The Challenge: Delayed Fraud and Anomaly Detection

Most finance organisations still detect fraud, suspicious payments and policy breaches only after the fact – during month-end reviews, quarterly audits or ad-hoc investigations. By the time a fake vendor, manipulated invoice or rogue expense pattern is spotted, the money is gone, the trail is cold, and recovery options are limited. The problem is not a lack of data, but the inability to continuously make sense of it at scale.

Traditional rule-based controls and static thresholds are no longer enough. Fraud patterns evolve quickly, attackers know how to stay below hard-coded limits, and complex schemes cut across systems, entities and time periods. Adding more manual checks or more rules only creates noise and alert fatigue. Finance teams are stretched thin, and expert investigators spend too much time sifting through irrelevant hits instead of focusing on the real risks.

The business impact is substantial. Delayed anomaly detection leads to direct financial losses, chargebacks and write-offs. It increases regulatory and compliance risk if misconduct is not identified and acted on promptly. It also erodes trust with customers, partners and auditors when fraudulent behaviour is discovered only retrospectively. Meanwhile, competitors that modernise their financial risk controls can make faster, better-informed decisions on credit limits, vendor approvals and hedging – a clear competitive advantage.

The challenge is real, but it is solvable. Recent advances in AI, and especially large language models like Claude, make it possible to continuously analyse heterogeneous data – from payment logs to policy documents and investigator notes – and highlight patterns humans would miss. At Reruption, we’ve seen how embedding AI into critical workflows can transform how teams monitor, investigate and respond to financial risk. The rest of this page walks through practical, finance-specific ways to use Claude to move from late discovery to proactive, near real-time anomaly detection.

Need a sparring partner for this challenge?

Let's have a no-obligation chat and brainstorm together.

Innovators at these companies trust us:

Our Assessment

A strategic assessment of the challenge and high-level tips how to tackle it.

From Reruption’s experience building AI-powered analysis and document intelligence solutions, we see Claude as a powerful co-analyst for fraud and anomaly detection in finance. It won’t replace your transaction monitoring engine, but it can radically enhance how your team interprets alerts, connects signals across systems, and codifies investigation know-how into reusable playbooks. Our hands-on work with AI for document research, analysis and complex workflows shows that the real value comes when models like Claude are tightly integrated into existing controls and decision processes, not used as a standalone gadget.

Treat Claude as an Intelligence Layer on Top of Existing Controls

Claude should not be your primary fraud detection engine, but an intelligence layer that makes your existing rules, scorecards and models smarter. Think of it as a flexible analyst that can read alerts, policies, emails and notes, then explain why something might be suspicious and what to check next. Strategically, this means you don’t rip out current systems – you enhance them.

When planning your roadmap, map where your current delayed fraud detection actually happens: month-end journal reviews, vendor master checks, T&E audits, credit reviews. Then ask: “Where would a tireless analyst that can read everything and explain patterns reduce risk the most?” This mindset keeps the scope focused and avoids boiling the ocean with a generic “fraud AI” initiative.

Shift from Rule Thinking to Pattern and Context Thinking

Most finance teams are used to rules and thresholds: if amount > X, flag; if vendor in list, block. Claude, by contrast, excels at understanding patterns and context across text, semi-structured data and historical narratives. Strategically, you need to train your team to ask different questions: not just “Did rule 12 trigger?” but “Does this behaviour resemble known fraud, and what is different from the usual pattern?”

This shift requires aligning risk, finance and internal audit on how to describe fraud scenarios in natural language: what a fake vendor usually looks like, how policy breaches show up in narratives, how collusion manifests across approvals and comments. These rich descriptions allow Claude to become a contextual checker that complements, rather than replaces, your quantitative models.

Prepare Your Team and Data for AI-Assisted Investigations

Using Claude effectively for fraud investigations and anomaly analysis is not only a tooling decision; it’s an organisational readiness question. Investigators, controllers and risk managers need to be comfortable interacting with AI, challenging its outputs, and iterating on prompts like they would with a junior analyst. They also need clarity on when AI assistance is allowed – especially in sensitive compliance matters.

