The Challenge: Manual Credit Risk Assessment

In many finance organisations, credit risk assessment still relies on analysts manually reading financial statements, collateral information, management reports and market data. Each counterparty review becomes a bespoke project: downloading PDFs, copying figures into spreadsheets, reconciling notes, and then drafting a narrative credit memo from scratch. The result is slow turnaround times, limited portfolio coverage and an overreliance on a handful of senior experts to make sense of everything.

Traditional approaches were built for a world with fewer data sources and more time per deal. Scattered Excel models, Word templates and email-based review cycles cannot keep up with the volume and complexity of today’s counterparties. Analysts struggle to consistently apply rating methodologies, spreading standards and sector benchmarks when they are under time pressure. Manual reviews also make it hard to systematically integrate external information such as news, sector updates or macro signals into each credit decision.

The business impact is significant. Inconsistent credit risk ratings lead to mispriced exposures, inappropriate limits and higher default risk. Slow assessments delay onboarding of good customers and vendors, hurting growth and supply chain resilience. At the same time, early warning signals get buried in unstructured text and outdated reports, increasing the likelihood of surprises in the portfolio. Compliance and audit teams then spend additional time trying to understand why two similar counterparties received different treatment.

The good news: this challenge is real but solvable. Advances in generative AI mean that tools like ChatGPT can now summarise complex documents, standardise narrative analysis and highlight anomalies in a way that was not feasible a few years ago. At Reruption, we’ve helped organisations turn highly manual document-heavy processes into robust AI-supported workflows. In the sections below, you’ll find practical guidance on how to use ChatGPT to transform manual credit risk assessment into a faster, more consistent and more transparent process.

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Our Assessment

A strategic assessment of the challenge and high-level tips how to tackle it.

From Reruption’s perspective, using ChatGPT for credit risk assessment is not about replacing analysts – it’s about industrialising the narrative and documentation work that consumes most of their time. Based on our hands-on work building AI-powered document analysis and decision-support tools, we know that the winning setups combine LLM-driven summaries with existing risk models, policies and human judgment instead of trying to reinvent the entire risk engine at once.

Frame ChatGPT as an Analyst Co-Pilot, Not a Rating Engine

The most effective way to introduce ChatGPT in credit risk is to position it as a co-pilot that prepares and structures information, not as the final decision-maker. Let the model handle repetitive tasks such as extracting key figures from financial statements, summarising management commentary, and drafting initial credit memos in a standard format. Your risk team remains fully responsible for the rating and lending decision.

This mindset reduces internal resistance and compliance concerns. It also clarifies where controls are needed: not around an automated score, but around how AI-generated analysis is reviewed and used. Strategically, this allows you to modernise workflows quickly while leaving your rating models, limit frameworks and policy documents intact.

Start with Narrow, High-Volume Use Cases

Instead of attempting to automate the entire credit underwriting process, focus first on narrow, high-volume tasks where generative AI clearly excels. Examples include standardising the structure of credit memos, creating comparable summaries across counterparties, or generating management overviews of portfolio segments based on existing analyses.

By starting small, you can validate data handling, security and quality in a contained environment. This approach mirrors how we structure an AI Proof of Concept at Reruption: tightly scoped inputs and outputs, clear quality criteria and a fast iteration loop with the business. Once the first use case is stable, expansion into more complex assessments and early warning signals becomes much less risky.

Design for Consistency and Explainability

Finance leaders care as much about consistency and explainability as they do about speed. When using ChatGPT for risk analysis, the strategic focus should be on designing prompt templates and output formats that make it easy to compare counterparties and to understand why a certain risk view was produced.

This means agreeing upfront on common section headings in memos, standard definitions of risk factors, and explicit links to policy criteria. Strategically, you are encoding your credit philosophy into the AI workflows. This not only improves comparability across analysts and regions, it also gives compliance and audit teams a clearer line of sight into how AI supports the risk process.

