Manual Ticket Triage
Agents or coordinators must read each new ticket to categorize, prioritize and route it, which is slow and error‑prone. Misrouted or mis‑prioritized tickets sit in the wrong queue, stretching resolution times and angering urgent customers.
Choose Your Tool
ChatGPT
Claude
Gemini
Zendesk AI
Salesforce Einstein
Freshdesk Freddy AI
Intercom Fin
ServiceNow Now Assist
Ada
Forethought