The Challenge: Inefficient Audience Targeting

Marketing teams are under pressure to deliver growth, but many still aim campaigns at broad, imprecise audiences. You group users by high-level demographics or generic interests, then hope your message hits the right people. The result: budgets leak on impressions and clicks from users who were unlikely to convert from the start.

Traditional approaches to audience targeting rely heavily on manual analysis, platform presets, and marketer intuition. You pull segments in Google Ads, Meta, or your DSP, try to interpret search terms and audience insights, then update targeting rules by hand. This process is slow, biased by personal experience, and almost impossible to keep consistent across channels and markets. As user behavior fragments and privacy rules change, guesswork simply can’t keep up.

The cost of not solving this is significant. Wasted spend on mismatched audiences inflates customer acquisition costs and pushes ROAS down. Sales teams receive low-quality leads. Valuable micro-segments that could convert at high rates remain hidden in your data. Meanwhile, competitors that use AI to refine their audiences can outbid you efficiently, dominate the best inventory, and set new performance benchmarks your manual setup can’t match.

The good news: this problem is highly solvable with the right use of AI. By combining your existing Google marketing data with Gemini, you can move from intuition-based targeting to data-driven audience design at scale. At Reruption, we’ve helped organisations build AI-first workflows that turn raw signals into actionable segments and negative audiences. Below, we’ll walk through a practical, non-theoretical approach you can use to systematically improve your audience targeting and ad performance.

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Our Assessment

A strategic assessment of the challenge and high-level tips how to tackle it.

From Reruption’s hands-on work building AI-first marketing workflows, we see a clear pattern: companies already sit on rich Google Ads and Analytics data, but struggle to turn it into precise audiences. Gemini is particularly strong here because it natively understands Google’s ecosystem and can interpret search terms, queries, and funnel performance into concrete audience targeting strategies that marketers can actually use.

Anchor Gemini in a Clear Audience Strategy, Not Just "Better Keywords"

Many teams try AI as a quick fix for keyword lists or ad copy, but ignore the underlying audience strategy. Before plugging Gemini into your marketing workflows, define what “good” targeting means for your business: which customer profiles are truly profitable, which intents matter, and which segments you actively want to exclude. This strategic clarity gives Gemini a frame to generate meaningful audience segment frameworks instead of generic ideas.

Use your existing LTV, margin, and sales feedback to describe your best and worst-fit customers in business terms. Then instruct Gemini to translate those profiles into search behavior, content consumption patterns, and likely channel touchpoints. That way, the AI operates as a strategic partner in sharpening your targeting, not just as a keyword expansion tool.

Treat Gemini as an Analyst for Cross-Channel Audience Signals

Marketing organisations are often structured by channel: search, social, display, affiliate. Audience insights get trapped in silos, and each team reinvents the wheel. A smarter approach is to use Gemini as a cross-channel analyst that can read exported reports from multiple platforms and identify patterns you’d miss manually.

Strategically, this means setting up a recurring workflow where audience performance data from Google Ads, Analytics, and potentially CRM exports are summarised and interpreted by Gemini. The goal is not to replace your channel experts, but to give them a shared, AI-generated perspective on which intents, creative angles, and demographic traits consistently drive profitable responses across channels.

Prepare Your Team for AI-Augmented Decision-Making

Even the best AI insights are wasted if the marketing team lacks the mindset or processes to act on them. Before scaling Gemini-based targeting, align your marketing, data, and performance teams on how AI-driven audience recommendations will be used. Clarify roles: who validates new segments, who owns negative audience decisions, and who is allowed to adjust bids or budgets based on Gemini’s suggestions.

This organisational readiness matters more than another dashboard. Encourage a test-and-learn culture where Gemini’s recommendations are treated as hypotheses to be validated via controlled experiments, not as unquestionable truths. This keeps risk under control while building trust in AI-assisted targeting.

Design Guardrails to Mitigate Risk and Bias

AI-generated segments can sometimes drift into sensitive or non-compliant territory (e.g. proxies for protected characteristics, or segments that violate your brand’s guidelines). At a strategic level, you need clear guardrails for how Gemini is allowed to refine audiences. This includes defining forbidden targeting criteria, safe negative audiences, and compliance considerations with your legal and data protection teams.

Embed those constraints into your prompts and workflows from the start. For example, explicitly instruct Gemini to avoid using health, political, or other sensitive attributes when suggesting new audience ideas. This reduces risk and prevents uncomfortable surprises when ideas move from analysis to live campaigns.