Strategically, invest early in process design and training: define which evidence Claude may access (e.g. redacted payment data, historic cases, policy manuals), how outputs are documented, and how human sign-off works. This builds trust with internal audit, legal and compliance. When teams see that Claude’s role is to speed up analysis and documentation – not to make final decisions – adoption increases and risk is better managed.

Design Governance for Explainability and Auditability

In finance, any AI used for fraud and anomaly detection must be explainable and auditable. Claude is strong at generating explanations – if you design your usage accordingly. Strategically, your governance should require that every AI-assisted decision has a traceable prompt, input context and rationale that an auditor can understand.

Define clear policies: what types of analysis Claude may perform, how often prompts are reviewed, how you handle model errors, and when to escalate to manual review. This reduces regulatory risk and ensures that AI outputs strengthen your control environment instead of creating new blind spots. At Reruption, we often formalise these practices into internal playbooks and training so they become part of the team’s muscle memory.

Start with Narrow, High-Impact Use Cases and Expand

Trying to “solve all fraud” at once is a recipe for stalled projects. Strategically, you get better outcomes by starting with a narrow but high-impact anomaly detection use case where Claude can show measurable value within weeks. Examples include reviewing high-value vendor changes, explaining clusters of suspicious T&E reports, or prioritising alerts from an existing monitoring system.

Once the team sees that Claude can, for example, cut investigation time by 30–50% for a specific workflow, you can expand to adjacent processes and data sources. This incremental approach manages risk, builds internal credibility and makes it easier to secure budget for broader AI-enabled financial risk initiatives.

Used deliberately, Claude can turn delayed fraud discovery into proactive anomaly understanding, giving your finance team a co-analyst that explains patterns, enriches alerts and accelerates investigations. The key is to frame it as an intelligence layer on top of existing controls, backed by clear governance and focused use cases. With our Co-Preneur approach and hands-on AI engineering experience, Reruption can help you scope, prototype and embed these Claude workflows into your real finance processes – if you’re ready to explore this, we’re happy to discuss a concrete, risk-focused proof of concept.

Need help implementing these ideas?

Feel free to reach out to us with no obligation.

Real-World Case Studies

From Wealth Management to Fintech: Learn how companies successfully use Claude.

Citibank Hong Kong

Wealth Management

Citibank Hong Kong faced growing demand for advanced personal finance management tools accessible via mobile devices. Customers sought predictive insights into budgeting, investing, and financial tracking, but traditional apps lacked personalization and real-time interactivity. In a competitive retail banking landscape, especially in wealth management, clients expected seamless, proactive advice amid volatile markets and rising digital expectations in Asia. Key challenges included integrating vast customer data for accurate forecasts, ensuring conversational interfaces felt natural, and overcoming data privacy hurdles in Hong Kong's regulated environment. Early mobile tools showed low engagement, with users abandoning apps due to generic recommendations, highlighting the need for AI-driven personalization to retain high-net-worth individuals.

Lösung

Wealth 360 emerged as Citibank HK's AI-powered personal finance manager, embedded in the Citi Mobile app. It leverages predictive analytics to forecast spending patterns, investment returns, and portfolio risks, delivering personalized recommendations via a conversational interface like chatbots. Drawing from Citi's global AI expertise, it processes transaction data, market trends, and user behavior for tailored advice on budgeting and wealth growth. Implementation involved machine learning models for personalization and natural language processing (NLP) for intuitive chats, building on Citi's prior successes like Asia-Pacific chatbots and APIs. This solution addressed gaps by enabling proactive alerts and virtual consultations, enhancing customer experience without human intervention.

Ergebnisse

  • 30% increase in mobile app engagement metrics
  • 25% improvement in wealth management service retention
  • 40% faster response times via conversational AI
  • 85% customer satisfaction score for personalized insights
  • 18M+ API calls processed in similar Citi initiatives
  • 50% reduction in manual advisory queries
Read case study →

Unilever

Human Resources

Unilever, a consumer goods giant handling 1.8 million job applications annually, struggled with a manual recruitment process that was extremely time-consuming and inefficient . Traditional methods took up to four months to fill positions, overburdening recruiters and delaying talent acquisition across its global operations . The process also risked unconscious biases in CV screening and interviews, limiting workforce diversity and potentially overlooking qualified candidates from underrepresented groups . High volumes made it impossible to assess every applicant thoroughly, leading to high costs estimated at millions annually and inconsistent hiring quality . Unilever needed a scalable, fair system to streamline early-stage screening while maintaining psychometric rigor.

