The Challenge: Manual Prospect Research

For most B2B sales teams, manual prospect research is a quiet productivity killer. Reps spend hours googling companies, scrolling through LinkedIn, opening annual reports, and trying to piece together who the decision makers are and what the company actually cares about right now. Every new account means another round of tab-hopping just to write a halfway relevant first email.

This worked when sales cycles were slower and territories smaller. But with modern buying committees, digital-first research, and more complex offerings, the volume and depth of information needed has exploded. Traditional approaches – spreadsheets, browser bookmarks, generic data providers and ad-hoc note taking – simply don’t keep up. They create duplicated effort across the team and still miss crucial buying signals hidden in long documents, blog posts or earnings calls.

The business impact is very real. Reps touch fewer new leads per day, and outreach often relies on shallow personalization that prospects ignore. High-potential accounts fall through the cracks because there’s no time to properly research them. Meanwhile, competitors that automate research surface better-fit accounts faster and show up with tailored messages grounded in the prospect’s current situation. The result: higher customer acquisition costs, slower pipeline generation, and a widening competitive gap.

The good news: this is exactly the kind of repetitive, information-heavy work that modern AI for sales prospecting can handle extremely well. Tools like Claude can digest dense company information, highlight buying triggers, and draft tailored talking points in minutes, not hours. At Reruption, we’ve seen how the right AI workflows can turn manual research from a bottleneck into a competitive advantage. In the rest of this guide, you’ll find practical, concrete steps to use Claude to transform prospect research and unlock more high-quality lead generation.

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Our Assessment

A strategic assessment of the challenge and high-level tips how to tackle it.

From Reruption’s experience building AI-powered research and analysis workflows, manual prospect research is a textbook case for applying Claude in sales. Claude is particularly strong at reading long, unstructured documents – company reports, blog posts, product pages, news – and turning them into clear summaries, buying signals and stakeholder maps that your sales team can actually use.

Redefine Prospect Research as a Structured, AI-Supported Process

Most sales teams treat prospect research as an individual art form: every rep has their own way of googling, reading LinkedIn and taking notes. To use Claude for lead generation effectively, you need to redefine research as a structured process with clear inputs, outputs and quality standards. Decide upfront what “good enough” research looks like for your segments: which firmographics, which key initiatives, which stakeholders, which triggers.

With that clarity, Claude becomes a force multiplier instead of a shiny toy. You can standardize prompts and research templates, ensure every rep asks the same core questions, and make outputs comparable across the team. At Reruption, this shift from ad-hoc research to defined workflows is often the single biggest unlock – AI then fills the process with speed and depth.

Start with a Narrow Pilot on One Segment or Territory

Trying to automate manual prospect research with AI across all segments at once usually leads to generic prompts and mixed results. A more strategic move is to pick one clear use case: for example, mid-market manufacturing accounts in DACH, or SaaS companies between 200–1,000 employees in the UK. Define what information matters most for that slice and design your Claude workflows around it.

A narrow pilot lets you test data sources, prompts and research depth without risking disruption to the whole team. You’ll learn how Claude handles your specific content (annual reports, industry blogs, product pages), where it excels and where human review is still required. Once you see consistent time savings and better conversations in that segment, you can generalize the patterns to other territories.

Integrate Sales, RevOps and Data Protection Early

Effective use of Claude in sales operations is not just a sales-side initiative. RevOps needs to understand how research outputs will flow into your CRM, what new fields or objects are required, and how to measure impact on lead quality and conversion. Data protection and legal teams need to validate your approach regarding public vs. internal data, retention, and compliant handling of personal information.

Bringing these stakeholders in early reduces friction later. For example, RevOps can help define a standard “AI research summary” field in your CRM, while legal can define which document types are safe to paste into Claude and where you should use self-hosted or API-based setups. At Reruption, we’ve seen pilots stall not because the technology failed, but because organizational readiness was overlooked; aligning stakeholders upfront avoids this trap.

Design for Human-in-the-Loop, Not Full Automation

Claude can dramatically accelerate prospect research automation, but fully removing humans from the loop is rarely advisable. The goal is not to auto-send AI-written emails to every scraped contact; it’s to equip reps with richer context so they can have better conversations. Strategically, you want Claude to handle the heavy lifting – document reading, summarization, trigger detection – and leave judgment, prioritization and final messaging to your salespeople.

Define specific checkpoints where humans must review or adjust AI output: for example, before updating CRM fields in bulk, before sending outreach to strategic accounts, or when the model flags ambiguous buying signals. This design reduces risk, builds rep trust in the system, and ensures that using AI for sales prospecting improves quality rather than producing high-volume but shallow outreach.

