The Challenge: Duplicate and Fraudulent Claims

For most finance teams, duplicate and fraudulent claims are not a single large fraud case. They are a continuous drip of small, hard-to-spot issues: reused taxi receipts, slightly altered hotel invoices, split restaurant bills, suspicious mileage and fake or dormant vendors. In a high-volume environment with travel, procurement and subscriptions, these leakages quietly erode margins and weaken internal controls.

Traditional approaches rely on manual checks, basic rules in expense tools and sporadic audits. Reviewers skim PDFs and emails under time pressure, while Excel-based checks or static ERP rules can only catch the most obvious duplicates. As volumes grow and channels multiply (email, mobile receipt uploads, card feeds, shared drives), the chance that a human reviewer notices a subtly altered receipt or a vendor slightly renamed is close to zero.

The business impact is real. Direct financial losses from duplicate payments and fraudulent claims accumulate over time, but the indirect cost is even higher: distorted spend data, weak forecasting, reduced trust in expense policies and the risk of compliance issues in regulated environments. Finance leaders lose visibility into cost drivers and cannot confidently enforce approval rules at scale, which undermines their role as strategic partners to the business.

The good news: this is a solvable problem. Advances in multimodal AI now make it possible to read invoices and receipts like a human, but with the memory and consistency of a machine. At Reruption, we have seen how AI-first workflows can transform document-heavy processes in practice, replacing manual checks with smart, explainable controls. In the rest of this page, you’ll find concrete guidance on how to use Gemini to detect duplicate and fraudulent claims and how to implement these capabilities in a way that fits your finance organisation.

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Our Assessment

A strategic assessment of the challenge and high-level tips how to tackle it.

From Reruption’s hands-on work building AI-powered document analysis and compliance workflows, we see a clear pattern: finance departments that treat Gemini for duplicate and fraudulent claim detection as a core control layer – not just a convenience feature – achieve the best results. Gemini’s tight integration with Google Workspace, its multimodal ability to understand text, tables and images, and its API surface make it a strong candidate to automate claim validation and augment finance review teams.

Think of Gemini as a Control Layer, Not a Gadget

The first strategic shift is to position Gemini as part of your internal control system, not as a side experiment. That means explicitly defining which expense risks Gemini should own: duplicate receipts, mismatched VAT, fake vendors, out-of-policy categories, and discrepancies against card data. Document these risks in your finance risk register and map them to specific AI checks.

When AI is framed as a control layer, it gets the right level of governance. You can assign process ownership, define escalation paths for high-risk flags, and decide which decisions can be automated versus which always require human approval. This creates confidence for CFOs and controllers that AI-driven expense control improves, rather than weakens, compliance.

Start with One High-Risk Flow and Expand from There

Trying to let Gemini police every type of expense from day one usually stalls. Instead, pick one clearly defined flow with measurable risk: for example, travel & entertainment claims for sales teams or invoice reimbursement for contractors. Implement Gemini checks end-to-end there, measure the reduction in duplicates and suspicious claims, and use the results to refine your approach.

This narrow scope helps align finance, IT and the business on concrete outcomes (e.g. “reduce duplicate T&E claims by 60%”). Once the team sees clear value and stable performance, you can extend the same patterns to procurement and subscriptions. This staged rollout is exactly how we structure AI PoCs at Reruption: sharp focus, fast learning, then scale.

Design Collaboration Between AI and Finance Reviewers

Strategically, the goal is not to fully automate approvals but to augment finance reviewers. Decide which tasks Gemini does alone (OCR, data extraction, policy checks, transaction matching) and where human judgment is essential (contextual exceptions, senior executive spending, nuanced vendor relationships).

Map out the review workflow: which flags go straight to AP clerks, which trigger manager approval, and which are auto-rejected or auto-approved. Consider how Gemini’s findings appear in tools people already use – Gmail, Google Sheets, or a BI dashboard – so reviewers can act quickly instead of logging into yet another system.

Align Data Access, Security and Compliance from Day One

Using Gemini for financial documents means working with sensitive data: vendor details, employee spending, sometimes personally identifiable information. Strategically, you need a clear view of where data flows, which models are used, and how you control access and logging. Involve InfoSec and Compliance early to set guardrails instead of fighting them later.

Define which document sources Gemini may access (e.g. specific Google Drive folders, email labels, expense export files), how long data is retained, and how model outputs are stored for audit. This clarity reduces resistance from stakeholders and ensures your AI-driven expense controls can withstand internal and external audits.