Lösung

Unilever adopted an AI-powered recruitment funnel partnering with Pymetrics for neuroscience-based gamified assessments that measure cognitive, emotional, and behavioral traits via ML algorithms trained on diverse global data . This was followed by AI-analyzed video interviews using computer vision and NLP to evaluate body language, facial expressions, tone of voice, and word choice objectively . Applications were anonymized to minimize bias, with AI shortlisting top 10-20% of candidates for human review, integrating psychometric ML models for personality profiling . The system was piloted in high-volume entry-level roles before global rollout .

Ergebnisse

  • Time-to-hire: 90% reduction (4 months to 4 weeks)
  • Recruiter time saved: 50,000 hours
  • Annual cost savings: £1 million
  • Diversity hires increase: 16% (incl. neuro-atypical candidates)
  • Candidates shortlisted for humans: 90% reduction
  • Applications processed: 1.8 million/year
Read case study →

bunq

Banking

As bunq experienced rapid growth as the second-largest neobank in Europe, scaling customer support became a critical challenge. With millions of users demanding personalized banking information on accounts, spending patterns, and financial advice on demand, the company faced pressure to deliver instant responses without proportionally expanding its human support teams, which would increase costs and slow operations. Traditional search functions in the app were insufficient for complex, contextual queries, leading to inefficiencies and user frustration. Additionally, ensuring data privacy and accuracy in a highly regulated fintech environment posed risks. bunq needed a solution that could handle nuanced conversations while complying with EU banking regulations, avoiding hallucinations common in early GenAI models, and integrating seamlessly without disrupting app performance. The goal was to offload routine inquiries, allowing human agents to focus on high-value issues.

Lösung

bunq addressed these challenges by developing Finn, a proprietary GenAI platform integrated directly into its mobile app, replacing the traditional search function with a conversational AI chatbot. After hiring over a dozen data specialists in the prior year, the team built Finn to query user-specific financial data securely, answer questions on balances, transactions, budgets, and even provide general advice while remembering conversation context across sessions. Launched as Europe's first AI-powered bank assistant in December 2023 following a beta, Finn evolved rapidly. By May 2024, it became fully conversational, enabling natural back-and-forth interactions. This retrieval-augmented generation (RAG) approach grounded responses in real-time user data, minimizing errors and enhancing personalization.

Ergebnisse

  • 100,000+ questions answered within months post-beta (end-2023)
  • 40% of user queries fully resolved autonomously by mid-2024
  • 35% of queries assisted, totaling 75% immediate support coverage
  • Hired 12+ data specialists pre-launch for data infrastructure
  • Second-largest neobank in Europe by user base (1M+ users)
Read case study →

Klarna

Fintech

Klarna, a leading fintech BNPL provider, faced enormous pressure from millions of customer service inquiries across multiple languages for its 150 million users worldwide. Queries spanned complex fintech issues like refunds, returns, order tracking, and payments, requiring high accuracy, regulatory compliance, and 24/7 availability. Traditional human agents couldn't scale efficiently, leading to long wait times averaging 11 minutes per resolution and rising costs. Additionally, providing personalized shopping advice at scale was challenging, as customers expected conversational, context-aware guidance across retail partners. Multilingual support was critical in markets like US, Europe, and beyond, but hiring multilingual agents was costly and slow. This bottleneck hindered growth and customer satisfaction in a competitive BNPL sector.

Lösung

Klarna partnered with OpenAI to deploy a generative AI chatbot powered by GPT-4, customized as a multilingual customer service assistant. The bot handles refunds, returns, order issues, and acts as a conversational shopping advisor, integrated seamlessly into Klarna's app and website. Key innovations included fine-tuning on Klarna's data, retrieval-augmented generation (RAG) for real-time policy access, and safeguards for fintech compliance. It supports dozens of languages, escalating complex cases to humans while learning from interactions. This AI-native approach enabled rapid scaling without proportional headcount growth.

