The Challenge: Cross-Channel Performance Blindness

Marketing leaders invest heavily in search, social, display, and video — yet still lack a clear, unified view of what truly drives conversions. Data lives in silos, each platform reports its own version of success, and stitching everything together in spreadsheets or BI tools rarely delivers the full picture. The result is cross-channel performance blindness: you see parts of the story, but not the complete path customers take from first touch to revenue.

Traditional approaches rely on manual reporting, last-click attribution, and channel-specific dashboards. These methods were acceptable when media mixes were simpler and update cycles were weekly, not hourly. Today, with multi-touch journeys, dynamic creative, and budget decisions happening in near real time, static reports and one-size-fits-all attribution models simply cannot keep up. They miss interaction effects between channels, ignore creative-level signals, and make it hard to ask more nuanced questions like “Which combination of audience and format actually moves the needle?”

The business impact is significant. Without a trusted cross-channel view, budgets stay stuck in familiar channels instead of being reallocated to the true ROAS drivers. Underperforming campaigns survive longer than they should, while high-impact audiences, keywords, or placements are discovered late — or not at all. Acquisition costs creep up, experimentation slows down because analysis takes too long, and competitors who can see and act on cross-channel insights faster begin to outbid and outlearn you.

The good news: this problem is real, but it is solvable. With the right data foundation and modern AI like Gemini integrated into Google Marketing Platform and BigQuery, you can move from fragmented reports to a living, conversational view of performance across Search, YouTube, and Display. At Reruption, we’ve seen how AI-driven analytics can cut through complexity in other data-heavy domains, and the same principles apply here. In the rest of this guide, you’ll find concrete steps to use Gemini to eliminate cross-channel performance blindness and turn your media data into a strategic advantage.

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Our Assessment

A strategic assessment of the challenge and high-level tips how to tackle it.

From Reruption’s perspective, the real opportunity is not just to bolt Gemini onto existing reports, but to redesign how your marketing team asks questions of cross-channel data. By connecting Gemini to Google Marketing Platform (GMP) and BigQuery, you can move beyond static dashboards and use natural language to explore which campaigns, audiences, and creatives truly drive performance across Search, YouTube, and Display. Our hands-on experience building AI-first analytics and decision tools shows that the combination of a solid data model plus a conversational AI layer can radically shorten the path from question to decision.

Anchor Gemini in a Clear Cross-Channel Measurement Strategy

Before you introduce Gemini into your marketing analytics stack, you need a clear point of view on what “success” looks like across channels. Decide on primary conversion events, supporting micro-conversions, and the attribution logic you trust (e.g. data-driven attribution in Google Ads combined with modeled conversions in Google Analytics 4). Without this strategic baseline, Gemini will surface patterns, but your team won’t know which ones truly matter.

Define a minimal set of cross-channel KPIs — for example, blended CAC, incremental conversions, and cross-channel ROAS — and document how they are calculated in BigQuery. This gives Gemini a stable, business-aligned frame of reference. You’re not asking the model to invent success metrics; you’re asking it to analyse and explain performance using metrics that leadership has already agreed on.

Treat Gemini as a Co-Analyst, Not an Auto-Pilot

The most effective teams position Gemini as a co-analyst for marketing, not as an autonomous decision-maker. Strategically, this means shifting your mindset from “Gemini will optimise my campaigns” to “Gemini will help my team discover and validate better optimisation hypotheses faster.” This keeps human judgment and brand context in the loop, while still exploiting the model’s ability to scan millions of rows of cross-channel data.

Encourage performance marketers and analysts to use Gemini in structured workflows: weekly deep dives, pre- and post-campaign reviews, and budget reallocation sessions. Ask for explanations (“why is this audience underperforming on YouTube but not on Search?”) and counterfactuals (“what happens to blended ROAS if I move 10% spend from Display to Search?”) rather than blindly accepting recommendations.