Prepare Your Team and Governance Before Scaling

Introducing AI into credit risk assessment is as much an organisational change as it is a technical one. Analysts, credit officers and risk controllers need clarity on what is changing, what remains their responsibility, and how AI output should be challenged and documented. Without this, adoption will be patchy and benefits limited.

Strategically, invest early in guidelines on acceptable use, review protocols and documentation standards for AI-assisted analysis. Define who owns prompt templates, how they are updated, and how exceptions are handled. Reruption’s experience shows that when governance and team readiness are addressed up front, scaling from a pilot to organisation-wide use is faster and far less contentious.

Manage Model and Data Risks Proactively

Any use of ChatGPT in financial risk management must consider data privacy, regulatory expectations and model risk. Strategically, this means making deliberate choices about which data you send to external models, how you anonymise or pseudonymise information, and where you rely on private deployments or additional tooling for sensitive content.

Define clear boundaries: for example, using ChatGPT primarily on derived or already-disclosed information, while keeping raw confidential datasets inside your own infrastructure. Establish monitoring of output quality and bias, and document your controls. By treating ChatGPT as one component in a broader risk architecture, you can reap the benefits of automation while staying aligned with internal and external requirements.

Used thoughtfully, ChatGPT can remove a large part of the manual, inconsistent work in credit risk assessment while keeping humans firmly in control of decisions. The key is to embed it as a structured co-pilot inside your existing risk processes, with clear templates, governance and quality checks. Reruption combines deep AI engineering with a practical, finance-oriented lens to help build exactly these kinds of workflows. If you want to explore how this could look in your organisation, we’re happy to validate a concrete use case with you and turn it into a working prototype instead of another slide deck.

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Real-World Case Studies

From Healthcare to News Media: Learn how companies successfully use ChatGPT.

AstraZeneca

Healthcare

In the highly regulated pharmaceutical industry, AstraZeneca faced immense pressure to accelerate drug discovery and clinical trials, which traditionally take 10-15 years and cost billions, with low success rates of under 10%. Data silos, stringent compliance requirements (e.g., FDA regulations), and manual knowledge work hindered efficiency across R&D and business units. Researchers struggled with analyzing vast datasets from 3D imaging, literature reviews, and protocol drafting, leading to delays in bringing therapies to patients. Scaling AI was complicated by data privacy concerns, integration into legacy systems, and ensuring AI outputs were reliable in a high-stakes environment. Without rapid adoption, AstraZeneca risked falling behind competitors leveraging AI for faster innovation toward 2030 ambitions of novel medicines.

Lösung

AstraZeneca launched an enterprise-wide generative AI strategy, deploying ChatGPT Enterprise customized for pharma workflows. This included AI assistants for 3D molecular imaging analysis, automated clinical trial protocol drafting, and knowledge synthesis from scientific literature. They partnered with OpenAI for secure, scalable LLMs and invested in training: ~12,000 employees across R&D and functions completed GenAI programs by mid-2025. Infrastructure upgrades, like AMD Instinct MI300X GPUs, optimized model training. Governance frameworks ensured compliance, with human-in-loop validation for critical tasks. Rollout phased from pilots in 2023-2024 to full scaling in 2025, focusing on R&D acceleration via GenAI for molecule design and real-world evidence analysis.

Ergebnisse

  • ~12,000 employees trained on generative AI by mid-2025
  • 85-93% of staff reported productivity gains
  • 80% of medical writers found AI protocol drafts useful
  • Significant reduction in life sciences model training time via MI300X GPUs
  • High AI maturity ranking per IMD Index (top global)
  • GenAI enabling faster trial design and dose selection
Read case study →

AT&T

Telecommunications

As a leading telecom operator, AT&T manages one of the world's largest and most complex networks, spanning millions of cell sites, fiber optics, and 5G infrastructure. The primary challenges included inefficient network planning and optimization, such as determining optimal cell site placement and spectrum acquisition amid exploding data demands from 5G rollout and IoT growth. Traditional methods relied on manual analysis, leading to suboptimal resource allocation and higher capital expenditures. Additionally, reactive network maintenance caused frequent outages, with anomaly detection lagging behind real-time needs. Detecting and fixing issues proactively was critical to minimize downtime, but vast data volumes from network sensors overwhelmed legacy systems. This resulted in increased operational costs, customer dissatisfaction, and delayed 5G deployment. AT&T needed scalable AI to predict failures, automate healing, and forecast demand accurately.

