The Challenge: Skill Obsolescence Risk

HR teams are under pressure to keep the workforce relevant while technology, regulation and business models keep changing. Many organisations rely on skills that are quietly becoming obsolete, but HR often lacks a clear view of which roles and which skills will be at risk in the next 12–24 months. Instead of a forward-looking skills radar, most companies operate with static job descriptions, annual performance reviews and scattered training records.

Traditional workforce planning tools and methods were designed for slower cycles. Competency frameworks are updated every few years, market trend reports stay in PDFs, and skill assessments are manual and episodic. Even when HR has access to HRIS, LMS and engagement data, it is rarely connected with external signals like technology trends, automation potential or regulatory changes. The result: HR decisions about reskilling, recruiting and redeployment are based more on intuition than on data-driven workforce risk analytics.

When skill obsolescence risk is not managed proactively, the business impact compounds quickly. You see rising attrition in critical teams, late realisation that entire role families are misaligned with future needs, and sudden hiring spikes in highly competitive markets. This leads to costly layoffs, rushed external hiring, overuse of contractors, and missed opportunities to redeploy and upskill existing employees. Strategically, the organisation becomes slower to adopt new technologies and loses competitive ground to players that can shift their skills portfolio faster.

The good news is that this challenge is tough but solvable. Modern AI workforce analytics can connect your internal HR data with external trend information to forecast where skills are drifting out of date long before it shows up in KPIs. At Reruption, we’ve helped organisations turn vague concerns about “future skills” into concrete risk maps, scenarios and reskilling roadmaps. In the rest of this page, you’ll find practical guidance on how to use Gemini to get ahead of skill obsolescence and make HR a driver of proactive workforce strategy.

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Our Assessment

A strategic assessment of the challenge and high-level tips how to tackle it.

From Reruption’s work building real-world AI solutions in HR and talent management, we’ve seen that predicting skill obsolescence risk is less about having perfect data and more about asking the right questions with the right tools. Gemini is particularly powerful here because it can read job descriptions, training catalogues, HRIS extracts and external trend reports in context and turn them into actionable insights for workforce risk prediction. The key is to frame Gemini as a decision-support engine for HR, not just a chatbot, and to embed it into your planning processes so that skill risk becomes a continuous signal, not a one-off study.

Treat Skill Obsolescence as a Strategic Portfolio Problem

Most HR functions still think about skills at the individual role level: "What should a sales manager know?" For skill obsolescence prediction, you need to shift to a portfolio mindset: "Which clusters of roles rely on the same underlying skills, and how exposed is that portfolio to change?" Gemini can help you group job descriptions, projects and learning history into skill clusters, but the strategic decision is to manage those clusters like an investment portfolio.

In practice, that means defining your critical skill domains (e.g. legacy tech stacks, compliance-heavy roles, manual data processing) and asking Gemini to assess their exposure to automation, regulation and market shifts. HR, business leaders and IT should jointly decide what level of workforce risk is acceptable in each domain, just as finance decides on risk appetite in investments. This strategic framing gives your Gemini outputs a clear decision context.

Start with Coarse-Grained Risk Mapping Before Detail

A common mistake is to jump straight into detailed role-by-role skill mapping. That’s slow and frustrating, especially if your data is incomplete. Strategically, it’s better to use Gemini first to create a coarse-grained risk heatmap across major role families and business units. This helps you see where the biggest exposure lies without getting stuck in perfectionism.

You can feed Gemini anonymised job profiles, organisation charts and a summary of your tech stack and ask it to highlight role families most likely to be impacted by automation or regulatory change in the next 12–36 months. Once you see the hot spots, you can decide where it’s worth investing in deeper analysis, interviews and detailed skill taxonomy work. This staged approach reduces risk and keeps stakeholders engaged because value appears quickly.

Position Gemini as a Co-Analyst, Not an Oracle

For HR and business leaders to trust AI-driven workforce predictions, they need to understand that Gemini is a powerful co-analyst, not an unquestionable oracle. Strategically, this means designing a review process where Gemini’s outputs are challenged and refined by HRBPs, managers and, in some cases, employee representatives.