Prepare Your Data Foundation Before Scaling AI Analysis

Strategically, Gemini is only as good as the cross-channel data you feed it. If campaigns are inconsistently named, UTM parameters are messy, or key conversion events are not reliably tracked, the model will either miss insights or surface misleading correlations. Before scaling Gemini usage, invest in a lightweight but robust data model in BigQuery that normalises campaign names, channels, devices, and audience definitions.

This does not require a multi-year data lake project. A focused effort to standardise core tables (impressions, clicks, costs, conversions) across Search, YouTube, and Display can be done in weeks. From there, Gemini can reliably answer higher-order questions about channel mix, creative performance, and audience overlap, because the underlying schema is coherent.

Align Marketing, Data, and Finance Around Shared Views of ROAS

Cross-channel optimisation often fails not for technical reasons, but because stakeholders disagree on how to interpret ROAS. Finance may care about margin and payback period, while marketers focus on volume and CPA. Before embedding Gemini into decision-making, bring marketing, data, and finance teams together to define shared thresholds: what is an acceptable blended CAC? How do we value assisted conversions? What time-to-conversion window do we care about?

Once you have this alignment, configure Gemini prompts and views to reflect these shared definitions. For example, when asking Gemini for “best-performing channels”, clarify whether you mean short-term ROAS, lifetime value, or share of incremental conversions. This reduces friction later when AI-generated insights challenge existing budget allocations.

Manage Risk with Guardrails and Incremental Budget Shifts

Even with strong data and alignment, there is strategic risk in letting any system drive large budget swings. Instead of using Gemini to instantly overhaul your media plan, use it to identify high-confidence opportunities for incremental budget tests. For instance, start with 5–10% reallocation experiments informed by Gemini’s insights, and track impact on blended metrics over a few weeks.

Set explicit guardrails: maximum daily budget shifts per channel, minimum data volume before acting on a recommendation, and clear stop-loss criteria when a test underperforms. This risk-managed approach lets your team build trust in AI-powered cross-channel optimisation over time, instead of betting the entire budget on the first set of insights.

Used thoughtfully, Gemini with Google Marketing Platform and BigQuery can turn cross-channel performance blindness into a continuously updated, conversational view of what truly drives ROAS. The key is to combine a disciplined measurement strategy, a solid data foundation, and a co-analyst mindset so that Gemini amplifies your team’s strengths instead of replacing them. At Reruption, we specialise in building exactly these AI-first analytics workflows inside organisations — from rapid PoC to production-ready decision tools — and we’re happy to explore how Gemini could reshape your marketing performance reviews and budget decisions.

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Real-World Case Studies

From Streaming Media to Automotive: Learn how companies successfully use Gemini.

Netflix

Streaming Media

With over 17,000 titles and growing, Netflix faced the classic cold start problem and data sparsity in recommendations, where new users or obscure content lacked sufficient interaction data, leading to poor personalization and higher churn rates . Viewers often struggled to discover engaging content among thousands of options, resulting in prolonged browsing times and disengagement—estimated at up to 75% of session time wasted on searching rather than watching . This risked subscriber loss in a competitive streaming market, where retaining users costs far less than acquiring new ones. Scalability was another hurdle: handling 200M+ subscribers generating billions of daily interactions required processing petabytes of data in real-time, while evolving viewer tastes demanded adaptive models beyond traditional collaborative filtering limitations like the popularity bias favoring mainstream hits . Early systems post-Netflix Prize (2006-2009) improved accuracy but struggled with contextual factors like device, time, and mood .

Lösung

Netflix built a hybrid recommendation engine combining collaborative filtering (CF)—starting with FunkSVD and Probabilistic Matrix Factorization from the Netflix Prize—and advanced deep learning models for embeddings and predictions . They consolidated multiple use-case models into a single multi-task neural network, improving performance and maintainability while supporting search, home page, and row recommendations . Key innovations include contextual bandits for exploration-exploitation, A/B testing on thumbnails and metadata, and content-based features from computer vision/audio analysis to mitigate cold starts . Real-time inference on Kubernetes clusters processes 100s of millions of predictions per user session, personalized by viewing history, ratings, pauses, and even search queries . This evolved from 2009 Prize winners to transformer-based architectures by 2023 .