Prepare Your Team for AI-First Expense Control

Even the best AI fraud detection fails if the finance team doesn’t trust or use it. Plan for training and change management as a core part of your rollout. Controllers and AP clerks should understand, at a high level, how Gemini identifies duplicates and anomalies, what its typical error modes are and how to override it when needed.

Set clear expectations: AI is a second set of eyes, not an infallible judge. Encourage feedback cycles where reviewers can flag false positives and missed cases, which can then feed into prompt refinements or rule adjustments. This co-evolution between human expertise and AI models is where we see the strongest, most sustainable improvements in expense control.

Used deliberately, Gemini can become a central control layer for duplicate and fraudulent claims, continuously scanning invoices, receipts and emails and surfacing only the cases that truly need human attention. The finance teams we work with don’t aim for magic; they aim for a measurable drop in leakage and a higher-quality review process, and Gemini is a practical way to get there. If you want to explore what this could look like in your environment, Reruption can help you scope and build a focused PoC, validate the detection quality on your own expense data and design an AI-first workflow that fits your finance organisation.

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Real-World Case Studies

From Banking to Healthcare: Learn how companies successfully use Gemini.

Wells Fargo

Banking

Wells Fargo, serving 70 million customers across 35 countries, faced intense demand for 24/7 customer service in its mobile banking app, where users needed instant support for transactions like transfers and bill payments. Traditional systems struggled with high interaction volumes, long wait times, and the need for rapid responses via voice and text, especially as customer expectations shifted toward seamless digital experiences. Regulatory pressures in banking amplified challenges, requiring strict data privacy to prevent PII exposure while scaling AI without human intervention. Additionally, most large banks were stuck in proof-of-concept stages for generative AI, lacking production-ready solutions that balanced innovation with compliance. Wells Fargo needed a virtual assistant capable of handling complex queries autonomously, providing spending insights, and continuously improving without compromising security or efficiency.

Lösung

Wells Fargo developed Fargo, a generative AI virtual assistant integrated into its banking app, leveraging Google Cloud AI including Dialogflow for conversational flow and PaLM 2/Flash 2.0 LLMs for natural language understanding. This model-agnostic architecture enabled privacy-forward orchestration, routing queries without sending PII to external models. Launched in March 2023 after a 2022 announcement, Fargo supports voice/text interactions for tasks like transfers, bill pay, and spending analysis. Continuous updates added AI-driven insights, agentic capabilities via Google Agentspace, ensuring zero human handoffs and scalability for regulated industries. The approach overcame challenges by focusing on secure, efficient AI deployment.

Ergebnisse

  • 245 million interactions in 2024
  • 20 million interactions by Jan 2024 since March 2023 launch
  • Projected 100 million interactions annually (2024 forecast)
  • Zero human handoffs across all interactions
  • Zero PII exposed to LLMs
  • Average 2.7 interactions per user session
Read case study →

Kaiser Permanente

Healthcare

In hospital settings, adult patients on general wards often experience clinical deterioration without adequate warning, leading to emergency transfers to intensive care, increased mortality, and preventable readmissions. Kaiser Permanente Northern California faced this issue across its network, where subtle changes in vital signs and lab results went unnoticed amid high patient volumes and busy clinician workflows. This resulted in elevated adverse outcomes, including higher-than-necessary death rates and 30-day readmissions . Traditional early warning scores like MEWS (Modified Early Warning Score) were limited by manual scoring and poor predictive accuracy for deterioration within 12 hours, failing to leverage the full potential of electronic health record (EHR) data. The challenge was compounded by alert fatigue from less precise systems and the need for a scalable solution across 21 hospitals serving millions .

Lösung

Kaiser Permanente developed the Advance Alert Monitor (AAM), an AI-powered early warning system using predictive analytics to analyze real-time EHR data—including vital signs, labs, and demographics—to identify patients at high risk of deterioration within the next 12 hours. The model generates a risk score and automated alerts integrated into clinicians' workflows, prompting timely interventions like physician reviews or rapid response teams . Implemented since 2013 in Northern California, AAM employs machine learning algorithms trained on historical data to outperform traditional scores, with explainable predictions to build clinician trust. It was rolled out hospital-wide, addressing integration challenges through Epic EHR compatibility and clinician training to minimize fatigue .