Ergebnisse

  • 2/3 of all customer service chats handled by AI
  • 2.3 million conversations in first month alone
  • Resolution time: 11 minutes → 2 minutes (82% reduction)
  • CSAT: 4.4/5 (AI) vs. 4.2/5 (humans)
  • $40 million annual cost savings
  • Equivalent to 700 full-time human agents
  • 80%+ queries resolved without human intervention
Read case study →

Insilico Medicine

Biotech

The drug discovery process traditionally spans 10-15 years and costs upwards of $2-3 billion per approved drug, with over 90% failure rate in clinical trials due to poor efficacy, toxicity, or ADMET issues. In idiopathic pulmonary fibrosis (IPF), a fatal lung disease with limited treatments like pirfenidone and nintedanib, the need for novel therapies is urgent, but identifying viable targets and designing effective small molecules remains arduous, relying on slow high-throughput screening of existing libraries. Key challenges include target identification amid vast biological data, de novo molecule generation beyond screened compounds, and predictive modeling of properties to reduce wet-lab failures. Insilico faced skepticism on AI's ability to deliver clinically viable candidates, regulatory hurdles for AI-discovered drugs, and integration of AI with experimental validation.

Lösung

Insilico deployed its end-to-end Pharma.AI platform, integrating generative AI and deep learning for accelerated discovery. PandaOmics used multimodal deep learning on omics data to nominate novel targets like TNIK kinase for IPF, prioritizing based on disease relevance and druggability. Chemistry42 employed generative models (GANs, reinforcement learning) to design de novo molecules, generating and optimizing millions of novel structures with desired properties, while InClinico predicted preclinical outcomes. This AI-driven pipeline overcame traditional limitations by virtual screening vast chemical spaces and iterating designs rapidly. Validation through hybrid AI-wet lab approaches ensured robust candidates like ISM001-055 (Rentosertib).

Ergebnisse

  • Time from project start to Phase I: 30 months (vs. 5+ years traditional)
  • Time to IND filing: 21 months
  • First generative AI drug to enter Phase II human trials (2023)
  • Generated/optimized millions of novel molecules de novo
  • Preclinical success: Potent TNIK inhibition, efficacy in IPF models
  • USAN naming for Rentosertib: March 2025, Phase II ongoing
Read case study →

Best Practices

Successful implementations follow proven patterns. Have a look at our tactical advice to get started.

Use Claude to Triage and Enrich Fraud Alerts

Most finance teams already have some form of fraud or anomaly alerting in place, but analysts spend too much time on low-value noise. Claude can act as an alert triage assistant: for each alert, it ingests the core transaction data plus related context (previous transactions, vendor info, policy snippets, prior cases) and produces a concise risk summary and recommended next steps.

In practice, you connect your alerting system (or export) to a lightweight service that formats each alert into a structured prompt for Claude. The output flows back into your case management tool or ticketing system, giving investigators a clear starting point.

Example prompt for alert triage:
You are a senior financial fraud analyst.

Inputs:
- Transaction details: <transaction_json>
- Counterparty details: <vendor_or_customer_profile>
- Relevant policy excerpts: <policy_text>
- Past related transactions (last 90 days): <transactions_list>
- Similar closed cases (if any): <case_summaries>

Tasks:
1. Briefly explain why this transaction might be suspicious.
2. Assess risk level as Low / Medium / High with a short justification.
3. List 3–5 concrete checks the investigator should perform next.
4. Highlight any policy sections that appear to be breached.

Respond in a structured format:
- Risk_level:
- Summary:
- Recommended_checks:
- Potential_policy_issues:

Expected outcome: investigators get a pre-digested view of each alert, allowing them to prioritise high-risk cases quickly and reduce time spent on basic pattern recognition.

Build a Fraud Playbook Assistant from Past Cases and Policies

Much of your fraud-fighting capability lives in investigator experience, scattered notes and policy PDFs. Claude can turn this into a searchable, conversational playbook that standardises how anomalies are handled. Start by collecting redacted case summaries, investigation reports, and relevant sections of your finance and compliance policies.