Ergebnisse

  • 80% of viewer hours from recommendations
  • $1B+ annual savings in subscriber retention
  • 75% reduction in content browsing time
  • 10% RMSE improvement from Netflix Prize CF techniques
  • 93% of views from personalized rows
  • Handles billions of daily interactions for 270M subscribers
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HSBC

Banking

As a global banking titan handling trillions in annual transactions, HSBC grappled with escalating fraud and money laundering risks. Traditional systems struggled to process over 1 billion transactions monthly, generating excessive false positives that burdened compliance teams, slowed operations, and increased costs. Ensuring real-time detection while minimizing disruptions to legitimate customers was critical, alongside strict regulatory compliance in diverse markets. Customer service faced high volumes of inquiries requiring 24/7 multilingual support, straining resources. Simultaneously, HSBC sought to pioneer generative AI research for innovation in personalization and automation, but challenges included ethical deployment, human oversight for advancing AI, data privacy, and integration across legacy systems without compromising security. Scaling these solutions globally demanded robust governance to maintain trust and adhere to evolving regulations.

Lösung

HSBC tackled fraud with machine learning models powered by Google Cloud's Transaction Monitoring 360, enabling AI to detect anomalies and financial crime patterns in real-time across vast datasets. This shifted from rigid rules to dynamic, adaptive learning. For customer service, NLP-driven chatbots were rolled out to handle routine queries, provide instant responses, and escalate complex issues, enhancing accessibility worldwide. In parallel, HSBC advanced generative AI through internal research, sandboxes, and a landmark multi-year partnership with Mistral AI (announced December 2024), integrating tools for document analysis, translation, fraud enhancement, automation, and client-facing innovations—all under ethical frameworks with human oversight.

Ergebnisse

  • Screens over 1 billion transactions monthly for financial crime
  • Significant reduction in false positives and manual reviews (up to 60-90% in models)
  • Hundreds of AI use cases deployed across global operations
  • Multi-year Mistral AI partnership (Dec 2024) to accelerate genAI productivity
  • Enhanced real-time fraud alerts, reducing compliance workload
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DHL

Logistics

DHL, a global logistics giant, faced significant challenges from vehicle breakdowns and suboptimal maintenance schedules. Unpredictable failures in its vast fleet of delivery vehicles led to frequent delivery delays, increased operational costs, and frustrated customers. Traditional reactive maintenance—fixing issues only after they occurred—resulted in excessive downtime, with vehicles sidelined for hours or days, disrupting supply chains worldwide. Inefficiencies were compounded by varying fleet conditions across regions, making scheduled maintenance inefficient and wasteful, often over-maintaining healthy vehicles while under-maintaining others at risk. These issues not only inflated maintenance costs by up to 20% in some segments but also eroded customer trust through unreliable deliveries. With rising e-commerce demands, DHL needed a proactive approach to predict failures before they happened, minimizing disruptions in a highly competitive logistics industry.

Lösung

DHL implemented a predictive maintenance system leveraging IoT sensors installed on vehicles to collect real-time data on engine performance, tire wear, brakes, and more. This data feeds into machine learning models that analyze patterns, predict potential breakdowns, and recommend optimal maintenance timing. The AI solution integrates with DHL's existing fleet management systems, using algorithms like random forests and neural networks for anomaly detection and failure forecasting. Overcoming data silos and integration challenges, DHL partnered with tech providers to deploy edge computing for faster processing. Pilot programs in key hubs expanded globally, shifting from time-based to condition-based maintenance, ensuring resources focus on high-risk assets.