Build governance where Gemini generates initial risk scores and scenario narratives, and human experts validate or adjust them using their contextual knowledge of projects, clients and strategy. This hybrid approach reduces the risk of over- or under-estimating skill obsolescence based on incomplete data, and it increases buy-in because stakeholders helped shape the conclusions.

Align Workforce Risk Analytics with Business and Technology Roadmaps

Skill obsolescence rarely happens in isolation; it follows technology and product decisions. Strategically, your use of Gemini should be tied to business and IT roadmaps, not run as a standalone HR exercise. Otherwise you end up predicting risks that nobody plans to act on, or missing risks tied to upcoming platform or product changes.

Make sure HR has access to roadmaps for major system migrations, automation initiatives, new product launches and regulatory projects. Then use Gemini to simulate how each roadmap scenario changes your future skill requirements. This creates a shared language between HR, IT and business leaders: "If we automate this process in 18 months, what happens to these 200 roles?" That’s where Gemini’s ability to read technical documents and translate them into workforce implications becomes strategically valuable.

Build Internal Capability, Not One-Off Analyses

The real strategic win is to turn skill risk analytics into a continuous capability, not a single consulting exercise. That means planning from the start how your team will operate and maintain a Gemini-based workflow: who owns the prompts, who updates data feeds, how often scenarios are refreshed, and how results feed into budgeting, L&D planning and recruiting.

Invest in upskilling a small cross-functional squad—HR analytics, HRBPs, L&D and someone from IT or data—to become your internal "skills radar" team. With coaching and clear playbooks, they can own Gemini configurations and ensure the organisation doesn’t revert to static spreadsheets once the initial excitement fades. Reruption’s Co-Preneur approach is built around leaving behind these kinds of self-sufficient capabilities, not just slideware.

Used strategically, Gemini can turn skill obsolescence from a vague fear into a manageable, quantified workforce risk that HR can act on with confidence. By combining your HR data, job architecture and external trends, it surfaces the roles most exposed to change and helps you design realistic reskilling and redeployment scenarios. At Reruption, we specialise in turning these ideas into working AI workflows inside HR teams, from first PoC to embedded capability. If you want to explore how Gemini could power a tailored "skills radar" for your organisation, we’re ready to help you test it in a focused, low-risk way.

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Real-World Case Studies

From Banking to Banking: Learn how companies successfully use Gemini.

Wells Fargo

Banking

Wells Fargo, serving 70 million customers across 35 countries, faced intense demand for 24/7 customer service in its mobile banking app, where users needed instant support for transactions like transfers and bill payments. Traditional systems struggled with high interaction volumes, long wait times, and the need for rapid responses via voice and text, especially as customer expectations shifted toward seamless digital experiences. Regulatory pressures in banking amplified challenges, requiring strict data privacy to prevent PII exposure while scaling AI without human intervention. Additionally, most large banks were stuck in proof-of-concept stages for generative AI, lacking production-ready solutions that balanced innovation with compliance. Wells Fargo needed a virtual assistant capable of handling complex queries autonomously, providing spending insights, and continuously improving without compromising security or efficiency.

Lösung

Wells Fargo developed Fargo, a generative AI virtual assistant integrated into its banking app, leveraging Google Cloud AI including Dialogflow for conversational flow and PaLM 2/Flash 2.0 LLMs for natural language understanding. This model-agnostic architecture enabled privacy-forward orchestration, routing queries without sending PII to external models. Launched in March 2023 after a 2022 announcement, Fargo supports voice/text interactions for tasks like transfers, bill pay, and spending analysis. Continuous updates added AI-driven insights, agentic capabilities via Google Agentspace, ensuring zero human handoffs and scalability for regulated industries. The approach overcame challenges by focusing on secure, efficient AI deployment.