Ergebnisse

  • 16% lower mortality rate in AAM intervention cohort
  • 500+ deaths prevented annually across network
  • 10% reduction in 30-day readmissions
  • Identifies deterioration risk within 12 hours with high reliability
  • Deployed in 21 Northern California hospitals
Read case study →

Goldman Sachs

Investment Banking

In the fast-paced investment banking sector, Goldman Sachs employees grapple with overwhelming volumes of repetitive tasks. Daily routines like processing hundreds of emails, writing and debugging complex financial code, and poring over lengthy documents for insights consume up to 40% of work time, diverting focus from high-value activities like client advisory and deal-making. Regulatory constraints exacerbate these issues, as sensitive financial data demands ironclad security, limiting off-the-shelf AI use. Traditional tools fail to scale with the need for rapid, accurate analysis amid market volatility, risking delays in response times and competitive edge.

Lösung

Goldman Sachs countered with a proprietary generative AI assistant, fine-tuned on internal datasets in a secure, private environment. This tool summarizes emails by extracting action items and priorities, generates production-ready code for models like risk assessments, and analyzes documents to highlight key trends and anomalies. Built from early 2023 proofs-of-concept, it leverages custom LLMs to ensure compliance and accuracy, enabling natural language interactions without external data risks. The firm prioritized employee augmentation over replacement, training staff for optimal use.

Ergebnisse

  • Rollout Scale: 10,000 employees in 2024
  • Timeline: PoCs 2023; initial rollout 2024; firmwide 2025
  • Productivity Boost: Routine tasks streamlined, est. 25-40% time savings on emails/coding/docs
  • Adoption: Rapid uptake across tech and front-office teams
  • Strategic Impact: Core to 10-year AI playbook for structural gains
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BMW (Spartanburg Plant)

Automotive Manufacturing

The BMW Spartanburg Plant, the company's largest globally producing X-series SUVs, faced intense pressure to optimize assembly processes amid rising demand for SUVs and supply chain disruptions. Traditional manufacturing relied heavily on human workers for repetitive tasks like part transport and insertion, leading to worker fatigue, error rates up to 5-10% in precision tasks, and inefficient resource allocation. With over 11,500 employees handling high-volume production, scheduling shifts and matching workers to tasks manually caused delays and cycle time variability of 15-20%, hindering output scalability. Compounding issues included adapting to Industry 4.0 standards, where rigid robotic arms struggled with flexible tasks in dynamic environments. Labor shortages post-pandemic exacerbated this, with turnover rates climbing, and the need to redeploy skilled workers to value-added roles while minimizing downtime. Machine vision limitations in older systems failed to detect subtle defects, resulting in quality escapes and rework costs estimated at millions annually.

Lösung

BMW partnered with Figure AI to deploy Figure 02 humanoid robots integrated with machine vision for real-time object detection and ML scheduling algorithms for dynamic task allocation. These robots use advanced AI to perceive environments via cameras and sensors, enabling autonomous navigation and manipulation in human-robot collaborative settings. ML models predict production bottlenecks, optimize robot-worker scheduling, and self-monitor performance, reducing human oversight. Implementation involved pilot testing in 2024, where robots handled repetitive tasks like part picking and insertion, coordinated via a central AI orchestration platform. This allowed seamless integration into existing lines, with digital twins simulating scenarios for safe rollout. Challenges like initial collision risks were overcome through reinforcement learning fine-tuning, achieving human-like dexterity.

Ergebnisse

  • 400% increase in robot speed post-trials
  • 7x higher task success rate
  • Reduced cycle times by 20-30%
  • Redeployed 10-15% of workers to skilled tasks
  • $1M+ annual cost savings from efficiency gains
  • Error rates dropped below 1%
Read case study →

Nubank

Fintech

Nubank, Latin America's largest digital bank serving 114 million customers across Brazil, Mexico, and Colombia, faced immense pressure to scale customer support amid explosive growth. Traditional systems struggled with high-volume Tier-1 inquiries, leading to longer wait times and inconsistent personalization, while fraud detection required real-time analysis of massive transaction data from over 100 million users. Balancing fee-free services, personalized experiences, and robust security was critical in a competitive fintech landscape plagued by sophisticated scams like spoofing and false central fraud. Internally, call centers and support teams needed tools to handle complex queries efficiently without compromising quality. Pre-AI, response times were bottlenecks, and manual fraud checks were resource-intensive, risking customer trust and regulatory compliance in dynamic LatAm markets.