Ergebnisse

  • Vehicle downtime reduced by 15%
  • Maintenance costs lowered by 10%
  • Unplanned breakdowns decreased by 25%
  • On-time delivery rate improved by 12%
  • Fleet availability increased by 20%
  • Overall operational efficiency up 18%
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Ford Motor Company

Manufacturing

In Ford's automotive manufacturing plants, vehicle body sanding and painting represented a major bottleneck. These labor-intensive tasks required workers to manually sand car bodies, a process prone to inconsistencies, fatigue, and ergonomic injuries due to repetitive motions over hours . Traditional robotic systems struggled with the variability in body panels, curvatures, and material differences, limiting full automation in legacy 'brownfield' facilities . Additionally, achieving consistent surface quality for painting was critical, as defects could lead to rework, delays, and increased costs. With rising demand for electric vehicles (EVs) and production scaling, Ford needed to modernize without massive CapEx or disrupting ongoing operations, while prioritizing workforce safety and upskilling . The challenge was to integrate scalable automation that collaborated with humans seamlessly.

Lösung

Ford addressed this by deploying AI-guided collaborative robots (cobots) equipped with machine vision and automation algorithms. In the body shop, six cobots use cameras and AI to scan car bodies in real-time, detecting surfaces, defects, and contours with high precision . These systems employ computer vision models for 3D mapping and path planning, allowing cobots to adapt dynamically without reprogramming . The solution emphasized a workforce-first brownfield strategy, starting with pilot deployments in Michigan plants. Cobots handle sanding autonomously while humans oversee quality, reducing injury risks. Partnerships with robotics firms and in-house AI development enabled low-code inspection tools for easy scaling .

Ergebnisse

  • Sanding time: 35 seconds per full car body (vs. hours manually)
  • Productivity boost: 4x faster assembly processes
  • Injury reduction: 70% fewer ergonomic strains in cobot zones
  • Consistency improvement: 95% defect-free surfaces post-sanding
  • Deployment scale: 6 cobots operational, expanding to 50+ units
  • ROI timeline: Payback in 12-18 months per plant
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Walmart (Marketplace)

Retail

In the cutthroat arena of Walmart Marketplace, third-party sellers fiercely compete for the Buy Box, which accounts for the majority of sales conversions . These sellers manage vast inventories but struggle with manual pricing adjustments, which are too slow to keep pace with rapidly shifting competitor prices, demand fluctuations, and market trends. This leads to frequent loss of the Buy Box, missed sales opportunities, and eroded profit margins in a platform where price is the primary battleground . Additionally, sellers face data overload from monitoring thousands of SKUs, predicting optimal price points, and balancing competitiveness against profitability. Traditional static pricing strategies fail in this dynamic e-commerce environment, resulting in suboptimal performance and requiring excessive manual effort—often hours daily per seller . Walmart recognized the need for an automated solution to empower sellers and drive platform growth.

Lösung

Walmart launched the Repricer, a free AI-driven automated pricing tool integrated into Seller Center, leveraging generative AI for decision support alongside machine learning models like sequential decision intelligence to dynamically adjust prices in real-time . The tool analyzes competitor pricing, historical sales data, demand signals, and market conditions to recommend and implement optimal prices that maximize Buy Box eligibility and sales velocity . Complementing this, the Pricing Insights dashboard provides account-level metrics and AI-generated recommendations, including suggested prices for promotions, helping sellers identify opportunities without manual analysis . For advanced users, third-party tools like Biviar's AI repricer—commissioned by Walmart—enhance this with reinforcement learning for profit-maximizing daily pricing decisions . This ecosystem shifts sellers from reactive to proactive pricing strategies.

Ergebnisse

  • 25% increase in conversion rates from dynamic AI pricing
  • Higher Buy Box win rates through real-time competitor analysis
  • Maximized sales velocity for 3rd-party sellers on Marketplace
  • 850 million catalog data improvements via GenAI (broader impact)
  • 40%+ conversion boost potential from AI-driven offers
  • Reduced manual pricing time by hours daily per seller
Read case study →

Best Practices

Successful implementations follow proven patterns. Have a look at our tactical advice to get started.