Lösung

AT&T integrated machine learning and predictive analytics through its AT&T Labs, developing models for network design including spectrum refarming and cell site optimization. AI algorithms analyze geospatial data, traffic patterns, and historical performance to recommend ideal tower locations, reducing build costs. For operations, anomaly detection and self-healing systems use predictive models on NFV (Network Function Virtualization) to forecast failures and automate fixes, like rerouting traffic. Causal AI extends beyond correlations for root-cause analysis in churn and network issues. Implementation involved edge-to-edge intelligence, deploying AI across 100,000+ engineers' workflows.

Ergebnisse

  • Billions of dollars saved in network optimization costs
  • 20-30% improvement in network utilization and efficiency
  • Significant reduction in truck rolls and manual interventions
  • Proactive detection of anomalies preventing major outages
  • Optimized cell site placement reducing CapEx by millions
  • Enhanced 5G forecasting accuracy by up to 40%
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Airbus

Aerospace

In aircraft design, computational fluid dynamics (CFD) simulations are essential for predicting airflow around wings, fuselages, and novel configurations critical to fuel efficiency and emissions reduction. However, traditional high-fidelity RANS solvers require hours to days per run on supercomputers, limiting engineers to just a few dozen iterations per design cycle and stifling innovation for next-gen hydrogen-powered aircraft like ZEROe. This computational bottleneck was particularly acute amid Airbus' push for decarbonized aviation by 2035, where complex geometries demand exhaustive exploration to optimize lift-drag ratios while minimizing weight. Collaborations with DLR and ONERA highlighted the need for faster tools, as manual tuning couldn't scale to test thousands of variants needed for laminar flow or blended-wing-body concepts.

Lösung

Machine learning surrogate models, including physics-informed neural networks (PINNs), were trained on vast CFD datasets to emulate full simulations in milliseconds. Airbus integrated these into a generative design pipeline, where AI predicts pressure fields, velocities, and forces, enforcing Navier-Stokes physics via hybrid loss functions for accuracy. Development involved curating millions of simulation snapshots from legacy runs, GPU-accelerated training, and iterative fine-tuning with experimental wind-tunnel data. This enabled rapid iteration: AI screens designs, high-fidelity CFD verifies top candidates, slashing overall compute by orders of magnitude while maintaining <5% error on key metrics.

Ergebnisse

  • Simulation time: 1 hour → 30 ms (120,000x speedup)
  • Design iterations: +10,000 per cycle in same timeframe
  • Prediction accuracy: 95%+ for lift/drag coefficients
  • 50% reduction in design phase timeline
  • 30-40% fewer high-fidelity CFD runs required
  • Fuel burn optimization: up to 5% improvement in predictions
Read case study →

Amazon

Retail

In the vast e-commerce landscape, online shoppers face significant hurdles in product discovery and decision-making. With millions of products available, customers often struggle to find items matching their specific needs, compare options, or get quick answers to nuanced questions about features, compatibility, and usage. Traditional search bars and static listings fall short, leading to shopping cart abandonment rates as high as 70% industry-wide and prolonged decision times that frustrate users. Amazon, serving over 300 million active customers, encountered amplified challenges during peak events like Prime Day, where query volumes spiked dramatically. Shoppers demanded personalized, conversational assistance akin to in-store help, but scaling human support was impossible. Issues included handling complex, multi-turn queries, integrating real-time inventory and pricing data, and ensuring recommendations complied with safety and accuracy standards amid a $500B+ catalog.