You then create a controlled environment where Claude is instructed to answer only based on this curated corpus, helping analysts with checklists, escalation criteria and documentation templates.

Example prompt for a fraud playbook assistant:
You are an internal fraud playbook assistant for the finance department.
You ONLY use the provided knowledge base to answer.

Knowledge base:
- Fraud case library: <case_summaries>
- Finance and expense policies: <policy_text>
- Investigation SOPs: <sop_documents>

User question:
<analyst_question>

Tasks:
1. Answer the question precisely, quoting relevant policy or SOP sections.
2. If applicable, list similar historical cases and how they were resolved.
3. Provide a short checklist of recommended next investigation steps.
4. If the question is outside the knowledge base, say so and suggest who to contact.

Expected outcome: faster, more consistent investigations, reduced dependency on a few senior experts, and better onboarding for new team members.

Use Claude to Spot Narrative and Documentation Anomalies

Not all fraud shows up in amounts and dates. Often, the signals hide in descriptions, justifications and communication trails. Claude can analyse free-text fields in expense reports, invoice memos, email threads or approval comments to highlight unusual language patterns, conflicting narratives or missing information.

Set up periodic exports of relevant text fields and feed them into Claude in batches, looking for inconsistencies compared to typical patterns. You can also run Claude on a single case when something feels “off”, asking it to summarise the story and point out discrepancies.

Example prompt for narrative anomaly analysis:
You are a forensic accountant analysing narrative inconsistencies.

Inputs:
- Expense/invoice descriptions: <text_fields>
- Approval comments: <approver_comments>
- Email snippets (if allowed): <communications>
- Company policy excerpts: <policy_text>

Tasks:
1. Summarise the overall story these texts are trying to tell.
2. Identify any inconsistencies, contradictions or vague justifications.
3. Highlight parts that conflict with policy or common practice.
4. Rate the narrative risk (Low / Medium / High) and explain why.

Expected outcome: increased detection of subtle policy breaches and collusion indicators that would be hard to codify as simple rules.

Accelerate Root-Cause Analysis After an Incident

When fraud is discovered late, the root-cause analysis is often slow and manual: teams must piece together documents, logs and emails, then write up a clear report for management and auditors. Claude can assist by structuring large volumes of incident data, proposing timelines, and drafting sections of the root-cause report for human review.

Feed Claude a curated incident package (transaction history, approvals, investigation notes, chat excerpts, policy references). Instruct it to build a clear narrative: what happened, how controls failed, who did what, and what needs to change in the control environment.

Example prompt for root-cause assistance:
You are helping to prepare a root-cause analysis report for a confirmed fraud incident.

Inputs:
- Incident dossier (transactions, approvals, emails): <incident_documents>
- Control framework description: <control_docs>
- Internal audit requirements: <audit_guidelines>

Tasks:
1. Create a concise timeline of key events.
2. Describe how existing controls were supposed to work.
3. Explain where and why the controls failed in this case.
4. Suggest concrete control improvements and monitoring steps.
5. Draft an executive summary (max 400 words) for senior management.

Flag any assumptions or uncertainties clearly.

Expected outcome: shorter time to complete high-quality incident reports, better learning from each case, and faster implementation of improved controls.

Standardise Customer and Vendor Risk Narratives

Beyond one-off fraud, delayed anomaly detection is often tied to incomplete counterparty risk views. Claude can support by turning fragmented payment behaviour, financial statements and qualitative inputs into standardised risk narratives for customers and vendors. These can complement your quantitative scores and inform limit setting or onboarding decisions.

Combine structured metrics (DSO trends, payment delays, credit utilisation) with unstructured data (account manager notes, news snippets, internal emails) and let Claude produce a consistent risk summary and early warning assessment.

Example prompt for counterparty risk narratives:
You are a credit and counterparty risk analyst.