Connect Gemini to a Clean BigQuery Marketing View

The first tactical step is to create a unified marketing performance view in BigQuery that spans Search, YouTube, and Display. Use native connectors (e.g. Google Ads to BigQuery, Campaign Manager 360 exports, GA4 exports) to load raw data, then build a standardised table with common fields: date, channel, campaign, ad_group, creative_id, audience, device, impressions, clicks, cost, conversions, revenue.

Once this view is in place, expose it to Gemini through a secure connection. Define which tables and columns Gemini can access, and provide short descriptions for each field (e.g. “blended_roas: revenue divided by cost across all channels”). This metadata helps Gemini interpret queries correctly and respond with precise, business-relevant answers.

Use Natural-Language Queries to Diagnose Cross-Channel Gaps

With the data connection live, start using natural-language queries in Gemini to perform diagnostics you would typically do in spreadsheets or BI tools. Focus on questions that compare channels, formats, and audiences side by side, and ask Gemini to return both tables and narrative explanations.

Example Gemini prompts for cross-channel diagnostics:

"Using the cross_channel_performance table, compare blended ROAS, CAC, and
conversion rate for Search, YouTube, and Display over the last 30 days.
Highlight which channel is driving the most incremental conversions at the
lowest CAC."

"Identify campaigns where YouTube is driving a lot of assisted conversions
but few last-click conversions. What share of total conversions do these
assists represent, and how does that change our view of YouTube's value?"

"List the top 10 audience segments by cross-channel ROAS. For each segment,
show performance by channel and suggest where we should consider increasing
or decreasing budget."

Use these outputs in your weekly performance reviews. Save effective prompts as templates so the team can re-run them consistently and compare trends over time.

Drill Down to Creative- and Query-Level Insights

Once channel-level patterns are clear, use Gemini to zoom into creative performance and search query patterns across channels. Join creative IDs with metadata like headline, call to action, thumbnail type, or video length. In search, pull search term reports; in YouTube, include video engagement metrics; in Display, include placement categories.

Example Gemini prompts for creative and query analysis:

"From the creative_performance table, find ad creatives that underperform
on YouTube but overperform on Search in terms of ROAS. What common
characteristics do they have (e.g. messaging, offer, length)?"

"Analyse search queries and YouTube video topics that appear in
high-performing journeys. Group them into 5–7 themes and suggest
cross-channel content angles we should test."

Use these insights to refine your creative briefs and keyword strategies. For instance, if Gemini identifies that shorter, price-focused messages work on Search but not on YouTube, you can adjust your video storytelling while keeping the offer consistent.

Build Gemini-Assisted Budget Reallocation Routines

Turn Gemini into a practical tool for budget reallocation decisions by designing a simple, repeatable workflow for your performance team. Start with a weekly routine: export the latest cross-channel data into BigQuery, then ask Gemini to propose reallocation opportunities based on pre-defined constraints.

Example Gemini prompt for budget recommendations:

"Using the last 30 days of data in cross_channel_performance, propose a
reallocation of 10% of our total media budget across Search, YouTube, and
Display to maximise blended ROAS. Respect these rules:
- No channel budget changes by more than +/- 5% in one week
- Maintain at least 20% of budget on YouTube for upper-funnel reach
- Flag campaigns with low statistical confidence (low spend or few
  conversions) and treat them as 'do not move yet'.

Present the results as a table with 'from' and 'to' budgets per channel and
campaign, plus a short explanation of the expected impact."

Review these suggestions in your weekly optimisation meeting, apply them as controlled tests in Google Ads and other platforms, and log what you actually changed. Over time, you can refine the constraints based on your risk appetite and organisational experience.

Use Gemini to Generate Hypotheses for Cross-Channel Experiments

Beyond reporting, use Gemini to proactively suggest A/B tests and multi-channel experiments. Feed the model with your current media plan, target audiences, and business goals, then ask for specific experiments with clear hypotheses and success metrics.