Start with Focused Pilots in High-Impact Funnels

Trying to “AI everything” at once is a recipe for chaos. Instead, strategically select 1–2 high-impact funnels—such as branded and non-branded search for your top product line—and use Gemini-powered audience refinement there first. These funnels usually have enough volume to generate statistically valid results and enough business relevance to showcase impact.

Define clear success metrics (e.g. % reduction in cost per acquisition, improvement in conversion rate from new segments, or decrease in wasted spend from negative audiences) and a fixed test period. Once the pilot shows stable improvements, you can roll out the approach to additional campaigns, channels, and markets with more confidence.

Used deliberately, Gemini can transform inefficient audience targeting from a guessing game into a systematic, data-backed process that continuously improves ROAS. The key is to combine your business understanding with Gemini’s analytical power and to embed it into the way your team makes targeting decisions. At Reruption, we specialise in turning these concepts into working AI tools and workflows inside your organisation, not just slideware—if you want to explore a focused proof of concept or a production-ready setup, our team is ready to help you design and implement it.

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Real-World Case Studies

From Education to Logistics: Learn how companies successfully use Gemini.

Khan Academy

Education

Khan Academy faced the monumental task of providing personalized tutoring at scale to its 100 million+ annual users, many in under-resourced areas. Traditional online courses, while effective, lacked the interactive, one-on-one guidance of human tutors, leading to high dropout rates and uneven mastery. Teachers were overwhelmed with planning, grading, and differentiation for diverse classrooms. In 2023, as AI advanced, educators grappled with hallucinations and over-reliance risks in tools like ChatGPT, which often gave direct answers instead of fostering learning. Khan Academy needed an AI that promoted step-by-step reasoning without cheating, while ensuring equitable access as a nonprofit. Scaling safely across subjects and languages posed technical and ethical hurdles.

Lösung

Khan Academy developed Khanmigo, an AI-powered tutor and teaching assistant built on GPT-4, piloted in March 2023 for teachers and expanded to students. Unlike generic chatbots, Khanmigo uses custom prompts to guide learners Socratically—prompting questions, hints, and feedback without direct answers—across math, science, humanities, and more. The nonprofit approach emphasized safety guardrails, integration with Khan's content library, and iterative improvements via teacher feedback. Partnerships like Microsoft enabled free global access for teachers by 2024, now in 34+ languages. Ongoing updates, such as 2025 math computation enhancements, address accuracy challenges.

Ergebnisse

  • User Growth: 68,000 (2023-24 pilot) to 700,000+ (2024-25 school year)
  • Teacher Adoption: Free for teachers in most countries, millions using Khan Academy tools
  • Languages Supported: 34+ for Khanmigo
  • Engagement: Improved student persistence and mastery in pilots
  • Time Savings: Teachers save hours on lesson planning and prep
  • Scale: Integrated with 429+ free courses in 43 languages
Read case study →

Visa

Payments

The payments industry faced a surge in online fraud, particularly enumeration attacks where threat actors use automated scripts and botnets to test stolen card details at scale. These attacks exploit vulnerabilities in card-not-present transactions, causing $1.1 billion in annual fraud losses globally and significant operational expenses for issuers. Visa needed real-time detection to combat this without generating high false positives that block legitimate customers, especially amid rising e-commerce volumes like Cyber Monday spikes. Traditional fraud systems struggled with the speed and sophistication of these attacks, amplified by AI-driven bots. Visa's challenge was to analyze vast transaction data in milliseconds, identifying anomalous patterns while maintaining seamless user experiences. This required advanced AI and machine learning to predict and score risks accurately.

Lösung

Visa developed the Visa Account Attack Intelligence (VAAI) Score, a generative AI-powered tool that scores the likelihood of enumeration attacks in real-time for card-not-present transactions. By leveraging generative AI components alongside machine learning models, VAAI detects sophisticated patterns from botnets and scripts that evade legacy rules-based systems. Integrated into Visa's broader AI-driven fraud ecosystem, including Identity Behavior Analysis, the solution enhances risk scoring with behavioral insights. Rolled out first to U.S. issuers in 2024, it reduces both fraud and false declines, optimizing operations. This approach allows issuers to proactively mitigate threats at unprecedented scale.

Ergebnisse

  • $40 billion in fraud prevented (Oct 2022-Sep 2023)
  • Nearly 2x increase YoY in fraud prevention
  • $1.1 billion annual global losses from enumeration attacks targeted
  • 85% more fraudulent transactions blocked on Cyber Monday 2024 YoY
  • Handled 200% spike in fraud attempts without service disruption
  • Enhanced risk scoring accuracy via ML and Identity Behavior Analysis
Read case study →

Stanford Health Care

Healthcare

Stanford Health Care, a leading academic medical center, faced escalating clinician burnout from overwhelming administrative tasks, including drafting patient correspondence and managing inboxes overloaded with messages. With vast EHR data volumes, extracting insights for precision medicine and real-time patient monitoring was manual and time-intensive, delaying care and increasing error risks. Traditional workflows struggled with predictive analytics for events like sepsis or falls, and computer vision for imaging analysis, amid growing patient volumes. Clinicians spent excessive time on routine communications, such as lab result notifications, hindering focus on complex diagnostics. The need for scalable, unbiased AI algorithms was critical to leverage extensive datasets for better outcomes.