Inputs:
- Financial metrics: <financial_ratios_and_trends>
- Payment behaviour (last 12 months): <payment_history>
- Internal notes from sales/finance: <internal_notes>
- External qualitative signals (news, filings excerpts): <external_signals>
- Internal risk policy excerpts: <risk_policy>

Tasks:
1. Summarise the counterparty's current financial health.
2. Describe any deteriorating trends or early warning signs.
3. Assess overall risk level (Low / Medium / High) with justification.
4. Suggest implications for credit limits or payment terms.
5. Highlight any information gaps that should be investigated.

Expected outcome: more consistent, explainable risk assessments that make it easier to justify decisions to management and auditors, while catching deterioration earlier.

Instrument and Measure the Impact of Claude on Fraud Workflows

To ensure Claude genuinely reduces financial risk, you need clear KPIs and instrumentation around the workflows you automate or augment. For each use case above, define baseline metrics: average investigation time, number of cases handled per analyst, false positive rate, time from alert to action, number of late discoveries per quarter.

Then integrate simple logging around Claude-assisted steps: when a prompt is used, how long analysts take afterwards, and whether the case was escalated or closed. This allows you to compare performance and adjust prompts, data inputs or processes. Over time, realistic targets could be a 20–40% reduction in manual investigation time, a measurable shift from end-of-period discoveries to near real-time detection in selected workflows, and clearer, more consistent documentation for audits and regulators.

Need implementation expertise now?

Let's talk about your ideas!

Frequently Asked Questions

Claude supports fraud and anomaly detection by acting as a flexible co-analyst on top of your existing systems. It does not replace your transaction monitoring or rules engine, but it can:

  • Enrich alerts with explanations, risk ratings and next-step checklists
  • Analyse free-text fields (descriptions, comments, emails) for suspicious narratives
  • Turn past cases and policies into a usable fraud playbook for investigators
  • Accelerate root-cause analyses when incidents do occur

The result is earlier detection in specific workflows, less time spent on noise, and more consistent investigations – without changing your core finance platforms on day one.

You do not need a large AI research team to start. For a focused Claude implementation in finance, you typically need:

  • A finance or risk process owner who understands current controls and pain points
  • Access to relevant data exports (alerts, transactions, case notes, policies)
  • Basic engineering capacity to integrate Claude via API into your existing tools or create light-weight internal apps
  • One or two analysts willing to iterate on prompts and validate outputs

Reruption often works as the embedded AI engineering partner, providing the technical depth and prompt engineering, while your finance experts provide domain knowledge and validation.

For well-scoped use cases, you can see tangible results in weeks, not years. A typical timeline looks like this:

  • Week 1–2: Use-case definition, data access, first prototype prompts in a sandbox
  • Week 3–4: Pilot on historical cases to benchmark investigation time and quality
  • Week 5–8: Light integration into an existing workflow (e.g. alert triage, T&E review), with monitoring and iteration

Within one to two months, finance teams usually have enough evidence to judge whether Claude meaningfully reduces investigation time or improves detection quality for the chosen workflow.

The direct usage cost of Claude (API calls) is typically modest compared to fraud losses, audit efforts and manual investigation hours. The main investment is in designing the right workflows, integration and governance. ROI usually comes from:

  • Reduced manual effort per case (20–40% time savings in targeted workflows is realistic)
  • Earlier detection of fraudulent or non-compliant activity, reducing loss amounts
  • Better quality documentation for auditors and regulators, lowering compliance risk

By starting with a narrow, high-impact use case and measuring before/after metrics, you can build a concrete business case before scaling up.

Reruption works as a Co-Preneur rather than a traditional consultant: we embed into your organisation, challenge assumptions, and build working solutions in your real finance environment. For Claude-based fraud and anomaly detection, we typically start with our AI PoC offering (9,900€) to prove that a specific use case works end-to-end – from data access and prompt design to a functioning prototype.

From there, we provide hands-on AI engineering, security & compliance guidance and enablement to integrate Claude into your existing controls, set up governance and train your team. The goal is not just a demo, but a robust, measurable capability to reduce financial risk through earlier, smarter anomaly detection.

Contact Us!

0/10 min.

Contact Directly

Your Contact

Philipp M. W. Hoffmann

Founder & Partner

Address

Reruption GmbH

Falkertstraße 2

70176 Stuttgart

Social Media