Example Gemini prompt for experiment design:

"Based on our cross_channel_performance and creative_performance tables,
propose 5 cross-channel experiments to improve ROAS for our core 'SMB
buyers' audience. For each experiment, include:
- Hypothesis
- Target channels and formats
- Budget range
- Primary KPI (e.g. blended ROAS, incremental conversions)
- Minimum runtime before evaluation
- Risks or dependencies we should be aware of."

Turn the best ideas into experiments in Google Ads, YouTube, and Display & Video 360. Use Gemini again during and after the tests to interpret the results, focusing on incremental learnings rather than one-off wins.

Document and Share Gemini Playbooks with the Marketing Team

To make Gemini a durable part of your marketing operating model, create simple playbooks for common use cases: weekly performance review, pre-campaign planning, post-campaign analysis, and quarterly budget planning. Each playbook should include a short description, links to relevant BigQuery tables, and a set of tested prompts.

Host these playbooks in your internal wiki or enablement portal. Train the team to adapt prompts rather than starting from scratch each time. This reduces dependency on a few power users and makes AI-augmented analysis a normal part of how your marketing department operates.

When implemented in this way, teams typically see practical outcomes such as a 30–50% reduction in time spent on manual reporting, faster identification of underperforming spend across channels, and more confident budget reallocations that improve blended ROAS by a few percentage points over a quarter — realistic, sustainable gains rather than overnight miracles.

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Frequently Asked Questions

Gemini helps by sitting on top of your consolidated marketing data in BigQuery and Google Marketing Platform. Instead of manually stitching together exports from Search, YouTube, and Display, you ask Gemini questions in natural language: which channels drive the most profitable conversions, which audiences work best across formats, or where you’re overspending for low-quality traffic.

Because Gemini can analyse large datasets and return both tables and narrative explanations, it makes cross-channel patterns visible that are hard to see in isolated dashboards — for example, when YouTube assists conversions that Search closes, or when certain creatives perform very differently across placements.

You typically need three capabilities: data engineering to set up BigQuery and unify your marketing data, marketing analytics to define KPIs and attribution logic, and a basic understanding of Gemini and prompt design to interact with the model effectively. In many organisations, this means bringing performance marketing, BI, and IT/data teams together for a focused implementation.

Reruption usually starts with a narrow scope — for example, just Search + YouTube — and a single unified performance view in BigQuery. From there, we train your marketing team on practical Gemini prompts and workflows so they can run analyses themselves without depending on a data scientist for every question.

If your data connections to BigQuery are already in place, you can often see initial insights from Gemini-powered cross-channel analysis within a few weeks. The first phase is about setting up the data model and security, then validating that Gemini returns correct and useful answers to your core questions.

Meaningful business results — such as improved blended ROAS or reduced wasted spend — typically emerge over one to three optimisation cycles (e.g. 1–3 months), as you start to base budget reallocations and creative tests on Gemini’s insights, measure the impact, and refine your approach.

The main costs fall into three buckets: engineering effort to unify data in BigQuery, Gemini usage costs based on query volume, and enablement time to train your marketing team. Because Gemini queries are relatively lightweight compared to media spend, the technical running costs are typically small compared to your monthly ad budget.

On the ROI side, realistic gains come from reallocating underperforming budgets and identifying high-performing channels, audiences, or creatives faster. Many organisations can redirect 5–15% of spend that is clearly inefficient once they have a reliable cross-channel view, which often translates into a few percentage points of blended ROAS improvement over a quarter — a substantial impact at scale.

Reruption can support you end-to-end, from idea to working solution. We typically start with our AI PoC offering (9,900€) to prove that a Gemini-based cross-channel analytics use case actually works with your data and tools. In this phase, we define the scope, set up a minimal BigQuery model, connect Gemini, and demonstrate concrete analyses on your Search, YouTube, and Display campaigns.

Beyond the PoC, our Co-Preneur approach means we embed with your team like co-founders: we help design the data architecture, build reusable queries and prompts, integrate AI insights into your existing reporting and optimisation routines, and enable your marketers to use Gemini confidently. The goal is not a slide deck, but a live system that your organisation can run and evolve on its own.

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