Measure Success Beyond “Time Saved”

It’s tempting to measure Claude’s impact only in hours saved on manual prospect research. While this is important, leadership should also track more strategic metrics: increase in high-fit accounts touched per week, improvement in reply rates on first-touch emails, lift in qualified opportunities generated per rep, and reduced ramp-up time for new hires.

Define these success metrics before rollout and align the team on them. This avoids the common pattern where AI tools are used sporadically and their value remains anecdotal. With clear KPIs, you can iteratively refine prompts, workflows and integrations, and confidently decide when to scale from pilot to standard operating procedure across the sales organization.

Using Claude to automate manual prospect research is less about flashy AI and more about rethinking how your sales team discovers, qualifies and approaches new accounts. When you combine clear research standards, focused pilots, human-in-the-loop review and the right KPIs, Claude can turn scattered Google searches into a repeatable system for generating better leads at scale. Reruption has helped organizations design exactly these kinds of AI-first workflows, from data sourcing to CRM integration; if you want to explore what this could look like in your environment, we’re happy to collaborate on a focused proof of concept and turn the idea into a working solution.

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Real-World Case Studies

From Fintech to Financial Services: Learn how companies successfully use Claude.

Klarna

Fintech

Klarna, a leading fintech BNPL provider, faced enormous pressure from millions of customer service inquiries across multiple languages for its 150 million users worldwide. Queries spanned complex fintech issues like refunds, returns, order tracking, and payments, requiring high accuracy, regulatory compliance, and 24/7 availability. Traditional human agents couldn't scale efficiently, leading to long wait times averaging 11 minutes per resolution and rising costs. Additionally, providing personalized shopping advice at scale was challenging, as customers expected conversational, context-aware guidance across retail partners. Multilingual support was critical in markets like US, Europe, and beyond, but hiring multilingual agents was costly and slow. This bottleneck hindered growth and customer satisfaction in a competitive BNPL sector.

Lösung

Klarna partnered with OpenAI to deploy a generative AI chatbot powered by GPT-4, customized as a multilingual customer service assistant. The bot handles refunds, returns, order issues, and acts as a conversational shopping advisor, integrated seamlessly into Klarna's app and website. Key innovations included fine-tuning on Klarna's data, retrieval-augmented generation (RAG) for real-time policy access, and safeguards for fintech compliance. It supports dozens of languages, escalating complex cases to humans while learning from interactions. This AI-native approach enabled rapid scaling without proportional headcount growth.

Ergebnisse

  • 2/3 of all customer service chats handled by AI
  • 2.3 million conversations in first month alone
  • Resolution time: 11 minutes → 2 minutes (82% reduction)
  • CSAT: 4.4/5 (AI) vs. 4.2/5 (humans)
  • $40 million annual cost savings
  • Equivalent to 700 full-time human agents
  • 80%+ queries resolved without human intervention
Read case study →

Shell

Energy

Unplanned equipment failures in refineries and offshore oil rigs plagued Shell, causing significant downtime, safety incidents, and costly repairs that eroded profitability in a capital-intensive industry. According to a Deloitte 2024 report, 35% of refinery downtime is unplanned, with 70% preventable via advanced analytics—highlighting the gap in traditional scheduled maintenance approaches that missed subtle failure precursors in assets like pumps, valves, and compressors. Shell's vast global operations amplified these issues, generating terabytes of sensor data from thousands of assets that went underutilized due to data silos, legacy systems, and manual analysis limitations. Failures could cost millions per hour, risking environmental spills and personnel safety while pressuring margins amid volatile energy markets.

Lösung

Shell partnered with C3 AI to implement an AI-powered predictive maintenance platform, leveraging machine learning models trained on real-time IoT sensor data, maintenance histories, and operational metrics to forecast failures and optimize interventions. Integrated with Microsoft Azure Machine Learning, the solution detects anomalies, predicts remaining useful life (RUL), and prioritizes high-risk assets across upstream oil rigs and downstream refineries. The scalable C3 AI platform enabled rapid deployment, starting with pilots on critical equipment and expanding globally. It automates predictive analytics, shifting from reactive to proactive maintenance, and provides actionable insights via intuitive dashboards for engineers.

