Inconsistent Quality Scoring
Supervisors score calls and chats differently, so agents receive mixed signals about what good service looks like. Manual scorecards are subjective and only cover a tiny sample of interactions, making it hard to enforce consistent quality standards across teams and shifts.
Choose Your Tool
ChatGPT
Claude
Gemini
MaestroQA
Playvox
EvaluAgent
Observe.AI
Balto
Zendesk Quality Assurance
AWS Contact Lens for Amazon Connect