Lösung

Amazon developed Rufus, a generative AI-powered conversational shopping assistant embedded in the Amazon Shopping app and desktop. Rufus leverages a custom-built large language model (LLM) fine-tuned on Amazon's product catalog, customer reviews, and web data, enabling natural, multi-turn conversations to answer questions, compare products, and provide tailored recommendations. Powered by Amazon Bedrock for scalability and AWS Trainium/Inferentia chips for efficient inference, Rufus scales to millions of sessions without latency issues. It incorporates agentic capabilities for tasks like cart addition, price tracking, and deal hunting, overcoming prior limitations in personalization by accessing user history and preferences securely. Implementation involved iterative testing, starting with beta in February 2024, expanding to all US users by September, and global rollouts, addressing hallucination risks through grounding techniques and human-in-loop safeguards.

Ergebnisse

  • 60% higher purchase completion rate for Rufus users
  • $10B projected additional sales from Rufus
  • 250M+ customers used Rufus in 2025
  • Monthly active users up 140% YoY
  • Interactions surged 210% YoY
  • Black Friday sales sessions +100% with Rufus
  • 149% jump in Rufus users recently
Read case study →

American Eagle Outfitters

Apparel Retail

In the competitive apparel retail landscape, American Eagle Outfitters faced significant hurdles in fitting rooms, where customers crave styling advice, accurate sizing, and complementary item suggestions without waiting for overtaxed associates . Peak-hour staff shortages often resulted in frustrated shoppers abandoning carts, low try-on rates, and missed conversion opportunities, as traditional in-store experiences lagged behind personalized e-commerce . Early efforts like beacon technology in 2014 doubled fitting room entry odds but lacked depth in real-time personalization . Compounding this, data silos between online and offline hindered unified customer insights, making it tough to match items to individual style preferences, body types, or even skin tones dynamically. American Eagle needed a scalable solution to boost engagement and loyalty in flagship stores while experimenting with AI for broader impact .

Lösung

American Eagle partnered with Aila Technologies to deploy interactive fitting room kiosks powered by computer vision and machine learning, rolled out in 2019 at flagship locations in Boston, Las Vegas, and San Francisco . Customers scan garments via iOS devices, triggering CV algorithms to identify items and ML models—trained on purchase history and Google Cloud data—to suggest optimal sizes, colors, and outfit complements tailored to inferred style and preferences . Integrated with Google Cloud's ML capabilities, the system enables real-time recommendations, associate alerts for assistance, and seamless inventory checks, evolving from beacon lures to a full smart assistant . This experimental approach, championed by CMO Craig Brommers, fosters an AI culture for personalization at scale .

Ergebnisse

  • Double-digit conversion gains from AI personalization
  • 11% comparable sales growth for Aerie brand Q3 2025
  • 4% overall comparable sales increase Q3 2025
  • 29% EPS growth to $0.53 Q3 2025
  • Doubled fitting room try-on odds via early tech
  • Record Q3 revenue of $1.36B
Read case study →

Best Practices

Successful implementations follow proven patterns. Have a look at our tactical advice to get started.

Standardise Credit Memos with Reusable Prompt Templates

One of the most immediate wins is to use ChatGPT to generate standardised credit memos from unstructured inputs such as financial reports, management presentations and internal notes. Define a target structure that aligns with your credit policy: business overview, financial profile, liquidity and leverage, collateral, qualitative assessment, and key risks/mitigants.

Then create prompt templates that instruct ChatGPT to always produce memos in this structure. Analysts feed the relevant documents and data points, and the model drafts a first version for review. This reduces variance between analysts and speeds up documentation.

Example prompt template for credit memos:
You are a senior credit risk analyst at a regulated financial institution.
Using the documents and data provided, draft a credit memo in the
following structure:

1. Counterparty overview (business model, geography, ownership)
2. Historical financial performance (revenue, profitability, key trends)
3. Capital structure, liquidity and leverage (include key ratios provided)
4. Collateral and security package
5. Qualitative assessment (management quality, governance, ESG aspects)
6. Key risks and mitigants
7. Preliminary risk view (no rating, but summary of strengths/weaknesses)

Rules:
- Cite source documents where relevant (e.g. "FS 2023", "Management report")
- Highlight missing or inconsistent information as open questions
- Do NOT assign an internal rating or limit; leave that to the analyst.