Ergebnisse

  • 20% reduction in unplanned downtime
  • 15% slash in maintenance costs
  • £1M+ annual savings per site
  • 10,000 pieces of equipment monitored globally
  • 35% industry unplanned downtime addressed (Deloitte benchmark)
  • 70% preventable failures mitigated
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bunq

Banking

As bunq experienced rapid growth as the second-largest neobank in Europe, scaling customer support became a critical challenge. With millions of users demanding personalized banking information on accounts, spending patterns, and financial advice on demand, the company faced pressure to deliver instant responses without proportionally expanding its human support teams, which would increase costs and slow operations. Traditional search functions in the app were insufficient for complex, contextual queries, leading to inefficiencies and user frustration. Additionally, ensuring data privacy and accuracy in a highly regulated fintech environment posed risks. bunq needed a solution that could handle nuanced conversations while complying with EU banking regulations, avoiding hallucinations common in early GenAI models, and integrating seamlessly without disrupting app performance. The goal was to offload routine inquiries, allowing human agents to focus on high-value issues.

Lösung

bunq addressed these challenges by developing Finn, a proprietary GenAI platform integrated directly into its mobile app, replacing the traditional search function with a conversational AI chatbot. After hiring over a dozen data specialists in the prior year, the team built Finn to query user-specific financial data securely, answer questions on balances, transactions, budgets, and even provide general advice while remembering conversation context across sessions. Launched as Europe's first AI-powered bank assistant in December 2023 following a beta, Finn evolved rapidly. By May 2024, it became fully conversational, enabling natural back-and-forth interactions. This retrieval-augmented generation (RAG) approach grounded responses in real-time user data, minimizing errors and enhancing personalization.

Ergebnisse

  • 100,000+ questions answered within months post-beta (end-2023)
  • 40% of user queries fully resolved autonomously by mid-2024
  • 35% of queries assisted, totaling 75% immediate support coverage
  • Hired 12+ data specialists pre-launch for data infrastructure
  • Second-largest neobank in Europe by user base (1M+ users)
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PepsiCo (Frito-Lay)

Food Manufacturing

In the fast-paced food manufacturing industry, PepsiCo's Frito-Lay division grappled with unplanned machinery downtime that disrupted high-volume production lines for snacks like Lay's and Doritos. These lines operate 24/7, where even brief failures could cost thousands of dollars per hour in lost capacity—industry estimates peg average downtime at $260,000 per hour in manufacturing . Perishable ingredients and just-in-time supply chains amplified losses, leading to high maintenance costs from reactive repairs, which are 3-5x more expensive than planned ones . Frito-Lay plants faced frequent issues with critical equipment like compressors, conveyors, and fryers, where micro-stops and major breakdowns eroded overall equipment effectiveness (OEE). Worker fatigue from extended shifts compounded risks, as noted in reports of grueling 84-hour weeks, indirectly stressing machines further . Without predictive insights, maintenance teams relied on schedules or breakdowns, resulting in lost production capacity and inability to meet consumer demand spikes.

Lösung

PepsiCo deployed machine learning predictive maintenance across Frito-Lay factories, leveraging sensor data from IoT devices on equipment to forecast failures days or weeks ahead. Models analyzed vibration, temperature, pressure, and usage patterns using algorithms like random forests and deep learning for time-series forecasting . Partnering with cloud platforms like Microsoft Azure Machine Learning and AWS, PepsiCo built scalable systems integrating real-time data streams for just-in-time maintenance alerts. This shifted from reactive to proactive strategies, optimizing schedules during low-production windows and minimizing disruptions . Implementation involved pilot testing in select plants before full rollout, overcoming data silos through advanced analytics .

Ergebnisse

  • 4,000 extra production hours gained annually
  • 50% reduction in unplanned downtime
  • 30% decrease in maintenance costs
  • 95% accuracy in failure predictions
  • 20% increase in OEE (Overall Equipment Effectiveness)
  • $5M+ annual savings from optimized repairs
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Commonwealth Bank of Australia (CBA)

Banking

As Australia's largest bank, CBA faced escalating scam and fraud threats, with customers suffering significant financial losses. Scammers exploited rapid digital payments like PayID, where mismatched payee names led to irreversible transfers. Traditional detection lagged behind sophisticated attacks, resulting in high customer harm and regulatory pressure. Simultaneously, contact centers were overwhelmed, handling millions of inquiries on fraud alerts and transactions. This led to long wait times, increased operational costs, and strained resources. CBA needed proactive, scalable AI to intervene in real-time while reducing reliance on human agents.

Lösung

CBA deployed a hybrid AI stack blending machine learning for anomaly detection and generative AI for personalized warnings. NameCheck verifies payee names against PayID in real-time, alerting users to mismatches. CallerCheck authenticates inbound calls, blocking impersonation scams. Partnering with H2O.ai, CBA implemented GenAI-driven predictive models for scam intelligence. An AI virtual assistant in the CommBank app handles routine queries, generates natural responses, and escalates complex issues. Integration with Apate.ai provides near real-time scam intel, enhancing proactive blocking across channels.