Lösung

Partnering with Microsoft, Stanford became one of the first healthcare systems to pilot Azure OpenAI Service within Epic EHR, enabling generative AI for drafting patient messages and natural language queries on clinical data. This integration used GPT-4 to automate correspondence, reducing manual effort. Complementing this, the Healthcare AI Applied Research Team deployed machine learning for predictive analytics (e.g., sepsis, falls prediction) and explored computer vision in imaging projects. Tools like ChatEHR allow conversational access to patient records, accelerating chart reviews. Phased pilots addressed data privacy and bias, ensuring explainable AI for clinicians.

Ergebnisse

  • 50% reduction in time for drafting patient correspondence
  • 30% decrease in clinician inbox burden from AI message routing
  • 91% accuracy in predictive models for inpatient adverse events
  • 20% faster lab result communication to patients
  • Improved autoimmune detection by 1 year prior to diagnosis
Read case study →

NatWest

Banking

NatWest Group, a leading UK bank serving over 19 million customers, grappled with escalating demands for digital customer service. Traditional systems like the original Cora chatbot handled routine queries effectively but struggled with complex, nuanced interactions, often escalating 80-90% of cases to human agents. This led to delays, higher operational costs, and risks to customer satisfaction amid rising expectations for instant, personalized support . Simultaneously, the surge in financial fraud posed a critical threat, requiring seamless fraud reporting and detection within chat interfaces without compromising security or user trust. Regulatory compliance, data privacy under UK GDPR, and ethical AI deployment added layers of complexity, as the bank aimed to scale support while minimizing errors in high-stakes banking scenarios . Balancing innovation with reliability was paramount; poor AI performance could erode trust in a sector where customer satisfaction directly impacts retention and revenue .

Lösung

Cora+, launched in June 2024, marked NatWest's first major upgrade using generative AI to enable proactive, intuitive responses for complex queries, reducing escalations and enhancing self-service . This built on Cora's established platform, which already managed millions of interactions monthly. In a pioneering move, NatWest partnered with OpenAI in March 2025—becoming the first UK-headquartered bank to do so—integrating LLMs into both customer-facing Cora and internal tool Ask Archie. This allowed natural language processing for fraud reports, personalized advice, and process simplification while embedding safeguards for compliance and bias mitigation . The approach emphasized ethical AI, with rigorous testing, human oversight, and continuous monitoring to ensure safe, accurate interactions in fraud detection and service delivery .

Ergebnisse

  • 150% increase in Cora customer satisfaction scores (2024)
  • Proactive resolution of complex queries without human intervention
  • First UK bank OpenAI partnership, accelerating AI adoption
  • Enhanced fraud detection via real-time chat analysis
  • Millions of monthly interactions handled autonomously
  • Significant reduction in agent escalation rates
Read case study →

Lunar

Banking

Lunar, a leading Danish neobank, faced surging customer service demand outside business hours, with many users preferring voice interactions over apps due to accessibility issues. Long wait times frustrated customers, especially elderly or less tech-savvy ones struggling with digital interfaces, leading to inefficiencies and higher operational costs. This was compounded by the need for round-the-clock support in a competitive fintech landscape where 24/7 availability is key. Traditional call centers couldn't scale without ballooning expenses, and voice preference was evident but underserved, resulting in lost satisfaction and potential churn.

Lösung

Lunar deployed Europe's first GenAI-native voice assistant powered by GPT-4, enabling natural, telephony-based conversations for handling inquiries anytime without queues. The agent processes complex banking queries like balance checks, transfers, and support in Danish and English. Integrated with advanced speech-to-text and text-to-speech, it mimics human agents, escalating only edge cases to humans. This conversational AI approach overcame scalability limits, leveraging OpenAI's tech for accuracy in regulated fintech.

Ergebnisse

  • ~75% of all customer calls expected to be handled autonomously
  • 24/7 availability eliminating wait times for voice queries
  • Positive early feedback from app-challenged users
  • First European bank with GenAI-native voice tech
  • Significant operational cost reductions projected
Read case study →

Best Practices

Successful implementations follow proven patterns. Have a look at our tactical advice to get started.