Ergebnisse

  • 245 million interactions in 2024
  • 20 million interactions by Jan 2024 since March 2023 launch
  • Projected 100 million interactions annually (2024 forecast)
  • Zero human handoffs across all interactions
  • Zero PII exposed to LLMs
  • Average 2.7 interactions per user session
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bunq

Banking

As bunq experienced rapid growth as the second-largest neobank in Europe, scaling customer support became a critical challenge. With millions of users demanding personalized banking information on accounts, spending patterns, and financial advice on demand, the company faced pressure to deliver instant responses without proportionally expanding its human support teams, which would increase costs and slow operations. Traditional search functions in the app were insufficient for complex, contextual queries, leading to inefficiencies and user frustration. Additionally, ensuring data privacy and accuracy in a highly regulated fintech environment posed risks. bunq needed a solution that could handle nuanced conversations while complying with EU banking regulations, avoiding hallucinations common in early GenAI models, and integrating seamlessly without disrupting app performance. The goal was to offload routine inquiries, allowing human agents to focus on high-value issues.

Lösung

bunq addressed these challenges by developing Finn, a proprietary GenAI platform integrated directly into its mobile app, replacing the traditional search function with a conversational AI chatbot. After hiring over a dozen data specialists in the prior year, the team built Finn to query user-specific financial data securely, answer questions on balances, transactions, budgets, and even provide general advice while remembering conversation context across sessions. Launched as Europe's first AI-powered bank assistant in December 2023 following a beta, Finn evolved rapidly. By May 2024, it became fully conversational, enabling natural back-and-forth interactions. This retrieval-augmented generation (RAG) approach grounded responses in real-time user data, minimizing errors and enhancing personalization.

Ergebnisse

  • 100,000+ questions answered within months post-beta (end-2023)
  • 40% of user queries fully resolved autonomously by mid-2024
  • 35% of queries assisted, totaling 75% immediate support coverage
  • Hired 12+ data specialists pre-launch for data infrastructure
  • Second-largest neobank in Europe by user base (1M+ users)
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Insilico Medicine

Biotech

The drug discovery process traditionally spans 10-15 years and costs upwards of $2-3 billion per approved drug, with over 90% failure rate in clinical trials due to poor efficacy, toxicity, or ADMET issues. In idiopathic pulmonary fibrosis (IPF), a fatal lung disease with limited treatments like pirfenidone and nintedanib, the need for novel therapies is urgent, but identifying viable targets and designing effective small molecules remains arduous, relying on slow high-throughput screening of existing libraries. Key challenges include target identification amid vast biological data, de novo molecule generation beyond screened compounds, and predictive modeling of properties to reduce wet-lab failures. Insilico faced skepticism on AI's ability to deliver clinically viable candidates, regulatory hurdles for AI-discovered drugs, and integration of AI with experimental validation.

Lösung

Insilico deployed its end-to-end Pharma.AI platform, integrating generative AI and deep learning for accelerated discovery. PandaOmics used multimodal deep learning on omics data to nominate novel targets like TNIK kinase for IPF, prioritizing based on disease relevance and druggability. Chemistry42 employed generative models (GANs, reinforcement learning) to design de novo molecules, generating and optimizing millions of novel structures with desired properties, while InClinico predicted preclinical outcomes. This AI-driven pipeline overcame traditional limitations by virtual screening vast chemical spaces and iterating designs rapidly. Validation through hybrid AI-wet lab approaches ensured robust candidates like ISM001-055 (Rentosertib).

Ergebnisse

  • Time from project start to Phase I: 30 months (vs. 5+ years traditional)
  • Time to IND filing: 21 months
  • First generative AI drug to enter Phase II human trials (2023)
  • Generated/optimized millions of novel molecules de novo
  • Preclinical success: Potent TNIK inhibition, efficacy in IPF models
  • USAN naming for Rentosertib: March 2025, Phase II ongoing
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Associated Press (AP)

News Media

In the mid-2010s, the Associated Press (AP) faced significant constraints in its business newsroom due to limited manual resources. With only a handful of journalists dedicated to earnings coverage, AP could produce just around 300 quarterly earnings reports per quarter, primarily focusing on major S&P 500 companies. This manual process was labor-intensive: reporters had to extract data from financial filings, analyze key metrics like revenue, profits, and growth rates, and craft concise narratives under tight deadlines. As the number of publicly traded companies grew, AP struggled to cover smaller firms, leaving vast amounts of market-relevant information unreported. This limitation not only reduced AP's comprehensive market coverage but also tied up journalists on rote tasks, preventing them from pursuing investigative stories or deeper analysis. The pressure of quarterly earnings seasons amplified these issues, with deadlines coinciding across thousands of companies, making scalable reporting impossible without innovation.