Ergebnisse

  • 70% reduction in scam losses
  • 50% cut in customer fraud losses by 2024
  • 30% drop in fraud cases via proactive warnings
  • 40% reduction in contact center wait times
  • 95%+ accuracy in NameCheck payee matching
Read case study →

Best Practices

Successful implementations follow proven patterns. Have a look at our tactical advice to get started.

Standardize an AI-Ready Prospect Research Template

Before you open Claude, define a standard template for what a good prospect profile looks like. For example: company overview, key initiatives, product lines, ICP fit analysis, key stakeholders, recent triggers (funding, expansions, leadership changes), and suggested angles for outreach. Document this in a simple text or markdown format – Claude works very well with clear structures.

Then, instruct reps to always ask Claude to fill this template rather than improvising new questions for every account. This reduces variance and speeds up adoption. A simple starting prompt could be:

You are a sales research assistant helping SDRs and AEs prepare for outreach.

Goal: Fill in the following prospect research template based on the information I provide.

Template:
1. Company snapshot (2-3 sentences)
2. Core products/services
3. Target customers & markets
4. Recent news & strategic initiatives (max 5 bullet points)
5. Signs of fit with our ICP (list criteria explicitly)
6. Likely buying committee & key decision makers (roles, not names unless obvious)
7. 3-5 specific talking points for first outreach
8. Potential risks or disqualifiers

Use concise bullet points. If information is missing, state "Not enough data" rather than guessing.

Expected outcome: every rep gets a structured, comparable summary for each account within minutes, and leadership can inspect quality across the team.

Feed Claude High-Quality Source Material, Not Just URLs

Claude performs best when you provide it with the actual text you want it to analyze. Instead of just pasting a homepage URL, copy relevant sections from the website, blog posts, product pages, job listings, and – where available – parts of annual or sustainability reports. For larger teams, RevOps can prepare a short internal checklist of "mandatory sources" per account type.

Use prompts that explicitly reference the pasted content and instruct Claude not to hallucinate beyond it:

You will receive several chunks of text about a prospect (website copy, blog posts, job listings, reports).

Task:
1. Read ALL content.
2. Extract only facts that are explicitly stated.
3. Based on these facts, fill the research template.
4. Mark any assumptions clearly as "Assumption".

Here is the content:
---
[PASTE TEXT SNIPPETS HERE]
---

This approach minimizes guesswork and keeps your AI-driven prospect research grounded in verifiable information.

Use Claude to Score Fit and Prioritize Accounts from CSV Exports

Many teams export leads from LinkedIn, events or intent tools into CSVs and then manually scan them for relevance. Claude can analyze these CSV snippets and assign an ICP fit score, helping reps prioritize their day. Start by defining your ICP criteria (industry, size, tech stack, geography, existing tools) and encode them directly in the prompt.

An example workflow: export 50–200 leads, copy a subset of rows into Claude, and ask for a scored and sorted list:

You are assisting a sales team with lead scoring.

I will paste a CSV excerpt with the following columns:
Company, Website, Industry, Employee_Count, Country, Job_Title, Seniority

Our ICP (Ideal Customer Profile):
- Industries: Manufacturing, Logistics, B2B Tech
- Employee_Count: 200-5000
- Countries: DACH & Benelux
- Seniority: Director level and above

Tasks:
1. For each row, assign a Fit_Score from 1-10 based on the ICP.
2. Briefly justify the score in 1 sentence.
3. Return the data as a markdown table sorted by Fit_Score descending.

Here is the CSV excerpt:
[PASTE CSV ROWS]

Expected outcome: reps focus first on 8–10 fit accounts instead of scanning all 200 manually, significantly increasing effective activity on high-potential leads.

Generate Hyper-Relevant Talking Points and Email Openers

Once Claude has processed company information, you can ask it to generate concrete talking points and personalized openers anchored in the prospect’s context. The key is to connect research output with your value proposition and avoid generic flattery or buzzwords.

Use prompts that reference both the research summary and your offering:

You are helping a sales rep craft relevant outreach.

Context about our product/service:
[ADD 3-5 BULLETS ON YOUR OFFERING]

Here is the research summary for the prospect:
[PASTE CLAUDE'S RESEARCH OUTPUT]

Tasks:
1. Create 5 concise talking points that link the prospect's situation to our value.
2. Draft 3 alternative opening sentences for a cold email.
   - Each opener must reference a specific fact from the research.
   - Avoid generic phrases like "I hope this email finds you well".
3. Keep language natural and non-pushy.