Lösung

Nubank integrated OpenAI GPT-4 models into its ecosystem for a generative AI chat assistant, call center copilot, and advanced fraud detection combining NLP and computer vision. The chat assistant autonomously resolves Tier-1 issues, while the copilot aids human agents with real-time insights. For fraud, foundation model-based ML analyzes transaction patterns at scale. Implementation involved a phased approach: piloting GPT-4 for support in 2024, expanding to internal tools by early 2025, and enhancing fraud systems with multimodal AI. This AI-first strategy, rooted in machine learning, enabled seamless personalization and efficiency gains across operations.

Ergebnisse

  • 55% of Tier-1 support queries handled autonomously by AI
  • 70% reduction in chat response times
  • 5,000+ employees using internal AI tools by 2025
  • 114 million customers benefiting from personalized AI service
  • Real-time fraud detection for 100M+ transaction analyses
  • Significant boost in operational efficiency for call centers
Read case study →

Best Practices

Successful implementations follow proven patterns. Have a look at our tactical advice to get started.

Connect Gemini to the Right Finance Data Sources

Effective duplicate and fraud detection starts with giving Gemini access to consistent, structured data. Begin by mapping where your expense information actually lives: emailed invoices to AP mailboxes, uploaded receipts in Google Drive, expense exports from your T&E system, and corporate card transaction feeds.

Work with IT to configure secure access. For example, route all incoming invoices to a dedicated Gmail label (e.g. invoices-to-process) and store processed PDFs in a controlled Drive folder. Use the Gemini API or Workspace extensions to let Gemini read email attachments, parse PDFs, and write extracted data – like vendor name, amount, date, tax and currency – into a central Google Sheet or database that becomes your expense ledger for AI checks.

Build a Gemini Workflow to Extract and Normalize Claim Data

Before Gemini can compare and flag suspicious claims, it needs to extract and normalize key fields from receipts and invoices. Use Gemini’s multimodal capabilities to read both the image and text content and return a clean, structured record. A typical extraction prompt for receipts might look like this:

System: You are a finance extraction assistant. Extract consistent, structured 
expense data from receipts and invoices for duplicate and fraud detection.

User: Extract the following fields from this document. If data is missing, return null.
Return JSON only.

Required fields:
- document_type (receipt, invoice, credit_note, other)
- vendor_name
- vendor_tax_id
- document_number
- document_date (ISO 8601)
- posting_date (if present)
- total_amount
- currency
- tax_amount
- tax_rate
- payment_method (card, cash, bank_transfer, unknown)
- employee_name (if present)
- cost_center (if present)
- line_items: description, quantity, unit_price, amount

Store the JSON output in a structured table. Normalise vendor names (e.g. via fuzzy matching), round amounts consistently and standardise dates and currencies. This clean layer is what enables reliable comparisons across thousands of small claims.

Implement Gemini-Powered Duplicate and Similarity Checks

With normalized data in place, configure a set of duplicate detection checks that combine deterministic rules and Gemini’s semantic capabilities. Start with simple technical checks – same vendor, same date, same amount within a short time window – and then add Gemini to evaluate less obvious similarities like different invoice numbers or slightly altered vendor spellings.

You can use Gemini to score similarity between a new claim and existing records by prompting it with a subset of candidate expenses:

System: You are an assistant helping a finance team detect duplicate and
fraudulent expense claims.

User: A new claim has been submitted. Compare it to the historical records
below and identify potential duplicates or reused receipts.

New claim:
{{new_claim_json}}

Historical claims:
{{candidate_claims_json}}

Task:
1. List any records that are likely duplicates or reused receipts.
2. For each, explain why (e.g. same vendor & date & amount, identical line items).
3. Return a JSON array with fields: historical_id, reason, similarity_score (0-1).

Use the similarity_score to decide which cases automatically get blocked and which are shown to reviewers as warnings.

Cross-Check Claims Against Card and ERP Transaction Data

Many fraudulent patterns only show up when you compare expense claims against card/ERP data. For example, an employee may submit a cash receipt for a hotel stay that was already paid by corporate card, or alter the receipt amount. Build a pipeline that regularly exports card transactions and relevant ERP bookings into the same structured table Gemini uses.

Then, configure a Gemini prompt to reconcile claims with underlying transactions:

System: You help reconcile employee expense claims with corporate card
transactions and ERP bookings.

User: Match this expense claim against the transaction list below.

Claim:
{{claim_json}}

Transactions:
{{transactions_json}}

Task:
- Identify matching transactions and explain the match (date, amount, vendor).
- Flag potential issues: no match found, multiple matches, higher claim amount
  than transaction, card transaction exists with no matching claim.
- Return JSON: {match_status, matched_transaction_ids, issues[]}.

