 50+ units
  • ROI timeline: Payback in 12-18 months per plant
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Nubank (Pix Payments)

Payments

Nubank, Latin America's largest digital bank serving over 114 million customers across Brazil, Mexico, and Colombia, faced the challenge of scaling its Pix instant payment system amid explosive growth. Traditional Pix transactions required users to navigate the app manually, leading to friction, especially for quick, on-the-go payments. This app navigation bottleneck increased processing time and limited accessibility for users preferring conversational interfaces like WhatsApp, where 80% of Brazilians communicate daily. Additionally, enabling secure, accurate interpretation of diverse inputs—voice commands, natural language text, and images (e.g., handwritten notes or receipts)—posed significant hurdles. Nubank needed to overcome accuracy issues in multimodal understanding, ensure compliance with Brazil's Central Bank regulations, and maintain trust in a high-stakes financial environment while handling millions of daily transactions.

Lösung

Nubank deployed a multimodal generative AI solution powered by OpenAI models, allowing customers to initiate Pix payments through voice messages, text instructions, or image uploads directly in the app or WhatsApp. The AI processes speech-to-text, natural language processing for intent extraction, and optical character recognition (OCR) for images, converting them into executable Pix transfers. Integrated seamlessly with Nubank's backend, the system verifies user identity, extracts key details like amount and recipient, and executes transactions in seconds, bypassing traditional app screens. This AI-first approach enhances convenience, speed, and safety, scaling operations without proportional human intervention.

Ergebnisse

  • 60% reduction in transaction processing time
  • Tested with 2 million users by end of 2024
  • Serves 114 million customers across 3 countries
  • Testing initiated August 2024
  • Processes voice, text, and image inputs for Pix
  • Enabled instant payments via WhatsApp integration
Read case study →

Best Practices

Successful implementations follow proven patterns. Have a look at our tactical advice to get started.

Map and Export Your Current Lead Flow for Gemini Analysis

Before changing forms or campaigns, give Gemini a clear view of the current situation. Export key datasets: recent form submissions with outcome labels (e.g., opportunity created, disqualified reason), Google Analytics data (sessions, pages, sources), and Google Ads or campaign platform data (campaigns, keywords, audiences). Combine them in Google Sheets or BigQuery so Gemini can access a joined view.

Then use Gemini (via the Gemini in Workspace experience or an API/Apps Script setup) to analyze patterns. A typical starting prompt in Sheets or a connected notebook could be:

You are a marketing analytics assistant.
You receive three data tables:
1) Form submissions with fields: email, company, job_title, country, free_text, campaign, source, medium, lead_status, disqualification_reason.
2) Web analytics sessions with: session_id, pages_viewed, time_on_site, content_topics, landing_page, source, medium, campaign.
3) Opportunities with: email, opportunity_created (yes/no), amount, stage.

Tasks:
- Identify which campaigns, keywords, and content topics are most associated with disqualified leads.
- Identify which features are most associated with high-quality opportunities created.
- Suggest 5 concrete changes to targeting, messaging, or form questions to reduce unqualified leads by at least 30%.
- Present results in a concise, executive-friendly summary.

This first pass gives you a data-backed baseline for where junk leads are coming from and which intent signals correlate with real pipeline.

Use Gemini to Rewrite Audience Targeting and Ad Messaging for Lead Quality

Once you know which campaigns and messages attract junk, use Gemini to refine Google Ads targeting and copy with lead quality as the explicit goal, not just click-through rate. Export a list of your current campaigns, keywords, and sample ad texts, annotated with average lead quality (e.g., percentage of leads that become opportunities).

Feed this into Gemini and ask it to propose new targeting and messaging that filters out students, vendors, or job seekers while appealing to your ICP. For example:

You are a B2B performance marketer optimizing for qualified leads.
I will give you:
- A list of campaigns, keywords, and ad texts.
- For each, the share of leads that became qualified opportunities vs. disqualified (students, vendors, job seekers, no budget).

Tasks:
- Identify patterns in keywords and messaging that attract unqualified leads.
- Suggest 10 negative keywords or audience exclusions to add.
- Rewrite 10 ad headlines and descriptions to focus on:
  - Buying authority
  - Company size thresholds
  - Business problems that only real prospects have
- For each suggestion, explain why it should increase lead quality, not just volume.

Implement the most promising changes in your ad accounts and monitor not only CPL but cost per qualified opportunity over the next 2–4 weeks.

Design Smarter Form Questions and Hidden Qualification Logic

Instead of simply adding more required fields, use Gemini to design qualifying questions that surface intent and fit without scaring off real prospects. Start by feeding Gemini example free-text answers, job titles, and company descriptions from past qualified vs. unqualified leads. Ask it to propose question wording and answer options that help separate these groups.

For example, you can ask Gemini:

You are helping design a B2B lead form to reduce unqualified leads.
Here are examples of previous leads (job_title, company_description, free_text) marked as QUALIFIED or UNQUALIFIED.

Tasks:
- Propose 3 new form questions (with multiple-choice answer options) that would best distinguish QUALIFIED from UNQUALIFIED.
- For each question, explain how the answers could be mapped to a 0–10 lead fit score.
- Suggest which answers should trigger:
  - Direct routing to sales
  - Nurture sequences
  - Soft rejection (e.g., send to a generic resource center)

Implement these questions in your form tool (e.g., HubSpot, Marketo, custom forms) and use hidden fields or your marketing automation logic to store the AI-recommended scores or categories.

Build a Gemini-Powered Lead Qualification Layer Between Form and CRM

To avoid polluting your CRM, insert an AI qualification step before leads are created or routed. A practical pattern is: form submission → marketing automation/webhook → Google Cloud Function or Apps Script → Gemini API → return score and recommended route → write to CRM with enrichment.