This turns raw insight into practical, on-message content your reps can directly use in emails, calls and LinkedIn outreach.

Embed Claude Outputs into Your CRM Workflow

To move beyond copy-paste experimentation, connect Claude’s outputs with your CRM. Even without a full API integration, you can standardize where research lives: for example, a dedicated "AI Research" field on the account record, and a "Talking Points" field on contacts. Reps paste Claude’s structured output into these fields so the whole team benefits from the research.

As you mature, you can work with engineering or partners like Reruption to trigger Claude via API when a new account is created or when specific fields are updated. The API receives company data, runs your standardized prompt, and writes the structured summary back to CRM automatically. This keeps AI prospect research aligned with your existing sales process instead of living in separate documents or chat windows.

Set Guardrails and Review Routines for Quality and Compliance

Finally, define explicit guardrails for how Claude should be used in prospect research. For example: only public information may be pasted, no sensitive internal documents without a vetted setup, and clear labeling of AI-generated notes in the CRM. Train reps to quickly review outputs for accuracy and tone before using them in customer-facing communication.

A simple weekly routine can sustain quality: team leads pick a few accounts, compare Claude’s summaries and talking points with actual calls and outcomes, and adjust prompts based on what worked. Over time, this feedback loop sharpens your prompts, reduces noise, and ensures AI for sales prospecting remains a trusted asset rather than an unchecked automation.

Expected outcomes when these best practices are implemented together: 30–50% reduction in time spent on manual prospect research per rep, 20–30% more high-fit accounts touched per week, and measurable lift in reply and meeting-booked rates from more relevant outreach – without adding headcount.

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Frequently Asked Questions

Claude can take over the most time-consuming parts of manual prospect research: reading long web pages, reports, blog posts and job listings, extracting key facts, and organizing them into a consistent template. Instead of each rep googling and taking unstructured notes, they paste relevant content into Claude and receive a clear summary, ICP fit assessment and suggested talking points within minutes.

In practice, teams typically see research time per account drop from 20–30 minutes to 5–10 minutes, while improving the depth and structure of the insights captured. The rep still decides how to use this information – but they start from a much stronger, faster foundation.

You don’t need a data science team to start using Claude for sales prospecting, but you do need three things: clear ICP and research criteria, someone to design and test good prompts, and basic enablement for your reps. At minimum, a sales or RevOps lead can work with 1–2 motivated reps to define a research template and initial prompts.

Over time, you can involve IT or engineering to connect Claude more deeply to your CRM or data sources via API, but this is not mandatory for a successful first phase. Reruption often helps clients with this setup: from defining the right templates to creating a first set of reusable prompts and workflows that fit your existing tools.

For most organizations, the first impact is visible within a few weeks. In week one, you define your research template, prompts and basic guardrails. In weeks two and three, a pilot group of reps uses Claude daily on a specific segment and you compare their activity and outcomes to a control group.

Realistic early results include: more accounts researched per day, richer notes in the CRM, higher quality of first-touch messages, and faster ramp-up for new reps. Pipeline and revenue effects typically lag by one to three quarters, depending on your sales cycle length, but you’ll see leading indicators like increased reply and meeting-booked rates much earlier.

The direct cost of using Claude (license or API usage) is usually small compared to sales headcount. The main investment is in designing the right workflows, prompts and integrations so that AI prospect research actually fits your process. Many teams start with a lightweight setup and only invest in deeper integration once they see clear benefits.

In terms of ROI, a realistic target is a 30–50% reduction in time spent on research and a 10–20% increase in qualified opportunities per rep over time, driven by higher activity on better-fit accounts and more relevant outreach. For most B2B sales motions, converting even a handful of additional high-quality deals per year easily covers the initial investment in tooling and enablement.

Reruption supports companies end-to-end in turning Claude into a practical sales research assistant. With our AI PoC offering (9,900€), we start by defining a concrete use case – for example, automating prospect research for one segment – and then build a working prototype within days. This includes model and architecture choices, prompt design, performance evaluation and a realistic production plan.

Beyond the PoC, our Co-Preneur approach means we embed with your team like co-founders: we sit with your reps, refine research templates and prompts based on real calls, connect Claude to your existing tools, and ensure security and compliance requirements are met. The outcome is not a slide deck, but a functioning AI workflow that your sales organization can rely on to replace manual prospect research with a faster, smarter system.

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