Lösung

To address this, AP partnered with Automated Insights in 2014, implementing their Wordsmith NLG platform. Wordsmith uses templated algorithms to transform structured financial data—such as earnings per share, revenue figures, and year-over-year changes—into readable, journalistic prose. Reporters input verified data from sources like Zacks Investment Research, and the AI generates draft stories in seconds, which humans then lightly edit for accuracy and style. The solution involved creating custom NLG templates tailored to AP's style, ensuring stories sounded human-written while adhering to journalistic standards. This hybrid approach—AI for volume, humans for oversight—overcame quality concerns. By 2015, AP announced it would automate the majority of U.S. corporate earnings stories, scaling coverage dramatically without proportional staff increases.

Ergebnisse

  • 14x increase in quarterly earnings stories: 300 to 4,200
  • Coverage expanded to 4,000+ U.S. public companies per quarter
  • Equivalent to freeing time of 20 full-time reporters
  • Stories published in seconds vs. hours manually
  • Zero reported errors in automated stories post-implementation
  • Sustained use expanded to sports, weather, and lottery reports
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NatWest

Banking

NatWest Group, a leading UK bank serving over 19 million customers, grappled with escalating demands for digital customer service. Traditional systems like the original Cora chatbot handled routine queries effectively but struggled with complex, nuanced interactions, often escalating 80-90% of cases to human agents. This led to delays, higher operational costs, and risks to customer satisfaction amid rising expectations for instant, personalized support . Simultaneously, the surge in financial fraud posed a critical threat, requiring seamless fraud reporting and detection within chat interfaces without compromising security or user trust. Regulatory compliance, data privacy under UK GDPR, and ethical AI deployment added layers of complexity, as the bank aimed to scale support while minimizing errors in high-stakes banking scenarios . Balancing innovation with reliability was paramount; poor AI performance could erode trust in a sector where customer satisfaction directly impacts retention and revenue .

Lösung

Cora+, launched in June 2024, marked NatWest's first major upgrade using generative AI to enable proactive, intuitive responses for complex queries, reducing escalations and enhancing self-service . This built on Cora's established platform, which already managed millions of interactions monthly. In a pioneering move, NatWest partnered with OpenAI in March 2025—becoming the first UK-headquartered bank to do so—integrating LLMs into both customer-facing Cora and internal tool Ask Archie. This allowed natural language processing for fraud reports, personalized advice, and process simplification while embedding safeguards for compliance and bias mitigation . The approach emphasized ethical AI, with rigorous testing, human oversight, and continuous monitoring to ensure safe, accurate interactions in fraud detection and service delivery .

Ergebnisse

  • 150% increase in Cora customer satisfaction scores (2024)
  • Proactive resolution of complex queries without human intervention
  • First UK bank OpenAI partnership, accelerating AI adoption
  • Enhanced fraud detection via real-time chat analysis
  • Millions of monthly interactions handled autonomously
  • Significant reduction in agent escalation rates
Read case study →

Best Practices

Successful implementations follow proven patterns. Have a look at our tactical advice to get started.

Use Gemini to Build a Dynamic Skills Inventory from Existing HR Data

Most companies already have the raw ingredients for a skills view: job descriptions, CVs, project histories and training records. The challenge is that they live in different systems and formats. You can use Gemini for HR data synthesis to create a first pass skills inventory without waiting for a multi-year HRIS overhaul.

Export a sample of job descriptions, anonymised CV data and training catalogue entries to a secure workspace. Then use Gemini to extract and normalise skills across these sources, clustering similar terms (e.g. "Excel macros" and "VBA automation").

Example prompt to generate a skills inventory:
You are an HR analytics assistant.

Input:
- A list of job descriptions
- Anonymised CV snippets (responsibilities, tools used)
- Training course titles and descriptions

Tasks:
1. Extract a list of skills (technical, functional, soft) mentioned across all inputs.
2. Group similar skills into unified terms (e.g. "Excel macros" and "VBA scripting" = "Spreadsheet automation").
3. For each role title, list the top 10 skills required today.
4. Return the result as structured JSON with fields: role_title, core_skills[], secondary_skills[].