Use Gemini to Mine Search Term Reports into Actionable Audience Intents

Start by exporting your Google Ads search term reports for the last 30–90 days, including impressions, clicks, conversions, and cost. Combine this with performance columns so Gemini can see which terms drive value versus waste. Your goal is not just more keywords, but a richer map of user intent that informs which audiences to target or exclude.

Feed these exports into Gemini (chunked if necessary) and ask it to cluster queries into intent groups, then map them to audience characteristics and potential segment names. Include business context: products, pricing, and your definition of a qualified lead or high-value customer. This allows Gemini to distinguish between research intent, price shoppers, and high-intent buyers.

Example prompt for Gemini:
You are a performance marketing analyst.
You receive a Google Ads search term report with columns:
- search_term
- impressions
- clicks
- conversions
- cost
- conversion_value

Tasks:
1. Cluster search_term values into intent groups.
2. For each intent group, describe:
   - Typical user problem or need
   - Likely stage in the funnel (awareness, consideration, purchase)
   - Whether this group is likely high, medium, or low value, based on metrics.
3. Suggest audience segment ideas and negative audience ideas based on these groups.
4. Output in a concise table-like structure I can translate into new campaigns.

Expected outcome: a set of 8–20 intent-based audience groups and a short list of negative intents you can use to refine your targeting and exclusions.

Generate Positive and Negative Audience Frameworks from CRM and Funnel Data

Export anonymised CRM or conversion data from Google Analytics/GA4 (e.g. medium, campaign, landing page, basic demographics if available, and outcome such as LTV band or qualification status). The goal is to show Gemini which combinations of attributes tend to produce high-value versus low-value outcomes.

Ask Gemini to describe patterns in the data and to propose a framework of positive audiences (who you want more of) and negative audiences (who you want fewer impressions from). Include clear instructions about privacy and compliance so Gemini avoids suggesting sensitive attributes.

Example prompt for Gemini:
You are helping refine advertising audiences.
Here is sample data of past leads and customers with columns like:
- source / medium
- campaign
- device category
- country
- basic demographic buckets (if available)
- final_status (e.g. Won, Lost, Unqualified)
- LTV_band (e.g. <100, 100-500, >500)

1. Identify patterns that distinguish high LTV or Won customers from Unqualified/Low LTV.
2. Propose 5–10 positive audience segment definitions using only non-sensitive attributes.
3. Propose 5–10 negative audience or exclusion ideas to reduce wasted spend.
4. For each segment, explain why it should perform better or worse.

Expected outcome: a prioritised list of concrete audience rules and exclusion ideas you can translate into Google Ads audiences or custom segments in GA4.

Ask Gemini to Draft Audience-Specific Creatives and Message Variants

Once you have intent-based segments, use Gemini to generate creative variants aligned to each audience. Export your top-performing headlines, descriptions, and landing page copy from Google Ads and your website. Share these with Gemini as examples of brand voice and what has worked historically.

Then ask Gemini to produce 3–5 ad copy variants per audience segment that address the specific problem, language, and objections of that group. Include your brand and legal guidelines in the prompt so outputs are usable with minimal edits.

Example prompt for Gemini:
You are a performance copywriter for [Brand].
Here are examples of high-performing search ads and our brand guidelines: <paste>.
Here is an audience description:
"SMB owners searching for 'fast implementation marketing software' who value speed over price."

Tasks:
1. Write 5 Google search ad headlines (max 30 chars) and 4 descriptions (max 90 chars)
   tailored to this audience.
2. Emphasise implementation speed and ease, while staying within our brand voice.
3. Avoid mentioning discounts or pricing.

Expected outcome: a library of audience-tailored creatives you can plug into responsive search ads or A/B tests, reducing manual copywriting time and improving relevance.

Build a Recurring Gemini-Based Targeting Review Ritual

To keep your targeting sharp, establish a weekly or bi-weekly ritual where Gemini reviews updated performance data. Export fresh campaign and audience performance from Google Ads/GA4, then use a standard prompt to have Gemini summarise what’s working, what’s wasting spend, and which segments should be scaled or cut.

Document this as a repeatable process: where data is pulled from, how it’s prepped, which prompts are used, and how decisions are logged. Over time, you can semi-automate this with scripts or simple internal tools that feed data into Gemini and present recommendations in a structured format for your team to approve.

Example prompt for Gemini:
You are my weekly performance marketing analyst.
I will paste updated performance exports for:
- Campaign level
- Audience/segment level (if available)
- Search term level

Tasks:
1. Highlight 5–10 audiences or queries that are clearly underperforming.
2. Suggest specific negative audience or keyword exclusions to reduce wasted spend.
3. Highlight 5–10 high-performing patterns and recommend how to scale them
   (e.g. new segments, bid adjustments, new campaigns).
4. Summarise in a short, actionable report with priorities A/B/C.