Expected outcome: analysts spend their time validating and refining a solid first draft instead of creating each memo from a blank page, leading to shorter cycle times and more consistent structure.

Use ChatGPT to Extract and Reconcile Key Financials

Manual extraction of figures from PDFs is slow and error-prone. You can use ChatGPT as a financial data extraction assistant by feeding it the relevant tables and asking it to normalise and summarise key metrics. This works particularly well when combined with your existing spreadsheets or risk systems.

Have analysts paste or upload tables (depending on your integration) and instruct the model to output data in a machine-readable format with clear definitions. You can then copy this into your financial models or build a light integration.

Example prompt for financial extraction:
You are assisting with credit risk analysis.
From the following financial statement tables, extract and summarise:
- Revenue, EBITDA, EBIT, Net income (last 3 years)
- Total assets, total liabilities, equity
- Cash and cash equivalents, short-term debt, long-term debt

Output:
1) A concise textual summary of key trends.
2) A CSV-style table with columns: Year, Metric, Value, Unit.

Flag any obvious inconsistencies (e.g. balance sheet not balancing,
missing years, large one-off items) as bullet points at the end.

Expected outcome: fewer manual copy-paste errors, faster spreading of financials into your models, and better visibility into anomalies before formal rating.

Automate Early Warning Signal Scans from News and Reports

Many early warning indicators live in news articles, sector reports and management commentary, not just in numbers. You can use ChatGPT to scan and classify qualitative risk signals across counterparties. Analysts can provide recent press, earnings call transcripts or internal monitoring notes and ask the model to surface potential red flags.

Design prompts that map qualitative insights to your risk taxonomy: operational disruptions, legal issues, governance concerns, market share losses, etc. This makes it easier to compare developments across the portfolio and to escalate issues earlier.

Example prompt for early warning signals:
You are a credit risk early warning assistant.
Given the following recent articles and management statements,
identify information relevant for credit risk.

1. Summarise key events in 5-10 bullet points.
2. Classify each event into one of these categories:
   - Operational risk
   - Financial performance risk
   - Legal/regulatory risk
   - Governance/management risk
   - Market/competitive risk
3. Rate each event as Low / Medium / High impact on credit risk,
   and explain your reasoning in 1-2 sentences.
4. Produce a short "Watchlist" summary (max 150 words) that a
   credit officer can paste into the monitoring section of a file.

Expected outcome: structured, comparable qualitative monitoring across many counterparties, with analysts focusing on judgment and escalation rather than manual reading.

Embed ChatGPT into Your Credit Workflow via Secure Interfaces

To make AI-assisted credit analysis stick, integrate ChatGPT into tools your finance team already uses rather than adding another standalone portal. Depending on your IT landscape, this could be an internal web app, a plug-in to your document management system, or a side panel in your credit workflow tool.

Define concrete task sequences: for example, when a new counterparty file is created, the analyst uploads financials and documents, triggers a "Draft memo" action that calls ChatGPT with a standard prompt, and then reviews and edits the results. Work with IT and security to route calls through approved infrastructure and to log prompts and outputs for audit where necessary.

Example sequence for a new counterparty assessment:
1) Analyst uploads PDFs (financial statements, management report).
2) System extracts text and tables and passes them to ChatGPT
   with your memo template prompt.
3) ChatGPT returns a structured memo draft and key financials.
4) Analyst reviews, adjusts, and adds rating decision.
5) Final memo and AI-assistance log are stored in the credit file.

Expected outcome: AI support becomes a natural step in the existing process, improving adoption and traceability without disrupting your core systems.