Feed the reconciliation results into a review dashboard so finance can focus on high-risk issues: claims without underlying spend, mismatched amounts, or suspicious vendor patterns.

Embed Gemini Flags into Workspace Tools Finance Already Uses

Adoption improves dramatically when Gemini’s fraud flags show up directly where finance teams work. Instead of forcing reviewers into a new UI, integrate output into existing tools: colour-coded columns in a Google Sheet, labels in Gmail, comments on Drive-stored PDFs, or a Looker Studio dashboard.

For example, you can write a small script or API integration that appends Gemini results into your central sheet with columns like ai_duplicate_score, ai_policy_violation, and ai_comment. Then, use conditional formatting to highlight risky claims and simple filters to assign work queues by risk level to AP clerks and controllers.

Continuously Tune Prompts and Thresholds Based on Reviewer Feedback

No detection setup is perfect on day one. Use reviewer feedback loops to improve Gemini’s expense control performance. Add simple columns or buttons where reviewers can mark AI flags as correct, false positive or missed issue. Export this feedback regularly and analyse patterns: Are specific vendors triggering too many false positives? Are there fraud patterns Gemini is not catching?

Use these insights to refine prompts (e.g. emphasise specific policy rules), adjust similarity thresholds and, where appropriate, add complementary rule-based checks for edge cases that AI alone struggles with. Over a few cycles, you should see a measurable reduction in noise and a higher proportion of “useful” flags.

Implemented in this way, finance teams can realistically aim for outcomes such as a 40–70% reduction in duplicate payments on targeted flows, a meaningful drop in fraudulent or non-compliant claims, and a double-digit reduction in manual review time for low-risk expenses. The exact numbers will depend on your baseline and data quality, but systematic use of Gemini in the finance stack will reliably surface more issues earlier, with far less manual effort.

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Frequently Asked Questions

Gemini combines document understanding with pattern recognition. First, it reads invoices and receipts (PDFs, images, emails) and extracts structured fields like vendor name, date, amount, tax and line items. Then, it compares each new claim against historical expenses, card transactions and ERP bookings to identify similarities and inconsistencies.

This goes beyond exact matches. Gemini can spot slightly changed vendor names, reused receipt images, split bills and claims that do not align with underlying card or ERP data. In practice, it produces a risk score and explanation for why a claim looks suspicious so finance reviewers can quickly validate or reject it.

You typically need three ingredients: access to Google Workspace and Gemini, someone who can orchestrate data flows (usually a data engineer or technically strong analyst) and a finance owner who defines the policies and risk scenarios. Most of the heavy lifting – document parsing, pattern matching, text analysis – is handled by Gemini itself.

Reruption usually works with a small, cross-functional team: 1–2 finance stakeholders who know the expense process, 1 data/automation engineer, and occasionally IT/security to approve data access. With this setup, you can build a functional pilot in weeks, not months.

For a focused use case like duplicate and fraudulent claims in one expense flow (e.g. T&E or contractor invoices), you can typically see first measurable results within 4–8 weeks. The first 2–3 weeks are used to connect data sources, configure extraction and set up basic duplicate checks. The following weeks are about tuning prompts, thresholds and workflows based on reviewer feedback.

Within one quarter, most organisations can quantify impact in terms of prevented duplicate payments, number of suspicious claims detected and reduction in manual review time for low-risk expenses. Full scale-out across all expense categories and regions will take longer, but the core value becomes visible early.

The ROI comes from three areas: avoided losses, time saved and better decision quality. Avoided losses are the direct duplicate payments and fraudulent claims you stop paying out once Gemini flags them. Time saved comes from automating data extraction and focusing reviewers only on high-risk items instead of every small receipt.

On top of that, cleaner expense data enables more accurate budgeting and vendor negotiations. While the exact ROI depends on your spend volume and current control maturity, we generally see that even a modest reduction in leakage and manual effort quickly outweighs the cost of Gemini usage and the initial implementation.

Reruption supports finance teams end to end – from clarifying the AI expense control use case to shipping a working solution. With our AI PoC offering (9,900€), we validate in a few weeks whether Gemini can reliably detect duplicates and suspicious claims on your real data. You get a functioning prototype, performance metrics and a production roadmap, not just a slide deck.

Beyond the PoC, our Co-Preneur approach means we embed with your team like co-founders: we help design the workflow, wire up your Google Workspace and finance systems, refine prompts and controls, and make sure the solution actually lands in your AP and controlling processes. The goal is not a one-off demo, but a sustainable AI control layer inside your finance organisation.

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