Expected outcome: within a few days, HR has a living skills map for a subset of the organisation, which can be expanded iteratively and used as a baseline for obsolescence analysis.

Combine External Trend Reports with Internal Roles to Score Obsolescence Risk

Gemini’s strength is reading long, complex documents and connecting them to your context. Use it to merge external sources—industry reports, automation studies, regulatory outlooks—with your skills inventory to produce an initial skill obsolescence risk score per role family.

Upload or link relevant reports and your internal role catalogue, then use a structured prompt to make Gemini explicit about scoring logic.

Example prompt to score obsolescence risk:
You are an AI assistant helping HR assess skill obsolescence risk.

Input:
- A table of roles with associated core skills
- Excerpts from technology trend and automation reports
- Regulatory and market trend summaries

Tasks:
1. For each role, estimate the risk that its core skills become obsolete or heavily automated within 12, 24, and 36 months.
2. Use a 1-5 scale (1 = low risk, 5 = very high risk) and justify each rating in 2-3 sentences.
3. Highlight which specific skills drive the risk up or down.
4. Suggest whether the primary strategy should be: reskill, upskill, redeploy, or replace via external hiring.

Output in table form (role, 12/24/36-month risk scores, key drivers, suggested strategy).

Expected outcome: a tangible, explainable risk heatmap you can discuss with leaders, rather than abstract "future of work" debates.

Run Scenario Simulations to Support Strategic Workforce Planning

Once you have risk scores, use Gemini to simulate workforce scenarios and interventions. This goes beyond static heatmaps and turns Gemini into a planning tool for proactive reskilling strategies.

Prepare a simple spreadsheet with role counts, risk levels and key interventions (e.g. "reskill 30% of X roles to data analyst", "automate 40% of Y tasks"). Then ask Gemini to model the qualitative and quantitative impacts.

Example prompt for scenario planning:
You are supporting strategic workforce planning.

Input:
- A table of role families with FTE counts and obsolescence risk scores
- A list of potential interventions (reskilling programs, redeployment options, automation initiatives)
- High-level cost parameters (training cost per FTE, hiring cost per external hire)

Tasks:
1. Create 3 scenarios (Conservative, Balanced, Aggressive) for the next 24 months.
2. For each scenario, estimate:
   - How many FTEs can be reskilled vs need to be replaced externally
   - Approximate training vs hiring cost
   - Main execution risks
3. Summarise each scenario in a 1-page narrative for executives.

Expected outcome: HR can walk into workforce planning meetings with clear options, cost ranges and risks, grounded in consistent logic.

Generate Targeted Reskilling Roadmaps and Employee Communications

Predicting risk is only half the job; employees need clear, credible paths forward. Gemini can help translate complex analytics into reskilling roadmaps and communication materials tailored to different audiences.

Use your risk map to define priority transition pathways (e.g. back-office operations → customer success; legacy systems developer → cloud engineer). Feed Gemini example learning paths from your LMS and ask it to design role-specific roadmaps with concrete steps and timelines, plus messaging that addresses typical employee concerns.

Example prompt to create reskilling roadmaps & comms:
You are an HR communication and learning design assistant.

Input:
- Role A: current responsibilities and core skills
- Target Role B: responsibilities and required skills
- List of internal courses, certifications, and on-the-job learning options
- Organisational context: timeframe (18 months), business priorities

Tasks:
1. Design a step-by-step reskilling roadmap from Role A to Role B (phases, skills, courses, practice projects).
2. Estimate a realistic timeline and weekly time investment for employees.
3. Draft an email from HR to affected employees explaining:
   - Why the change is happening
   - The support offered
   - What is expected from them
4. Draft a manager FAQ to help them coach employees through the transition.

Expected outcome: consistent, empathetic communication and clear learning journeys, reducing resistance and uncertainty around change.

Embed Gemini Workflows Into HR’s Regular Planning Cycles

To avoid the "one-and-done" trap, embed Gemini into your existing HR calendar: strategic workforce planning, budgeting, performance and talent reviews. This turns skill obsolescence monitoring into a continuous process.