Expected outcome: a consistent cadence of AI-assisted targeting improvements, with clear decisions each cycle rather than ad-hoc, reactive tweaks.

Use Gemini to Translate Business Strategy into Campaign Structures

When marketing receives a new strategic directive—entering a new market segment, launching a product, or targeting a specific industry—Gemini can help bridge the gap between abstract strategy and concrete campaign structures. Provide Gemini with your strategic brief, ICP descriptions, and historical performance insights, then ask it to propose campaign, ad group, and audience structures that reflect the strategy.

This is especially useful for teams that need to roll out consistent structures across markets or brands. Use Gemini’s output as a blueprint, then refine with your channel experts before implementation.

Example prompt for Gemini:
You are a senior performance marketing strategist.
Here is our new go-to-market strategy and ICP description: <paste>.
Here is a summary of our past campaign structures and what has worked: <paste>.

Design a Google Ads account plan that includes:
1. Recommended campaign structure (search, Performance Max, etc.).
2. Suggested audience segments and exclusions per campaign.
3. Example ad messaging angles for each audience.
4. Notes on risks and what to monitor in the first 4 weeks.

Expected outcome: faster, more consistent translation of strategy into execution, with better upfront targeting assumptions and fewer rounds of trial-and-error.

Track Impact with Clear KPIs and Reasonable Expectations

To prove value and avoid overpromising, define clear before/after metrics for your Gemini-driven targeting improvements. Focus on KPIs tied directly to audience quality, such as cost per qualified lead, conversion rate by audience, wasted spend percentage (spend without conversions), and ROAS per segment.

In many cases, teams can realistically target 10–25% reduction in wasted spend on low-intent or misaligned audiences within 8–12 weeks, alongside incremental gains in conversion rate for refined segments. The exact numbers will depend on your baseline, but the key is to measure at the segment level, not just at the overall account level, so you can see where Gemini has made a real difference.

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Frequently Asked Questions

Gemini can analyse your existing Google Ads, Analytics, and CRM exports to uncover patterns that are hard to see manually. It clusters search terms and performance data into intent-based groups, proposes positive and negative audience segments, and generates audience-specific creative ideas.

Instead of guessing which users to target, you can use Gemini’s analysis to focus spend on high-intent, high-value segments while systematically excluding low-quality traffic. Over time, this shifts your campaigns from broad, inefficient targeting towards precise segments that convert at a higher rate.

You don’t need a full data science team to benefit from Gemini, but you do need basic performance marketing and data-handling skills. Typically, a performance marketer or marketing operations person can export Google Ads/GA4 reports, anonymise data if needed, and work with Gemini via prompts.

For more advanced setups—like automating recurring analyses or integrating Gemini into internal tools—you’ll benefit from light engineering support (e.g. for scripting, APIs, or dashboards). Reruption often bridges this gap by pairing marketing teams with our engineers so the workflows become sustainable instead of one-off experiments.

For most organisations, you can see early impact on audience quality and wasted spend within 4–8 weeks. In the first 1–2 weeks, you’ll focus on setting up data exports, running initial analyses in Gemini, and implementing new segments and negative audiences in your campaigns.

The following weeks are about collecting enough data to validate the changes and iterating based on performance. Sustainable improvements—like a 10–25% reduction in wasted spend or a noticeable lift in conversion rate for key segments—typically become visible after one to two optimisation cycles.

The direct usage cost of Gemini for analysis and content generation is typically minor compared to your media budget. The main investment is internal time (marketing, ops, potentially engineering) and any support from external partners like Reruption.

From an ROI perspective, the benchmark is your current level of inefficiency: if even 10–15% of your spend goes to low-intent or misaligned audiences, reducing that waste with Gemini pays back quickly. Additional upside comes from better-performing segments and creatives, which can lift ROAS and lower cost per acquisition without increasing budget.

Reruption works as a Co-Preneur inside your organisation: we don’t just recommend tools, we build and ship working AI workflows with you. For Gemini-based audience optimization, we can start with our AI PoC offering (9,900€) to prove technical feasibility and demonstrate impact on a concrete funnel—using your real Google Ads, Analytics, and CRM data.

From there, our team helps you design prompts, data pipelines, and simple internal tools so marketers can use Gemini reliably without becoming prompt engineers. We embed with your performance team, challenge assumptions, and move fast—from first prototype to a production-ready audience optimization workflow that fits your compliance and reporting standards.

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