Define KPIs and Quality Checks for AI-Assisted Assessments

To manage risk and prove value, you need explicit KPIs for ChatGPT-supported credit assessment. Track operational metrics such as average time spent per memo, number of counterparties covered per analyst, and rework rates on documentation. Combine this with quality measures: error rates in extracted financials, frequency of missing key risk factors, and feedback from reviewers.

Implement light-touch quality checks: for example, having ChatGPT generate a checklist of expected data points for each memo, and verifying that they are present; or using a secondary prompt to challenge the initial analysis ("play devil’s advocate"). Routinely sample AI-assisted files for more detailed review, especially in the early phases of deployment.

Example prompt for a quality challenge step:
You previously drafted a credit memo for this counterparty.
Now, take the role of a critical credit committee member.

1. List up to 10 critical questions or challenges you would raise
   based on the memo and data.
2. Highlight any areas where the available information is
   insufficient for a sound credit decision.
3. Suggest additional analyses or documents that should be obtained.

Expected outcomes: realistic improvements include 30–50% reduction in memo preparation time, increased portfolio coverage per analyst, and fewer inconsistencies between files. Just as important, structured quality checks ensure that speed does not come at the expense of risk control.

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Frequently Asked Questions

ChatGPT should not be treated as a rating engine. Its strength in credit risk is processing large volumes of text and numbers, highlighting patterns, and drafting structured analyses. It will occasionally miss nuances or misinterpret poorly formatted data, which is why human review remains essential.

The practical setup is to let ChatGPT prepare the groundwork: extract financials, summarise management commentary, highlight potential red flags, and draft the memo. Your credit analysts then validate figures, challenge the narrative, and decide on the rating and limits. This combination significantly reduces manual work while keeping critical judgment and accountability with your team.

You do not need a large data science team to start. For an initial rollout of AI-assisted credit analysis, you typically need three groups:

  • Business owners (credit/risk leads) to define memo structures, policies and acceptable use.
  • One or two technically minded analysts to help design and refine prompts, test outputs and provide feedback.
  • IT/security support to manage access, data protection and potential integrations into existing systems.

Over time, having product or process owners who continuously refine prompt templates and monitor quality helps to scale. Reruption often fills the engineering and product gap initially, so your internal team can focus on risk expertise rather than low-level AI plumbing.

For a well-scoped use case such as automated drafting of credit memos, you can usually see tangible results within a few weeks. A typical timeline looks like this:

  • Week 1: Define scope, target memo structure, and data inputs.
  • Weeks 2–3: Build and refine prompt templates using 10–20 real cases, test in a safe environment.
  • Weeks 4–6: Pilot with a small analyst group, collect metrics on time savings and quality, adjust governance and workflows.

Full rollout across teams will depend on your organisation size and change management approach, but it is realistic to go from idea to productive pilot in under two months if priorities are clear.

The ROI comes from both efficiency and risk quality. On the efficiency side, organisations typically see a substantial reduction in time spent on memo drafting and document review – often 30–50% per file – which can be reinvested into deeper analysis or additional portfolio coverage. This translates into lower per-counterparty assessment costs and faster onboarding of customers and vendors.

On the risk side, more consistent, standardised analysis reduces the likelihood of overlooking key factors and improves comparability across counterparties and regions. While it is harder to quantify, this can directly influence default rates, limit breaches and regulatory findings. When implemented in a focused way, the cost of introducing ChatGPT (licenses, integration, initial setup) is usually recovered quickly through these combined benefits.

Reruption supports organisations end-to-end, from idea to working solution. With our AI PoC offering (9,900€), we can quickly test whether your specific credit risk use case – for example, automated memo drafting or early warning signal extraction – works with ChatGPT in practice. You get a functioning prototype, performance metrics and a concrete implementation roadmap, not just a concept.

Beyond the PoC, we apply our Co-Preneur approach: we embed with your finance and risk teams, challenge existing workflows, and build AI-first processes directly in your environment. We take entrepreneurial ownership for actually shipping tools, aligning with your security and compliance requirements, and enabling your analysts to work effectively with AI rather than around it.

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