Configure your script so it sends structured data (UTMs, page path, form answers) plus any open-text responses to Gemini with an instruction like:

You are a B2B lead qualification assistant.
Using the data below, assign:
- fit_score: 0–10 (ICP fit based on role, company, and geography)
- intent_score: 0–10 (based on content consumed, campaign, and answers)
- segment: one of ["Sales-ready", "Marketing nurture", "Student/Research", "Vendor/Partner", "Job seeker"]
- reasoning: 2–3 bullet points.

Return a JSON object only.

Data:
{{structured_form_data_here}}

Then set routing rules: e.g., only create a CRM lead and alert SDRs if fit_score ≥ 7 and intent_score ≥ 6; send low-fit segments directly to nurture lists or a separate database. Log Gemini’s reasoning for future audits and improvements.

Use Gemini to Continuously Audit and Improve Filters and Scoring

AI-based qualification is not a one-and-done project. Set up a monthly or quarterly review where you export a sample of recent leads, along with Gemini scores, actual outcomes (e.g., meeting booked, opportunity created), and any rep feedback. Ask Gemini to analyze where its predictions were off and how to improve.

For example:

You are reviewing the performance of an AI-based lead qualification system.
I will give you a sample of leads with:
- Gemini scores (fit_score, intent_score, segment)
- Actual outcomes (no show, meeting, opportunity, closed won/lost)
- Sales rep feedback notes.

Tasks:
- Identify systematic over- or under-scoring patterns.
- Suggest adjustments to the scoring rubric or thresholds.
- Propose 5 new features (data points) we could add to improve prediction accuracy.
- Flag any segments that might be unfairly deprioritized.

Update your prompts, thresholds, or additional data sources accordingly, and keep a simple changelog so you can track impact over time.

Connect Gemini Insights Back to Content and Nurture Strategy

Finally, close the loop by feeding what Gemini learns about high-intent topics and behaviors back into your content and nurture programs. If Gemini consistently sees that certain problems, phrases, or pages correlate with strong opportunities, brief your content and campaign teams accordingly.

Use Gemini to help draft targeted nurture sequences for low-intent but high-fit leads (e.g., early-stage researchers at ICP accounts). Provide it with your best-performing content assets and ask it to design 3–4 email drips or chatbot flows tailored to each AI-defined segment. Implement these in your marketing automation platform and measure progression rates from “nurture” to “sales-ready”.

When executed well, these practices can realistically reduce unqualified inbound form fills reaching your CRM by 30–60%, while keeping or even increasing the number of qualified leads. Expect to see early signals (less junk routed to sales, clearer disqualification reasons) within 2–4 weeks, and measurable improvements in pipeline per marketing lead over 1–3 quarters as your Gemini-driven filters and campaigns continue to learn.

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Frequently Asked Questions

Gemini helps at three levels. First, it analyzes your web analytics, ad traffic, and historical form submissions to identify which campaigns, keywords, and pages drive junk leads vs. real buyers. Second, it helps redesign your forms and qualification questions so you capture clear intent and fit signals without adding unnecessary friction. Third, you can use the Gemini API as a lead qualification layer between your forms and CRM: Gemini scores each new submission and recommends routing (sales, nurture, or deprioritize), which drastically reduces the amount of noise reaching your sales team.

You don’t need a large data science team, but you do need basic marketing ops and engineering capability. Typically, you’ll involve a marketing operations person (to manage forms, automations, and CRM fields), a technical owner (developer or cloud engineer) to set up the Gemini API integration and data flows, and a marketing or sales leader to define what “qualified” means. Optional but helpful: someone comfortable exporting and joining data from Google Analytics, Ads, and your CRM.

Reruption often covers much of the engineering and AI side for clients, so internal teams can stay focused on GTM strategy and adoption rather than low-level implementation details.

Most teams can get a first diagnostic analysis from Gemini within 1–2 weeks: which channels drive junk leads, which questions don’t help, and where the biggest quick wins are. A basic AI-driven qualification layer (form → Gemini → CRM with scores and segments) can often be piloted within 4–6 weeks if your stack is reasonably standard and data access is clear.

Meaningful business impact – like a 30–50% reduction in junk leads sent to sales and improved pipeline per inbound lead – typically becomes visible over 1–3 quarters as you iterate filters, targeting, and nurture journeys based on Gemini’s insights.

The main cost components are engineering/setup time, Gemini API usage, and any additional tooling you use for data storage or orchestration. For most B2B teams, Gemini usage costs for lead qualification are modest compared to ad spend or SDR headcount, because you’re evaluating relatively small volumes (daily form fills) with lightweight prompts.

ROI usually comes from three areas: reduced SDR and sales time spent on bad leads, higher conversion rates from inbound to opportunity (since reps focus on better leads), and more efficient media spend as you shift budget away from junk-driving campaigns. Many teams find that even a modest uplift in opportunity quality or volume more than covers the implementation costs within months.

Reruption works as a Co-Preneur inside your organisation rather than as a distant advisor. We typically start with a focused AI PoC (9,900€) to prove that Gemini can reliably distinguish qualified from unqualified leads on your real data. That PoC includes use-case definition, model selection, a working prototype (e.g., a Gemini-based scorer connected to your form or CRM sandbox), and clear performance metrics.

From there, we help you turn the prototype into a production-ready workflow: integrating Gemini with your Google stack, implementing routing rules, setting up monitoring, and enabling your marketing and sales teams to work with AI-driven qualification. Throughout, we operate with entrepreneurial ownership – embedded in your P&L, focused on shipped solutions, and constantly asking, “If we rebuilt this lead flow from scratch with AI today, how should it work?”

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