Define a simple operating rhythm, for example: quarterly refresh of the skills inventory and risk scores; biannual scenario updates tied to budget cycles; annual deep dives for selected role families. Document the prompts, inputs and outputs as standard operating procedures and assign ownership to specific people in HR analytics or strategic HR.

Example lightweight SOP structure:
- Frequency: Quarterly
- Owner: HR Analytics Lead
- Inputs: Updated role list, HRIS headcount data, recent tech/market updates
- Gemini Prompts: <link to internal prompt library>
- Outputs: Updated risk heatmap, 1-page summary for EXCO
- Follow-up: HRBPs review and identify 3-5 priority actions per business unit.

Expected outcome: a repeatable workflow where Gemini augments HR’s planning discipline, leading over 12–24 months to fewer surprise skill gaps, more internal mobility and more targeted training investments. Many organisations can realistically expect a reduction in external hiring for critical roles by 10–20% and a noticeable decrease in last-minute, reactive workforce decisions once this capability is mature.

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Frequently Asked Questions

Gemini works best when it can combine multiple HR data sources, but you don’t need a perfect data landscape to start. At minimum, you should have:

  • Recent job descriptions or role profiles for key roles
  • Basic HRIS data: headcount by role, location and business unit
  • Access to your training catalogue or learning platform
  • Any existing competency models or skill frameworks (even if incomplete)

Optional but helpful inputs include anonymised CV data, project histories, performance summaries and documentation on your tech stack and upcoming change initiatives. In early PoCs, Reruption often starts with just role profiles and a subset of HRIS data, then gradually integrates richer sources as the value becomes clear.

Initial insights can be generated surprisingly fast if the scope is focused. For a subset of roles (e.g. 50–100 key profiles), it is realistic to get a first skill obsolescence heatmap within 2–4 weeks, including data preparation, prompt design and validation workshops.

Building a more robust, repeatable capability—integrated with your planning cycles and able to handle hundreds or thousands of roles—typically takes several months, depending on data access, stakeholder availability and IT constraints. Reruption’s AI PoC format is intentionally designed to give you a working prototype and concrete performance metrics in a short, fixed timeframe, so you can decide how far to scale.

No, you don’t need a full data science team inside HR to benefit from Gemini for HR analytics, but you do need a small cross-functional group with the right skills:

  • Someone in HR analytics or controlling who understands your data structures
  • HR business partners or talent experts who can validate risk assessments
  • Basic IT or data support to ensure secure data access and integration

Gemini abstracts away most of the traditional machine learning complexity: you interact with it via prompts and structured instructions rather than by coding models from scratch. Reruption typically helps clients set up reusable prompts, data pipelines and governance so that HR teams can operate the solution day to day without deep ML expertise.

The ROI from AI-driven workforce risk management comes from avoiding costly surprises and making better use of your existing people. Typical value levers include:

  • Reducing emergency external hiring for skills you could have developed internally
  • Lowering layoff costs by planning redeployment and reskilling earlier
  • Targeting training budgets at high-impact skill transitions instead of generic programmes
  • Improving retention of critical employees by offering visible future paths

While exact figures depend on your context, many organisations can reasonably aim for a 10–20% reduction in external hiring for critical roles over 2–3 years and a measurable improvement in internal mobility. A focused PoC with Gemini helps quantify these effects using your own data and cost assumptions before you commit to a full rollout.

Reruption supports organisations end-to-end, from idea to working AI workforce analytics solution. With our 9.900€ AI PoC offering, we validate in a few weeks whether Gemini can deliver accurate, useful skill risk predictions for your specific roles, data and constraints—using a real prototype, not just slides.

Beyond the PoC, our Co-Preneur approach means we work inside your organisation like a co-founder: scoping use cases with HR and business leaders, designing prompts and workflows, ensuring security and compliance, and building the internal capability to run Gemini-based analyses on your own. We don’t just advise on "future skills"; we ship concrete tools—risk heatmaps, dashboards, and reskilling playbooks—that your HR team can use in the next planning cycle.

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