No Unified Customer View
Customer data sits in separate tools (CRM, ticketing, email, chat), so agents lack a single, up‑to‑date view of each person. This makes it hard to recall past issues, preferences, and promises, leading to generic answers and repeated questions that frustrate customers.
Choose Your Tool
Salesforce Service Cloud Einstein
Zendesk
Microsoft Dynamics 365 Customer Service
HubSpot Service Hub
Genesys Cloud CX
Twilio Segment
ChatGPT
Claude
Gemini
Freshdesk